IBM TRIRIGA Reviews

“easy to customize”

Pros

One of the best parts for our team is how customizable it is so it can be adapted to fit a company's specific needs without requiring a lot of coding. It's especially useful for large organizations that want to centralize their data and make better decisions from it. The newer updates, including the Esri ArcGIS integration, have also made facility mapping and visualization noticeably better.

Cons

Interface is a bit outdated and can be complicated in places. It can also slow down when working with very large datasets. A proper training is also important if you want to get the most out of it because its not really simple to learn this software

“optimized campus operations”

Pros

It has been a really capable solution for improving our campus operations, optimizing resources and creating a better experience for students.

Cons

Setting it up can feel challenging but the long-term benefits of running more efficient operations and making better use of resources definitely outweigh that drawback.

“Well-organized accounting tool”

Pros

The software keeps abstraction and accounting tasks well structured and organized which helps our team work more efficiently.

Cons

Although the features are efficient but the interface could be more modern and easier to navigate for a smooth user experience.

“Everything managed in one place”

Pros

Having everything in one integrated platform is really valuable for our work and this software provided exactly that . It covers multiple modules that help businesses handle their processes, including real estate, construction projects, space management, operations and asset management. Another big advantage is that it works as a self-sufficient application so there's no need for any separate suite, external app or coding language for customization. At the same time, it can still integrate with external applications when needed. On top of that, it's user-friendly and simple to set up and implement.

Cons

A downside is that there can be some performance issues when it's hosted on an external cloud instead of IBM Cloud.

“Centralized real estate data”

Pros

This tool helps me keep different real information together in one place which is really useful for me.

Cons

It would be better if the application ran faster, felt more simple to use and didn't open so many tabs while working.

“simplified lease management”

Pros

Handling our property portfolio became much more efficient with it especially from both the tenant and accounting sides. We had more than 2,900 leased properties across the world with a wide variety of agreement types and the system was able to manage all of them in one place. The platform was simple to use which helped us move away from a huge number of spreadsheets and consolidate everything into a single tool. Having all global property portfolio reporting stored centrally made processing and reporting much faster and far less difficult. Training staff was also fairly simple and we were able to introduce new roles that managed the full workflow, from entering lease data through to the final accounting calculations.

Cons

Reporting gave us a few challenges initially but with help from IBM and our consultants those issues were resolved. Beyond that, we saw far more benefits than drawbacks.

“helpful tool”

Pros

The space management feature has been really useful for my work.

Cons

I just wish it could send notifications whenever something new is happening.

“highly customizable product”

Pros

One thing that has worked really well for us is how customizable it is based on our requirements. It also supports a lot of useful integrations, whether that's handling change requests, tracking tasks assigned to employees or managing real estate business operations.

Cons

It could be a bit more user-friendly and the UI still has room for improvement.

“too many disruptive pop-ups”

Pros

Handles our large volumes of information quite well and supports full workflow tracking across both customer requests and internal task management.

Cons

Browsing the platform is disrupted by frequent pop-up windows when switching sections which reduces smoothness of use.

“polished and modern layout”

Pros

After using this tool for the past 6 years I can say it's an amazing platform for managing our real estate database needs. The layout feels modern and works well for users who prefer a clean and concise homepage. It also keeps up nicely with current financial application requirements through its updated versions.

Cons

One thing I'd still like to see is more visual flexibility in the layout and customization options. Adding more aesthetic touches, such as font and font style changes, would help refresh the look from time to time.

“not affordable at all”

Pros

In my assessment, it's a strong IWMS product suite with a broad, full-featured solution that covers a lot of needs.

Cons

It's an highly expensive option and the number of consultancy days required is also quite high.

“Works well for us”

Pros

It does a good job of covering our real estate requirements and the modular setup is definitely a plus. However I would really appreciate if the maintenance side was as efficient as most of the other features in this tool.

Cons

The pricing can be a hurdle and there are either very few implementation partners available or none nearby which makes rollout and support more difficult.

“too complex for basics”

Pros

This tool offers us plenty of configuration options and also includes lot of modules which is really a plus point in my opinion

Cons

Using it feels overly complicated and not very user-friendly and at times even basic features are missing.

“easy interface management”

Pros

Managing the interface is easy and the software offers a pretty decent level of flexibility which I really appreciate

Cons

The version I worked with was restricted to outdated operating systems and web servers. We could only use the system through Windows OS and Internet Explorer.

“Flexible workflows for every team”

Pros

What I really appreciate about Tririga is how it lets you build different workflows for specific sub-groups or departments. Teams handling separate tasks like HVAC, carpentry, plumbing and similar work can set up workflows that fit what they do, while also tracking costs back to the correct group.

Cons

A stronger analytics side would make it even better especially around predictive maintenance tied to likely failure points. I'd also like to see more visual design elements added since that could really improve office space optimization, particularly in hoteling setups.

“powerful scope and integrations”

Pros

This tool covers a broad range of our business needs and does a solid job of supporting different requirements. It also connects well with various other tools which makes it even more useful.

