Guesty Reviews

“User-friendly and wonderful customer support

Pros

Guesty impresses me with its intuitive interface and comprehensive range of features and functionalities. The customer support team is exceptional, and it seamlessly integrates with numerous third-party tools.

Cons

Implementing better customization for rate strategies would greatly enhance their pricing options, similar to other pricing software that allows for both short-term rental (STR), monthly, or long-term pricing capabilities.

“The worst choice ever

Pros

My experience left me with a bitter taste, and I have nothing positive to say about them. Despite their claims of being top-notch, I was gravely disappointed after paying a higher price, as the software failed to meet the expected quality standards.

Cons

Despite the promises made to me, the multicalendar offered by Guesty is quite basic and lacks features like bulk editing, which limits its functionality.

“Don't Use Guesty

Pros

Setting up and integrating Guesty with my Airbnb listings was not hassle initially.

Cons

The conclusion of the free trial posed a problem as my Airbnb listings remained linked to Guesty, causing disruptions in my booking settings and calendar. Unfortunately, upon logging in, I encountered limited settings due to the trial ending, and despite contacting customer service, they were unable to unlink the accounts as promised. They assured me of a refund if I reactivated my account with a paid subscription, but now they have informed me that no refund will be provided.

“Stay away from this

Pros

Although rare, when Guesty functioned smoothly without any issues, it was fantastic.

Cons

I am extremely dissatisfied with the level of customer support provided by Guesty. Their response times are significantly delayed, often taking days to address issues. To exacerbate matters, they employ automated bots that prematurely close tickets. Moreover, accessing my data has become nearly impossible, as it feels like it's being held hostage. The API performance is also disappointing, with frequent outages that lead to major synchronization issues. Urgent attention and improvement are required to rectify these critical aspects and enhance the overall user experience.

“Worst service ever

Pros

They offer a wide array of applications that can easily be integrated with and used for managing properties, particularly for regular vacation rentals.

Cons

The integration process turned into a nightmare when Guesty acquired our previous company, Kigo, and discontinued its support, forcing us to transition. The integration with Vrbo was disastrous and could have potentially put us out of business. The lack of concern from their employees was disheartening, as it seemed they cared very little about their clients.

“Good product with added value

Pros

The implementation and utilization tasks of Guesty, both are quite simple, and their channel management capabilities are commendable.

Cons

The setup process is cumbersome, sometimes making it difficult to link listings.

“Great software

Pros

Guesty is an indispensable tool for operating my business!

Cons

Minor glitches can occur at times, but my account manager is always available and helpful!

“Guesty Review from Property Manage

Pros

Throughout our journey with Guesty, our customer success manager, Joshua, has been an invaluable source of assistance. Despite encountering a few challenges as Guesty clients, Joshua consistently responds promptly and finds effective solutions for us.

Cons

As Guesty introduced new features over the past couple of years, we experienced numerous bugs during the initial stages of their implementation.

“Working with Guesty is Fantastic!!!

Pros

Working with Guesty has been nothing short of fantastic! The customer service they provide is of the highest caliber. It's evident that they genuinely care about their clients' success and work diligently to ensure our businesses are well taken care of. The platform itself is user-friendly and offers an extensive range of features to meet all our needs. Guesty is receptive to feedback and strives to implement updates that truly benefit property managers like us.

Cons

The static features of the reporting are the only aspect that I find least appealing. Having a more dynamic reporting system that includes information about nightly rates would be ideal.

“Robust for medium to large companies

Pros

Guesty stands out with its robustness and a wide range of features that surpass those of its competitors. Inbox assignment, the ability to access listing information from the app, and the convenience of clicking into guest profiles are a few examples of its standout functionalities.

Cons

While there were several hurdles during our initial experience with Guesty, it has evolved into a reliable solution. However, it comes with a higher cost compared to other providers, depending on the required features. I'm not particularly fond of new features being rolled out at the expense of removing ones I previously enjoyed.

“Look no further, Guesty is the clear choice!

