Little Hotelier Reviews

“Everything managed in one place

Pros

Running a small property is much more manageable with everything gathered in one place, including reservations, availability, pricing and channel management.

Cons

The weakest part of the platform has been slow customer support, along with technical glitches, some limited or complex features, integration problems and a lack of proactive alerts.

“All in one boost for small properties

Pros

Running a small property feels much more manageable with this software because it brings everything together in one place (reservations, availability, pricing and channel management).

Cons

The downside for me has been the slow customer support, occasional technical glitches some limited or clunky features, integration difficulties and the lack of proactive alerts.

“Support guide fixed everything

Pros

The support person was incredibly helpful. I had to ask him to call me back after our conversation was interrupted and he picked things up without any problem. He guided me through my direct booking and mapping issue and made sure everything was sorted out.

Cons

Everything went well and I didn't have any concerns about the service I received. I do prefer speaking over the phone though, since that is easier for me than using the chat option.

“Online support restored system

Pros

Online support was really helpful. The support person updated the system and got Lerici Charme working again. Thank you again for the assistance.

Cons

I really don't have any complaints. My English isn't very good, so I sometimes need a bit of patience and I am thankful for that. Nothing else to add.

“Easy setup with great support

Pros

Getting started was easy thanks to the fantastic support team, who guided me through the entire setup. Once everything was in place, the platform was very simple to use and overall it has helped me save a lot of money compared with other competing systems.

Cons

Honestly I really have no complaints. It seems like an excellent product and I'd gladly recommend it to anyone running a small operation.

“Comes with excellent features

Pros

The pricing is very affordable, the features are excellent and the support team has been really helpful. I have been subscribed for three years now and I am still very satisfied with the service.

Cons

At the moment I cannot point to any major downside yet since I'd rather wait until I have something definite to mention. For now, the only issue is that the menus and settings feel a bit complicated.

“Best channel manager tool

Pros

Mapping everything was easy, the system is simple to navigate and updating rates and rate plans takes very little effort. Out of all the channel managers I have worked with, this has been the best one.

Cons

Support can be hit or miss at times, since some team members haven't been very helpful. That said, my most recent support experience was instant and excellent and I really appreciated it. I just hope that level of service stays consistent.

“Wonderful support and clear reports

Pros

The customer support has been excellent as they always answer my questions quickly and with kindness. The features and reports are wonderful and give me a much clearer view of how the business is doing. I truly enjoy working with your team.

Cons

At times there are small issues or a few steps I do not fully understand but they are always there to help and I really appreciate that.

“allows manage property from phone app

Pros

Using Little Hotelier has been easy and whenever I need help, support is there. Having the app on my phone is also really convenient because it lets me manage things while I am away from the property.

Cons

One thing I'd really like to see added is a housekeeping module in�the platform. As the owner, I clean rooms myself but also have extra help sometimes, so it would be useful to track each room, when it was cleaned, what still needs attention and any maintenance issues that come up.

“User friendly with responsive help

Pros

Little Hotelier is simple and the system is user-friendly overall. Learning the basics didn't take long and switching between the calendar and channel manager is quite simple too. Another big plus is the customer service which has been consistently helpful and responsive whenever support is needed.

Cons

That said, a few parts of�the platform�can still be a bit confusing. It also doesn't support multiple currencies which is limiting. Another frustration is that extra items added to an invoice cannot be recorded in chronological order and that is like something that should be a simple fix.

“Simple onboarding tool

Pros

The whole onboarding process felt simple and easy, with a very practical, no-nonsense approach. The functions are clear and simple to use and the helpdesk has been quick to respond whenever we needed support.

Cons

One limitation is the rate setup and related functionality. It currently doesn't offer the option to derive all room rates from a single base rate which would make managing pricing much more efficient.

“Good support for booking issues

Pros

After getting interrupted during the first call I asked them to call me back and their rep was incredibly helpful. He walked me through both my direct booking problem and the mapping issue until everything was sorted out.

Cons

Everything went well and I really didn't have any concerns about the service I received. If anything I just prefer speaking over the phone instead of using the chat option.

“helpful online support team

Pros

Whenever I needed help the online support team was there and their team updated the system and got Lerici Charme working properly. Thanks again for the support.

