Little Hotelier Reviews

Pros

The support person was amazing. She stayed patient the whole time and kept helping until I got everything sorted out with logging in and setting up Google Authenticator. I really appreciate the excellent customer support.

Cons

None.�The platform�has been the best channel manager for me and I honestly haven't run into any issues. If anything ever does come up, their customer support is always available.

Pros

One thing that really stands out with this product is how dependable it has been. The reliability is outstanding and the customer service is just as impressive.

Cons

Because it comes with so many tools and functions, it can feel a bit overwhelming at times when you're trying to take in all the features.

Pros

Getting started was fairly easy. The response time from both the AI support and the live support team was quick usually within just a few minutes. A particular support agent was very helpful and the training sessions during setup were really valuable.

Cons

One thing that's a bit frustrating is having to make the same updates in both the channel manager and the front desk.

Pros

It's a very complete PMS and connects well with all the platforms.

Cons

The part I don't really enjoy in�the platform�is the interface. In the previous system, I could instantly see which platform a reservation came from and that was much more convenient. Another thing that could be improved is that sometimes, when checking in a guest, an error message appears telling me to contact technical support and it won't let me complete the check-in until I refresh the browser page. Also, if possible, I'd really like the reservation process to allow booking several rooms at once because that would be very practical when handling group bookings.

Pros

A big plus was AL on the webchat, who was really helpful and got my issue sorted when I needed to reset my 2FA.

Cons

The chat estimated a 2-minute wait but it ended up taking 16 minutes. It was okay since I was busy with other things, though if it had been urgent, it probably would have been frustrating.

Pros

Customer service has been very accessible and the recent agent really helped us sort out all of our concerns. She was a huge help.

Cons

For group bookings, we still have to enter each reservation one at a time instead of handling it all under a single booking.

Pros

The booking calendar works really well and the online service is efficient too. On top of that the product setup is user-friendly and easy.

Cons

The invoicing system does cause issues. For example, if a guest cancels after asking for an invoice during the booking process and one has already been issued, it cannot be canceled.

Pros

One of the best parts of using Little Hotelier was the personal help I got when my Booking.com rates were not showing properly. Plus it was hard for me to figure out what was causing the issue but the support person was very patient and helpful. She walked me through it step by step until everything was fixed. I also really value how well the platform connects with multiple OTAs. Once it's set up correctly, managing rates and availability becomes much simpler.

Cons

The platform is not always the easiest to use especially when troubleshooting rate related problems. It took me a long time to understand where the issue was coming from and how it was affecting my Booking.com listings. Without the support agent's help, I probably wouldn't have been able to solve it on my own. And some parts of the system would definitely be better with clearer explanations or more built-in guidance.

Pros

Having the front desk, channel manager and booking engine together in a single system makes day-to-day operations much simpler. There is no need to juggle separate tools which saves a lot of time and helps prevent double bookings.

Cons

The pricing can feel a little high for smaller properties. If you run a small guesthouse or B&B and aren't bringing in many direct bookings yet, the monthly cost may seem a bit expensive.

Pros

I find it accessible and pretty easy to use.

Cons

A few basic but high-priority features still need to be improved.

Pros

It is user-friendly and the technical support service has been very good.

Cons

One limitation is not being able to apply the price breakdown rule across different rates.

Pros

Running our hotel at the beginning was exhausting because I was managing every reservation by hand. Little Hotelier completely changed that for me. It's the simplest channel manager I have worked with and I am genuinely very happy with it. Finding LH saved me a lot of time and energy and it let me focus on other important parts of the business instead of getting stuck in manual booking tasks.

Cons

I honestly don't have anything negative to say about�the platform. Everything has been perfect for us.

Pros

The calendar, the support team and the direct booking engine are the highlights for me.

Cons

Managing the settings can be a bit complicated but thankfully support is always available when needed.

Pros

It's Australian-based, even though it really operates more like SiteMinder than Little Hotelier.

Cons

On another hotelier's recommendation, I moved over from Preno and honestly that may not have been the best decision.�The system�seems to run into glitches pretty often. Just today, the room closure feature isn't working and not long ago the entire global site went down on a Saturday. Ugh.

Pros

At the start, it actually worked well for my setup. I run a small operation and only used two agencies and it kept my calendar in order perfectly.

Cons

Things went downhill when I realized I had only received one booking through one agency. Because of that, I decided to stop using it earlier than planned since I was really only working with a single booking source. Even so, they charged me for 14 months of payments totaling $1,900 and the entire experience turned into a horrid one.

Pros

It's terrible as it constantly crashes, is outdated and even causes overbookings.

Cons

They haven't invested a single cent in development in the last 15 years.

Pros

They move quickly when it comes to selling the product, the initial support is very good, the interface is simple to use and they also have an app that can be useful when managing things remotely.

Cons

The channel synchronization is far from reliable and leaves a lot to be desired because it goes down often. During high season, that can lead to overbookings and after the first three months the service quality drops significantly, with no immediate solutions when problems come up.

Pros

Only thing that seemed promising was that the software was supposed to connect with a wide range of booking channels.

Cons

Customer service was terrible. I signed up for the 30-day free trial and sent several messages to the sales rep with questions about how�the system�worked but never got any replies. Even though they kept sending reminders to activate�the software which I never actually did, they still began charging my card automatically. I emailed multiple times to cancel and their response was that I had to call to cancel instead but their phone lines only worked part of the time. On top of that the staff came across as rude. We ended up choosing a different software because the service and support were so poor.

Pros

For most of the last 10 years, the system worked well and I was satisfied with it but that has changed recently.

Cons

After being with�the platform�for more than 10 years, I had been happy with the product until they suddenly changed the look and layout of the Booking Engine that guests use. Since that update, it has become much harder for guests to tell which accommodation unit is available and on what dates. That really matters for small properties like ours, where each unit is often different and many returning guests want to book their preferred one. It is like�the company�is simply shifting all of its clients onto the Siteminder Booking Engine which seems built more for large operators and stylish accommodation than for small businesses like ours.

Pros

Unfortunately, there was nothing about this software that worked well for us or left a positive impression.

Cons

Pretty much everything was a problem like the program layout, the support, customer service, the email communication, the staff and the long, drawn-out processes.