Pros

Guesty has gone above and beyond to cater to our unique requirements. Everyone we've interacted with, especially our onboarder, has been exceptional. Additionally, Guesty's Help Center is unparalleled, as it provides comprehensive support with articles addressing almost any issue we encounter.

Cons

Though not a true "con," as we exclusively offer 30-day minimum stays, it would be beneficial to have the ability to use Price Optimizer on a monthly basis rather than making nightly adjustments.

“No PM software is perfect

Pros

The best aspect of Guesty is unquestionably their customer service team. They respond swiftly and provide valuable assistance.

Cons

The automations feature for guest communication is not to my liking. It feels confusing and excessive, especially when managing over 70 properties with different needs and multiple platforms.

“Guesty is a Great Solution for Vacation Rental Management

Pros

The tech support at Guesty is awesome. I have monthly meetings with my dedicated Guesty success partner, which greatly enhances the software's benefits for me. Whenever I have questions, my partner promptly provides answers. They also forward my suggestions for future updates to the design team. Furthermore, Guesty consistently evolves based on their clients' needs. I specifically switched to Guesty for its trust accounting component, which conveniently consolidates all necessary information. They frequently introduce new features or enhance existing ones, enabling me to improve my efficiency and work smarter, not harder.

Cons

After using two other vacation rental platforms, I've come to realize that the setup time is a common challenge across all of them. Guesty, being a feature-rich platform, understandably requires a thorough setup process that cannot be accomplished overnight. However, they do provide comprehensive guidance through each feature during the setup, acknowledging that it's a detailed process.

“Started out great, last 6 months have been a nightmare!

Pros

Among the PMS systems we've explored, Guesty is the only one that allows us to create listings with a Grandparent, parent, child relationship, and accurately blocks the corresponding properties.

Cons

The softwares cost is too high and customer service is the worst, coupled with unrequested software changes that resulted in scheduling errors costing us thousands of dollars, have left me extremely dissatisfied.

“Great product horrible support

Pros

Guesty is an excellent product that simplifies the check-in and check-out processes for guests while preventing double bookings.

Cons

The customer service at Guesty is absolutely horrible. Their products failed to deliver, resulting in the inability to secure bookings for eight of my listings. I suffered significant financial losses, and their support was unhelpful. Despite promises of involving their developers, no action was taken. It's frustrating that contacting them is only possible through tickets, without a phone number for direct communication.

“Thank you Guesty

Pros

The support we receive from Guesty when we have questions or encounter issues is truly exceptional. Their response time is incredibly fast, and they consistently strive to provide the best assistance. Additionally, the platform's design and layout are appealing.

Cons

One issue I've noticed is that information sometimes relocates within the system. For instance, custom fields may be moved without warning. Furthermore, attempting to edit more than two custom fields simultaneously results in failure to save the changes.

“WORST APP AND CUSTOMER SERVICE I'VE EVER ENCOUNTERED

Pros

Syncing with Airbnb was not at all a complex task, but it took weeks with other vendors, resulting in a chaotic calendar and numerous double bookings.

Cons

Their customer service lacks a phone number for direct contact, and each issue requires a separate ticket. I never received responses from the same person, and none of my issues were successfully resolved.

“AVOID - DO NOT BUY FROM GUESTY IF YOU ARE LOOKING TO SCALE

Pros

I regretfully state that Guesty's support is extremely slow, and their systems fail to function properly. We faced several syncing issues leading to double bookings, dissatisfied guests, and embarrassing situations in front of our investors. We deeply regret choosing Guesty and will undoubtedly switch platforms.

Cons

The onboarding integration and migration process is incredibly poor, leading to double bookings and insufficient support from the team.

“Guesty is number #1

Pros

Throughout our entire Guesty journey, Austin and Peta have been outstanding account managers. The system is excellent, and our partnership with Guesty has lasted for six years and counting.

Cons

Pilot programs may take time to initiate, but once operational, they generally perform well.

“Best Channel Manager on the market.

Pros

I like the exceptional quality of the software and the professionalism displayed by their team.

Cons

While Guesty leans toward the more expensive side of the spectrum, it provides a comprehensive set of features commensurate with the price.

