IBM TRIRIGA Reviews

“complicated data transfer process”

Pros

User interface of this tool is very well designed and the search functions works effectively for me

Cons

Moving data into this tool gets complicated especially when migrating from complex ERP systems like JDE or SAP.

“creates informative reports”

Pros

One thing I've noticed it does really well is generating informative reports.

Cons

At the same time its performance become slow due to the large volume of data it processes.

“Centralized facility management tool”

Pros

It works as a complete IWMS for our organization so everything from inventory and maintenance to leasing and construction can be handled in one platform. IBM has also introduced TRIRIGA in UX which brings a much nicer interface along with some really useful features. Its APIs make integration flexible too since users can connect it with systems like SAP and PeopleSoft, pull data into mobile apps and even build all TRIRIGA modules into a mobile application.

Cons

Some parts of the software still have traditional UI which is a downside in my opinion. Another issue is when several workflows are triggered at the same time, it can slow things down although this only happens occasionally.

“good customization but slow system”

Pros

Report customization is definitely a plus, each work task includes complete information and the service request logging on the client side is simple and understandable.

Cons

System takes too long to load, feels complicated to use and filtering or sorting by date is difficult possibly because of how my interface was set up. It also feels a bit too restricted by IT.

“Impressive variety of features”

Pros

This software offers us a fantastic range of features and the UI/UX is especially impressive.

Cons

Their client support team doesn't seem to be very well trained in my opinion

“custom forms and flexible layouts”

Pros

Building customizable forms and process flows for business users is one of the things I really appreciate about this platform. Developers can put things together quickly and the navigation is easy. Another plus point is it's layouot which can be tailored based on each user's security settings or template which makes the experience feel more relevant to different roles.

Cons

Overall look of this software looks outdataed. An updated UI would make a big difference. I understand that a redesign can be expensive especially for a platform that sits in the enterprise resource planning and integrated workplace management space, where visual polish is not always treated as a priority. Even so a lot of software across the market is moving toward cleaner, more modern design standards and I think this tool should head in that direction too.

“helpful but slow tool”

Pros

For my accounting work the accounting module that's built into the system is accurate and feature-rich which is helpful for my work

Cons

The processing speed of this tool can be severely slow especially for large transactions, wefind it powerful yet frustratingly delayed.

“efficient space management tools”

Pros

A standout capability in this software for our team is its space measurement and auditing function which helps uncover ways to improve facility utilization and manage occupancy more effectively. It also includes features for space use agreements and chargebacks which helps create better accountability across departments for how space is being used. On top of that, it comes with useful capabilities like move planning and management, budget and cost tracking, scheduling and more.

Cons

I don't really have any complaints since it keeps improving day by day.

“amazing builder tool”

Pros

What makes this tool particularly valuable for our team is how quickly it lets us put together on-the-fly solutions for custom requirements using the out-of-the-box builder tools. We don't have to write complicated code for everything since the application can automatically generate Java code based on the tasks we choose in the workflows.

Cons

There are still certain glitches and known errors that come up and when they do, we usually have to wait for hotfixes or platform upgrades to fix them. It's not constant but at times the wait for a platform-level issue to be resolved can be quite long.

“trusted data but cluttered design”

Pros

It keeps up with the latest technologies and implementations and the data it provides is reliable and trustworthy for us.

Cons

The tool's interface could be clearer and more readable. Since it covers multiple functions, it can feel complicated to use at times.

“worst software!”

Pros

Hands down, this is the worst lease administration system I've ever had to use. It's full of glitches right from the start. So theres nothing to mention as a pro

Cons

I have seen some potential in the system but that's about it. It has way too many glitches to really be considered a good software. IBM doesn't properly support it so we end up relying on workarounds. Overall, it's the worst system I've used.

“Valuable features and templates”

Pros

It has clearly improved its features like accountability, follow-up and attention to detail across the board and throughout our support processes which has really optimized our office work. It has helped our Facilities Management team grow from handling day-to-day work requests to coordinating planned space moves more effectively. Every session I attend is a fantastic opportunity to learn where it is headed and being able to support so many internal departments with cross-functional information helps close the gaps created by departmental silos while also strengthening support for both internal and external users. It is especially useful because it comes with unique design templates that have already proven to add value and deliver quick returns.

Cons

Integrating it with other enterprise systems can be difficult. The SDKs also need to be more accessible and offer developers more flexibility.

“excellent tool”

Pros

I appreciate how IBM has done an outstanding job tailoring the product to meet FASB requirements

Cons

In my opinion reporting features could be a bit more efficient

“outdated user-interface”

Pros

One of the better parts of this software for me is how flexible it is and how well it ties everything together.

Cons

Interface is outdated, performance can be slow at times and the configuration process is pretty tedious.

“powerful tool with key limitations”

Pros

It brings together features for all the key strategic and operational areas of real estate in one platform which is really valuable for our team.

Cons

Implementation is challenging, there are some other defects too, basic AR feature is missing and there are no prebuilt different dashboards available.

“centralized corporate platform”

Pros

This tool brings a lot together for my work in one platform and helps address a wide range of corporate and organizational challenges.

Cons

It is quite complex so getting comfortable with it can be difficult and takes time to learn.

“Flexible configuration tools”

Pros

Configuration tools in this software are really helpful for me and setting eveything up was also quite easy.

Cons

Getting to what I need can take too many clicks and there's also some noticeable latency at times.

“efficient tool to use”

Pros

It is good to see IBM combining more solutions under Watson and also adding IoT capabilities to this tool.

Cons

I still see a gap between TRIRIGA and Maximo and I am not clear on how the two products are meant to work together or complement each other.

“All lease data in one place”

Pros

Having both location data and lease data in one system is really useful for my business operations especially because I can keep all of my leases stored there.

Cons

The interface is difficult to install and not very user-friendly and the software also feels too heavy.

“Powerful visualization for clients”

Pros

This one has been a really valuable tool for our clients and it's the one we enjoy working with as consultants. We've especially appreciated being able to build our Perceptive application data visualization tool with it.

Cons

It isn't a very simple tool from a user standpoint which ends up making things harder for end users when they actually have to use it.