Little Hotelier Reviews

“fast support and no issues”

Pros

Support responded quickly and fixed my issue right away.

Cons

At this point I'm happy with everything and haven't run into any problems.

“handy once configured”

Pros

Once everything is set up using it is pretty simple. Their app on iOS works well too.

Cons

One frustrating part is that if you step away from it for a few minutes and then return to open a reservation it will not open right away. The page has to be reloaded first. This does not seem related to the browser, cookies or history settings. The Android app also does not refresh automatically and it is not caused by the phone or its settings.

“Clean pleasant interface design”

Pros

It is very user friendly and the interface is clean and pleasant to work with.

Cons

I'd really like the option to add quantities to my extra items, along with the ability to apply different tax rates to them. I also run into some difficulties when I need to change my rates.

“Support patiently answered everything”

Pros

The support person was incredibly supportive and helped me with every question I had.

Cons

There really wasn't anything to dislike about the assistance. As they were very helpful and clearly knew what they were doing.

“everything make sense”

Pros

Today support team was incredibly helpful and walked me through everything in a way that actually made sense. Because of that, I was able to fix the mistakes I had made and get things corrected.

Cons

At this point, I honestly have nothing to complain about. I just hope I still feel the same way once I have had more time using it and become a more experienced user.

“Patient support sorted login issues”

Pros

The support person was amazing. She stayed patient the whole time and kept helping until I got everything sorted out with logging in and setting up Google Authenticator. I really appreciate the excellent customer support.

Cons

None.�The platform�has been the best channel manager for me and I honestly haven't run into any issues. If anything ever does come up, their customer support is always available.

“Dependable product”

Pros

One thing that really stands out with this product is how dependable it has been. The reliability is outstanding and the customer service is just as impressive.

Cons

Because it comes with so many tools and functions, it can feel a bit overwhelming at times when you're trying to take in all the features.

“Quick AI and live support”

Pros

Getting started was fairly easy. The response time from both the AI support and the live support team was quick usually within just a few minutes. A particular support agent was very helpful and the training sessions during setup were really valuable.

Cons

One thing that's a bit frustrating is having to make the same updates in both the channel manager and the front desk.

“PMS connects all platforms”

Pros

It's a very complete PMS and connects well with all the platforms.

Cons

The part I don't really enjoy in�the platform�is the interface. In the previous system, I could instantly see which platform a reservation came from and that was much more convenient. Another thing that could be improved is that sometimes, when checking in a guest, an error message appears telling me to contact technical support and it won't let me complete the check-in until I refresh the browser page. Also, if possible, I'd really like the reservation process to allow booking several rooms at once because that would be very practical when handling group bookings.

“Webchat support sorted issues”

Pros

A big plus was AL on the webchat, who was really helpful and got my issue sorted when I needed to reset my 2FA.

Cons

The chat estimated a 2-minute wait but it ended up taking 16 minutes. It was okay since I was busy with other things, though if it had been urgent, it probably would have been frustrating.

“Customer service helped greatly”

Pros

Customer service has been very accessible and the recent agent really helped us sort out all of our concerns. She was a huge help.

Cons

For group bookings, we still have to enter each reservation one at a time instead of handling it all under a single booking.

“Booking calendar works well”

Pros

The booking calendar works really well and the online service is efficient too. On top of that the product setup is user-friendly and easy.

Cons

The invoicing system does cause issues. For example, if a guest cancels after asking for an invoice during the booking process and one has already been issued, it cannot be canceled.

“Patient support fixed rate issue”

Pros

One of the best parts of using Little Hotelier was the personal help I got when my Booking.com rates were not showing properly. Plus it was hard for me to figure out what was causing the issue but the support person was very patient and helpful. She walked me through it step by step until everything was fixed. I also really value how well the platform connects with multiple OTAs. Once it's set up correctly, managing rates and availability becomes much simpler.

Cons

The platform is not always the easiest to use especially when troubleshooting rate related problems. It took me a long time to understand where the issue was coming from and how it was affecting my Booking.com listings. Without the support agent's help, I probably wouldn't have been able to solve it on my own. And some parts of the system would definitely be better with clearer explanations or more built-in guidance.

“system prevents double bookings”

Pros

Having the front desk, channel manager and booking engine together in a single system makes day-to-day operations much simpler. There is no need to juggle separate tools which saves a lot of time and helps prevent double bookings.

Cons

The pricing can feel a little high for smaller properties. If you run a small guesthouse or B&B and aren't bringing in many direct bookings yet, the monthly cost may seem a bit expensive.

“Accessible and pretty easy”

Pros

I find it accessible and pretty easy to use.

Cons

A few basic but high-priority features still need to be improved.

“offer good technical support”

Pros

It is user-friendly and the technical support service has been very good.

Cons

One limitation is not being able to apply the price breakdown rule across different rates.

“saved us time”

Pros

Running our hotel at the beginning was exhausting because I was managing every reservation by hand. Little Hotelier completely changed that for me. It's the simplest channel manager I have worked with and I am genuinely very happy with it. Finding LH saved me a lot of time and energy and it let me focus on other important parts of the business instead of getting stuck in manual booking tasks.

Cons

I honestly don't have anything negative to say about�the platform. Everything has been perfect for us.

“Calendar support direct booking engine”

Pros

The calendar, the support team and the direct booking engine are the highlights for me.

Cons

Managing the settings can be a bit complicated but thankfully support is always available when needed.

“regular glitches and outages”

Pros

It's Australian-based, even though it really operates more like SiteMinder than Little Hotelier.

Cons

On another hotelier's recommendation, I moved over from Preno and honestly that may not have been the best decision.�The system�seems to run into glitches pretty often. Just today, the room closure feature isn't working and not long ago the entire global site went down on a Saturday. Ugh.

“calendar worked, billing was horrid”

Pros

At the start, it actually worked well for my setup. I run a small operation and only used two agencies and it kept my calendar in order perfectly.

Cons

Things went downhill when I realized I had only received one booking through one agency. Because of that, I decided to stop using it earlier than planned since I was really only working with a single booking source. Even so, they charged me for 14 months of payments totaling $1,900 and the entire experience turned into a horrid one.