Cons

I really don't have any complaints. The only small difficulty is that my English isn't very good so I sometimes need a bit of patience and I'm thankful for that as well. Nothing else to add.

“Great savings

Pros

Getting started was easy thanks to the great support team who guided me through the entire setup. Once everything was running the platform was very simple to use and overall it has been saving me a lot of money compared with other competitors.

Cons

At this point I really have no complaints. It seems like a very solid product and I'd definitely recommend it to anyone running a small operation.

“affordable with standout features

Pros

The pricing is really affordable, the features are impressive and the support team has been very helpful. I've been subscribed for three years now and honestly haven't been disappointed.

Cons

I can't say there's anything major to complain about. If I come across any real downsides later I'd mention them but for now it's mostly just that the menus and settings can feel a bit complicated.

“Amazing channel manager

Pros

Straight away the system felt simple to map out, work with and update whenever I needed to edit rates or rate plans. Out of all the channel managers I've worked with this has easily been the best one to manage.

Cons

Support can be a bit inconsistent at times since not every interaction has been that helpful. However my most recent experience was excellent because the team helped me almost immediately and I really appreciated that. I just hope that level of support stays consistent.

“Useful reports

Pros

Customer support has been outstanding. They always answer my questions kindly and very quickly. The features and reports are great and give me much better visibility into how the business is doing. I truly enjoy working with your team.

Cons

At times there are small glitches or too many steps that I don't fully understand but they're always there to help and I really appreciate that.

“Accessible through mobile

Pros

Using this software has been easy and whenever I need support help is available. Having the app on my phone is also really useful because I can manage things while I'm away and keep the business running on the go.

Cons

Something I'd really like to see added is a housekeeping module in it. As the owner I clean rooms myself but also have extra help from time to time so it would be useful to track each room, see when it was cleaned, know what still needs attention and keep up with any maintenance issues.

“user friendly

Pros

Getting started with it was easy and the customer service has been excellent. The basics are quick to learn and it's simple to switch between the calendar and the channel manager. Their support team has also been consistently helpful.

Cons

A few parts of the system can still feel confusing at times. It also lacks support for multiple currencies and there's no way to list extra items sold on the invoice in chronological order which feels like something that should be simple to fix.

“simple setup

Pros

Very simple to work with and the customer service team responds very quickly whenever needed. I'd definitely recommend it to another client in the future.

Cons

I haven't run into any issues so far.

“Quick support

Pros

Functions are simple to use and starting off with the software is too. The onboarding process was trouble free and to the point and the helpdesk responds quickly whenever support is needed.

Cons

Rate setup is a bit limited in terms of functions especially because there's no option to derive all room rates from a single base rate.

“support is always there

Pros

Whenever I need help, the customer service team responds very quickly and is always genuinely helpful. The platform itself is easy and simple to use which makes day-to-day tasks much easier.

Cons

Downloading and exporting reports can be slow at times. A few reports also don't provide all the information needed and the filtering options could definitely be improved.

“Guest tools add extra value

Pros

One thing that really adds value here is the extra functionality you don't usually get with other PMS platforms especially the Guest Engagement tools. On top of that the customer support team has been excellent whenever I have needed help, with quick and reliable responses.

Cons

There are still a handful of small but important functions missing that I was able to use in my previous system. For example, I cannot set calendar viewing preferences the way I used to and There is no option to define a minimum age for children.

“Helpful support made me confident

Pros

After recently buying a hotel that already runs on Little Hotelier, I called to get some information and came away feeling much more confident. The support agent was incredibly helpful and genuinely pleasant to speak with. She answered every question clearly and with confidence, which made the whole conversation very reassuring. By the end of the call, I had a much better understanding of the system and really appreciated both her support and what this tool offers.

Cons

Nothing has come to mind yet. If anything does come up, I'll mention it but at this point it seems good to use.

“support that saved my year

Pros

Yesterday was incredibly stressful, but today I spoke with a support agent who honestly turned everything around for me. He completely saved my day, my week, my month and even my year. That support was by far the part I appreciated most.

