Avantio Reviews

“single rep resolved five-year sync issues, others showed no interest

Pros

After five years with this software our account manager has been the only person who has truly paid attention to what we needed. Reservations were not syncing properly from the portals into this, invoicing had not been set up correctly from the beginning and settlements were showing up incorrectly. In all the time we have been with the platform nobody had really stopped to help us and make everything work the way it should. A representative has spent many hours and many video calls with me explaining everything and getting the whole system up and running properly. He did not stop until it was resolved. He is an outstanding professional and I sincerely hope the company recognizes that because employees with that level of dedication are very rare.

Cons

I have been with this platform since January 2020 and up to today (December 12 2025) no one had managed to solve the issues I was having with invoicing and accounting (no one had shown real interest in doing so). One of their representatives has been the only person who actually helped me fix the problem. He invested a huge amount of time to get it sorted out and thanks to him I will continue using this software. I truly believe the company should value the excellent work he does with our account. Since he started working with us he has helped with an exceptional level of commitment and as a business owner I believe good employees deserve to be recognized. That is exactly why I wanted to leave these words here: to acknowledge the quality of his work.

“Amazing calendar and owner tracking

Pros

Using the software has been really easy for our team and it's especially helpful that we can check the calendar right from our phones whenever needed. The tools for tracking owner expenses and sending monthly statements keep everything organized, save us time and help us stay on top of things.

Cons

The one part we like least is that since the company is based in Spain some of the terminology doesn't match what we would normally say in the US. For example on the website during the booking process it says 'open air parking' which isn't a phrase people here in the US would typically use.

“owner statements fall short

Pros

At first glance the platform feels fairly complete when it comes to features (a channel manager, booking engine, website integration and an owner area all included). The onboarding team was attentive and quick to respond throughout the set up and there are plenty of features that can be genuinely useful for smaller operators.

Cons

My biggest issue is with the accounting and settlement logic because it simply can't be adjusted to fit my requirements. For a medium sized company handling 35 properties the system does not generate accurate owner statements and forces us to rely on manual work in Excel or other external software. That really defeats the purpose of paying for an all in one solution. Given the high activation costs I was expecting something much more complete.

“centralized calendar that delivers

Pros

Keeping several properties organized across multiple channels is much more manageable with it especially having everything brought together in one centralized calendar.

Cons

A few booking details still don't sync across every portal but the team behind this platform has shown they're willing to address those gaps in future updates.

“Powerful Tools

Pros

Right from the start the software felt very complete while still being simple to learn and use. The channel manager performs reliably and the website booking system also works really well. The database is solid, the automatic payment system runs very well and the reporting is user friendly and simple to dig into when needed. The automated email setup is also very easy and works well for us especially since we operate in 6 languages.

Cons

At times sending tickets to the website team feels a bit convoluted and their response time can be slow.

“Dedicated support

Pros

Whenever an issue comes up there's always a solution and the people behind it genuinely and truly want to help us. Bravo to the team!

Cons

It's a bit harder to get responses over the weekend.

“task automation that delivers!

Pros

Task automation and how simple the platform is to use have been the biggest advantages for us.

Cons

At the moment we have not run into any real issues. The only thing worth mentioning is the added complexity that comes with working under different regulations.

“Powerful partner connections

Pros

One of the best things about it is how many opportunities it gives me to connect with people, build partnerships and create new business relationships.

Cons

For now there really isn't anything I dislike about it.

“reliable communication

Pros

Everything has been working really well and communication has also been very good throughout.

Cons

I haven't run into any downsides so far.

“quick info lookup

Pros

Finding information inside the software is really simple which makes daily use much more convenient.

Cons

There's nothing major to complain about. The only minor issue is that support doesn't always reply very quickly although I understand they're probably overloaded.

“Helpful Team!

Pros

the team has been amazing! very helpful and friendly whenever I've needed anything.

Cons

Honestly I don't have anything to complain about. I've been happy with everything.

“excellent channel integrations

Pros

The connection with booking channels works really well and it also integrates nicely with other tools we use.

Cons

There's nothing major to complain about although responses to requests for new features can sometimes take a bit longer than expected.

“excellent channel sync reliability

Pros

A reliable and excellent vacation rental software. The synchronization with the different portals works really well.

