Entrata Reviews

“Really good! Love it

Pros

Learning how to use it was a breeze and incorporating it into our daily routine is even more straightforward! It's incredibly user-friendly and intuitive. :]

Cons

The software is incredibly simpleto use, and the transition was smooth.

“Its so simple to use

Pros

The explanation of everything is clear, and finding everything is easy. It's incredibly intuitive.

Cons

While the software is user-friendly, one drawback is that it lacks advanced customization options, limiting the ability to tailor it to specific needs.

“So effortless and useful software

Pros

Pulling information and understanding ledgers is so simple. I've tried other software but Entrata is the most effortless to use and manage. It's also easy to train new hires and the helpful videos make a difference.

Cons

Generating reports can be a bit perplexing and merging utility billing proved to be confusing, especially when explaining prices.

“Loved it!

Pros

It's compatible with mobile devices like phones and iPads.

Cons

I have no complaints at all. The program is exceptionally useful.

“Great tool for managing work

Pros

Once properly trained, everything becomes so much easier to handle at work.

Cons

The learning process took a bit of time, but once I understood what I needed to do, it became easier every day.

“It is very user-friendly

Pros

I really admire the ease of use that Entrata offers! It makes my work really easy.

Cons

There isn't anything about Entrata that I don't enjoy.

“Fantastic!!

Pros

Being my first time using this software, I'm finding it incredibly user-friendly and enjoyable.

Cons

I have absolutely no complaints. The system is simply fantastic to have.

“It is so helpful for my work

Pros

The dashboard is tremendously helpful as everything is conveniently located in one place.

Cons

Some necessary reports are unavailable.

“Communicating with residents is easy

Pros

When it comes to tracking resident communication, this platform truly excels, it top-tier functionality for seamless and organized management. The lead management setup is equally impressive, offering robust features that enhance our workflow. Compared to Realpage and Yardi, Entrata outshines the competition with its in-depth, comprehensive resident demographics analysis report, delivering unmatched insights.

Cons

The rent roll report could benefit from some fine tuning and for that I generally prefer Yardi financial reports mostly.

“Not the perfect one but still excellent software

Pros

All in all, what I truly value about Entrata is its user-friendly nature. It didn't take me much time to familiarize myself with it when I initially began using it. The system's structure is superbly organized and straightforward. The Entrata Help Center, with its informative articles and responsive customer support team, proves to be incredibly beneficial.

Cons

The aspect I like the least about Entrata is that when uploading documents or pictures, I can usually only do one at a time. It's not a big deal if it's just one or two items, but when I have to upload four or more, it slows me down while trying to complete my work. Additionally, there are times when Entrata is extremely slow, causing delays in loading new pages or accessing documents.

“Good for tracking

Pros

It allows me to effortlessly manage and track rent, renewals, insurance and invoices which really streamlines the entire process and makes it much more efficient.

Cons

Sometimes, navigating through the system can be challenging.

“Easy to set up and useful

Pros

Setting it up this software is amazingly easy. Teaching others and completing tasks have also become simple process.

Cons

When maintenance is on call, Entrata's third-party service sometimes contacts the wrong individuals, causing unnecessary confusion.

“Intuitive and simple layout

Pros

Navigating the system is very simple and I love the layout of the dashboard.

Cons

In the start it was a bit challenging for me but once I got the hang of it, it became incredibly easy to use.

“Such a user friendly tool

Pros

I like the user-friendly interface ensures smooth and accurate accounting, particularly when it comes to making deposits, eliminating any potential errors or confusion.

Cons

The scanner gets jammed and fails to reboot.

“Easy and effective

Pros

Learning it was very easy, and the implementation went smoothly.

Cons

The training videos greatly assisted our teams in understanding the system.

“A game-changer for me!

Pros

The ease of use in my property management role was remarkable. It's truly user-friendly.

Cons

Student housing requires a workaround, but it's still easy to manage.

“Best system I've used

Pros

I value the seamless accessibility that Entrata provides, with everything conveniently available at the click of a button.

Cons

There is absolutely nothing that I dislike about Entrata.

