Total 85 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

21%

3

Stars

0%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Michelle

Real Estate, 101-500 employees

More than a year

5.0
November 2023

Entrata is the best!

Pros

I've worked with various management software, but Entrata stands out as my absolute favorite. There isn't a single aspect of the software I don't love.

Cons

I can't think of anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nilsa

Computer Software, 1-10 employees

Less than a year

5.0
November 2023

EXCELLENT

Pros

Entrata is easy to use and incredibly helpful. I find joy in performing my job using this software it's fast and engaging. I can't think of anything negative about it.

Cons

The only drawback of Entrata is when the power goes out, leaving me without a computer and unable to work. It takes a few days to fix, which can be frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

Dyana

Real Estate, 11-50 employees

Less than 6 months

5.0
November 2023

One Stop Shop

Pros

I adore how Entrata covers everything! We utilize its screening to collections features extensively.

Cons

The only thing I haven't liked so far are the external restrictions that have nothing to do with Entrata itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N

Nancy

Commercial Real Estate, 11-50 employees

Less than a year

5.0
November 2023

Entrata obtains all the information required from a Tenant. To confirm identity, contract information, and rental.

Pros

I really value the simplicity of creating work orders. It presents me with all the available choices without any need for speculation. Additionally, I can effortlessly submit and monitor work orders for tenants without any interruptions.

Cons

When entering the apartment number, if you don't input it exactly with the correct numbers, including the 0, it doesn't allow you to proceed with the work order.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jocelyn

Real Estate, 1-10 employees

Less than a year

5.0
November 2023

Entrata Review

Pros

The system's user-friendliness is impressive, and I thoroughly enjoy the training videos provided.

Cons

I'm not fond of how long it takes for the reports to download.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

CeAnn

Real Estate, 500+ employees

Less than a year

5.0
November 2023

Entrata Is Great!

Pros

It's fantastic that I can handle applications and resident matters all in one software application.

Cons

I have nothing negative to say, I love it! Whenever I'm unsure about something, the Entrata Team is just a phone call away.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

B

Breyonce

Real Estate, 1-10 employees

More than a year

5.0
November 2023

Entrata Review

Pros

The most significant advantage of Entrata, in my opinion, is its exceptional user-friendliness. Out of all the property management sites I've used, learning Entrata has been the easiest by far.

Cons

My main concern with Entrata is that it doesn't grant access to past residents or their accounts/ledgers. While it occasionally provides information, more often than not, it doesn't provide any data, which can cause issues when reviewing past records.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C

cynthia

Public Relations and Communications, 51-100 employees

More than a year

5.0
November 2023

entrata for the fountains

Pros

The system's ease of use and versatility for day-to-day activities are remarkable.

Cons

It's inconvenient to have to change my password frequently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Heather

Real Estate, 500+ employees

Less than a year

5.0
November 2023

Legado de Ravel - Entrata Review!

Pros

I love how effortlessly I can navigate Entrata as it feels like reading a book, flowing smoothly from left to right.

Cons

There is limited access to certain features, such as posting a response to an Entrata review.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

Ofelia

Commercial Real Estate, 51-100 employees

More than a year

5.0
November 2023

a Click away to find what you need

Pros

I genuinely admire every aspect of it; locating any necessary information is effortless.

Cons

I appreciate everything; it has all the necessary information just a click away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Cheree

Real Estate, 51-100 employees

Less than a year

5.0
November 2023

Entrata Excellence

Pros

Entrata proves to be exceptionally user-friendly for property management tasks.

Cons

Sometimes, it can be challenging to get a prompt answer when I have a question.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tonya

Real Estate, 51-100 employees

More than a year

5.0
November 2023

The system that has it all

Pros

Filtering reports is a simple process. Adding leases and addendums is simple. The rent matrix for pricing is uncomplicated. The system even generates charges for upcoming move-in notices and allows applying future charges to new residents' accounts. While I don't personally use it, the bulk move-out and bulk move-in options are valuable for others. It would be great to explore the make-ready board more extensively and utilize its capabilities. The lead activity filters seamlessly integrate with applications and resident profiles. The system also generates notices for duplicate guest cards and integrates with lead platforms. The email property lead process is conveniently displayed on the activity page. Lastly, the bulk notice combining, merge leads and applicants features are highly useful.

Cons

At times, the reports take too long to buffer. The accounting reporting could use some improvement. Opting in is required for texting. The customer contact center has ceased taking resident calls.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

10

L

Lori

Consumer Services, 500+ employees

More than a year

5.0
November 2023

Love Entrata

Pros

The system is easy to use, and I have no complaints whatsoever.

Cons

There's not much to dislike; it's very user-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brianna

Real Estate, 11-50 employees

Less than a year

5.0
November 2023

All About Entrata

Pros

What I adore most about Entrata is how effortlessly I can use it and the abundance of tools available through the dashboard.

Cons

Occasionally, reports or other features fail to load or time out, which slightly slows down my workday.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jason

Real Estate, 11-50 employees

More than a year

4.0
November 2023

Work orders are quite easy to handle.

Pros

The ability for tenants to submit their own work orders into the system is outstanding. It makes assigning and tracking work orders across the property incredibly easy.

Cons

It would be helpful if the drop-down options offered a few more choices to increase specificity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Kansas

Education Management, 101-500 employees

More than a year

5.0
November 2023

Great & easy to use program!

Pros

I absolutely adore how effortless it is to submit work orders and purchase orders!

Cons

There have been a couple of instances in the past three years where the app didn't sync for both properties.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Julie

Real Estate, 51-100 employees

More than a year

5.0
November 2023

Entrata Review

Pros

What impresses me the most about Entrata is the simplicity of creating leases and the seamless synchronization with Yardi. The system is remarkably intuitive and easy to navigate.

Cons

I genuinely have no complaints about Entrata.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

McKenna

Real Estate, 11-50 employees

Less than a year

5.0
August 2023

Ease of use, does the work for you!

Pros

The organization of the Entrata dashboard is fantastic. It streamlines my daily tasks and allows me to stay organized.

Cons

The only aspect I'm not fond of regarding Entrata is the absence of a comprehensive mobile app (beyond just maintenance). It can be challenging to access information while on the go.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kim

Management Consulting, 11-50 employees

More than a year

5.0
August 2023

Entrata User Friendly

Pros

Entrata proves to be extremely intuitive and significantly simplifies my job.

Cons

There are occasional glitches and moments of slowness in the system. The reports also seem to change frequently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Les

Real Estate, 101-500 employees

Less than a year

5.0
August 2023

Thumbs up!

Pros

When it comes to maintenance tasks, the system is incredibly user-friendly and integrates seamlessly.

Cons

As someone who prefers traditional methods, I was initially hesitant about the integration, but it turned out fine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10