Internet, 51-100 employees
Less than a year
“With Shiawa we have our office management processes under control”
Pros
What I like the most are: - the ticket system and its user-friendly nature - the flexibility to configure different user groups (including subtenants) within our system - the seamless integration of access management for our office.
Cons
Some functions had misleading names, which caused confusion among new service agents. We promptly reached out to support, and they immediately made the necessary changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 11-50 employees
Less than a year
“Good office management software”
Pros
I primarily use the travel expenses function, which is quite user-friendly and allows file attachments. Additionally, the signing process is done through digital signature which ensures a quick and hassle-free experience.
Cons
Not everything is fully compatible with mobile devices yet. Occasionally, I encounter issues where I can't switch from page 1 to page 2 and have to filter the categories instead.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Marketing and Advertising, N/A employees
Less than a year
“Shiawa makes office life easier”
Pros
The operation is highly intuitive and clear. The dashboard provides a comprehensive overview, and the ticket system functions flawlessly. The community overview is also well-designed which allows quick access to vital information about the relevant contact person.
Cons
Up until now, there hasn't been anything that negatively impacted my user experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
Less than a year
“Great clear system for office management including ticketing”
Pros
The ticketing system is categorized and well-organized, making it easy for user groups, users, and agents to operate.
Cons
The roadmap indicates that expandable FlexDesk functions will be available soon.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 11-50 employees
Less than a year
“User-friendly office management”
Pros
It'squite simple and user-friendly, even without any introduction to the tool. The tool's structure is clear, and finding what you need is not a problem.
Cons
When creating a ticket, I don't have the option to directly upload a document. First, I have to create the ticket and then add the document separately.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 1-10 employees
Less than a year
“Shiawa- a relief in everyday life”
Pros
Ticket processing is hassle free. Assigning tickets to the appropriate person or changing the category is also unproblametic.
Cons
The feature to book meeting rooms is still unavailable.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8