IBM TRIRIGA Reviews

“Efficient lease accounting features”

Pros

It handles our work's lease accounting well for both US GAAP and IFRS which is a big plus.

Cons

This still lacking some reports and a few specialized features.

“Feature rich but difficult setup”

Pros

This software handles far more than I expected especially when it comes to the amount of data it can store. It also offers advanced features and gives you plenty of room to customize things based on your needs.

Cons

It can be difficult to use and often requires extensive customization before it works properly for specific business requirements.

“flexible workspace customization”

Pros

In my experience, the platform does a really good job of supporting best-practice workspace management, while still giving enough flexibility to tailor it to specific business needs and use cases.

Cons

One area that could use improvement is the traditional core interface which feels due for a more modern refresh.

“Powerful tools across teams”

Pros

This platform offers us outstand features, keeps everything connected across the organization, cuts out paper processes and can be accessed from virtually anywhere.

Cons

It's not the most user-friendly system and at times there are too many layers to click through before getting to what you need.

“fast development turnaround”

Pros

In my experience, getting from an idea to a working implementation takes very little time which makes development quick and efficient.

Cons

That faster development process can sometimes come with trade-offs especially when more flexibility is needed in certain situations.

“enterprise-wide coverage, dated design”

Pros

For our organization, one thing that really matters is being able to work across the entire enterprise from a single application. Breaking down silos is incredibly important today and this software does that well.

Cons

The interface feels outdated in terms of look and feel. Lease accounting also comes across a bit like the wild west since users seem to have to customize a lot of it themselves.

“evolving platform with broad capabilities”

Pros

It's a good product that in my opinion which keeps improving over time, with a wide scope and strong AI and perceptive application features.

Cons

Finding the "specific out-of-the-box" feature can be frustrating because it's not always clear how it's supposed to work. At times, it's hard to tell whether I'm running into a bug or just a feature that still needs more development. There's also a real need for SMEs who understand both the product and technology side as well as the business use cases.

“customizable maintenance workflow”

Pros

We've recently begun using Tririga to automate our maintenance work order process and it has been simple to use and flexible enough to customize around our needs. We're aiming to go live in June 2019 and we're excited to get there.

Cons

The rollout has taken a bit longer than we originally expected and the approval process in Tririga still has several issues tied to licensing. That part really needs to be resolved so approvals can move through the system properly.

“Easy to access”

Pros

Being able to access it from anywhere is a big plus for and that flexibility really helps. I just need the data to come through in a more timely way so it can be processed without delays.

Cons

Biggest issue is how long queries take to process which makes it harder to get results back on time.

“terrible performance”

Pros

Only the look and design of the system is appealing to me.

Cons

Performance across the system is poor overall, custom reports take far too long to run, CPI calculations can't be handled and entering leases with midmonth escalation dates is overly complicated.

“valuable enterprise visibility”

Pros

Pulling together Real Estate, Operations, Work Management and CAD data in one place has been extremely beneficial for enterprise decision-making and helping us right-size the organization.

Cons

The biggest downside is compatibility with Bentley Microstation. We've been told by IBM that it is not part of their strategic roadmap so that integration still needs improvement.

“difficult compliance replacement”

Pros

We needed a compliant solution because our old lease and space system was no longer supported and this software at least fills that requirement.

Cons

Using it has been frustrating because the platform feels complicated and the overall user experience is poor. On top of that, the FASB reporting and JE entries are not functioning properly and Reservation Manager doesn't integrate with Outlook.

“user-friendly ux upgrade”

Pros

The updated UX is very user-friendly and users especially appreciate that it feels like a lighter version of Tririga.

Cons

It can be slow when using Internet Explorer.

“broad facilities tools, dated feel”

Pros

A wide range of features for the facilities side of the business are covered using this software which makes it truly useful for us across different operational needs

Cons

The interface feels outdated and it has been slow to add newer features needed to support modern facilities operations.

“workflow-sensitive with an old interface”

Pros

One of the biggest benefits has been turning some tasks that used to be manual into automated processes. It has also helped cut down on paper use which is a nice improvement.

Cons

It's frustrating having to customize features that really should already be built into the system, like IBR. Even though we're on SaaS, it still falls on users to notify IBM when production servers go down which doesn't feel right. The platform is also very sensitive to workflow setup so it takes a lot to keep it running properly. On top of that, we've had to support it internally and bring in consultants which makes it expensive to maintain. The many tabs and outdated interface don't help either.

“configurable and promising”

Pros

I appreciate the configurability as a big plus and I'm really looking forward to the next-gen look and feel.

Cons

There's still a long list of goals that hasn't been completed yet. The direction looks good but I'd love to see it all available now.

“promising features and potential”

Pros

As I spend more time using this tool and I'm still learning what the platform can do but my experience has been positive so far. It seems to offer a lot of capability and I'm becoming more comfortable with it as I go. There's definitely a lot to learn though.

Cons

I'm not familiar enough with this tool to point anything specific that I dislike about it.

“Outstanding facility management coverage”

Pros

It offers strong facility management capabilities and covers nearly all of the business functions we need.

Cons

I can't think of anything I dislike so far.

“flexible across many verticals”

Pros

This tool framework makes it possible for me to configure solutions for a variety of tasks which gives the platform a lot of versatility.

Cons

When platform-related issues come up, they usually take quite a while to get resolved.

“tracking and reporting boost”

Pros

Accountability, tracking and reporting in this software have made a huge difference in how we handle facility management and maintenance. It's helped a lot with everything from daily work requests to planned space moves and our Facilities Management team has been able to grow quickly in a short amount of time because of it.

Cons

There isn't much negative to say at this stage. We're only about 10 months into the implementation and the only small issues we've seen have mostly come from users adapting to processing requests across multiple properties.