DoorLoop Reviews

“Highly recommend!!!

Pros

Managing leases, tenants and apartment payments, everything is now so easy to manage for us with DoorLoop.

Cons

The support team has been amazing in helping us with any issues we have run into. So honestly got nothing bad to say.

“Absolutely love using DoorLoop

Pros

Overall, my experience has been really positive. The way it integrates with third-party APIs like Box Sign and Plaid for bank connectivity is super smooth. Also the user interface is simple and intuitive, so it's easy to get the hang of without needing a lot of training.

Cons

It did not have some key features that are important for commercial real estate, but the data team is already working on adding those, which will definitely be helpful for commercial property managers like me.

“Offers great assistance!!!

Pros

DoorLoop is highly intuitive and fairly easy to use once it is set up right. They have also made a lot of improvements to the platform and adding new features continuously which is great and helpful for us.

Cons

Every issue I've had has been promptly resolved through the chat feature and support calls. So no complaints whatsoever.

“Looks great and works even better

Pros

I really like how much detail is shown about leases and the options available within the tenant pages.

Cons

The long animations of dialog boxes sliding and moving gets pretty frustrating for me. Plus, not being able to just hit enter or space to act as a basic left-click for the selected box feels like such a simple thing that's missing.

“Very pleased with DoorLoop

Pros

So far, I am pretty happy with DoorLoop. We've only been using it for a month, but it already offers almost all the features we did find with other property management software and at a much better price. I also really like the personalized Zoom call support they provide during the system setup as it is been super helpful!

Cons

For now there is no way for my tenants to pay their rent in cash, like through a 7-11 or Western Union location if it's available it would make things so much easier. Also, the home page feels too focused on trends and reports, but that's not really my priority. I use the software more as a tool, and some of the features I use the most are not quickly accessible. Also it's a bit of a hassle having to take a roundabout way to get to them. For example, I cannot easily pull up a tenant list for a specific property without filtering it through a portfolio first. And the "leases" and "tenants" features feel kind of redundant, which adds unnecessary clicks to navigate between them.

“Couldn't manage without DoorLoop

Pros

DoorLoop is without a doubt a complete solution I have been looking for to run my property management company. It covers everything from finding tenants to paying owners. The ongoing upgrades and improvements have kept me happy and I'm definitely sticking with DoorLoop. I simply love how I can handle everything I need right inside the platform. Plus whenever I have had an issue, their support team is always there to help me out.

Cons

I need to maintain an active property solely for "viewing applications," which incurs additional costs.

“Such a valuable addition to my work....

Pros

DoorLoop is very easy to use and its support team is always quick to respond. This makes communicating with them a seamless experience for us.

Cons

It's a bit annoying that not all bank accounts are compatible with Plaid.

“Ideal tool for property managers

Pros

To be honest DoorLoop is packed with features and options that simplify my daily tasks as a property manager. It ensures efficient completion of my responsibilities within the appropriate timeframe. Additionally, tenants and property owners also have access to numerous features. The support staff is exceptional, ensuring I use the software to its fullest potential.

Cons

The software has numerous features which can feel a bit overwhelming at first if you are new to it. But honestly, the support team is amazing as they are always there to guide us and help us figure out how to make the most of everything it offers.

“Top-of-the-line product

Pros

I love how DoorLoop puts everything in one place which makes everything so much easier for me to manage and has streamlined my operations. Also navigating through it from handling applications to collecting rent, all is super simple.

Cons

It would be helpful if rents were added to my bank account individually with corresponding addresses or as a lump sum with addresses for easier tracking.

“Able to get tasks done seamlessly with DoorLoop

Pros

DoorLoop fulfills all my requirements and more. Each month, my tenants pay their rent on time, and DoorLoop promptly transfers the funds to my bank account.

Cons

The pricing for DoorLoop has significantly increased since I started, which may not be cost-effective for users with only a few properties.

“Reliable!!!

Pros

Having everything accessible in one platform is incredibly convenient. Plus DoorLoop gives me all the tools I need, right at my fingertips.

Cons

Getting tenants moved in or out and setting up new ones can be pretty frustrating. There are just too many steps involved, and the whole process feels way more complicated than it preferred it to be.

