Guesty Reviews

“Worst Customer service

Pros

One of the aspects I liked about Guesty is its ability to seamlessly connect with multiple channels.

Cons

The onboarding process felt rushed, with insufficient time spent covering all the functions.

“Brilliant Service

Pros

My satisfaction with Guesty stems from its efficient calendar use, automated check-in process, door lock feature, task systems, analytics and reporting, and owner statements.

Cons

Channel management can be challenging, particularly when determining which edits should be made in Guesty versus the channel itself. Additionally, user management can be improved.

“Be Careful Of Hidden Costs, Lack Of Support, And Billing Issues

Pros

The synchronization of channels and the calendar is a feature I particularly enjoy about Guesty.

Cons

Sharing the calendar with cleaners is not easy or simple unless they use the app. The unified inbox experiences glitches when interacting with VRBO. Furthermore, Guesty aggressively promotes their products without transparently disclosing the associated costs. They have also billed the wrong account for several consecutive months. Customersupport is often slow in addressing certain matters.

“Awesome Property Management System

Pros

Guesty is a remarkable property management system that is remarkably user-friendly and effortlessly handles our day-to-day operations. It provides a comprehensive suite of features that surpass initial expectations. Customer support team memeber working with us was exceptional who consistently provides delightful assistance. Conversations with her are always a pleasure, and she ensures our business maximizes the potential of Guesty.

Cons

Some features are currently unavailable in Canada, which presents a limitation.

“Guesty is the ONLY software you should use

Pros

Guesty is incredibly user-friendly, boasting a visually appealing interface, numerous quality of life features not found in most channel managers, and minimal limitations. My own account manager, schedules biweekly meetings with the support team to discuss new features and address any queries I have.

Cons

I can't think of a single negative aspect to mention. Whenever I encounter an issue, Guesty consistently provides answers or workarounds to resolve it.

“Excellent Stuff

Pros

Guesty excels as an all-in-one property management solution, covering everything I need.

Cons

The financial information for cancelled reservations is quite limited.

“Happy Customer for 2+ Years

Pros

The dedicated customer success team truly makes a difference in my experience with Guesty.

Cons

Occasionally, there are minor software glitches that pop up.

“Stayovr review

Pros

Accessibility, ease of use, a wide range of options, and seamless integration are some of the highlights of Guesty.

Cons

The process of transferring guests from one property to another could have been smoother, including payment collection.

“Amazing Support

Pros

Apart from its efficient tools, Guesty provides a reliable support system that I can rely on.

Cons

I'm a big fan of Guesty, so there's no reason for me not to like it.

“False Advertisement simply.

Pros

Despite the impressive advertising, the reality of Guesty fell short of my expectations.

Cons

To put it simply, the advertising is misleading. As a Vacation Rental Manager for the past 15 years, I've used various channel software options. We decided to switch to Guesty in October, choosing between Hostaway and Guesty. We don't use a payment processor, so we went with Guesty. However, after a few months, we realized that none of the software's promised features are true in our case. Guesty does not have a unified inbox, and it does not effectively manage bookings. Setting up reminders for balance payments based on our booking schedule has to be done manually. Moreover, Guesty lacks the necessary safety measures. During a chat with a guest, we unexpectedly had another guest's chat appear, compromising guest information. Guesty also falls short as a channel manager as special price variations do not populate to all channels, only to our website. Additionally, Guesty requires a payment processor to function properly, despite our prior clarification. The software does not calculate booking payments accurately, and integrations take longer than the promised 5 weeks.

“Use Guesty if you are ready to take your property rental business to the next level.

Pros

I've been using Guesty since April 2023, and I'm extremely satisfied with the level of service they provide. If you're ready to take your rental business to the next level, I highly recommend migrating to Guesty.

Cons

At the moment, there's nothing I would change about Guesty. However, it would be more satisfying if the price were lower.

“Use Guesty as a last resort

Pros

The onboarding process of Guesty was impressive. While it requires a $1000 investment, you'll have a dedicated person guiding you through almost everything.

Cons

They force you to use their credit card processing or Stripe, and charge an additional 1%. The basic website is terrible, and the advanced website costs an extra percentage point. When integrating new channels, they charge additional fees (Google costs another 1%). The customer service is also terrible, as they only respond to emails when immediate attention is required, resulting in a minimum wait of 10-24 hours. They usually solve the issue before even responding.

“Guesty has everything we need and more...

Pros

Guesty offers one of the most comprehensive platforms for managing an entire short-term rental business, focusing on professionalism and extensive channel distribution.

Cons

The price is far from being the most affordable option available in the market.

“Guesty is the gold standard for vacation rental property managers

Pros

Guesty has all the features a professional property manager needs, thanks to their dedicated account representative (shout out to customer support team member) and their exceptional around-the-clock support team. We've tried numerous other solutions, but they all had missing or weak areas. Guesty covers everything we require and more. Their Analytics addon is fantastic, providing clarity on various metrics like finances and reviews. The onboarding process from our previous provider was smooth, allowing us to seamlessly export and transfer our existing reservations. The mobile app is also excellent, as our reservations team can handle guest messages from anywhere. We haven't encountered any calendar syncing issues across multiple platforms and can easily integrate with other software like Wheelhouse for pricing and Breezeway for cleaning.

Cons

The Guesty team is aware of the issues and has promised updates. Currently, we have less control over reservation financials compared to other platforms. We were aware of this when we started using Guesty, but unsuspecting users should be aware that there are upsells at every turn. Guesty is a venture-backed company that needs to show returns, so there will always be additional charges, even for features that other platforms include in their core package.

“Fantastic CRM

Pros

The standout aspect of Guesty is the reliable support from customer support team members, our CRM. They are always on the ball and ready to assist us in any way possible.

Cons

The development team is slow in resolving issues. They need more staff to address problems that create unnecessary work, reducing the resolution time to less than 3 months.

“Absolutely love Guesty!

Pros

Despite its complex user interface with multiple features, Guesty remains remarkably intuitive and user-friendly.

Cons

It requires a significant investment, but it's worth it if you're serious about growth.

“Communications Point Of View

Pros

One of the features I love about Guesty is the ability to access integrated communication channels within the same platform. It allows us to customize responses and utilize tools to optimize efficiency for our team and guests.

Cons

The fact that it doesn't update automatically causes some inconvenience. Sometimes it doesn't display the correct property, and having to refresh the page for each chat creates delays in our daily operations.

“Guesty Review

Pros

Customer support team is a exceptional in every manner! They possesses extensive knowledge and consistently goes above and beyond for our team.

Cons

Everything is going well. Customer support team members always assists us whenever we encounter any issues.

“Great PMS for Vacation Rentals

Pros

Guesty's system is remarkable and perfectly suited for business models focusing on short-term rentals or vacation rentals.

Cons

The interface could use some improvement to enhance its user-friendliness. It should be easier to adjust rates for multiple listings within the same category, instead of manually adjusting each listing.

“Great software

Pros

The software is fantastic and operates seamlessly. Also the customer support staff is incredibly helpful and always available.

Cons

The tech support is a bit slow in resolving queries.