Little Hotelier Reviews

“Everything managed in one place”

Pros

Running a small property is much more manageable with everything gathered in one place, including reservations, availability, pricing and channel management.

Cons

The weakest part of the platform has been slow customer support, along with technical glitches, some limited or complex features, integration problems and a lack of proactive alerts.

“All in one boost for small properties”

Pros

Running a small property feels much more manageable with this software because it brings everything together in one place (reservations, availability, pricing and channel management).

Cons

The downside for me has been the slow customer support, occasional technical glitches some limited or clunky features, integration difficulties and the lack of proactive alerts.

“Support guide fixed everything”

Pros

The support person was incredibly helpful. I had to ask him to call me back after our conversation was interrupted and he picked things up without any problem. He guided me through my direct booking and mapping issue and made sure everything was sorted out.

Cons

Everything went well and I didn't have any concerns about the service I received. I do prefer speaking over the phone though, since that is easier for me than using the chat option.

“Online support restored system”

Pros

Online support was really helpful. The support person updated the system and got Lerici Charme working again. Thank you again for the assistance.

Cons

I really don't have any complaints. My English isn't very good, so I sometimes need a bit of patience and I am thankful for that. Nothing else to add.

“Easy setup with great support”

Pros

Getting started was easy thanks to the fantastic support team, who guided me through the entire setup. Once everything was in place, the platform was very simple to use and overall it has helped me save a lot of money compared with other competing systems.

Cons

Honestly I really have no complaints. It seems like an excellent product and I'd gladly recommend it to anyone running a small operation.

“Comes with excellent features”

Pros

The pricing is very affordable, the features are excellent and the support team has been really helpful. I have been subscribed for three years now and I am still very satisfied with the service.

Cons

At the moment I cannot point to any major downside yet since I'd rather wait until I have something definite to mention. For now, the only issue is that the menus and settings feel a bit complicated.

“Best channel manager tool”

Pros

Mapping everything was easy, the system is simple to navigate and updating rates and rate plans takes very little effort. Out of all the channel managers I have worked with, this has been the best one.

Cons

Support can be hit or miss at times, since some team members haven't been very helpful. That said, my most recent support experience was instant and excellent and I really appreciated it. I just hope that level of service stays consistent.

“Wonderful support and clear reports”

Pros

The customer support has been excellent as they always answer my questions quickly and with kindness. The features and reports are wonderful and give me a much clearer view of how the business is doing. I truly enjoy working with your team.

Cons

At times there are small issues or a few steps I do not fully understand but they are always there to help and I really appreciate that.

“allows manage property from phone app”

Pros

Using Little Hotelier has been easy and whenever I need help, support is there. Having the app on my phone is also really convenient because it lets me manage things while I am away from the property.

Cons

One thing I'd really like to see added is a housekeeping module in�the platform. As the owner, I clean rooms myself but also have extra help sometimes, so it would be useful to track each room, when it was cleaned, what still needs attention and any maintenance issues that come up.

“User friendly with responsive help”

Pros

Little Hotelier is simple and the system is user-friendly overall. Learning the basics didn't take long and switching between the calendar and channel manager is quite simple too. Another big plus is the customer service which has been consistently helpful and responsive whenever support is needed.

Cons

That said, a few parts of�the platform�can still be a bit confusing. It also doesn't support multiple currencies which is limiting. Another frustration is that extra items added to an invoice cannot be recorded in chronological order and that is like something that should be a simple fix.

“Simple onboarding tool”

Pros

The whole onboarding process felt simple and easy, with a very practical, no-nonsense approach. The functions are clear and simple to use and the helpdesk has been quick to respond whenever we needed support.

Cons

One limitation is the rate setup and related functionality. It currently doesn't offer the option to derive all room rates from a single base rate which would make managing pricing much more efficient.

“Good support for booking issues”

Pros

After getting interrupted during the first call I asked them to call me back and their rep was incredibly helpful. He walked me through both my direct booking problem and the mapping issue until everything was sorted out.

Cons

Everything went well and I really didn't have any concerns about the service I received. If anything I just prefer speaking over the phone instead of using the chat option.

“helpful online support team”

Pros

Whenever I needed help the online support team was there and their team updated the system and got Lerici Charme working properly. Thanks again for the support.

Cons

I really don't have any complaints. The only small difficulty is that my English isn't very good so I sometimes need a bit of patience and I'm thankful for that as well. Nothing else to add.

“Great savings”

Pros

Getting started was easy thanks to the great support team who guided me through the entire setup. Once everything was running the platform was very simple to use and overall it has been saving me a lot of money compared with other competitors.

Cons

At this point I really have no complaints. It seems like a very solid product and I'd definitely recommend it to anyone running a small operation.

“affordable with standout features”

Pros

The pricing is really affordable, the features are impressive and the support team has been very helpful. I've been subscribed for three years now and honestly haven't been disappointed.

Cons

I can't say there's anything major to complain about. If I come across any real downsides later I'd mention them but for now it's mostly just that the menus and settings can feel a bit complicated.

“Amazing channel manager”

Pros

Straight away the system felt simple to map out, work with and update whenever I needed to edit rates or rate plans. Out of all the channel managers I've worked with this has easily been the best one to manage.

Cons

Support can be a bit inconsistent at times since not every interaction has been that helpful. However my most recent experience was excellent because the team helped me almost immediately and I really appreciated that. I just hope that level of support stays consistent.

“Useful reports”

Pros

Customer support has been outstanding. They always answer my questions kindly and very quickly. The features and reports are great and give me much better visibility into how the business is doing. I truly enjoy working with your team.

Cons

At times there are small glitches or too many steps that I don't fully understand but they're always there to help and I really appreciate that.

“Accessible through mobile”

Pros

Using this software has been easy and whenever I need support help is available. Having the app on my phone is also really useful because I can manage things while I'm away and keep the business running on the go.

Cons

Something I'd really like to see added is a housekeeping module in it. As the owner I clean rooms myself but also have extra help from time to time so it would be useful to track each room, see when it was cleaned, know what still needs attention and keep up with any maintenance issues.

“user friendly”

Pros

Getting started with it was easy and the customer service has been excellent. The basics are quick to learn and it's simple to switch between the calendar and the channel manager. Their support team has also been consistently helpful.

Cons

A few parts of the system can still feel confusing at times. It also lacks support for multiple currencies and there's no way to list extra items sold on the invoice in chronological order which feels like something that should be simple to fix.

“simple setup”

Pros

Very simple to work with and the customer service team responds very quickly whenever needed. I'd definitely recommend it to another client in the future.

Cons

I haven't run into any issues so far.