DoorLoop Reviews

“DoorLoop Experience

Pros

The customer service team at DoorLoop has consistently provided outstanding support from the beginning until now.

Cons

Having a payment system for all owners with a simple click to approve and send would be a helpful addition.

“Doorloop makes things easy for a non- techy person!

Pros

DoorLoop's ease of use is exceptional, even for individuals not tech-savvy like myself.

Cons

It would be beneficial to have an option for expensing items that are outside the scope of rentals.

“Great customer service and support

Pros

DoorLoop boasts an outstanding customer service team that is always available to assist and clarify any doubts.

Cons

Overall, my experience with DoorLoop has been great, although there were some challenges during the initial balance setup.

“Doorloop review

Pros

DoorLoop's question center and educational materials are highly valuable resources.

Cons

Having access to accountants who can provide basic accounting assistance would be valuable.

“Helps keep us on track

Pros

The centralized storage of rental unit and tenant information within DoorLoop, along with the Tenant portal facilitating communication, are features we greatly appreciate.

Cons

While some simple features are currently missing, the software is regularly updated with useful additions. For example, the ability to print receipts for in-office tenant payments would be a beneficial enhancement.

“Review from an Early Adopter

Pros

Each time I've contacted customer service for assistance, they have been prompt, supportive, and even incorporated some of my suggestions into their updates.

Cons

It might be due to my internet connection, but I've noticed that DoorLoop is slow to load both at home and in my office. However, I have observed that it has improved in speed since I first started using it.

“User Friendly

Pros

The software's user-friendliness is exceptional; from initial setup to daily use, navigating it has been relatively effortless. And whenever I've encountered any issues, the technical support has been incredibly helpful in guiding me or resolving the problems.

Cons

I would appreciate a more convenient method of contacting customer support when I encounter issues, instead of having to schedule a Zoom call. While we have managed to work through it, being able to communicate with someone immediately when an issue arises or while assisting a customer would be highly beneficial.

“Easy to set up and learn with great support team

Pros

DoorLoop's setup process was straightforward and simple. Learning how to navigate the platform has been easy, and their support team has been readily available and responsive.

Cons

Most of the challenges I've faced so far have been due to user error, which the support team has helped me navigate. Additionally, the lack of unit-based accounting was a minor drawback, but I'm pleased to mention that this feature has been recently added. It was slightly frustrating not being able to add a tenant without contact information, but we have found a workaround solution.

“Property mgnt

Pros

Simple to use and implement. Efficiently tracks tenants and finances.

Cons

One aspect I dislike is that if a customer makes an error during online payment, it can result in the charging of returned check fees to me.

“Great Services with Doorloop

Pros

The setup and rollout process was immensely beneficial and trouble-free.

Cons

I encountered an issue and had difficulty finding a direct phone number to reach customer support.

“Doorloop: The PM Platform Solution for New Property Management Companies

Pros

Customer service is readily available to address any inquiries.

Cons

An improved bank integration that allows for seamless syncing without delays would simplify the process of recording expenses.

“Great Property Management Application!

Pros

Managing a significant number of properties with this software is incredibly easy. I can effortlessly send mass communications and keep track of rent collections, making everything much more convenient than before.

Cons

As a newer company, I expected some bugs along the way. There have been instances where certain features didn't function as expected, but the customer service team has always been helpful in addressing my concerns.

“Great Platform and AMAZING Customer Support

Pros

It's an excellent and comprehensive platform. Like any software, there's always room for improvement, and I eagerly anticipate each update they introduce. However, the standout feature and greatest benefit by far is their AMAZING customer service and support. They have been highly accessible and exceptionally patient with me. Their accounting expertise has been invaluable, as I had limited knowledge in that area and didn't particularly enjoy it. Their assistance helped me overcome that hurdle.

Cons

The initial setup and learning of procedures posed some challenges for me. Setting up was primarily my fault as I was occupied and it required time. Learning the procedures was mainly due to my limited familiarity with accounting terminology. Some steps were not as intuitive as I would have preferred, but again, it can be attributed to my lack of accounting knowledge.

“User Friendly

Pros

User-friendly with regular feature additions such as the Tenant Portal or Vendor Portal.

Cons

Currently, there are no issues. I appreciate the continuous addition of new features by DoorLoop.

“Best Property management software

Pros

What I appreciate most about DoorLoop is the ability to easily track reports. I can quickly access the information I need in less than a minute each month.

Cons

One aspect I'm not fond of is that the payment processor takes 3-5 business days to release transactions. It would be beneficial to have the option to integrate Zelle into the app. Additionally, DoorLoop could consider offering property managers the ability to financially incentivize tenants to enroll in auto-pay, such as providing a $5 discount that can also be tracked as a write-off.

“Fantastic Property Management Software

Pros

DoorLoop provides transparency to property managers, tenants, and property owners alike.

Cons

I have not come across any specific features of DoorLoop that I dislike.

“Best Prop Mgt Software!

Pros

The platform is incredibly easy to use and very user-friendly.

Cons

Deleting leases is not a straightforward process, and I wish there was an easier way to accomplish this.

“Amazing Support

Pros

There is ample support available as you learn to navigate DoorLoop.

Cons

As I have just started using DoorLoop in my second month, I am still exploring its capabilities and learning something new every week.

“Just what we needed!

Pros

Seamless communication with tenants and effortless tracking and logging of everything.

Cons

DoorLoop offers a wide range of functions, which sometimes makes it challenging to locate specific features or tasks.

“DoorLoop is a great property management tool

Pros

Efficient payment processing, lease term management, and online database.

Cons

The tenant application process was not optimal in the past, but I must acknowledge that it has significantly improved.