Rocketlane Reviews

Pros

The user-friendly service portal has made navigation a breeze.

Cons

I have no complaints; everything is perfect and running smoothly.

Pros

The ease of use stood out to me from the start. Managing projects and tasks felt intuitive, making it one of the best project management tools I've used. Setting it up was a breeze, and reaching out to their Customer Success Manager for any product queries was seamless. Overall, the setup has been a great experience, saving me significant time in monitoring project progress.

Cons

More customization options for reports would be welcome.

Pros

Working with different stakeholders and managing tasks in one place has streamlined our workflow.

Cons

Rocketlane addresses all my day-to-day requirements effectively.

Pros

Tracking multiple projects and resources in one place has been incredibly efficient.

Cons

The inability to assign dynamic budgeted hours can sometimes create hassles.

Pros

Quick customer support and easy task management setup have made using it a pleasure.

Cons

Time sheet filling could be improved with Jira integration, similar to Google Meet integration.

Pros

Rocketlane's team has been extremely helpful in client onboarding, and the tool's project management approach is spot-on.

Cons

While there are minor areas for improvement in terms of user experience, overall, there's nothing significant to dislike.

Pros

Task management and ticket creation have become much simpler with Rocketlane.

Cons

Applying for time-offs and half-days can be quite complex.

Pros

Using Rocketlane has been a revelation for me. One of the standout aspects is how it consistently meets my various use cases. Typically, when I use project management tools, they often lack certain features crucial to my needs. However, Rocketlane feels incredibly customizable. One feature I particularly enjoy is the seamless collaboration it facilitates. The live chat and thread-like features make coordination a breeze. We primarily utilize it for onboarding and coordinating between multiple teams, and even managing client-facing views. Integrating with other channels seamlessly and being the primary source of truth are other aspects I greatly appreciate!

Cons

The UX was initially confusing, but it gets easier with time.

Pros

The support teams at Kintone are exceptional, and the tool itself has significantly boosted our efficiency.

Cons

Our only concern lies with the Salesforce integration, but the Rocketlane team has been proactive in resolving it.

Pros

The end-user portal and customizable templates have been particularly useful.

Cons

One of the biggest challenges with Rocketlane is that there are too many places to input information, making it difficult to track timed events accurately. This scattered data placement can be frustrating, especially when trying to monitor ticket progress.

Pros

Customer collaboration features and customization options have enhanced our experience with Rocketlane.

Cons

No issues thus far, although sometimes a page refresh is needed to reflect project changes.

Pros

The intuitive UI and centralized project management features have made it an indispensable tool for our implementation teams.

Cons

Reporting and dashboards could be improved, but it's not a significant hindrance at present.

Pros

Utilizing Rocketlane for customer onboarding has been instrumental in providing both me and my client with a clear view of project blockers and milestones.

Cons

I find Rocketlane lacking a social sign-in feature at the moment, and I believe the user interface could be simplified to enhance the overall user experience.

Pros

All the features you would expect from an implementation provider is present in Rocketlane. Magic link sign on process quickly does away with the onboarding.

Cons

Customization is good but needs some improvements.

Pros

It allows smooth communication between team and client. But the most amazing feature is the private space which I use just to communicate with my team away from the client.

Cons

More ready-made charts and reports would have been great.

Pros

There are times when you want to limit the information your client can have and were happy to report that Rocketlanes external view features lets us do just that.

Cons

It is still a relatively new software so some features are buggy.

Pros

Presenter mode is great and helps me show my clients what the project is gonna look like. Helps in confidence building.

Cons

We should be able to define custom tags but its currently a missing feature.

Pros

Rocketlane's comprehensive onboarding program ensures a thorough understanding of the product.

Cons

Whether this question should be optional is uncertain to me because the team seems open to feedback.

Pros

The ability to track documents, task statuses, and communication in one centralized location within Rocketlane is a significant improvement over using multiple tools.

Cons

Overall, everything is going great. Occasionally, adjusting timelines for tasks can be a bit time-consuming since we have to manually update subtask times.

Pros

Rocketlane offers all the essential features expected from an implementation provider, and more. I particularly appreciate the Magic Link sign-on process and the ability to create Spaces for further collaboration.

Cons

We're eagerly anticipating further customization capabilities with the platform.