Lodgix Reviews

“A cost effective property management solution, that's easy to use.

Pros

The best aspect of this software is how much you can do with it for the price.

Cons

You tend to encounter limitations when you explore its various features further.

“Great Vacation Rental Software

Pros

It is easy to use, and customer service answers any questions right away. The company is based in the US.

Cons

I don't have any cons.

“Makes My Life Easier

Pros

Adding new properties is so easy - the best part is being able to clone rates from year to year! Love that new feature!

Cons

It's not possible to have different people in the office sign in and update items without adding them as employees, which incurs extra costs. I have someone who updates for me once or twice a month, but I don't need them as an official employee.

“Good product and good service!

Pros

I wanted online booking that could integrate with my site without forcing me into web design software with its own booking system. I wanted my website separate from my booking system so I could change it if needed. That's why I chose Lodgix.

Cons

Adjusting prices has improved a lot in our industry. HomeAway is currently the easiest for quickly changing prices over time while still setting higher prices for weekends. As of now, Lodgix still operates like FlipKey/TripAdvisor for price changes, which takes more time compared to the industry's leading platforms.

“Changing Reservation Systems IS SUCH A MONUMENTAL TASK!

Pros

First and most important is the finished product and how it looks to the potential guest. I started by looking at the finished product and thought it was clean, professional, and easy to use. The plugin for my website was seamless. Setting up my properties was quite simple, and I didn't need any assistance. It's quite intuitive. When I hit the rates and had a question, I loved the live chat right on the screen. The staff was timely and knowledgeable.

Cons

Switching from one reservation system to another is a massive undertaking, so it's not really a con of this software but a general con. Entering all existing reservations into the new system is a challenge. The reservation invoice also takes some getting used to, requiring a bit more of a learning curve.

“Great product for doing website updates - reporting is limited resulting in a lot of manual efforts

Pros

I call this my back office product, even though it also generates and updates my website. It integrates well with my payment systems and is pretty simple to navigate. Adding photos is a breeze, though I recently found out that adding Alt tags is a limitation. Alt tags are crucial for SEO.

Cons

The reporting features do not meet my needs. I tried using the reports with some modifications, but the editing options are limited. I have two business models: for example, the model in place when I signed up involves a 60/30 or 70/30 split on the lodging figure, and the tax is split accordingly. Lodgix can't handle this, so I have to track sales by client in separate worksheets. The reporting doesn't allow me to customize it to fit my business model.

“Satisfied

Pros

What I love most is the subscription price.

Cons

I prefer speaking to someone directly rather than typing out my questions or making an appointment. I would much rather have a one-on-one conversation when I have a question.

“Lodgix Software

Pros

It's very intuitive and overall fantastic software. The customer support is excellent!

Cons

There isn't currently a way to adjust rates, but I hope this feature is coming soon.

“Small Business Must!

Pros

I appreciate that Lodgix offers more features than the other options I reviewed. They continuously strive to improve and genuinely value customer feedback when developing new features.

Cons

It was a bit tricky to learn at first because it has so many features and different ways to access what you're working on.

“A Program for those who can "Think Out-of-the- Box"

Pros

Lodgix has U.S. support, and their ads claim the cloud program is stable and reliable. After 2 1/2 years of usage, I can confirm it is! Our system can be accessed from multiple computers, tablets, or even our cell phones to make reservations. We needed adaptable software, and Lodgix delivered. As a smaller property, we needed both long and short-term rental capabilities, and Lodgix provided that. Our WordPress website works seamlessly with Lodgix. The online booking and credit card processing modules have streamlined our reservations and made our business more profitable.

Cons

Honestly, fear of the unknown was a factor. Setting up a new software program after using another for 20 years was quite a task. The terminology used by software developers is slightly different from that in the hospitality industry. After charting the two sets of terms side by side, we adapted. Some of our forms and spreadsheets couldn't be used in the Lodgix system, but we adapted.

“Excellent Support for Small Business

Pros

Learning Lodgix took some time, but it offers everything we need to accept online reservations, process credit card payments, track expenses, and communicate with our guests in a timely manner. The support team is easy to work with through online chat, so I can get help when needed. The support documentation is excellent, so I've only reached out to support twice.

Cons

You need to spend some time reading the setup documents. Understanding the basics goes a long way, but I initially found some of the category names confusing.

“Lodgix makes our life much easier while managing our vacation rentals.

