Entrata Reviews

“Really good! Love it

Pros

Learning how to use it was a breeze and incorporating it into our daily routine is even more straightforward! It's incredibly user-friendly and intuitive. :]

Cons

The software is incredibly simpleto use, and the transition was smooth.

“Its so simple to use

Pros

The explanation of everything is clear, and finding everything is easy. It's incredibly intuitive.

Cons

While the software is user-friendly, one drawback is that it lacks advanced customization options, limiting the ability to tailor it to specific needs.

“So effortless and useful software

Pros

Pulling information and understanding ledgers is so simple. I've tried other software but Entrata is the most effortless to use and manage. It's also easy to train new hires and the helpful videos make a difference.

Cons

Generating reports can be a bit perplexing and merging utility billing proved to be confusing, especially when explaining prices.

“Loved it!

Pros

It's compatible with mobile devices like phones and iPads.

Cons

I have no complaints at all. The program is exceptionally useful.

“Great tool for managing work

Pros

Once properly trained, everything becomes so much easier to handle at work.

Cons

The learning process took a bit of time, but once I understood what I needed to do, it became easier every day.

“It is very user-friendly

Pros

I really admire the ease of use that Entrata offers! It makes my work really easy.

Cons

There isn't anything about Entrata that I don't enjoy.

“Fantastic!!

Pros

Being my first time using this software, I'm finding it incredibly user-friendly and enjoyable.

Cons

I have absolutely no complaints. The system is simply fantastic to have.

“It is so helpful for my work

Pros

The dashboard is tremendously helpful as everything is conveniently located in one place.

Cons

Some necessary reports are unavailable.

“Communicating with residents is easy

Pros

When it comes to tracking resident communication, this platform truly excels, it top-tier functionality for seamless and organized management. The lead management setup is equally impressive, offering robust features that enhance our workflow. Compared to Realpage and Yardi, Entrata outshines the competition with its in-depth, comprehensive resident demographics analysis report, delivering unmatched insights.

Cons

The rent roll report could benefit from some fine tuning and for that I generally prefer Yardi financial reports mostly.

“Not the perfect one but still excellent software

Pros

All in all, what I truly value about Entrata is its user-friendly nature. It didn't take me much time to familiarize myself with it when I initially began using it. The system's structure is superbly organized and straightforward. The Entrata Help Center, with its informative articles and responsive customer support team, proves to be incredibly beneficial.

Cons

The aspect I like the least about Entrata is that when uploading documents or pictures, I can usually only do one at a time. It's not a big deal if it's just one or two items, but when I have to upload four or more, it slows me down while trying to complete my work. Additionally, there are times when Entrata is extremely slow, causing delays in loading new pages or accessing documents.

“Good for tracking

Pros

It allows me to effortlessly manage and track rent, renewals, insurance and invoices which really streamlines the entire process and makes it much more efficient.

Cons

Sometimes, navigating through the system can be challenging.

“Easy to set up and useful

Pros

Setting it up this software is amazingly easy. Teaching others and completing tasks have also become simple process.

Cons

When maintenance is on call, Entrata's third-party service sometimes contacts the wrong individuals, causing unnecessary confusion.

“Intuitive and simple layout

Pros

Navigating the system is very simple and I love the layout of the dashboard.

Cons

In the start it was a bit challenging for me but once I got the hang of it, it became incredibly easy to use.

“Such a user friendly tool

Pros

I like the user-friendly interface ensures smooth and accurate accounting, particularly when it comes to making deposits, eliminating any potential errors or confusion.

Cons

The scanner gets jammed and fails to reboot.

“Easy and effective

Pros

Learning it was very easy, and the implementation went smoothly.

Cons

The training videos greatly assisted our teams in understanding the system.

“A game-changer for me!

Pros

The ease of use in my property management role was remarkable. It's truly user-friendly.

Cons

Student housing requires a workaround, but it's still easy to manage.

“Best system I've used

Pros

I value the seamless accessibility that Entrata provides, with everything conveniently available at the click of a button.

Cons

There is absolutely nothing that I dislike about Entrata.

“Simplifying property management

Pros

Entrata's user-friendliness is outstanding! I took advantage of the training when I was introduced to the program. The trainer's helpfulness and thoroughness left a strong impression on me. They followed up to ensure I knew exactly what to do and where to go for additional assistance. The customer service is exceptional!

Cons

I've only encountered one issue with Entrata. Some of my residents were charged extra for using a commission-based debit card without realizing the difference. However, the problem was quickly resolved.

“It's been great for us!

Pros

If your team seeks software that enhances efficiency and provides ample space and time to engage with prospects and residents, this platform stands out as the most effective I have encountered. The support provided for setup, integrations and inquiries is exceptional, offering comprehensive assistance as needed.

Cons

The response times for submitting tickets to Entrata's Support Team are currently slow. However, once the issue is communicated, the quality of work provided is commendable. We kindly request more frequent updates and clarification in cases of delays to maintain transparency with our teams.

“For residential leasing & accounting, it's the BEST

Pros

With its user-friendly interface, excellent customer service, fantastic features and customizable reporting, Entrata surpasses our previous software in flexibility. They continuously strive to improve and develop additional features tailored to customer needs. Their phone support is friendly and readily available. I've never had to wait on hold. The customer service representatives are knowledgeable and professional. Online tickets for in-depth issues may take some time but they always come through. While the setup process can be extensive, this is typically the case with any software transition. I must say that this transition was the smoothest I've experienced in my 30+ year career.

Cons

It can be annoying to require permissions for every little thing if you're not an Admin but once it's set up, it rarely causes problems.