Cons

Some support tickets take a while to get resolved.

“User Friendly PMS

Pros

Getting started was a really positive experience. The onboarding process was well handled, every person who assisted me was attentive and helpful and the PMS itself feels very simple overall.

Cons

One drawback is how rigid some parts of the system are. For example when it comes to assigning roles to the same user it doesn't let me give one user access to different areas within the platform. There are also a few other limitations. I understand that from a development standpoint this probably isn't simple to build but at the same time property managers need a certain level of flexibility in everday operations.

“portal sync needs work

Pros

The connection with some listing portals is a plus although right now it isn't performing very well.

Cons

There's very little flexibility in the settlement process and it doesn't adapt well to other billing models.

“Great onboarding!

Pros

Getting started with the platform was very easy and I was able to learn my way around it almost immediately. The onboarding team did an excellent job and their ongoing support really played a big part in how quickly we adapted. Their help genuinely made it much faster for us to get comfortable with the system.

Cons

A dawback during onboarding was the recorded AI portion which came across as a little dull at times. Other than that the overall process was detailed, well organized and handled very well.

“powerful tools

Pros

Avantio really shines with its feature-rich setup built specifically for property management. It offers a high level of customization so you can adapt the platform to fit your particular workflow and business needs. The interface also feels simple which makes it simple to move around the system and handle multiple properties efficiently.

Cons

Even though the platform is user friendly overall getting everything set up at the beginning can take a fair amount of time and requires some adjustment.

“Good support and setup

Pros

After working with other integration providers for our short term rental business this has been on a completely different level. Their onboarding process, customer support and overall availability are far better than what we had before. We're also paying less than we did with the other companies which had only left us frustrated and made our business look unprofessional. Whenever questions come up the team replies quickly and they're available on Zoom when needed. It really feels like we're in very capable hands which lets us stay focused on running our business while they handle their part.

Cons

The accounting side still has some room for improvement but they are actively working with us to get those changes made as quickly as possible.

“clean layout

Pros

The layout is very well designed, it supports many languages and onboarding happens quickly.

Cons

There's still room for improvement in the flexibility of the reporting as well as the speed of the VRMS and the website.

“Years of unresolved issues

Pros

It works as a channel manager like others on the market but it comes with several shortcomings.

Cons

There is very little innovation, the support is poor and the same problems keep dragging on for years.

“Evolving features

Pros

Every day we really value how attentive the customer support team is and how quickly they respond. Its features are also constantly improving and that ongoing development is essential for our business.

Cons

At times a few points that feel very important to our business are not taken into account such as the scheduling for cross selling partners.

“flexible setup for every case

Pros

Customizable setup is a real strong point since it can be adapted to pretty much any business scenario and specific operational need.

Cons

Connection to the distribution portal is a weak spot. This module also comes with very limited support and guidance which makes it harder to handle properly.

“Frustrating and outdated setup

Pros

At first the monthly price sounded appealing and the promise of launch support, ongoing follow up and simple daily use really convinced me. Unfortunately that is not how it turned out at all.

Cons

On mobile it is not responsive at all which is unacceptable for a company that has been around for more than 10 years. The interface is complicated and not user friendly and even essential daily tasks in short term rentals require too many clicks or going back and forth constantly. The email templates sent to clients are poorly designed often include incorrect information and look amateurish rather than professional for this industry. Listings published through this channel are almost invisible on platforms for example appearing in a language other than French. Support tickets are pointless with either no response or answers that do not solve anything. It is also impossible to manage teams such as service providers or cleaning staff.

“Nice interface

Pros

Really simple to work with, with lots of customization options available. The interface is clean and enjoyable to use.

Cons

It does come at a high price especially when all of the modules are enabled.

“Quick Learning and Helpful Team

Pros

Getting started was quick, managing everything is easy and the team is really pleasant to work with.

Cons

The accounting and cleaning tools don't really match what we need.

“versatile channels

Pros

A very useful piece of software. The onboarding process was very simple and the Channel Manager offers a good variety of channels.

Cons

At the moment we don't have any complaints. We'll see how it goes later on.

“More efficient management

Pros

It has helped improve the entire company management process.

Cons

A few tools still feel underdeveloped even though they have the potential to be very useful.