“Simplifying property management

Pros

Entrata's user-friendliness is outstanding! I took advantage of the training when I was introduced to the program. The trainer's helpfulness and thoroughness left a strong impression on me. They followed up to ensure I knew exactly what to do and where to go for additional assistance. The customer service is exceptional!

Cons

I've only encountered one issue with Entrata. Some of my residents were charged extra for using a commission-based debit card without realizing the difference. However, the problem was quickly resolved.

“It's been great for us!

Pros

If your team seeks software that enhances efficiency and provides ample space and time to engage with prospects and residents, this platform stands out as the most effective I have encountered. The support provided for setup, integrations and inquiries is exceptional, offering comprehensive assistance as needed.

Cons

The response times for submitting tickets to Entrata's Support Team are currently slow. However, once the issue is communicated, the quality of work provided is commendable. We kindly request more frequent updates and clarification in cases of delays to maintain transparency with our teams.

“For residential leasing & accounting, it's the BEST

Pros

With its user-friendly interface, excellent customer service, fantastic features and customizable reporting, Entrata surpasses our previous software in flexibility. They continuously strive to improve and develop additional features tailored to customer needs. Their phone support is friendly and readily available. I've never had to wait on hold. The customer service representatives are knowledgeable and professional. Online tickets for in-depth issues may take some time but they always come through. While the setup process can be extensive, this is typically the case with any software transition. I must say that this transition was the smoothest I've experienced in my 30+ year career.

Cons

It can be annoying to require permissions for every little thing if you're not an Admin but once it's set up, it rarely causes problems.

“Entrata review

Pros

It simplifies tracking certain functions and provides visibility into when specific purchase orders were made and unit tracking.

Cons

When creating purchase orders, files larger than 50MB cannot be uploaded. It would be much more convenient if there was a higher file size limit, making it easier to create and manage purchase orders.

“Quality system that I would recommend to others

Pros

It's incredibly user-friendly for tenants. I can perform almost all of my job requirements through Entrata.

Cons

There are numerous random tabs within tabs that can make it challenging for new users to familiarize themselves with the system.

“Friendly and Intelligent Interface

Pros

The CRM tracking is friendly and easy to use!

Cons

Timeouts around 4:30 PM are impacting the afternoon workload.

“Entrata is great

Pros

Among all the property management software I've used, Entrata is the best. Its convenience, ease of use, and understandable dashboard make it incredibly convenient and user-friendly.

Cons

Receiving rejected invoice emails continues to be an ongoing issue.

“Entrata Review

Pros

Entrata is highly useful for tracking resident items such as packages and work orders. It also offers excellent features for tracking prospective residents.

Cons

There are several clunky and initially difficult aspects of Entrata. Some of our interactions with prospective residents do not adequately address the responses and outcomes of the contact.

“We love Entrata

Pros

After a standard system update, I've noticed that it can get a bit glitchy.

Cons

After a standard system update, I've noticed occasional glitches that can be a bit bothersome.

“Entrata Review

Pros

Entrata tends to experience numerous glitches. It could use some improvements in terms of user-friendliness.

Cons

Glitches can be quite common in Entrata. It would be great if Entrata were more intuitive.

“Best PM software on the market

Pros

The setup process can be quite challenging due to the abundance of options available.

Cons

The setup process can be daunting due to the multitude of options available.

“Entrata the industry standard

Pros

I rarely encounter any technical issues with Entrata, although the support team always contacts me before I reach out to my in-house IT support.

Cons

Technical issues with Entrata are extremely rare for me, but the support team always contacts me first before I reach out to my in-house IT support.

“Great product

Pros

In all my years of experience in this field, I have yet to come across any drawbacks.

Cons

Despite having years of experience in this field, I have yet to come across any drawbacks.

“Entrata versus Other Software

Pros

Since I started using Entrata, I haven't found any cons.

Cons

Since I started using Entrata, I haven't encountered any cons.

“Easy to use

Pros

It's inconvenient that I can't upload multiple documents at once to the document tab or in an email.

Cons

It's a bit inconvenient that I can't upload multiple documents at once to the document tab or in an email.

