Little Hotelier Reviews

“Quick support”

Pros

Functions are simple to use and starting off with the software is too. The onboarding process was trouble free and to the point and the helpdesk responds quickly whenever support is needed.

Cons

Rate setup is a bit limited in terms of functions especially because there's no option to derive all room rates from a single base rate.

“support is always there”

Pros

Whenever I need help, the customer service team responds very quickly and is always genuinely helpful. The platform itself is easy and simple to use which makes day-to-day tasks much easier.

Cons

Downloading and exporting reports can be slow at times. A few reports also don't provide all the information needed and the filtering options could definitely be improved.

“Guest tools add extra value”

Pros

One thing that really adds value here is the extra functionality you don't usually get with other PMS platforms especially the Guest Engagement tools. On top of that the customer support team has been excellent whenever I have needed help, with quick and reliable responses.

Cons

There are still a handful of small but important functions missing that I was able to use in my previous system. For example, I cannot set calendar viewing preferences the way I used to and There is no option to define a minimum age for children.

“Helpful support made me confident”

Pros

After recently buying a hotel that already runs on Little Hotelier, I called to get some information and came away feeling much more confident. The support agent was incredibly helpful and genuinely pleasant to speak with. She answered every question clearly and with confidence, which made the whole conversation very reassuring. By the end of the call, I had a much better understanding of the system and really appreciated both her support and what this tool offers.

Cons

Nothing has come to mind yet. If anything does come up, I'll mention it but at this point it seems good to use.

“support that saved my year”

Pros

Yesterday was incredibly stressful, but today I spoke with a support agent who honestly turned everything around for me. He completely saved my day, my week, my month and even my year. That support was by far the part I appreciated most.

Cons

I really do not have any actual complaints. As the support team's instructions were easy to follow that made a big difference. I had been with another company for years where I could just call them directly, and they would even take over my computer to fix the issues I caused because I didn't fully understand things. So it took me a while to get used to texting back and forth with the platform's support reps. But today for the first time, I worked with a support agent who was fantastic. It honestly felt like I was speaking with him on the phone rather than just exchanging text messages.

“quick support and local OTA fit”

Pros

One of the best parts has been how quickly support responds. When something comes up, it usually gets resolved within minutes instead of dragging on for days. It also works well with my local OTA platforms which has been really important for my business.

Cons

The mobile app still is more limited compared to the web version. I have had to pull out my laptop more often than I'd like just to handle simple tasks that would be much better to do from a phone.

“provide clear guidance”

Pros

During the call, support was really helpful and explained clearly how to add a new listing from Airbnb. Also the instructions were clear and easy to follow.

Cons

Nothing to complain about at all. Everything went well and I am happy with the service.

“friendly support and useful features”

Pros

I have spoken with some really pleasant people and the support has been quick and courteous. Good customer service really sits at the core of any service provider and that has definitely come through here.

Cons

Things have been going well overall. There have been a few small glitches now and then but nothing major.�The system�does take a bit of time to learn, though compared with other options, it seems to offer more practical use cases.

“simple and efficient tool”

Pros

Using this platform has been easy and efficient which is something I really appreciate. On top of that whenever I need help, the support operators respond very quickly.

Cons

At times changing certain settings can be a bit tricky because there are so many apps involved but I think it mostly comes down to becoming more familiar with�the platform.

“front desk is user friendly”

Pros

Getting around the front desk side of the program was very easy. As someone completely new to the system, I was able to navigate it without much trouble.

Cons

The back-end side is a bit harder to follow especially when it comes to understanding the steps needed to add rooms and rates.

“clear calendar and simple bookings”

Pros

It is pretty simple to use. The calendar is clear to read and setting up reservations or adding blocks is simple and quick.

Cons

One frustrating part is that There is no phone number to call for support. It also doesn't run well on my computer or tablet and after doing just a few tasks I end up having to reload�the whole platform. The only suggestion I was given was to use incognito/private browsing which did help but it's really not convenient.

“packed with helpful tools”

Pros

Most of the information is easy to locate, although the restricted date ranges aren't always that useful.

Cons

The financial reporting still needs improvement especially when trying to track things like paid deposits.

“friendly and beginner-ready”

Pros

Its simplicity is what I value most. The system is very user-friendly especially for someone just getting started in the hospitality world.

Cons

There was nothing specific that bothered me about�the software�itself but it just didn't fit my property's budget since it's an international product.

“quick support and no complaints”

Pros

Support responded quickly and fixed my issue right away.

Cons

I am happy with everything and haven't run into any problems.

“reliable ios app overall”

Pros

Once everything is set up, using Little Hotelier becomes pretty easy. The iOS app works well and does its job reliably.

Cons

One frustrating thing is that if you step away from�the platform�for a few minutes and then return, you cannot open a reservation right away. The page has to be reloaded first. It doesn't seem to be related to the browser, cookies or history settings. On Android,�the app�also doesn't refresh automatically and that's not caused by the phone or its settings either.

“patient support that delivers”

Pros

Whenever I had questions, the follow-up was timely and very patient and they resolved everything for me in a clear and concise way.

Cons

The only downside is that I didn't get a response on Sunday and support times are limited to regular office hours.

“responsive support team”

Pros

Little Hotelier is very user friendly and whenever support is needed, the team responds quickly. They're also quite open to suggestions and feedback which is really appreciated.

Cons

I feel like the functionality for handling larger group bookings isn't particularly strong. I also would have liked more customizable reporting especially the option to choose exactly what information appears on a report.

“Quite quick to setup”

Pros

Having control over my own bookings has been a big plus. Little Hotelier was also fairly easy to get set up and running.

Cons

Support has been a bit mixed overall as some interactions were just average, while others were excellent. One team member in particular was extremely capable, responded quickly to my question and resolved the issue without any trouble.

“all in one boost for our guesthouse”

Pros

Running our guesthouse has become much easier with Little Hotelier. It really helps simplify everything from the channel manager and reservations to guest check-ins, check-outs and handling payments.

Cons

One area that still is limiting is how it handles transit guests which are quite common for us. At the moment,�the system�won't let us enter two separate bookings for the same room on the same day, even when the first guest has already checked out. Having an hourly or transit-stay booking option would make a big difference. We also run into occasional syncing delays between�the platform's�channel manager and the online travel agent extranets.

“booking calendar clarity shines”

Pros

The booking calendar is very clear and direct bookings come through right away as soon as they're made. Managing the website is easy, both when setting it up and keeping it updated and it does a good job turning website visitors into bookings. The human support team on chat has also been genuinely helpful.

Cons

A few screens and data fields across�the apps�still don't function properly or sync the way they should, so I have had to work out the actual way to update things like room rates.�The bot�hasn't been useful either. It offered multiple possible fixes for an MFA change issue and I went through all of them such as clearing cache, changing passwords, switching to another secure network and more only to still hit an error screen. Once I reached a real person, the MFA was changed within minutes. There are still operational issues in�the app which makes it less useful than it should be. If it worked more reliably and I had more confidence in it, I'd choose it over the desktop version. The setup for the Extra Items section also seems built around larger-value items, so it doesn't handle smaller products like gift cards, postcards and similar items very well especially when they aren't priced in whole dollars. Removing the option to not charge GST in that section was also unhelpful.