Cons

The classic applications do feel a bit dated especially when it comes to the layout and overall design.

“Good experience overall”

Pros

It is a really well built product for handling all lease-related work as well as capital project activities. It also offers us a very good overall user experience.

Cons

It can be a bit slow and certain sections of a page take longer to load. The UI also doesn't always feel as polished or visually appealing as it could be.

“awkward interface is frustrating”

Pros

I've found it helpful for tracking space-related attributes such as energy usage.

Cons

The interface is somewhat difficult to work with. I also haven't used the system in a while so my impression may be a little outdated.

“clean layout”

Pros

Assigning resources to tasks in bulk is very convenient for our team using this software and the site has a clean layout that's simple to explore.

Cons

When processing our requests or loading maps it can be somewhat slow at times.

“Comfortable to use”

Pros

The interface is very user-friendly for my daily use and it's simple to browse. Since it runs in the browser the performance is amazing as well.

Cons

There's nothing specific I'd point out as a downside. Overall, it's been very comfortable to work with.

“complicated data transfer process”

Pros

User interface of this tool is very well designed and the search functions works effectively for me

Cons

Moving data into this tool gets complicated especially when migrating from complex ERP systems like JDE or SAP.

“creates informative reports”

Pros

One thing I've noticed it does really well is generating informative reports.

Cons

At the same time its performance become slow due to the large volume of data it processes.

“Centralized facility management tool”

Pros

It works as a complete IWMS for our organization so everything from inventory and maintenance to leasing and construction can be handled in one platform. IBM has also introduced TRIRIGA in UX which brings a much nicer interface along with some really useful features. Its APIs make integration flexible too since users can connect it with systems like SAP and PeopleSoft, pull data into mobile apps and even build all TRIRIGA modules into a mobile application.

Cons

Some parts of the software still have traditional UI which is a downside in my opinion. Another issue is when several workflows are triggered at the same time, it can slow things down although this only happens occasionally.

“good customization but slow system”

Pros

Report customization is definitely a plus, each work task includes complete information and the service request logging on the client side is simple and understandable.

Cons

System takes too long to load, feels complicated to use and filtering or sorting by date is difficult possibly because of how my interface was set up. It also feels a bit too restricted by IT.

“Impressive variety of features”

Pros

This software offers us a fantastic range of features and the UI/UX is especially impressive.

Cons

Their client support team doesn't seem to be very well trained in my opinion

“custom forms and flexible layouts”

Pros

Building customizable forms and process flows for business users is one of the things I really appreciate about this platform. Developers can put things together quickly and the navigation is easy. Another plus point is it's layouot which can be tailored based on each user's security settings or template which makes the experience feel more relevant to different roles.

Cons

Overall look of this software looks outdataed. An updated UI would make a big difference. I understand that a redesign can be expensive especially for a platform that sits in the enterprise resource planning and integrated workplace management space, where visual polish is not always treated as a priority. Even so a lot of software across the market is moving toward cleaner, more modern design standards and I think this tool should head in that direction too.

“helpful but slow tool”

Pros

For my accounting work the accounting module that's built into the system is accurate and feature-rich which is helpful for my work

Cons

The processing speed of this tool can be severely slow especially for large transactions, wefind it powerful yet frustratingly delayed.

“efficient space management tools”

Pros

A standout capability in this software for our team is its space measurement and auditing function which helps uncover ways to improve facility utilization and manage occupancy more effectively. It also includes features for space use agreements and chargebacks which helps create better accountability across departments for how space is being used. On top of that, it comes with useful capabilities like move planning and management, budget and cost tracking, scheduling and more.

Cons

I don't really have any complaints since it keeps improving day by day.

“amazing builder tool”

Pros

What makes this tool particularly valuable for our team is how quickly it lets us put together on-the-fly solutions for custom requirements using the out-of-the-box builder tools. We don't have to write complicated code for everything since the application can automatically generate Java code based on the tasks we choose in the workflows.

Cons

There are still certain glitches and known errors that come up and when they do, we usually have to wait for hotfixes or platform upgrades to fix them. It's not constant but at times the wait for a platform-level issue to be resolved can be quite long.

“trusted data but cluttered design”

Pros

It keeps up with the latest technologies and implementations and the data it provides is reliable and trustworthy for us.

Cons

The tool's interface could be clearer and more readable. Since it covers multiple functions, it can feel complicated to use at times.

“worst software!”

Pros

Hands down, this is the worst lease administration system I've ever had to use. It's full of glitches right from the start. So theres nothing to mention as a pro

Cons

I have seen some potential in the system but that's about it. It has way too many glitches to really be considered a good software. IBM doesn't properly support it so we end up relying on workarounds. Overall, it's the worst system I've used.