“Great Product

Pros

Occasionally, there are lags or slowness, but overall, it's great!

Cons

Occasionally, there are lags or slow loading times, but overall, it's great!

“Problems with Entrata

Pros

Based on my experience, Entrata cannot distinguish between a debit card and a credit card. However, the representative advised me to check with my bank instead of investigating the unique 1 in 1000 experience with Entrata. Such an approach has never been helpful in solving problems for anyone except for the one trying to avoid investigation.

Cons

My experience is that Entrata doesn't differentiate between a debit card and a credit card, but the representative advised me to check with my bank. They didn't seem willing to investigate the unique experience I had with Entrata. Such an approach has never effectively resolved any issues except for the one trying to avoid investigation.

“Overall easy to use

Pros

I'm not sure if it's Entrata or the Wi-Fi, but it takes a moment to load.

Cons

I'm not sure if it's Entrata or the Wi-Fi, but it takes a moment to load.

“Easy To Use & Functional

Pros

It's frustrating when the notes sometimes fail to save.

Cons

It's frustrating when notes sometimes fail to save.

“The best system

Pros

When we send out renewals, we have to manually adjust the rent/amenities amount.

Cons

Manual adjustments are required for rent/amenities amounts when we send out renewals.

“ENTRATA SURVEY

Pros

The updates are mandatory, and I do understand the reasoning behind them.

Cons

The updates, although mandatory, can sometimes be a bit inconvenient.

“I love using Entrata!

Pros

It tends to create duplicate applications when a guarantor initiates an application.

Cons

There is an issue with creating duplicate applications when a guarantor initiates an application.

“Work orders

Pros

At times, it feels overwhelming with an excessive amount of information, especially for individuals without strong computer skills.

Cons

At times, it feels overwhelming with too much information, especially for individuals with limited computer skills.

“Awesome product

Pros

After 10 minutes, Entrata automatically logs me out.

Cons

Entrata automatically logs out after 10 minutes.

“I would recommend Entrada for any property management company!

Pros

It frequently fails to recognize all the activities I enter, keeping profiles in the leads tab even after we've already spoken to them on the same day. Additionally, it allows users to create duplicate profiles.

Cons

It often fails to recognize all the activities entered and keeps profiles in the leads tab, even after we've already spoken to those individuals that day. It also allows for the creation of duplicate profiles.

“Entrata is Awesome and Very Handy!

Pros

Sometimes, I get confused when searching for a past resident.

Cons

Sometimes, I find it confusing to search for past residents.

“Ease of Entrata

Pros

Entrata is an incredibly intuitive program. When new hires come onboard, they can learn it in a fraction of the usual time.

Cons

Entrata is an incredibly intuitive program. New hires can quickly learn it in a fraction of the usual time.

“The Gold Standard for PM Software

Pros

The most significant drawback of Entrata is their exclusive training center. While there are many helpful videos available to familiarize oneself with the software, both myself and my staff have shared the experience that the quizzes are often unclear and do not cover crucial training aspects. Many quizzes have confusing wording, leading to failed attempts and the need for retakes.

Cons

The main drawback of Entrata is their exclusive training center. While there are many helpful videos available for software familiarization, myself and my staff have found that the quizzes are often counterintuitive and do not cover crucial training topics. The wording of many quizzes is confusing, leading to failed attempts and the need to retake them.

“Its an user friendly platform.

Pros

There are instances where loading the reports takes time.

Cons

Loading reports can sometimes take longer than expected.

“Leasing Agent Entrata Review

Pros

The interface of Entrata has a tendency to be slow and prone to glitches.

Cons

Entrata's interface has a tendency to be sluggish and prone to glitches.

“Great implementation for a progressive change

Pros

Occasionally, there is a bug at the beginning of the month.

Cons

Occasionally, there are minor bugs at the beginning of the month.

“Entrata Review

Pros

It's disappointing not being able to schedule tours or view our missed calls.

Cons

It's inconvenient not being able to schedule tours or view missed call records.

“Entrata review

Pros

Throughout my use of Entrata, I haven't encountered any issues.

Cons

I have yet to come across any issues while using Entrata.