“Worst Customer service

Pros

One of the aspects I liked about Guesty is its ability to seamlessly connect with multiple channels.

Cons

The onboarding process felt rushed, with insufficient time spent covering all the functions.

“Brilliant Service

Pros

My satisfaction with Guesty stems from its efficient calendar use, automated check-in process, door lock feature, task systems, analytics and reporting, and owner statements.

Cons

Channel management can be challenging, particularly when determining which edits should be made in Guesty versus the channel itself. Additionally, user management can be improved.

“Be Careful Of Hidden Costs, Lack Of Support, And Billing Issues

Pros

The synchronization of channels and the calendar is a feature I particularly enjoy about Guesty.

Cons

Sharing the calendar with cleaners is not easy or simple unless they use the app. The unified inbox experiences glitches when interacting with VRBO. Furthermore, Guesty aggressively promotes their products without transparently disclosing the associated costs. They have also billed the wrong account for several consecutive months. Customersupport is often slow in addressing certain matters.

“Awesome Property Management System

Pros

Guesty is a remarkable property management system that is remarkably user-friendly and effortlessly handles our day-to-day operations. It provides a comprehensive suite of features that surpass initial expectations. Customer support team memeber working with us was exceptional who consistently provides delightful assistance. Conversations with her are always a pleasure, and she ensures our business maximizes the potential of Guesty.

Cons

Some features are currently unavailable in Canada, which presents a limitation.

“Guesty is the ONLY software you should use

Pros

Guesty is incredibly user-friendly, boasting a visually appealing interface, numerous quality of life features not found in most channel managers, and minimal limitations. My own account manager, schedules biweekly meetings with the support team to discuss new features and address any queries I have.

Cons

I can't think of a single negative aspect to mention. Whenever I encounter an issue, Guesty consistently provides answers or workarounds to resolve it.

“Excellent Stuff

Pros

Guesty excels as an all-in-one property management solution, covering everything I need.

Cons

The financial information for cancelled reservations is quite limited.

“Happy Customer for 2+ Years

Pros

The dedicated customer success team truly makes a difference in my experience with Guesty.

Cons

Occasionally, there are minor software glitches that pop up.

“Stayovr review

Pros

Accessibility, ease of use, a wide range of options, and seamless integration are some of the highlights of Guesty.

Cons

The process of transferring guests from one property to another could have been smoother, including payment collection.

“Amazing Support

Pros

Apart from its efficient tools, Guesty provides a reliable support system that I can rely on.

Cons

I'm a big fan of Guesty, so there's no reason for me not to like it.

“False Advertisement simply.

Pros

Despite the impressive advertising, the reality of Guesty fell short of my expectations.

Cons

To put it simply, the advertising is misleading. As a Vacation Rental Manager for the past 15 years, I've used various channel software options. We decided to switch to Guesty in October, choosing between Hostaway and Guesty. We don't use a payment processor, so we went with Guesty. However, after a few months, we realized that none of the software's promised features are true in our case. Guesty does not have a unified inbox, and it does not effectively manage bookings. Setting up reminders for balance payments based on our booking schedule has to be done manually. Moreover, Guesty lacks the necessary safety measures. During a chat with a guest, we unexpectedly had another guest's chat appear, compromising guest information. Guesty also falls short as a channel manager as special price variations do not populate to all channels, only to our website. Additionally, Guesty requires a payment processor to function properly, despite our prior clarification. The software does not calculate booking payments accurately, and integrations take longer than the promised 5 weeks.

“Use Guesty if you are ready to take your property rental business to the next level.

Pros

I've been using Guesty since April 2023, and I'm extremely satisfied with the level of service they provide. If you're ready to take your rental business to the next level, I highly recommend migrating to Guesty.

Cons

At the moment, there's nothing I would change about Guesty. However, it would be more satisfying if the price were lower.

“Use Guesty as a last resort

Pros

The onboarding process of Guesty was impressive. While it requires a $1000 investment, you'll have a dedicated person guiding you through almost everything.

