Visionflow Reviews

“Excellent customer support

Pros

I have only experienced very professional feedback on both ordinary support and feature/defect handling. The software is very user-friendly.

Cons

From my perspective, the design/frontend has remained unchanged for years and feels outdated. I reckon this might pose a hurdle for some users.

“VisionFlow - really fit for purpose

Pros

It works as I expected, the functions I need are already in the system.

Cons

The UI/UX feels antiquated.

“Excellent tool

Pros

The software is highly configurable and has a well-designed interface.

Cons

If you wish to perform more tasks on your own, having some HTML and programming experience would be beneficial.

“Excellent tool

Pros

I possess the capability to customize the system entirely, starting from its initial configuration, and I find its design to be thoroughly crafted and meticulously planned.

Cons

I think having some HTML and programming experience could come in handy if you want to tackle more tasks independently.

“Very flexible, robust toolset, many application possibilities, out-of-the date UX

Pros

I like its flexibility, E-Mail integration, and stability.

Cons

I found the UX and Document Management quite efficient.

“Great tool for support and project management

Pros

Over the years of using the system, I continue to discover new features that help me in my daily work. The system is very flexible, allowing me to configure almost everything to fit how I work with support and in projects. Installing new versions is also very easy with the installation tool.

Cons

There are no cons from my perspective. The customer service is prompt and professional.

“Excellent system

Pros

This is an excellent system that allows me to manage support in a way that I can configure pretty much exactly as I wish. Support is excellent and fast, and I have nothing but positive things to say about VisionFlow.

Cons

I couldn't think of anything negative to mention.

“Easy and intuitive to use, good overview and appreciated by our customers.

Pros

It is a comprehensive system for me and my customers, and it is easy to start using. It has a high level of availability, and the interaction between me and my customers is superb. There are good opportunities to use it for projects as well as for common support issues. There are great opportunities to adapt it to me as a user, and Visionera is constantly working on improvements and listening to me as a customer.

Cons

While the existing reports are decent, I occasionally yearn for the ability to fashion my own. More flexibility in this regard would be appreciated.

“Reliable, customizable and well supported!

Pros

I have been using Vision for many years now, and a few things really stand out, reliability, speed, customizability, and constant development. New features are constantly being added, and I have experienced that the developers of VisionFlow really listen to my suggestions. Customer Service is quick and professional.

Cons

I see promising opportunities for adaptation to user needs, and I've noticed that Visionera is continually striving to enhance the platform based on customer feedback.

“VisionProject - The communication software for our organization

Pros

I find it very easy to use, with great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, and Document Management. It also includes Knowledge Base and Discussion Forum functionality, but I am not using that. The support is great. They come back so quickly with replies to everything, which really helps efficiency when I get stuck.

Cons

Personally, I wish there was a reports module allowing me to craft my own reports. Presently, I'm confined to using the system's reports, which are satisfactory, but sometimes I crave the flexibility to customize.