Little Hotelier Reviews

Pros

Most of the information is easy to locate, although the restricted date ranges aren't always that useful.

Cons

The financial reporting still needs improvement especially when trying to track things like paid deposits.

Pros

Its simplicity is what I value most. The system is very user-friendly especially for someone just getting started in the hospitality world.

Cons

There was nothing specific that bothered me about�the software�itself but it just didn't fit my property's budget since it's an international product.

Pros

Support responded quickly and fixed my issue right away.

Cons

I am happy with everything and haven't run into any problems.

Pros

Once everything is set up, using Little Hotelier becomes pretty easy. The iOS app works well and does its job reliably.

Cons

One frustrating thing is that if you step away from�the platform�for a few minutes and then return, you cannot open a reservation right away. The page has to be reloaded first. It doesn't seem to be related to the browser, cookies or history settings. On Android,�the app�also doesn't refresh automatically and that's not caused by the phone or its settings either.

Pros

Whenever I had questions, the follow-up was timely and very patient and they resolved everything for me in a clear and concise way.

Cons

The only downside is that I didn't get a response on Sunday and support times are limited to regular office hours.

Pros

Little Hotelier is very user friendly and whenever support is needed, the team responds quickly. They're also quite open to suggestions and feedback which is really appreciated.

Cons

I feel like the functionality for handling larger group bookings isn't particularly strong. I also would have liked more customizable reporting especially the option to choose exactly what information appears on a report.

Pros

Having control over my own bookings has been a big plus. Little Hotelier was also fairly easy to get set up and running.

Cons

Support has been a bit mixed overall as some interactions were just average, while others were excellent. One team member in particular was extremely capable, responded quickly to my question and resolved the issue without any trouble.

Pros

Running our guesthouse has become much easier with Little Hotelier. It really helps simplify everything from the channel manager and reservations to guest check-ins, check-outs and handling payments.

Cons

One area that still is limiting is how it handles transit guests which are quite common for us. At the moment,�the system�won't let us enter two separate bookings for the same room on the same day, even when the first guest has already checked out. Having an hourly or transit-stay booking option would make a big difference. We also run into occasional syncing delays between�the platform's�channel manager and the online travel agent extranets.

Pros

The booking calendar is very clear and direct bookings come through right away as soon as they're made. Managing the website is easy, both when setting it up and keeping it updated and it does a good job turning website visitors into bookings. The human support team on chat has also been genuinely helpful.

Cons

A few screens and data fields across�the apps�still don't function properly or sync the way they should, so I have had to work out the actual way to update things like room rates.�The bot�hasn't been useful either. It offered multiple possible fixes for an MFA change issue and I went through all of them such as clearing cache, changing passwords, switching to another secure network and more only to still hit an error screen. Once I reached a real person, the MFA was changed within minutes. There are still operational issues in�the app which makes it less useful than it should be. If it worked more reliably and I had more confidence in it, I'd choose it over the desktop version. The setup for the Extra Items section also seems built around larger-value items, so it doesn't handle smaller products like gift cards, postcards and similar items very well especially when they aren't priced in whole dollars. Removing the option to not charge GST in that section was also unhelpful.

Pros

Having a linked app is the part I appreciate most and the price is fairly affordable as well.

Cons

I genuinely expected it to be more useful. A lot of�the system�is inflexible. There is no way to clearly mark whether a reservation is provisional or confirmed and There is also no color distinction between a direct booking, an agent booking or an OTA booking. On top of that there are no payment reminders.

Pros

The staff member who handled my issue sorted it out quickly and got everything resolved for me without delay.

Cons

What bothered me was that they deactivated my account without even calling to ask why the payment hadn't been made. The way they treat customers also is very cold and impersonal.

Pros

Once everything is configured, the service is very easy to use. The support team is also consistently available and ready to help with any questions, no matter how minor or complex they are.

Cons

Getting everything set up can be a bit fiddly and it may require repeating several steps before your business is fully activated on�the channel manager.

Pros

This platform does an excellent job of connecting all my channels and keeping bookings organized, with very little chance of rooms being double booked. Plus the service and support behind it have also been really amazing on the few occasions I have needed help.

Cons

Sometimes there are just too many pages to work through across�the different apps.

Pros

Whenever I reached out through customer service chat, Prince replied quickly and knew exactly how to sort things out.

Cons

Honestly I was happy with everything and found the team extremely helpful throughout.

Pros

Using it is very easy and the customer support team responds right away and actually solves issues.

Cons

The lack of a direct connection between the platform�and Direct Booking when it comes to handling cancellations is something that needs improvement.

Pros

Running a small business with Little Hotelier has been affordable and the system is simple to use on my side.

Cons

On the guest side, though, the booking process tends to be confusing and they don't really enjoy using it.

Pros

Little Hotelier has been pretty user friendly overall and the system is simple to work with. The support team is usually very helpful as well and does a good job assisting us whenever any issues come up.

Cons

There are still a few things we wish�the platform�could handle that it currently doesn't. It would be really useful to have a better option for group bookings and improved email functionality for group bookings would also be ideal.

Pros

It is very user friendly and the interface is clean and pleasant to work with.

Cons

I'd really like the option to add quantities to my extra items, along with the ability to apply different tax rates to them. I also run into some difficulties when I need to change my rates.

Pros

The support person was incredibly supportive and helped me with every question I had.

Cons

There really wasn't anything to dislike about the assistance. As they were very helpful and clearly knew what they were doing.

Pros

Today support team was incredibly helpful and walked me through everything in a way that actually made sense. Because of that, I was able to fix the mistakes I had made and get things corrected.

Cons

At this point, I honestly have nothing to complain about. I just hope I still feel the same way once I have had more time using it and become a more experienced user.