“Affordable and easy to use

Pros

DoorLoop really brings everything together nicely and it even pulls in transactions directly from my bank account. Also it is a great deal at a good price. And I am happy with it. I've used other software before and spent hours trying to get things done, but DoorLoop is so much simpler. Plus, their customer service is amazing.

Cons

There are so many features in the software that it can be hard to find what I'm looking for sometimes. I think simplifying the accounting side of things, like how Stessa.com does it, would make a big difference.

“Amazing and provides exceptional support

Pros

One of the best parts for me is being able to speak with someone in customer support when needed. I also really appreciate how customizable the software is to fit my needs.

Cons

Some features are still a work in progress, but I have been impressed with how the team handles it. They are really good at prioritizing new features and fixing bugs quickly.

“I simply love it!

Pros

I love everything about DoorLoop but if I had to pick the biggest highlight, it would be the immediate online help center which has been a lifesaver for me since I am new to this program. Plus the overall ease of use and the super friendly interface are huge pluses too. Another big perk is the owner and tenant portals where my clients can access all their financials, rent payments and maintenance needs 24/7. It is simply amazing. I have used other software before, and nothing compares to this. I did give it a solid 9/10 and I can definitely see my business using DoorLoop for a long time.

Cons

I really wish they did update or switch their outgoing payment processor. Checkbook.io feels so outdated and the processing time is way too slow. I have ended up just transferring rents directly from my business bank account instead. It’s an extra step for me but at least my clients and homeowners get paid much faster that way.

“Perfect for property automation needs

Pros

Honestly, DoorLoop has been a total game changer. The main reason I decided to go with them is because of their Zapier integration which a lot of other rental management solutions just don't have. Zapier is such an essential tool for automating things as a property manager, so that was a huge deal for me. But what really surprised me was how customizable their website and tenant portals are. It is been a great way to enhance our brand, and I could not be happier with my decision.

Cons

I admit the price of DoorLoop is higher compared to other products, but the automation and value it offers make it worthwhile. It may not be suitable for users with only 1-2 properties, but it is an excellent scalable solution for managers with multiple properties.

“A great tool that every company should have!!

Pros

DoorLoop has everything from built-in accounting to Zapier integrations, an open API and even a mobile app. What really stands out to me is their responsive customer service and how easy the platform is to use. Plus the tech is really forward-thinking, making it a top choice for me.

Cons

Looking ahead, I think it did be great if they added more features to the software. A stronger task management system with automated conditional logic would be very helpful, along with an AI-powered search to make finding things faster. It would also be awesome to have tenant portals with extras like two-way messaging, booking options, automated property FAQs and community boards. Plus, having built-in integrations with external software and vendors would really smooth out syncing between apps and make everything more seamless to use.

“Happy with my choice.

Pros

I have found DoorLoop's customer support very reliable and really helpful every time I've needed it. Also the interface is not only visually appealing but also well-organized and easy to use.

Cons

When I was setting things up, there were notifications sent to my tenants without me knowing, which caused some issues. It was frustrating because I was not prepared for that. On top of that, a lot of the features take way too many steps to find, which can make navigating the software feel like a hassle sometimes.

“Helps me stay on track

Pros

DoorLoop makes communication between management, maintenance and tenants so easy. It also really helps me keep everything organized and I can easily track progress on tasks and get updates when things are completed. Honestly, it is way better than any other program I have used for communication.

Cons

It would be really helpful if I could take pictures directly within DoorLoop.

“Loving this, even as a new user

Pros

The service team at DoorLoop is incredibly helpful, promptly addressing any questions or concerns of ours from late fees to notifications.

Cons

During the initial setup, there were a few aspects that were initially confusing for us, but the service team promptly provided helpful assistance, allowing us to quickly resolve any issues.

“DoorLoop is perfect

Pros

It's been an absolute pleasure working with DoorLoop. The user-friendly interface makes it so easy to navigate and the mobile app is the best. One of the best things for me is how I can generate detailed reports for different rentals. It really makes managing everything so much easier.

Cons

I haven't fully utilized DoorLoop yet, so I'm still in the process of understanding its capabilities.

“DoorLoop Experience

Pros

The customer service team at DoorLoop has consistently provided outstanding support from the beginning until now.

Cons

Having a payment system for all owners with a simple click to approve and send would be a helpful addition.

