Guesty

Guesty

43 Review(s)

Overall Rating

Based on 43 users reviews

3.9

Rating Distribution

Positive

70%

Neutral

12%

Negative

19%

Starting Price
Custom

Guesty Specifications

Tenant Management

Lease Management

Rent Collection

Maintenance Requests

View All Specifications

What Is Guesty?

Overview

Guesty is a comprehensive property management platform tailored to meet the needs of hosts and property managers in the short-term rental industry. With a user-friendly interface and an array of powerful features, Guesty simplifies the management of vacation rentals and Airbnb listings. The platform offers efficient channel management, reservation handling, automation tools, and seamless communication solutions, empowering users to optimize their rental operations and provide exceptional guest experiences.

Guesty Pricing

Guesty cost may differ depending on your organization type and needs. Please click Get Pricing for a customized pricing plan.

Guesty Integrations

Guesty integrates with several third-party applications, including:

  • Rentals United
  • Stripe
  • PriceLabs
  • Beyond
  • Properly
  • Wheelhouse
  • Breezeway
Watch a free Demo to learn about its integrations.

Who Is Guesty For?

Guesty is used in the following industries:

  • Property management
  • Hospitality  
  • Real estate 
  • Vacation rentals
  • Travel  
  • Tourism
  • Marketing

Is Guesty Right For You?

Determining whether Guesty is the right choice of software depends on a business's specific needs and requirements. It can be a good choice for property managers looking for a comprehensive software solution that can help them streamline their vacation rental operations, improve guest experiences, and grow their business.  The software is particularly well-suited for short-term property managers who need to manage multiple listings across different channels and platforms.

Still not sure if Guesty is right for you? Get in touch with our experts by dialing (661) 384-7070, who will help you make the best decision

Guesty Features

Property managers can update real-time availability calendars, rates, and property details across all channels, ensuring up-to-date and accurate listings, improving visibility, and attracting more bookings.

See How It Works

Guesty's payment processing simplifies collection, improves cash flow, and offers guests a secure and favorable payment experience.

See How It Works

Guesty provides round-the-clock guest communication services with automated messaging, strengthening communication and response times.

See How It Works

Property managers can create custom reports and dashboards to track specific metrics critical to their business, identify trends, spot growth opportunities, and make data-driven decisions.

See How It Works

The Work Order Management feature tracks inventory, schedules, and dispatches maintenance personnel, and monitors real-time progress of tasks, ensuring smooth and efficient operations while promptly handling guest requests.

See How It Works

Pros And Cons of Guesty

Pros

  • User-Friendly

  • Automated Messages

  • Easy Navigation

  • Responsive Customer Support

Cons

  • Internal features are not scalable, according to some Guesty reviews

  • The app is slow at times

Guesty Reviews

Total 43 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

5%

3

Stars

7%

2

Stars

5%

1

Stars

19%

Share your experience

N

Nicholas

Hospitality, 1-10 employees

More than a year

1.0
May 2024

“Stay away from this

Pros

Although rare, when Guesty functioned smoothly without any issues, it was fantastic.

Cons

I am extremely dissatisfied with the level of customer support provided by Guesty. Their response times are significantly delayed, often taking days to address issues. To exacerbate matters, they employ automated bots that prematurely close tickets. Moreover, accessing my data has become nearly impossible, as it feels like it's being held hostage. The API performance is also disappointing, with frequent outages that lead to major synchronization issues. Urgent attention and improvement are required to rectify these critical aspects and enhance the overall user experience.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

M

Morgan

Hospitality, 1-10 employees

1.0
May 2024

“Don't Use Guesty

Pros

Setting up and integrating Guesty with my Airbnb listings was not hassle initially.

Cons

The conclusion of the free trial posed a problem as my Airbnb listings remained linked to Guesty, causing disruptions in my booking settings and calendar. Unfortunately, upon logging in, I encountered limited settings due to the trial ending, and despite contacting customer service, they were unable to unlink the accounts as promised. They assured me of a refund if I reactivated my account with a paid subscription, but now they have informed me that no refund will be provided.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

R

Renata

Facilities Services, 1-10 employees

Less than 6 months

1.0
May 2024

“The worst choice ever

Pros

My experience left me with a bitter taste, and I have nothing positive to say about them. Despite their claims of being top-notch, I was gravely disappointed after paying a higher price, as the software failed to meet the expected quality standards.

Cons

Despite the promises made to me, the multicalendar offered by Guesty is quite basic and lacks features like bulk editing, which limits its functionality.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

View All 43 Reviews