Little Hotelier Reviews

“easy app access but limited”

Pros

Having a linked app is the part I appreciate most and the price is fairly affordable as well.

Cons

I genuinely expected it to be more useful. A lot of�the system�is inflexible. There is no way to clearly mark whether a reservation is provisional or confirmed and There is also no color distinction between a direct booking, an agent booking or an OTA booking. On top of that there are no payment reminders.

“quick support and helpful service”

Pros

The staff member who handled my issue sorted it out quickly and got everything resolved for me without delay.

Cons

What bothered me was that they deactivated my account without even calling to ask why the payment hadn't been made. The way they treat customers also is very cold and impersonal.

“offer reliable service overall”

Pros

Once everything is configured, the service is very easy to use. The support team is also consistently available and ready to help with any questions, no matter how minor or complex they are.

Cons

Getting everything set up can be a bit fiddly and it may require repeating several steps before your business is fully activated on�the channel manager.

“good for channel syncing”

Pros

This platform does an excellent job of connecting all my channels and keeping bookings organized, with very little chance of rooms being double booked. Plus the service and support behind it have also been really amazing on the few occasions I have needed help.

Cons

Sometimes there are just too many pages to work through across�the different apps.

“Quick support whenever needed”

Pros

Whenever I reached out through customer service chat, Prince replied quickly and knew exactly how to sort things out.

Cons

Honestly I was happy with everything and found the team extremely helpful throughout.

“Support responds fast”

Pros

Using it is very easy and the customer support team responds right away and actually solves issues.

Cons

The lack of a direct connection between the platform�and Direct Booking when it comes to handling cancellations is something that needs improvement.

“Affordable small business tool”

Pros

Running a small business with Little Hotelier has been affordable and the system is simple to use on my side.

Cons

On the guest side, though, the booking process tends to be confusing and they don't really enjoy using it.

“User friendly with helpful support”

Pros

Little Hotelier has been pretty user friendly overall and the system is simple to work with. The support team is usually very helpful as well and does a good job assisting us whenever any issues come up.

Cons

There are still a few things we wish�the platform�could handle that it currently doesn't. It would be really useful to have a better option for group bookings and improved email functionality for group bookings would also be ideal.

“good customer sevice”

Pros

I've really appreciated how responsive the customer service team is. They're very helpful and usually get back to you quickly. The platform itself is also easy and simple to use which makes everyday tasks much easier.

Cons

Reporting side could be better. Downloads and exports can take a while and some reports don't provide all the information you need. The filtering options also have room for improvement.

“guest engagement”

Pros

One thing I've really appreciated are the extra functions this system offers compared with other PMS platforms especially the Guest Engagement features. On top of that the customer support team has been excellent whenever I've needed help with quick and helpful responses.

Cons

There are still a few small but important functions missing that I used to have in my previous system. For example I can't set calendar viewing preferences the way I want and there's no option to define a minimum age for children.

“Gives clear answers”

Pros

After recently buying a hotel that already runs on this software I called in to get more information and came away really impressed. The person I spoke with was incredibly helpful and genuinely pleasant to deal with answering every question clearly and with confidence. By the end of the call I had a much better understanding of how everything works and I really appreciated both the support I received and the support the system provides.

Cons

Nothing comes to mind at this stage but I'll mention it if anything comes up later. Right now it seems good to use.

“Help that saved the day”

Pros

Yesterday was incredibly difficult and then today I spoke with their representative who honestly saved my day, my week, my month and even my year. That was easily the part I appreciated most.

Cons

I really don't have any cons at all. His instructions were simple to follow and that made a huge difference. I had been with another company for years where I could just pick up the phone, talk to someone directly and they would even take over my computer to fix problems I caused because I didn't fully understand the system. Because of that it took me a while to adjust to the back and forth texting with the reps of this software. But today for the first time I connected with this one rep and he was wonderful. It genuinely felt like I was talking to him on the phone rather than just texting.

“Local OTA coverage”

Pros

Whenever something comes up the support team responds very quickly and usually fixes the issue within minutes instead of dragging it out for days. It also works with my local OTA platforms which has been really useful for my business.

Cons

The mobile app still has fewer features than the web version. Because of that I end up opening my laptop more often for simple tasks that would be much more convenient to handle on a phone.

“Clear guidance”

Pros

During the call their representative was really helpful and explained the steps clearly especially when it came to adding a new listing from Airbnb.

Cons

Nothing to report. Everything went well and I'm happy with the service. There wasn't anything to complain about. Rep was very helpful!

“Helpful service”

Pros

I've spoken with some really pleasant people and the support has been quick and friendly. Customer service truly feels like a core part of what they offer.

Cons

Things have been going well overall with only a few small glitches here and there. The system does take a bit of time to learn but compared with other options it seems to cover more use cases.

“Simple, Efficient and Responsive”

Pros

The platform is easy and efficient which I really appreciate. On top of that whenever I need help the support team responds quickly.

Cons

At times changing settings can feel a bit tricky because there are so many apps involved but I think it's mostly just a matter of getting familiar with the platform.

“front desk is very accessible”

Pros

Getting around the front desk side of the program is very simple. As someone completely new to the system I was able to figure it out without much trouble.

Cons

Back end is a bit more difficult to figure out especially when it comes to the steps needed to add rooms and rates.

“clear calendar”

Pros

Everything feels pretty easy to use. The calendar is clear at a glance and setting up reservations or adding blocks is simple and quick.

Cons

A frustrating part is that there's no phone number to call for support. It also doesn't run well on my computer or tablet and after doing just a few actions I have to reload the whole platform. The only suggestion I was given was to use incognito/private browsing which did help but it's really not convenient.

“has a clear layout”

Pros

Most details are fairly easy to locate although the restricted date ranges are not always that useful.

Cons

The financial reporting still needs some improvement especially when trying to track down deposits that have been paid.

“friendly for starters”

Pros

Its simplicity is one of the best parts. The software is very user friendly especially for someone just getting started in the hospitality world.

Cons

There wasn't anything specifically wrong with the product itself. It just didn't fit my property's budget since it's an international solution.