“Valuable features and templates”

Pros

It has clearly improved its features like accountability, follow-up and attention to detail across the board and throughout our support processes which has really optimized our office work. It has helped our Facilities Management team grow from handling day-to-day work requests to coordinating planned space moves more effectively. Every session I attend is a fantastic opportunity to learn where it is headed and being able to support so many internal departments with cross-functional information helps close the gaps created by departmental silos while also strengthening support for both internal and external users. It is especially useful because it comes with unique design templates that have already proven to add value and deliver quick returns.

Cons

Integrating it with other enterprise systems can be difficult. The SDKs also need to be more accessible and offer developers more flexibility.

“excellent tool”

Pros

I appreciate how IBM has done an outstanding job tailoring the product to meet FASB requirements

Cons

In my opinion reporting features could be a bit more efficient

“outdated user-interface”

Pros

One of the better parts of this software for me is how flexible it is and how well it ties everything together.

Cons

Interface is outdated, performance can be slow at times and the configuration process is pretty tedious.

“powerful tool with key limitations”

Pros

It brings together features for all the key strategic and operational areas of real estate in one platform which is really valuable for our team.

Cons

Implementation is challenging, there are some other defects too, basic AR feature is missing and there are no prebuilt different dashboards available.

“centralized corporate platform”

Pros

This tool brings a lot together for my work in one platform and helps address a wide range of corporate and organizational challenges.

Cons

It is quite complex so getting comfortable with it can be difficult and takes time to learn.

“Flexible configuration tools”

Pros

Configuration tools in this software are really helpful for me and setting eveything up was also quite easy.

Cons

Getting to what I need can take too many clicks and there's also some noticeable latency at times.

“efficient tool to use”

Pros

It is good to see IBM combining more solutions under Watson and also adding IoT capabilities to this tool.

Cons

I still see a gap between TRIRIGA and Maximo and I am not clear on how the two products are meant to work together or complement each other.

“All lease data in one place”

Pros

Having both location data and lease data in one system is really useful for my business operations especially because I can keep all of my leases stored there.

Cons

The interface is difficult to install and not very user-friendly and the software also feels too heavy.

“Powerful visualization for clients”

Pros

This one has been a really valuable tool for our clients and it's the one we enjoy working with as consultants. We've especially appreciated being able to build our Perceptive application data visualization tool with it.

Cons

It isn't a very simple tool from a user standpoint which ends up making things harder for end users when they actually have to use it.

“Efficient lease accounting features”

Pros

It handles our work's lease accounting well for both US GAAP and IFRS which is a big plus.

Cons

This still lacking some reports and a few specialized features.

“Feature rich but difficult setup”

Pros

This software handles far more than I expected especially when it comes to the amount of data it can store. It also offers advanced features and gives you plenty of room to customize things based on your needs.

Cons

It can be difficult to use and often requires extensive customization before it works properly for specific business requirements.

“flexible workspace customization”

Pros

In my experience, the platform does a really good job of supporting best-practice workspace management, while still giving enough flexibility to tailor it to specific business needs and use cases.

Cons

One area that could use improvement is the traditional core interface which feels due for a more modern refresh.

“Powerful tools across teams”

Pros

This platform offers us outstand features, keeps everything connected across the organization, cuts out paper processes and can be accessed from virtually anywhere.

Cons

It's not the most user-friendly system and at times there are too many layers to click through before getting to what you need.

“fast development turnaround”

Pros

In my experience, getting from an idea to a working implementation takes very little time which makes development quick and efficient.

Cons

That faster development process can sometimes come with trade-offs especially when more flexibility is needed in certain situations.

“enterprise-wide coverage, dated design”

Pros

For our organization, one thing that really matters is being able to work across the entire enterprise from a single application. Breaking down silos is incredibly important today and this software does that well.

Cons

The interface feels outdated in terms of look and feel. Lease accounting also comes across a bit like the wild west since users seem to have to customize a lot of it themselves.

“evolving platform with broad capabilities”

Pros

It's a good product that in my opinion which keeps improving over time, with a wide scope and strong AI and perceptive application features.

Cons

Finding the "specific out-of-the-box" feature can be frustrating because it's not always clear how it's supposed to work. At times, it's hard to tell whether I'm running into a bug or just a feature that still needs more development. There's also a real need for SMEs who understand both the product and technology side as well as the business use cases.

“customizable maintenance workflow”

Pros

We've recently begun using Tririga to automate our maintenance work order process and it has been simple to use and flexible enough to customize around our needs. We're aiming to go live in June 2019 and we're excited to get there.

Cons

The rollout has taken a bit longer than we originally expected and the approval process in Tririga still has several issues tied to licensing. That part really needs to be resolved so approvals can move through the system properly.

“Easy to access”

Pros

Being able to access it from anywhere is a big plus for and that flexibility really helps. I just need the data to come through in a more timely way so it can be processed without delays.

Cons

Biggest issue is how long queries take to process which makes it harder to get results back on time.

“terrible performance”

Pros

Only the look and design of the system is appealing to me.

Cons

Performance across the system is poor overall, custom reports take far too long to run, CPI calculations can't be handled and entering leases with midmonth escalation dates is overly complicated.