Little Hotelier Reviews

Pros

Running a small property is much more manageable with everything gathered in one place, including reservations, availability, pricing and channel management.

Cons

The weakest part of the platform has been slow customer support, along with technical glitches, some limited or complex features, integration problems and a lack of proactive alerts.

Pros

The support person was incredibly helpful. I had to ask him to call me back after our conversation was interrupted and he picked things up without any problem. He guided me through my direct booking and mapping issue and made sure everything was sorted out.

Cons

Everything went well and I didn't have any concerns about the service I received. I do prefer speaking over the phone though, since that is easier for me than using the chat option.

Pros

Online support was really helpful. The support person updated the system and got Lerici Charme working again. Thank you again for the assistance.

Cons

I really don't have any complaints. My English isn't very good, so I sometimes need a bit of patience and I am thankful for that. Nothing else to add.

Pros

Getting started was easy thanks to the fantastic support team, who guided me through the entire setup. Once everything was in place, the platform was very simple to use and overall it has helped me save a lot of money compared with other competing systems.

Cons

Honestly I really have no complaints. It seems like an excellent product and I'd gladly recommend it to anyone running a small operation.

Pros

The pricing is very affordable, the features are excellent and the support team has been really helpful. I have been subscribed for three years now and I am still very satisfied with the service.

Cons

At the moment I cannot point to any major downside yet since I'd rather wait until I have something definite to mention. For now, the only issue is that the menus and settings feel a bit complicated.

Pros

Mapping everything was easy, the system is simple to navigate and updating rates and rate plans takes very little effort. Out of all the channel managers I have worked with, this has been the best one.

Cons

Support can be hit or miss at times, since some team members haven't been very helpful. That said, my most recent support experience was instant and excellent and I really appreciated it. I just hope that level of service stays consistent.

Pros

The customer support has been excellent as they always answer my questions quickly and with kindness. The features and reports are wonderful and give me a much clearer view of how the business is doing. I truly enjoy working with your team.

Cons

At times there are small issues or a few steps I do not fully understand but they are always there to help and I really appreciate that.

Pros

Using Little Hotelier has been easy and whenever I need help, support is there. Having the app on my phone is also really convenient because it lets me manage things while I am away from the property.

Cons

One thing I'd really like to see added is a housekeeping module in�the platform. As the owner, I clean rooms myself but also have extra help sometimes, so it would be useful to track each room, when it was cleaned, what still needs attention and any maintenance issues that come up.

Pros

Little Hotelier is simple and the system is user-friendly overall. Learning the basics didn't take long and switching between the calendar and channel manager is quite simple too. Another big plus is the customer service which has been consistently helpful and responsive whenever support is needed.

Cons

That said, a few parts of�the platform�can still be a bit confusing. It also doesn't support multiple currencies which is limiting. Another frustration is that extra items added to an invoice cannot be recorded in chronological order and that is like something that should be a simple fix.

Pros

The whole onboarding process felt simple and easy, with a very practical, no-nonsense approach. The functions are clear and simple to use and the helpdesk has been quick to respond whenever we needed support.

Cons

One limitation is the rate setup and related functionality. It currently doesn't offer the option to derive all room rates from a single base rate which would make managing pricing much more efficient.

Pros

Whenever I need help, the customer service team responds very quickly and is always genuinely helpful. The platform itself is easy and simple to use which makes day-to-day tasks much easier.

Cons

Downloading and exporting reports can be slow at times. A few reports also don't provide all the information needed and the filtering options could definitely be improved.

Pros

One thing that really adds value here is the extra functionality you don't usually get with other PMS platforms especially the Guest Engagement tools. On top of that the customer support team has been excellent whenever I have needed help, with quick and reliable responses.

Cons

There are still a handful of small but important functions missing that I was able to use in my previous system. For example, I cannot set calendar viewing preferences the way I used to and There is no option to define a minimum age for children.

Pros

After recently buying a hotel that already runs on Little Hotelier, I called to get some information and came away feeling much more confident. The support agent was incredibly helpful and genuinely pleasant to speak with. She answered every question clearly and with confidence, which made the whole conversation very reassuring. By the end of the call, I had a much better understanding of the system and really appreciated both her support and what this tool offers.

Cons

Nothing has come to mind yet. If anything does come up, I'll mention it but at this point it seems good to use.

Pros

Yesterday was incredibly stressful, but today I spoke with a support agent who honestly turned everything around for me. He completely saved my day, my week, my month and even my year. That support was by far the part I appreciated most.

Cons

I really do not have any actual complaints. As the support team's instructions were easy to follow that made a big difference. I had been with another company for years where I could just call them directly, and they would even take over my computer to fix the issues I caused because I didn't fully understand things. So it took me a while to get used to texting back and forth with the platform's support reps. But today for the first time, I worked with a support agent who was fantastic. It honestly felt like I was speaking with him on the phone rather than just exchanging text messages.

Pros

One of the best parts has been how quickly support responds. When something comes up, it usually gets resolved within minutes instead of dragging on for days. It also works well with my local OTA platforms which has been really important for my business.

Cons

The mobile app still is more limited compared to the web version. I have had to pull out my laptop more often than I'd like just to handle simple tasks that would be much better to do from a phone.

Pros

During the call, support was really helpful and explained clearly how to add a new listing from Airbnb. Also the instructions were clear and easy to follow.

Cons

Nothing to complain about at all. Everything went well and I am happy with the service.

Pros

I have spoken with some really pleasant people and the support has been quick and courteous. Good customer service really sits at the core of any service provider and that has definitely come through here.

Cons

Things have been going well overall. There have been a few small glitches now and then but nothing major.�The system�does take a bit of time to learn, though compared with other options, it seems to offer more practical use cases.

Pros

Using this platform has been easy and efficient which is something I really appreciate. On top of that whenever I need help, the support operators respond very quickly.

Cons

At times changing certain settings can be a bit tricky because there are so many apps involved but I think it mostly comes down to becoming more familiar with�the platform.

Pros

Getting around the front desk side of the program was very easy. As someone completely new to the system, I was able to navigate it without much trouble.

Cons

The back-end side is a bit harder to follow especially when it comes to understanding the steps needed to add rooms and rates.

Pros

It is pretty simple to use. The calendar is clear to read and setting up reservations or adding blocks is simple and quick.

Cons

One frustrating part is that There is no phone number to call for support. It also doesn't run well on my computer or tablet and after doing just a few tasks I end up having to reload�the whole platform. The only suggestion I was given was to use incognito/private browsing which did help but it's really not convenient.