“Doorloop makes things easy for a non- techy person!

Pros

DoorLoop's ease of use is exceptional, even for individuals not tech-savvy like myself.

Cons

It would be beneficial to have an option for expensing items that are outside the scope of rentals.

“Great customer service and support

Pros

DoorLoop boasts an outstanding customer service team that is always available to assist and clarify any doubts.

Cons

Overall, my experience with DoorLoop has been great, although there were some challenges during the initial balance setup.

“Doorloop review

Pros

DoorLoop's question center and educational materials are highly valuable resources.

Cons

Having access to accountants who can provide basic accounting assistance would be valuable.

“Helps keep us on track

Pros

The centralized storage of rental unit and tenant information within DoorLoop, along with the Tenant portal facilitating communication, are features we greatly appreciate.

Cons

While some simple features are currently missing, the software is regularly updated with useful additions. For example, the ability to print receipts for in-office tenant payments would be a beneficial enhancement.

“Review from an Early Adopter

Pros

Each time I've contacted customer service for assistance, they have been prompt, supportive, and even incorporated some of my suggestions into their updates.

Cons

It might be due to my internet connection, but I've noticed that DoorLoop is slow to load both at home and in my office. However, I have observed that it has improved in speed since I first started using it.

“User Friendly

Pros

The software's user-friendliness is exceptional; from initial setup to daily use, navigating it has been relatively effortless. And whenever I've encountered any issues, the technical support has been incredibly helpful in guiding me or resolving the problems.

Cons

I would appreciate a more convenient method of contacting customer support when I encounter issues, instead of having to schedule a Zoom call. While we have managed to work through it, being able to communicate with someone immediately when an issue arises or while assisting a customer would be highly beneficial.

“Easy to set up and learn with great support team

Pros

DoorLoop's setup process was straightforward and simple. Learning how to navigate the platform has been easy, and their support team has been readily available and responsive.

Cons

Most of the challenges I've faced so far have been due to user error, which the support team has helped me navigate. Additionally, the lack of unit-based accounting was a minor drawback, but I'm pleased to mention that this feature has been recently added. It was slightly frustrating not being able to add a tenant without contact information, but we have found a workaround solution.

“Property mgnt

Pros

Simple to use and implement. Efficiently tracks tenants and finances.

Cons

One aspect I dislike is that if a customer makes an error during online payment, it can result in the charging of returned check fees to me.

“Great Services with Doorloop

Pros

The setup and rollout process was immensely beneficial and trouble-free.

Cons

I encountered an issue and had difficulty finding a direct phone number to reach customer support.

“Doorloop: The PM Platform Solution for New Property Management Companies

Pros

Customer service is readily available to address any inquiries.

Cons

An improved bank integration that allows for seamless syncing without delays would simplify the process of recording expenses.

“Great Property Management Application!

Pros

Managing a significant number of properties with this software is incredibly easy. I can effortlessly send mass communications and keep track of rent collections, making everything much more convenient than before.

Cons

As a newer company, I expected some bugs along the way. There have been instances where certain features didn't function as expected, but the customer service team has always been helpful in addressing my concerns.

“Great Platform and AMAZING Customer Support

Pros

It's an excellent and comprehensive platform. Like any software, there's always room for improvement, and I eagerly anticipate each update they introduce. However, the standout feature and greatest benefit by far is their AMAZING customer service and support. They have been highly accessible and exceptionally patient with me. Their accounting expertise has been invaluable, as I had limited knowledge in that area and didn't particularly enjoy it. Their assistance helped me overcome that hurdle.

Cons

The initial setup and learning of procedures posed some challenges for me. Setting up was primarily my fault as I was occupied and it required time. Learning the procedures was mainly due to my limited familiarity with accounting terminology. Some steps were not as intuitive as I would have preferred, but again, it can be attributed to my lack of accounting knowledge.

“User Friendly

Pros

User-friendly with regular feature additions such as the Tenant Portal or Vendor Portal.

Cons

Currently, there are no issues. I appreciate the continuous addition of new features by DoorLoop.

“Best Property management software

Pros

What I appreciate most about DoorLoop is the ability to easily track reports. I can quickly access the information I need in less than a minute each month.

