Last Updated

Key Takeaways

Generated from the text of customer reviews

Guesty is an AI-powered property management platform for short-term rental hosts and professional operators. It is most relevant to vacation rental and hospitality businesses with multiple listings. Users often value centralized workflows and automation. However, some note a steep learning curve and interface delays. A recent launch introduces “Guesty CoPilot” that helps with property management queries and AI-based revenue and operation recommendations.

Our Verdict

Guesty is a practical option for growing property managers that need coordinated workflows across bookings, communication, owners, and operations. Its robust agentic AI tools can help autonomously with various daily administrative tasks. Pricing may feel high once add-ons are included. We recommend it for multi-property teams when they are scaling across different channels.

Guesty Specifications

  • Property accounting
  • Inspection management
  • Reporting and analytics
  • Mobile app

Guesty Features

Unified Inbox

Guesty brings messages from Airbnb, Vrbo, Booking.com, email, SMS, and WhatsApp into one shared inbox. Teams can assign conversations, add internal notes, and use saved or AI-generated replies. Reservation details appear beside each thread, allowing staff to respond with booking context without moving between separate screens.

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Multi-Calendar

This feature displays reservations, availability, pricing, booking sources, and cleaning status across properties in one calendar. Users can filter listings, identify open dates, adjust rates, send quotes, or move guests between units. It updates around connected booking channels if any changes are made within the calendar.

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Channel Manager

The software connects vacation rental listings with Airbnb, Vrbo, Booking.com, Expedia, and other supported channels. Property managers can control rates, availability, reservation data, and listing information from one dashboard. It synchronizes updates to minimize the need to make the same changes on each channel separately.

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Task Management

Guesty lets teams organize cleaning, maintenance, inspections, and other property tasks from a central workspace. This way, it facilitates assigning responsibilities, creating checklists, setting recurring tasks, and monitoring completion status. With notes, photos, and mobile access, staff can access relevant information to complete and document work at each property.

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Revenue Management

The system supports pricing decisions through configurable rate strategies and AI-based revenue tools. So, users can easily adjust rates according to seasonality, demand, booking lead time, weekdays, and local events. Guesty also supports promotions, manual overrides, and bulk changes, which can be distributed across connected booking channels.

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Pros And Cons of Guesty

Pros

  • Guided onboarding with responsive support during initial setup

  • Automation tools that reduce repetitive messaging and daily admin

  • Regular product updates that add useful new functionality

  • Clear visibility into reservations, tasks, and upcoming stays

  • Broad operational coverage across pricing, bookings, and team workflows

Cons

  • Initial setup can feel complex for new users

  • Slow loading and delayed message refresh during daily use

  • Some reservation changes require manual workarounds

Guesty Pricing

Lite

From

Pro

Enterprise

Guesty Ultimate

  • + 1% per reservation

  • Unified Inbox

  • Syncs with Airbnb, Booking.com and Vrbo

  • Multi-Calendar

  • All Lite features, plus:

  • Revenue management

  • Syncs with 60+ listing channels

  • Owners portal

  • All Pro features, plus:

  • Advanced reporting

  • Tailored onboarding

  • Enterprise-grade security

  • Centralized smart lock management

  • Access to 100+ premium channels

  • Automated multilingual guest communication

  • Branded booking site builder

  • Dynamic pricing across all channels

  • Comprehensive performance insights

  • Revenue and compliance management

Disclaimer: The pricing details were last updated on Sep 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Guesty Reviews

Total 43 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

5%

3

Stars

7%

2

Stars

5%

1

Stars

19%

Share your experience

N

Nicholas

Hospitality, 1-10 employees

More than a year

1.0
May 2024

“Stay away from this”

Pros

Although rare, when Guesty functioned smoothly without any issues, it was fantastic.

Cons

I am extremely dissatisfied with the level of customer support provided by Guesty. Their response times are significantly delayed, often taking days to address issues. To exacerbate matters, they employ automated bots that prematurely close tickets. Moreover, accessing my data has become nearly impossible, as it feels like it's being held hostage. The API performance is also disappointing, with frequent outages that lead to major synchronization issues. Urgent attention and improvement are required to rectify these critical aspects and enhance the overall user experience.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

M

Morgan

Hospitality, 1-10 employees

1.0
May 2024

“Don't Use Guesty”

Pros

Setting up and integrating Guesty with my Airbnb listings was not hassle initially.

Cons

The conclusion of the free trial posed a problem as my Airbnb listings remained linked to Guesty, causing disruptions in my booking settings and calendar. Unfortunately, upon logging in, I encountered limited settings due to the trial ending, and despite contacting customer service, they were unable to unlink the accounts as promised. They assured me of a refund if I reactivated my account with a paid subscription, but now they have informed me that no refund will be provided.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

R

Renata

Facilities Services, 1-10 employees

Less than 6 months

1.0
May 2024

“The worst choice ever”

Pros

My experience left me with a bitter taste, and I have nothing positive to say about them. Despite their claims of being top-notch, I was gravely disappointed after paying a higher price, as the software failed to meet the expected quality standards.

Cons

Despite the promises made to me, the multicalendar offered by Guesty is quite basic and lacks features like bulk editing, which limits its functionality.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Frequently Asked Questions

Does Guesty offer an API?

Yes, Guesty offers an API.

Does Guesty have a mobile app?

Yes, Guesty offers a mobile app.

What types of pricing plans does Guesty offer?

Guesty pricing starts at $9/listing/month for the Lite plan. It also includes the following customizable plans: Pro, Enterprise, and Guesty Ultimate. Get a detailed Guesty cost breakdown tailored to your specific requirements.

Who are the typical users of Guesty?

Guesty is ideal for a range of organizations across various industries and sectors, including aparthotels, urban rentals, vacation rentals, and serviced apartments.

What other apps does Guesty integrate with?

Guesty supports integration with Zapier, QuickBooks, Stasher, TourDesk, and Truvi.

What language does Guesty support?

Guesty supports English, French, German, Italian, Spanish and Portuguese.

What level of support does Guesty offer?

Guesty provides support through live chat, email, phone, and a help center.