Total 246 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

4%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 500+ employees

Less than a year

4.0
May 2019

Avail Feedback

Pros

Avail provides a digital platform for seamless documentation and transactions.

Cons

I experience delays in payment transactions due to wire transfers. It would be better if I could have separate contact information for each lease/property. Editing documentation in the browser has compatibility issues, especially when moving sections and saving changes.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

J

Joe

Utilities, 1-10 employees

Less than a year

4.0
May 2019

Great for rental properties

Pros

What I like about Avail is its affordability and the convenience it offers tenants for online payments. Most rental properties require cumbersome communication and either mailing or dropping off checks. Avail eliminates these issues and makes creating and signing leases hasslefree.

Cons

The interface feels a bit cluttered, but that might be because I don't utilize all the functionality. I often dismiss certain recommendations and notifications that keep reappearing.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

W

William

Commercial Real Estate, 1-10 employees

Less than 6 months

4.0
May 2019

Review

Pros

Avail covers almost everything a management company would do or offer.

Cons

The payment process didn't meet my expectations, so I upgraded my package to receive funds faster.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

V

Vikram

Computer Software, 11-50 employees

More than a year

4.0
May 2019

Great

Pros

I appreciate the customer service on Avail. Their response to any questions is prompt, and the software is easy to use.

Cons

It would be great if accounting software could be integrated, and if there was a direct schedule E form for reporting. Additionally, reducing the transfer time for Rent ACH would be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

S

Sean

Real Estate, 1-10 employees

Less than a year

5.0
May 2019

Best Bang For Your Buck- Real Estate

Pros

The customer service, ease of software use, and ACH payments on Avail are highly commendable.

Cons

I dislike waiting for my rent funds to be deposited into my account. It consistently takes 3-4 days after the due date.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joseph

Public Safety, 500+ employees

More than a year

4.0
May 2019

Aail is a very useful product with just a few minor glitches

Pros

I can easily track the money I receive and keep tabs on maintenance issues.

Cons

I wish I had the ability to personally customize certain aspects. There are a few areas where I'd like to make changes or add options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

DAN

Dr Ann Nkiruka

Education Management, 1-10 employees

More than a year

5.0
May 2019

Makes Being A Remote Landlord Easy!

Pros

Avail helps me effectively manage my properties even from a distance. I can handle advertising vacancies, reviewing applications, conducting background checks, creating and signing leases, and collecting rent all remotely.

Cons

The initial setup for my tenants' payments had some glitches, but the customer service team was very helpful. I haven't encountered any issues since then.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chris

Real Estate, 1-10 employees

Less than a year

4.0
May 2019

System

Pros

This all in one system keeps my documents paperless and easily retrievable.

Cons

I find that it takes a long time for the funds to reach my account.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N

Nathan

Real Estate, 1-10 employees

Less than a year

4.0
May 2019

Great value

Pros

The software's ease of use allows me to digitize the experience for both landlords and renters.

Cons

There are a few minor things, like changing the name on a contract in the middle of the lease. It's not a deal-breaker, but it would be convenient to have that option.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

E

eric

Real Estate, 1-10 employees

Less than a year

5.0
May 2019

Avail Review

Pros

As I'm currently advertising a rental property, I'm using the marketing website for the first time, and I'm receiving a lot of interest because my ad is being posted on multiple websites. Whenever I encounter an issue or think there might be one, I reach out to the support team, and they promptly guide me on how to resolve the problem.

Cons

Currently, I don't have any cons to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Aldo

Real Estate, 1-10 employees

Less than a year

4.0
May 2019

Avail benefits

Pros

Avail makes listing a rental property a breeze and helps me attract numerous qualified potential tenants.

Cons

Sometimes editing leases can be challenging. However, the staff is responsive and helpful in addressing concerns.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

N

Nick

Consumer Services, 1-10 employees

Less than 6 months

5.0
May 2019

Helpful

Pros

Being new to property ownership, Avail has been essential in helping me stay organized with payments and reminding tenants about rent deadlines. It also provides up toDate lease agreements and current laws, ensuring fairness and simplicity for both parties.

Cons

It took me a couple of days to navigate through the website and become comfortable with it. It wasn't difficult or tricky, just required some time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Karen

Real Estate, 1-10 employees

Less than a year

5.0
May 2019

Great System for Owner/Renters

Pros

It's a fantastic platform for owners in need of software for managing leases and payments.

Cons

We had to seek support to link the same bank account to two different online accounts. After working with the developers, they finally made the necessary changes to accommodate us.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

D

Diana

Real Estate, 1-10 employees

Less than 6 months

5.0
May 2019

Avail Gets My Vote!

Pros

There are multiple aspects of the software that I appreciate. It allows me to consolidate all my rentals into one comprehensive real estate management software. It's cost effective compared to hiring a property manager who may or may not fulfill their responsibilities. The online payment process for renters is simple, and I can easily track payments as a landlord. There's much more, but those are just a few highlights.

Cons

It's not always as intuitively easy to use, at least for me.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

L

Lori

Information Technology and Services, 1-10 employees

More than a year

3.0
May 2019

glitch with website

Pros

Automatic payments make things effortless.

Cons

The last two times I updated my payment method for Autopay, it didn't save. Please fix this issue.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A

Alessandra

Real Estate, 1-10 employees

Less than a year

4.0
May 2019

Two years In

Pros

The software is simple and even easy to access As long as I have a PC, I can quickly handle any tasks whenever needed. An app interface would be a great addition.

Cons

I'm experiencing some trouble with notifications and a few payment issues, but overall, it has been good. Thank you.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

J

Jay

Cosmetics, 1-10 employees

More than a year

2.0
April 2019

Easy to use, not convenient for tenants

Pros

Since the recent update, the software has become easy to use.

Cons

Payments cannot be made on weekends or past a certain time. Withdrawals actually occur a day before the scheduled payment day.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

4

Functionality

7

J

Jonathan

Construction, 1-10 employees

Less than a year

5.0
April 2019

New User

Pros

Finding renters and setting up payments was a breeze.

Cons

Learning the system was a bit challenging initially. However, the more I use it, the more comfortable I become.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

O

Olivier

Education Management, 1-10 employees

3.0
April 2019

There are scams on your website !

Pros

The software is very easy to use and suits landlords well, although prospective tenants might have a different experience.

Cons

I was searching for a studio to rent and filled out the application as required on your trustworthy-looking website. I assumed you conducted background checks or at least verified the identity of landlords posting offers on your platform! Unfortunately, I fell victim to a scam where a fake landlord attempted to steal $5,000 in prepaid rent without allowing me to visit the place, despite working just 10 minutes away. The person constantly postponed the visit, claiming other applicants preferred later dates or that they were too busy and needed to delay it by a day or two. Eventually, the person pressured me to make a deposit for reservation, stating that I had the best application according to your website, or else another applicant might secure the lease. Your website required highly sensitive information, such as a copy of my French Passport and international VISA. Although I have now revoked the landlord's access to my application, they may have copies of my documents. I am concerned about what they might do with them. Your service should be more professional! It's great to provide background check tools for landlords, but you could inadvertently assist scammers with their fraudulent schemes. I will be contacting your service and hope for assistance and compensation to address this unfortunate experience.

Rating Distribution

Ease of use

7

Value for money

4

Customer Support

3

Functionality

7

T

Thomas

Automotive, 1-10 employees

Less than a year

4.0
April 2019

Rentals made simple

Pros

It consolidates everything into a single, easy to use format for both landlords and tenants.

Cons

The process of getting rental payments deposited into my account takes too long. Additionally, the fee for tenants to pay by credit card is excessively high.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8