Avail Reviews

“This product is a nightmare

Pros

I could not find any appealing features. Avail has managed to complicate something as simple as paying rent by adding unnecessary barriers. When it comes to online payments, I'd rather use PayPal, Venmo, or a straightforward bank transfer. Alternatively, I could use a check if I wanted the inconvenience of blackout payment dates.

Cons

This software was meant to simplify payment processes, but it actually makes them more complicated. Back in the day, paying rent was as simple as writing a check and handing it to the landlord, or even using online platforms like PayPal or Venmo. However, Avail has managed to complicate things to the point where I don't know when my payments will reach my landlord. For instance, today on 4/29/23, when I logged into the portal to pay my rent, I couldn't find the option to pay for 5/1/23. It's not a bank holiday or a weekend; it's just a regular Monday. With any other payment method, my rent would have been in my landlord's hands on time. If I had used PayPal or Venmo, my landlord would have received the money today, before the rent was due. This isn't the first time I've encountered this issue. The payment submission dates seem to shift without any apparent reason. Do I have to submit the payment request two days before or three? Do weekends not count? Are holidays off-limits? Why is Monday a blackout date?

“Poor customer service

Pros

Personally, I appreciate how easy it was for me to use, although it might not be as convenient for the person leasing from me.

Cons

The person leasing from me had to submit a photo holding a paper with today's date, but they didn't do it correctly, so the system rejected it. They tried again and got it right, but now their account is locked. No one answered the phone, and despite my attempts to help the tenant, I had to resort to the old-fashioned way and collect a check from them. I emailed the company, and the automated system provided some solutions, but that's not what I needed. I left messages asking for a callback, but no one returned my call. I initially liked this program, but I'm extremely disappointed with the customer service.

“Quick tracking and reminders

Pros

I easily track and manage income processing, late fee notifications, and send timely reminders to renters.

Cons

Generating a lease with this software is very complicated, and overall, understanding how the software works is incredibly difficult.

“User-friendly interface

Pros

It is userfriendly and offers a free option. It allows you to customize the standard lease with your own terms.

Cons

They charge for auto debit of rent, but when it came time for renewal, the deposit language was unclear, giving the impression that it was a new lease instead of a renewal.

“Great features

Pros

My experience with Avail was incredibly smooth and without any issues. Every feature I used functioned flawlessly, and everything worked just as it should.

Cons

The website didn't generate much traffic.

“Excellent entry-level property management software

Pros

The best part of the product was its ease of use. As a landlord with just a couple of properties, it's a great tool.

Cons

It doesn't offer all the features of App folios and Buildium, but it doesn't try to be that type of product either.

“Incredible program

Pros

I have to say, this is the easiest program I've ever encountered! It's truly amazing, and I rarely write reviews, but I'm happy to write this one because I genuinely believe in it.

Cons

So far, I haven't found anything that I dislike.

“Why Avail is a great choice

Pros

It provides a comprehensive solution for everything I need, from finding tenants to processing their payments and even accepting online lease applications.

Cons

I have yet to encounter any negative aspects.

“Totally Satisfied

Pros

The customer service is outstanding, and with features like lease tracking, reminder notifications, and the ability to accept online payments, this platform has been a game-changer for me.

Cons

The phone app needs more flexibility. I can perform all tasks on a computer, but the app is limited.

“Easy online process

Pros

I am responsible for completing the background check, which ensures that only the most qualified candidates submit their applications. This process helps me maintain a high standard and ensures that I meet the necessary criteria.

Cons

It's easy for applicants to complete the process online, and there is prompt follow-up.

“Easy property management solution

Pros

What I really appreciate about it is how easy it is to use, the level of detail it provides, and its accessibility.

Cons

I can't find anything to dislike about Avail.

“Best rental management software

Pros

It's easy to request and keep track of payments, whether you're a landlord with a single property or a few properties.

Cons

I think there's room for improvement when it comes to ending a lease and starting a new one for the same property.

“Truly impressive!

Pros

Avail makes property management incredibly easy for me, removing the hassle of working with property managers.

Cons

Everything is just perfect. This software is like a dream come true. I truly appreciate the genius behind this invention. Kudos!

“Works great

Pros

I primarily use it for monthly rent payment transfers, and it works beautifully!

Cons

Right now, I can't think of any cons to mention.

“All-in-one solution

Pros

It handles lease management and payments seamlessly, keeping track of everything for me.

Cons

Sometimes, I struggle with user-friendliness. It takes me a bit of time to locate everything I'm looking for.

“Top quality for budget-friendly homeowners

Pros

It’s very simple, cost-effective, and easy to use. The platform is designed to be smooth, making it accessible without any complications.

Cons

I honestly can't think of any negatives.

“Amazing quality for Affordable Homeowners

Pros

It's extremely easy, affordable, and straightforward to use.