Cons

I really do not have any actual complaints. As the support team's instructions were easy to follow that made a big difference. I had been with another company for years where I could just call them directly, and they would even take over my computer to fix the issues I caused because I didn't fully understand things. So it took me a while to get used to texting back and forth with the platform's support reps. But today for the first time, I worked with a support agent who was fantastic. It honestly felt like I was speaking with him on the phone rather than just exchanging text messages.

“quick support and local OTA fit

Pros

One of the best parts has been how quickly support responds. When something comes up, it usually gets resolved within minutes instead of dragging on for days. It also works well with my local OTA platforms which has been really important for my business.

Cons

The mobile app still is more limited compared to the web version. I have had to pull out my laptop more often than I'd like just to handle simple tasks that would be much better to do from a phone.

“provide clear guidance

Pros

During the call, support was really helpful and explained clearly how to add a new listing from Airbnb. Also the instructions were clear and easy to follow.

Cons

Nothing to complain about at all. Everything went well and I am happy with the service.

“friendly support and useful features

Pros

I have spoken with some really pleasant people and the support has been quick and courteous. Good customer service really sits at the core of any service provider and that has definitely come through here.

Cons

Things have been going well overall. There have been a few small glitches now and then but nothing major.�The system�does take a bit of time to learn, though compared with other options, it seems to offer more practical use cases.

“simple and efficient tool

Pros

Using this platform has been easy and efficient which is something I really appreciate. On top of that whenever I need help, the support operators respond very quickly.

Cons

At times changing certain settings can be a bit tricky because there are so many apps involved but I think it mostly comes down to becoming more familiar with�the platform.

“front desk is user friendly

Pros

Getting around the front desk side of the program was very easy. As someone completely new to the system, I was able to navigate it without much trouble.

Cons

The back-end side is a bit harder to follow especially when it comes to understanding the steps needed to add rooms and rates.

“clear calendar and simple bookings

Pros

It is pretty simple to use. The calendar is clear to read and setting up reservations or adding blocks is simple and quick.

Cons

One frustrating part is that There is no phone number to call for support. It also doesn't run well on my computer or tablet and after doing just a few tasks I end up having to reload�the whole platform. The only suggestion I was given was to use incognito/private browsing which did help but it's really not convenient.

“packed with helpful tools

Pros

Most of the information is easy to locate, although the restricted date ranges aren't always that useful.

Cons

The financial reporting still needs improvement especially when trying to track things like paid deposits.

“friendly and beginner-ready

Pros

Its simplicity is what I value most. The system is very user-friendly especially for someone just getting started in the hospitality world.

Cons

There was nothing specific that bothered me about�the software�itself but it just didn't fit my property's budget since it's an international product.

“quick support and no complaints

Pros

Support responded quickly and fixed my issue right away.

Cons

I am happy with everything and haven't run into any problems.

“reliable ios app overall

Pros

Once everything is set up, using Little Hotelier becomes pretty easy. The iOS app works well and does its job reliably.

Cons

One frustrating thing is that if you step away from�the platform�for a few minutes and then return, you cannot open a reservation right away. The page has to be reloaded first. It doesn't seem to be related to the browser, cookies or history settings. On Android,�the app�also doesn't refresh automatically and that's not caused by the phone or its settings either.

“patient support that delivers

Pros

Whenever I had questions, the follow-up was timely and very patient and they resolved everything for me in a clear and concise way.

Cons

The only downside is that I didn't get a response on Sunday and support times are limited to regular office hours.

“responsive support team

Pros

Little Hotelier is very user friendly and whenever support is needed, the team responds quickly. They're also quite open to suggestions and feedback which is really appreciated.

Cons

I feel like the functionality for handling larger group bookings isn't particularly strong. I also would have liked more customizable reporting especially the option to choose exactly what information appears on a report.

“Quite quick to setup

Pros

Having control over my own bookings has been a big plus. Little Hotelier was also fairly easy to get set up and running.

Cons

Support has been a bit mixed overall as some interactions were just average, while others were excellent. One team member in particular was extremely capable, responded quickly to my question and resolved the issue without any trouble.

“all in one boost for our guesthouse

Pros

Running our guesthouse has become much easier with Little Hotelier. It really helps simplify everything from the channel manager and reservations to guest check-ins, check-outs and handling payments.