Cons

They force you to use their credit card processing or Stripe, and charge an additional 1%. The basic website is terrible, and the advanced website costs an extra percentage point. When integrating new channels, they charge additional fees (Google costs another 1%). The customer service is also terrible, as they only respond to emails when immediate attention is required, resulting in a minimum wait of 10-24 hours. They usually solve the issue before even responding.

“Guesty has everything we need and more...

Pros

Guesty offers one of the most comprehensive platforms for managing an entire short-term rental business, focusing on professionalism and extensive channel distribution.

Cons

The price is far from being the most affordable option available in the market.

“Guesty is the gold standard for vacation rental property managers

Pros

Guesty has all the features a professional property manager needs, thanks to their dedicated account representative (shout out to customer support team member) and their exceptional around-the-clock support team. We've tried numerous other solutions, but they all had missing or weak areas. Guesty covers everything we require and more. Their Analytics addon is fantastic, providing clarity on various metrics like finances and reviews. The onboarding process from our previous provider was smooth, allowing us to seamlessly export and transfer our existing reservations. The mobile app is also excellent, as our reservations team can handle guest messages from anywhere. We haven't encountered any calendar syncing issues across multiple platforms and can easily integrate with other software like Wheelhouse for pricing and Breezeway for cleaning.

Cons

The Guesty team is aware of the issues and has promised updates. Currently, we have less control over reservation financials compared to other platforms. We were aware of this when we started using Guesty, but unsuspecting users should be aware that there are upsells at every turn. Guesty is a venture-backed company that needs to show returns, so there will always be additional charges, even for features that other platforms include in their core package.

“Fantastic CRM

Pros

The standout aspect of Guesty is the reliable support from customer support team members, our CRM. They are always on the ball and ready to assist us in any way possible.

Cons

The development team is slow in resolving issues. They need more staff to address problems that create unnecessary work, reducing the resolution time to less than 3 months.

“Absolutely love Guesty!

Pros

Despite its complex user interface with multiple features, Guesty remains remarkably intuitive and user-friendly.

Cons

It requires a significant investment, but it's worth it if you're serious about growth.

“Communications Point Of View

Pros

One of the features I love about Guesty is the ability to access integrated communication channels within the same platform. It allows us to customize responses and utilize tools to optimize efficiency for our team and guests.

Cons

The fact that it doesn't update automatically causes some inconvenience. Sometimes it doesn't display the correct property, and having to refresh the page for each chat creates delays in our daily operations.

“Guesty Review

Pros

Customer support team is a exceptional in every manner! They possesses extensive knowledge and consistently goes above and beyond for our team.

Cons

Everything is going well. Customer support team members always assists us whenever we encounter any issues.

“Great PMS for Vacation Rentals

Pros

Guesty's system is remarkable and perfectly suited for business models focusing on short-term rentals or vacation rentals.

Cons

The interface could use some improvement to enhance its user-friendliness. It should be easier to adjust rates for multiple listings within the same category, instead of manually adjusting each listing.

“Great software

Pros

The software is fantastic and operates seamlessly. Also the customer support staff is incredibly helpful and always available.

Cons

The tech support is a bit slow in resolving queries.

“Hands down best software for STR management

Pros

Guesty continuously introduces new features, and our dedicated representative is amazing! Kudos to them!

Cons

Occasionally, it's slow to load, but the team is highly responsive to feedback.

“Best onboarding experience, ever!

Pros

It's incredibly user-friendly, and the "Help" section on the website is excellent. Our employees quickly and easily adapt to the system.

Cons

The onboarding process was initially strict, which I thought was unnecessary. However, I later realized I was grateful for it because it made the transition smooth and ensured we did things correctly.

“Terrible support - be aware

Pros

With its user-friendly interface and appealing design, Guesty simplifies property management through features like automated messages and various other useful tools.

Cons

We experienced unexpected issues one day when our account was mysteriously deactivated. Everything was normal, and our bill was paid, but the syncing stopped, making it impossible to work with the system. Just a day before, they charged us the commission for upcoming reservations, and then seemed to disconnect us without any valid reason (despite being long-term customers who did nothing wrong). It's impossible to reach the customer service team, as nobody can help, and they close my online tickets without resolving the situation.