Cons

It would be great if I could print out leases to compare them.

“Great customer service

Pros

This property management software has everything I need, from tenant applications and background checks to uploading custom leases, handling deposits, email communication, maintenance request portal, and more. The customer service team is exceptional, providing knowledge, patience, and helpfulness in answering all my questions. Avail has relieved so much stress and concern I had about using this software. I highly recommend it to any agent or company in need of an effective and simple program for their property management division.

Cons

Nothing major. There were a couple of instances where I experienced a delay in information updating on the screen, but it could have been my mistake.

“Easy-to-Use Software

Pros

Avail makes a complicated task much easier and helps simplify the monthly responsibilities for tenants. The application process is quick and simple, making it really easy for me to list units. It saves time and makes everything more manageable.

Cons

There are a few small additions that would make it even better, but it seems like Avail is dedicated to improving their already excellent product for the benefit of landlords and tenants.

“Stop looking, you’ve found it

Pros

What really stands out to me is that it’s an all-in-one solution. I can do background checks, credit checks, rent analysis, and post property availability all in one place. I really appreciate being able to view each property individually and keep track of their statuses easily. It makes everything much more organized and efficient.

Cons

So far, I haven't encountered anything I don't like!

“User friendly for Landlord and Tenants

Pros

It's easy to use, and the lease templates are readily available. The only minor drawback is that deleting applications for non selected tenants isn't as straightforward.

Cons

I'm not sure if this is a con, but maybe I just need a crash course!

“Avail review from Landlord

Pros

The ability to receive rental payments and go through the entire application to lease process significantly simplifies my job.

Cons

Some of the graphics and icons can be confusing.

“Amazing site for landlords

Pros

It's free to use and automatically populates listings on 12 other sites, attracting more leads for landlords. It's a one stop shop that also provides credit and eviction reports.

Cons

It would be helpful if the apt number could be hidden to prevent people from knocking on occupied properties.

“Best Customer Support

Pros

As a new landlord with two properties, I needed software that could handle background and credit checks, along with eviction reports. The ability to select a lease and add specific clauses for my state is a definite plus. It's also crucial for my tenants to be able to make online payments and submit maintenance requests through the software.

Cons

I just started using it, and setting everything up and listing the property was fairly easy.

“5 Star Service

Pros

The response time is fast, and the support team is always ready to help with any questions or concerns.

Cons

I don't have anything to add to the cons section. I haven't faced any issues with the Avail software.

“Easy Collection Process

Pros

Signing up for Avail was a breeze. Once I completed the signup process and entered my property details, my tenant received an email. This feature makes collecting rent a breeze, and if you qualify for a fast pay account, rent payments are deposited the next day! I haven't found another service that offers this amazing feature.

Cons

There was an issue with my tenant's payment. For some reason, it didn't process, which led to my landlord account being closed. I would have appreciated an explanation for this. Despite this, I would still recommend the software and consider using it again in the future.

“Avail has offers good tools for business with great customer service.

Pros

It's incredibly comprehensive, covering almost everything I need.

Cons

I'm still getting used to navigating the website and finding everything.

“New property manager

Pros

My experience with it has been great so far, although there is a learning curve like any other program.

Cons

I suggest adding a video icon in the user input sections, which would provide a popup for video viewing while staying on the page, making it more user-friendly. Secondly, I wish I could create a custom URL. Thirdly, it would be great if I could generate an HTML code to put on my other websites, directing users to the property's landing page.

“My landlord experience using Avail

Pros

Navigating the software is effortless, allowing me to easily access maintenance requests, previous leases, and payment history that I can print off for taxes.

Cons

Nothing at all. Everything has been smooth sailing. I can't think of any negative issues I've encountered in over a year.

“Best rental app available

Pros

Everything I need is conveniently in one place, making it easy to use.

Cons

I have no complaints about this app.

“super-duper customer support

Pros

Right now, I can only think of lease payment.

Cons

I didn't have any problems at all...

“As a novice, Avail is a lifesaver.

Pros

Avail covers all the essential aspects like property advertising, tenant screening, lease creation, and payments.

Cons

I would give the navigation a "B" grade, but that might be a personal thing since I'm not very tech-savvy.

“Avail is a life saver!

Pros

It's easy to manage and includes almost all the functionalities I was looking for.

Cons

I haven't found the online lease signing very convenient.

“Avail Software Online Review

Pros

Avail is perfect for small to medium size real estate investors like me. It allows us to maximize profitability while staying on top of crucial management decisions. It's super easy to use from both the landlords' and tenants' perspectives. Believe it or not, one of my tenants is an elderly lady with almost no computer experience, and she was able to set up her tenant profile and complete everything for rent payments without any hassle.

Cons

Currently, I don't have any commercial properties, but I plan to purchase some in the future. I believe Avail could handle this type of property, but I would need to do more research to ensure its compatibility.