Cons

One aspect I'm not fond of is that the payment processor takes 3-5 business days to release transactions. It would be beneficial to have the option to integrate Zelle into the app. Additionally, DoorLoop could consider offering property managers the ability to financially incentivize tenants to enroll in auto-pay, such as providing a $5 discount that can also be tracked as a write-off.

“Fantastic Property Management Software

Pros

DoorLoop provides transparency to property managers, tenants, and property owners alike.

Cons

I have not come across any specific features of DoorLoop that I dislike.

“Best Prop Mgt Software!

Pros

The platform is incredibly easy to use and very user-friendly.

Cons

Deleting leases is not a straightforward process, and I wish there was an easier way to accomplish this.

“Amazing Support

Pros

There is ample support available as you learn to navigate DoorLoop.

Cons

As I have just started using DoorLoop in my second month, I am still exploring its capabilities and learning something new every week.

“Just what we needed!

Pros

Seamless communication with tenants and effortless tracking and logging of everything.

Cons

DoorLoop offers a wide range of functions, which sometimes makes it challenging to locate specific features or tasks.

“DoorLoop is a great property management tool

Pros

Efficient payment processing, lease term management, and online database.

Cons

The tenant application process was not optimal in the past, but I must acknowledge that it has significantly improved.

“Would recommend!

Pros

Customer service is my top priority, and DoorLoop exceeded my expectations. The program itself is user-friendly, and whenever I have questions, their support team is there to assist me!

Cons

While the program is generally user-friendly, there are occasional minor issues that require some searching for answers. However, the support team is always willing to submit a ticket on my behalf or address my requests to enhance the program if a solution doesn't already exist.

“property real estate and office

Pros

Convenient access to pages and easy notification sending.

Cons

It took us some time to understand and resolve minor glitches, but once we received clarification, it was smooth sailing.

“Solid tool for users for small property managers

Pros

The ease of use and exceptional customer service make the system intuitive and user-friendly for nearly all users.

Cons

DoorLoop is continuously evolving, which sometimes results in changes to their base processes. While these changes are implemented for improvement, it can be challenging for existing users to adapt quickly. A more seamless release implementation process could be beneficial.

“barrington real estate

Pros

User-friendly with comprehensive accounting features that could use some improvement.

Cons

The accounting section could benefit from functioning more like QuickBooks.

“Thanks Door Loop!

Pros

The service is outstanding, with prompt and helpful responses from the staff.

Cons

Setting up the Chart of Accounts in the financial statements took longer than expected. I encountered some issues with the General Ledger report when a new version was created, but the staff promptly resolved it before my next reporting period. The rental roll is updated in real-time, making it impossible to reconcile a detailed Accounts Receivable report with the General Ledger balance for the previous month. It might be feasible if done on the last day of the month. To address this, I have resorted to using an Excel spreadsheet.

“Great Product

Pros

We started using DoorLoop about six months ago, and I find the product highly intuitive and easy to use. There are multiple ways to accomplish tasks, and I love the ability to have multiple screens open simultaneously. We've had several questions and requested adaptations specific to our company, and the service staff has been incredibly helpful.

Cons

There is a small glitch regarding a default option that cannot be changed during the rent payment processing stage.

“I love Door Loop

Pros

The tenant portal and its convenient viewing options are excellent.

Cons

The lack of phone support is a minor drawback. While the chat support is excellent, having phone support would provide an additional level of assistance.

“Doorloop - Worthwhile investment

Pros

The tenant portal, lease management, and tracking features are invaluable. Managing tenant tasks seamlessly.

Cons

The accounting features are constantly improving, and I am hopeful that in 2024, budgeting ability will be introduced.

“I cannot imagine property management without our doorloop

Pros

I appreciate the ease of use, utilizing most of the features for our small business with 12 units. Having everything consolidated in one place is highly convenient.

Cons

Despite not being particularly tech-savvy, I was able to set up three different sessions with DoorLoop and now find it easy to use. The customer service has been exceptionally helpful.

“First time user and LOVE this management program!

Pros

The ease of use and personalized coaching sessions are exceptional! I plan to schedule another session to fully implement it for all my rental units.

Cons

During the setup process, I needed to set up bank accounts and separate my rental houses. Although it required reorganizing my setup, in hindsight, it turned out to be a beneficial change.