Pros

I love having a calendar that compiles all my reservations from various sites onto one platform. I also love that it tracks all the reservations, income, and guest profiles.

Cons

I just wish there was a mobile app and the option to talk to someone on the phone in real-time.

“Best Software Ever

Pros

I tried multiple PMS before choosing Lodgix. It's simple to use and has all the functions needed to run a vacation rental company!

Cons

As of now, nothing. Everything has worked well.

“Expectations exceeded every day with Lodgix!

Pros

Being current, quick, intuitive, accurate, and detailed is everything we need from Lodgix, and they exceed our expectations daily.

Cons

The defaults don't always make sense to us, and we need to dive deeper to make tweaks.

“Great support and response time!

Pros

As a new Lodgix user, I've found the sales staff to be very responsive and knowledgeable. The first online training was wonderful, and the representative couldn't have been more helpful or informed. I feel very comfortable moving forward with growing my business with Lodgix by my side!

Cons

I haven't experienced any negative aspects of this software program.

“Good Product for Property Management

Pros

Great product for a small property management company.

Cons

Like any software, there are always tweaks I would like to customize.

“LODGIX REVIEW

Pros

After a brief learning period (1 to 2 months), I was amazed at the time saved from our previous methods. I can convert an inquiry to a paid booking in less than 5 minutes. Unreal. We were suddenly pushed into using Lodgix because VRBO changed something with our website integration. We needed integration software, and our website developer chose Lodgix. We didn't have time to plan or investigate, it was just "learn this now!" I have to say, I'm so happy it happened!

Cons

Sometimes there are so many different options (like triggers) that it's hard to choose the right formula to get the desired result.

“The BEST PMS out there!

Pros

The depth of usage is impressive. There is so much you can do with it, and it just WORKS! I've used several other channel managers/property management systems, and they never seemed to rise above being acceptable. Lodgix hits it out of the park every time! The team's response is stellar, not only is their response time great, but they are also helpful. Unlike most service providers, they answer the phone or email quickly and provide resolutions without endless delays. Go with Lodgix, they really can't be beaten!

Cons

I've been using it for over three years now and still learn something new every day. That's how in-depth this software is. You can get up and running within a day or so, but adding layers takes time. Don't let that hold you back. It takes time to achieve something meaningful.

“Ticks ALL the boxes!

Pros

It's simple to navigate. We quickly loaded up our multiple properties and got the business up and running when we switched from our last PMS. The software works equally well for Australian businesses, even though the company is U.S.-based. My staff finds it easy to navigate, and training has been no problem with the provided Tutorial Manual. I love that the team is constantly improving things, nothing is static. We opened a second business and automatically chose Lodgix for our PMS. No need to shop around, I'm thrilled with the product. The team always responds to any questions, even outside business hours. I sincerely thank them for their clear, concise, and helpful customer support.

Cons

I would love it if guests could do a property search, enter date parameters, and see all available holiday homes with a total price. I believe this is something the team is working on, which is fantastic. Not having this function hasn't impeded our bookings, with almost 70% coming directly through Lodgix!

“Great Software, and Awesome Customer Service!

Pros

I must admit, I was initially hesitant to try Lodgix because it seemed inexpensive compared to others, so I doubted it offered the options I needed. Before even trying the free trial, I called and asked many questions. The owners quickly called me back and patiently answered everything. They offered to set up an online meeting to walk me through it all, which I accepted. It was thorough and answered all my questions and more. The initial setup on my website was done by a web professional, who was very impressed with the system. I love how it looks on my website, and my favorite thing is how simple and thorough setting up a new listing is! I manage several vacation rentals and love how this walks you through everything down to the smallest details. Before using Lodgix, I had to send all my photos and info to my web designer to create custom listings. Now, I can simply sign into Lodgix and create new listings, edit old ones, or change prices myself. A few days into my free month trial, I already knew Lodgix was the answer I had been looking for! I highly recommend it to anyone!

Cons

The only thing I struggled with initially was figuring out how to accept a booking. It took me just a few minutes to figure out, and once you know how, it's pretty simple. They have links and videos explaining various things, but I hadn't watched them because the rest of the setup was so easy I didn't need extra help. Anytime I've contacted Lodgix with a question, they respond within minutes, providing a photo with arrows or a link to a relevant article so I can see how to do something. They make it very simple, and their customer service is great!