Cons

One area that still is limiting is how it handles transit guests which are quite common for us. At the moment,�the system�won't let us enter two separate bookings for the same room on the same day, even when the first guest has already checked out. Having an hourly or transit-stay booking option would make a big difference. We also run into occasional syncing delays between�the platform's�channel manager and the online travel agent extranets.

“booking calendar clarity shines

Pros

The booking calendar is very clear and direct bookings come through right away as soon as they're made. Managing the website is easy, both when setting it up and keeping it updated and it does a good job turning website visitors into bookings. The human support team on chat has also been genuinely helpful.

Cons

A few screens and data fields across�the apps�still don't function properly or sync the way they should, so I have had to work out the actual way to update things like room rates.�The bot�hasn't been useful either. It offered multiple possible fixes for an MFA change issue and I went through all of them such as clearing cache, changing passwords, switching to another secure network and more only to still hit an error screen. Once I reached a real person, the MFA was changed within minutes. There are still operational issues in�the app which makes it less useful than it should be. If it worked more reliably and I had more confidence in it, I'd choose it over the desktop version. The setup for the Extra Items section also seems built around larger-value items, so it doesn't handle smaller products like gift cards, postcards and similar items very well especially when they aren't priced in whole dollars. Removing the option to not charge GST in that section was also unhelpful.

“easy app access but limited

Pros

Having a linked app is the part I appreciate most and the price is fairly affordable as well.

Cons

I genuinely expected it to be more useful. A lot of�the system�is inflexible. There is no way to clearly mark whether a reservation is provisional or confirmed and There is also no color distinction between a direct booking, an agent booking or an OTA booking. On top of that there are no payment reminders.

“quick support and helpful service

Pros

The staff member who handled my issue sorted it out quickly and got everything resolved for me without delay.

Cons

What bothered me was that they deactivated my account without even calling to ask why the payment hadn't been made. The way they treat customers also is very cold and impersonal.

“offer reliable service overall

Pros

Once everything is configured, the service is very easy to use. The support team is also consistently available and ready to help with any questions, no matter how minor or complex they are.

Cons

Getting everything set up can be a bit fiddly and it may require repeating several steps before your business is fully activated on�the channel manager.

“good for channel syncing

Pros

This platform does an excellent job of connecting all my channels and keeping bookings organized, with very little chance of rooms being double booked. Plus the service and support behind it have also been really amazing on the few occasions I have needed help.

Cons

Sometimes there are just too many pages to work through across�the different apps.

“Quick support whenever needed

Pros

Whenever I reached out through customer service chat, Prince replied quickly and knew exactly how to sort things out.

Cons

Honestly I was happy with everything and found the team extremely helpful throughout.

“Support responds fast

Pros

Using it is very easy and the customer support team responds right away and actually solves issues.

Cons

The lack of a direct connection between the platform�and Direct Booking when it comes to handling cancellations is something that needs improvement.

“Affordable small business tool

Pros

Running a small business with Little Hotelier has been affordable and the system is simple to use on my side.

Cons

On the guest side, though, the booking process tends to be confusing and they don't really enjoy using it.

“User friendly with helpful support

Pros

Little Hotelier has been pretty user friendly overall and the system is simple to work with. The support team is usually very helpful as well and does a good job assisting us whenever any issues come up.

Cons

There are still a few things we wish�the platform�could handle that it currently doesn't. It would be really useful to have a better option for group bookings and improved email functionality for group bookings would also be ideal.

“good customer sevice

Pros

I've really appreciated how responsive the customer service team is. They're very helpful and usually get back to you quickly. The platform itself is also easy and simple to use which makes everyday tasks much easier.

Cons

Reporting side could be better. Downloads and exports can take a while and some reports don't provide all the information you need. The filtering options also have room for improvement.

“guest engagement

Pros

One thing I've really appreciated are the extra functions this system offers compared with other PMS platforms especially the Guest Engagement features. On top of that the customer support team has been excellent whenever I've needed help with quick and helpful responses.

Cons

There are still a few small but important functions missing that I used to have in my previous system. For example I can't set calendar viewing preferences the way I want and there's no option to define a minimum age for children.