Mews Reviews

“Amazing support”

Pros

It's been impressive to watch how quickly the company has grown after using this software for a few years. They've built an excellent product and a strong team and they're always asking for feedback so they can keep refining the PMS. The integrations are great, the customer support is excellent and the technology is reliable and highly efficient.

Cons

Nothing negative to point out that they aren't already actively addressing. It continues to improve its products and clearly invests a lot of time in listening to client feedback.

“good features and stronger revenue”

Pros

Daily operations run much more efficiently with this software and the interface is easy enough that the team picked it up quickly. Because so many routine tasks are automated our staff can spend more time taking care of guests instead of dealing with manual admin work which has been a big plus overall. It also fits well with what modern travelers expect. Features like online check in and contactless options make arrivals faster and more convenient and guests really appreciate that added flexibility. On the business side it gives us more room to improve revenue through flexible rate management and by helping us monetize additional spaces. That has made it easier to fine tune pricing and uncover extra income opportunities. Another thing I value is how focused they are on continued development. The beta program lets us try upcoming features and share feedback which makes it feel like the platform is constantly evolving with the needs of the hospitality industry.

Cons

The reporting tools are solid overall but I would still welcome more customization for deeper analysis. Having more flexible reporting options would make it easier to drill down into the data and get a more detailed view of hotel performance.

“Updates have always proven beneficial”

Pros

Between the integrations, automatic payments tied to the rate structure, the sleek booking engine, the user-friendly setup and the support team, There is a lot to appreciate here. They also keep rolling out updates and improvements based on feedback from properties which makes the platform feel like it's always moving in the right direction.

Cons

It would be even better if�the platform�included more built-in tools especially for revenue management and a stronger guest messaging system.

“much needed integrations”

Pros

From the integrations to the automatic payments tied to the rate structure this software has been a pleasure to use. The booking engine looks sleek, the system is simple to figure out and the support team has been consistently helpful. I also appreciate that they keep improving the platform based on feedback from properties.

Cons

I'd still like to see more built in functions especially around revenue management and a stronger guest messaging platform.

“Continuously developing”

Pros

The product is very flexible and the wide range of integrations is a big advantage. It's also clear that the platform is being continuously developed, with regular improvements that make the product better over time.

Cons

One area that still needs work is support handling. A dedicated support portal for tracking tickets would make a big difference because right now following up on older issues means digging through past emails and each reply from�the company�starts a separate email thread without much context.

“Platform with constant innovation”

Pros

The platform is really flexible, offers a wide range of integrations and keeps evolving with continuous updates that improve the product over time.

Cons

One frustration is how support emails are managed. A dedicated support portal for tracking tickets would make a big difference because right now following up on older issues means digging through old emails and every reply from them starts a separate thread without any context.

“Tools simplify daily staff work”

Pros

Beyond the online booking side of things, Mews provides several tools that simplify day-to-day work which helps staff stay more attentive and available for guests.

Cons

Since we were using the trial version, I am not sure whether we actually had access to all of the features.

“Valuable tools for everyday use”

Pros

Beyond the online booking side, it provides several tools that simplify daily tasks and help staff stay more attentive and available for guests.

Cons

Since we were using the trial version I'm not sure whether we had access to all of the features.

“Great for room booking management”

Pros

If you're looking for software to handle room management and a booking engine, this does the job really well. We use it for a wedding venue, though and it hasn't been quite as flexible or adaptable for our setup as we had hoped.

Cons

Getting started was pretty complicated and most of the setup work fell on the venue side. We also had a lot of prepaid deposits to transfer from our old system and that process had to be done manually.

“solid booking engine for rooms”

Pros

If you need software to manage rooms and run a booking engine this does the job well. We use it at a wedding venue though and it hasn't been as flexible for our setup as we had hoped.

Cons

The onboarding process was quite complicated and most of the setup work fell on the venue. We also had a lot of prepaid deposits to transfer from our old system and that had to be done manually.

“Easy guest and room allocation”

Pros

Working with it made guest allocation really easy and it was just as simple to adjust room assignments, view the entire reservation board and update rates whenever needed.

Cons

The downside was that it didn't meet the new invoicing regulations in Greece, so we ultimately had to move to another system.

“frustrating support and growing disconnect”

Pros

Its Marketplace API integrations are excellent, although with so many choices available, you really have to research for yourself which ones actually perform well. A lot of the interface works very nicely and the room configuration options are extremely flexible. At the start, we genuinely loved it as support chat was responsive and we even had access to some developers behind the scenes. We hardly needed that but it gave us the sense that they were listening, even if they were always firm about certain things they did not want to adjust for us, like adding gender in reservations which is especially useful in hostels with mixed dorms.

Cons

Around COVID or just before it, they replaced the human support chat with a chatbot and left support email as the final contact option which they rarely answer in less than a week. There is a phone number for urgent matters but plenty of issues are not urgent and still deserve a response and even calling means dealing with a bot first. That shift has made us feel completely cut off from their team and at times it even keeps us from using�the platform�to its full potential because getting answers is so difficult. The knowledge base is decent but some articles are outdated and others are unnecessarily hard to navigate and now it is basically the only source for help. Overall, it is a pretty poor situation. I understand they had to make cuts during COVID but at the same time they were acquiring other PMS platforms and growing their customer base, so it is like the focus moved away from existing users toward aggressive expansion. As a result, long-time customers are now considering switching PMS systems, something they never wanted to do.

“useful interface, weak support”

Pros

The interface is easy to use and it integrates well with other applications.

Cons

Customer support doesn't feel up to the expected standard and some marketplace integrations come with bugs.

“browser access, poor support”

Pros

It is pretty easy to use, runs in the browser and is simple to access from anywhere.

Cons

Lately, dealing with it has been really frustrating because the service has become almost nonexistent over the past few months. Important new features take far too long to be released and support tickets are often handled poorly or even closed without any real response.

“powerful reporting and channel links”

Pros

I must say it is a very powerful system and the reporting is excellent. Connecting it to different channels is also simple. In the end, it just wasn't the right fit for our needs.

Cons

The biggest downside for me was that the tape chart could only be viewed for up to 14 days which was pretty limiting.