“I like it easy...

Pros

I'm incredibly busy, working seven days a week like an animal. I needed something easy to use, approachable people, and a helpful support team. Avail has all that and more.

Cons

Everything about the product is fantastic. There is absolutely nothing negative about it.

“The Best

Pros

It's so easy to use, and the support team is always there when I need them.

Cons

I don't have any complaints. Everything is good. Dealing with the high customer load was challenging, but Avail provided excellent support.

“Amazing Software

Pros

It's hard to believe that with a little work upfront, I may never have to deal with another lease again. By doing the initial work, even high school kids can come in and operate smoothly using checklists for listing, screening, leasing, and handling maintenance.

Cons

The only downside to this software is that it's too user-friendly and easy to set up. It has the potential to make anyone a landlord.

“LOVE avail

Pros

So far, everything has been great. I especially appreciate the ease with which our tenants can pay rent and submit applications.

Cons

So far, I can't think of anything negative, but if I have to mention more, I would appreciate the opportunity to list on more websites.

“Avail

Pros

Avail is easy to navigate and accessible.

Cons

Currently, I can't think of anything. They pretty much have everything covered.

“Very Good Program with Lots of Options

Pros

This software provides an easy way to collect rent from tenants, which is why I use it. It also offers many other features that I haven't explored yet, but it seems to cover all the necessary needs.

Cons

I'm sure that with a few months of experience, everything will run smoothly. However, at the moment, it feels a bit overwhelming and confusing for our tenants. Personally, I found it easy to handle the rent collection process, but the tenants are facing some difficulties (which are not insurmountable!).

“I love Avail!

Pros

The ease of use and topnotch customer service stand out for me.

Cons

There's nothing I dislike about it. Not a single thing.

“New customer

Pros

It's incredibly easy to use even when I'm far away. I'm in Florida, and my apartments are in Pennsylvania.

Cons

It took me some time to navigate the website.

“Avail saves the day.

Pros

I love how I can keep my tenants organized and easily provide them with the necessary paperwork.

Cons

I haven't come across anything yet. If anything, it would be the ability to delete tenants who I know are not suitable candidates.

“It's always nice when you're using the internet to be able to speak to a human. The Humans at avail

Pros

I strongly dislike this software. It's clearly not customized for Avail, as it keeps referring to it as a "product." Avail is not a product; it's a service. They're not selling beans, people!

Cons

The connections with other rental agencies are quite poor. I received emails from people on affiliate sites stating that my responses were cut off by their software and thus useless. I believe "Hotpads" was the affiliate. The inflexibility of responses is what frustrates me about this software. I have a one-bedroom for rent in a fabulous four-bedroom townhouse, but there's no way to convey this due to the inflexible auto sites' programs.

“Highly Recommend

Pros

The online payments are quickly deposited, and the software's document organization and tenant interaction help maintain a professional communication, which is why I chose Avail.

Cons

Currently, there isn't a feature to upload my documents for tenants to sign. I have to do it externally and then upload them into Avail. I would appreciate an email tab for quick tenant communication instead of its current location.

“Avail makes it easy to be a small landlord

Pros

Avail offers an extensive range of features, including a marketing brochure, tenant screening, lease preparation, and payments management. It's easy to use!

Cons

I would like access to Lease Renewal and Personal Guarantor forms.

“Efficiency & affordability for Essential Services

Pros

I appreciate the notifications when rent is paid, and the software's ease of use.

Cons

There are limitations in making changes and updates to leases without staff assistance.

“Great product

Pros

This product is featurerich, easy to use, and provides great information.

Cons

At the moment, I don't have any real cons. I'm a small real estate owner.

“Best Kept Secret

Pros

A friend who also uses Avail recommended this platform when we bought an investment property. The property is in a resort area in the desert, and leasing agents were demanding 15 to 25 percent monthly for seasonal leasing. So, I decided to give Avail a try. I created a listing similar to a real estate listing, uploaded photos, and launched it on a Friday night out of curiosity. To my surprise, the next morning, we had our first applicant and secured a lease at a higher price than the leasing agent recommended! Six months later, when we updated and reactivated the listing, we had two new seasonal leases within a few days. Avail is the best kept secret for property owners like myself.

Cons

Honestly, I can't think of anything I don't like. Initially, I was confused about setting up the lease and payment terms. However, every time I called Avail customer support, I was amazed to have a live, friendly, and helpful person assisting me within minutes.

“Excellent software to manage rentals

Pros

As a firsttime landlord, I find Avail extremely useful. I used it to list my apartment, screen tenants, draft leases, and manage maintenance requests. I find all the features to be very helpful, and I absolutely love the software.

Cons

Integrating with Zillow for listing was challenging. Additionally, the dashboard for downloading statements and calculating rental income for each tax year could be improved.