Mews Reviews

“modern PMS software

Pros

Mews is very modern because it's a cloud-based PMS with a clean, easy to use interface. Staff can learn it quickly which cuts down training time and helps daily operations run more smoothly. Another big advantage is the range of integrations and automations available through the Mews marketplace. Also it is easy to connect with third-party tools like revenue management systems, POS platforms and channel managers.

Cons

The biggest limitation is around reporting and customization. The standard reports and built-in customization options are a bit restricted, so getting more detailed operational or financial insight often means relying on outside tools or doing extra manual work.

“standout for integrations

Pros

One of Mews biggest strengths is how flexible and integration friendly it is. That makes it easy to connect with other systems and adjust as business needs change. The support team also responds quickly and clearly knows the product well which is very helpful during technical setups or more complex configurations. Plus the interface is user-friendly and well built for daily operations. The automation for rate and product updates whether done directly in the system or through the API cuts down a lot of manual work and saves significant time. Another major benefit is being able to handle a wide mix of bookable services in one platform, from long stay, mid stay and short stay options to parking, MICE and even hourly services. This makes it a strong choice for hospitality businesses focused on efficiency and growth.

Cons

I noticed that the more advanced capabilities, particularly around event management and custom reporting are still somewhat limited or depend on workarounds.

“Modern pms with powerful integrations

Pros

Working with this software has been a positive experience. It's a modern, cloud based PMS with an user friendly interface so staff can pick it up quickly and start using it without much training. That really helps cut down onboarding time and makes daily operations more efficient. Another big advantage is the range of integrations and automations available through its marketplace. It connects well with a lot of third party systems including revenue management tools, POS platforms, channel managers and more.

Cons

An area that could be better is reporting and customization. The built in reports and customization features feel somewhat limited so getting more detailed operational or financial insights often requires manual work or the use of external tools.

“flexible platform

Pros

One of the biggest strengths is how flexible it is and how well it connects with other systems which makes it simple to adapt as business needs change. The support team is quick to respond, knows the product well and is especially helpful during technical setups or more complex configurations. Also the interface feels user friendly and is well designed for daily use. The automation for rate and product updates whether done directly in the platform or through the API saves a lot of time and cuts down on manual work. Another major plus is being able to handle a broad mix of bookable services from long stay, mid stay and short stay stays to parking, MICE and even hourly bookings all in one unified system. That makes it a very strong option for hospitality businesses that want both efficiency and room to scale.

Cons

A few of the more advanced functions (particularly around event management and custom reporting) still feel somewhat limited or need workarounds to achieve the desired result.

“Its marketplace integrations shine

Pros

One thing that really stands out is the Mews Marketplace as it offers a wide range of apps that connect with Mews and the setup process is very easy.

Cons

There is not much to complain about with�the platform�overall. The one downside is that credit card processing runs through a�platform�master account, so there is no direct relationship with the card processor which makes dispute handling and accounting reconciliation more complicated.

“Made a huge difference

Pros

Mews has made a huge difference for us at the front desk. The automated processes especially payment handling, make our daily workflow much more manageable. We also really value the kiosk integration because it means we do not have to rely on third-party providers. On top of that Mews helps us save a lot of paper. Lists are digital now, both for breakfast service and housekeeping. The overall automation, including the guest journey, gives us more time to focus on guests on site.

Cons

Support was quite slow at the beginning, although that has improved a lot since then. Also there are still a few use cases that do not feel fully thought through yet and could be handled better, such as split invoices.

“One system excellent value

Pros

Mews offers excellent value for the price, with a user friendly platform that brings hotel management, housekeeping, restaurant reservations and event coordination together in one system. The interface is also simple, everyday tasks move along efficiently and the housekeeping team really benefits from the clear real-time room status updates. On top of that customer support has been responsive and professional whenever needed.

Cons

A few of the more advanced features can take a bit of time to learn during the initial setup, though that mostly comes from how flexible�the system�is.

“Simplifies our work life

Pros

Running day to day operations on Mews is not a problem. It's a modern cloud-based system that keeps improving regularly and the automation is strong enough to cut down a lot of manual work. The interface is also clean and user friendly, so it's pleasant to use and the integrations plus the open ecosystem make it very flexible. I also appreciate the forward-thinking approach it brings to hospitality operations. Plus the ability to scan passports directly during online check-in is a really useful touch and customer support has been excellent especially with the new live chat.

Cons

More advanced workflows still need manual handling, so not everything is fully streamlined yet. There are also service charge issues in some countries and parts of the guest journey could still be improved to make things easier and more user-friendly for guests.

“Great marketplace integrations

Pros

The best part about it is the marketplace. It offers a wide range of apps that connect with the platform and getting them set up is very easy.

Cons

There is very little to complain about. The one downside is that credit card processing runs through a software master account so there isn't a direct connection with the payment processor. That can make dispute handling and accounting reconciliation a bit more complicated.

“digital workflows that save time

Pros

It has taken a huge load off our front desk work. The automated processes especially payment handling make our daily workflow much more efficient. The kiosk integration is also a big plus for us because we don't have to rely on any third party providers. We're saving a lot of paper with this as well. Lists are digital now both for breakfast service and housekeeping. Overall the automation including the guest journey gives us more time to focus on guests on site.

Cons

Support was quite slow at the beginning although that has improved a lot. There are still a few use cases that don't feel fully thought through yet and could be improved further such as split billing.

“All in one hospitality winner

Pros

Getting good value out of this software has been pretty clear since day one. It brings hotel management, housekeeping, restaurant reservations and event coordination together in one platform which makes daily operations much easier to handle. The interface feels user friendly, workflows move along efficiently and the real time room status updates are especially helpful for housekeeping. Other than that customer support has been responsive and professional whenever needed.

Cons

A few of the more advanced features do take some time to learn during the initial setup although that mostly comes from how flexible the system is.

“Good platform

Pros

Right from the start it feels like a modern cloud based system that keeps getting better with regular updates and improvements. The automation is one of its biggest strengths because it cuts down a lot of manual work and the interface is clean, accessible and pleasant to use day to day. I also appreciate the strong integrations and open ecosystem which make it feel very forward thinking for hospitality operations. Having passport scanning built directly into the online check in is a really useful touch and the new live chat support has been excellent whenever help is needed.

Cons

There are still a few advanced workflows that require manual steps so not everything is fully organized yet. Service charge handling can also be an issue in some countries and parts of the guest journey could use more improvement to make the experience clearer and more user friendly for guests.

“broken promises and no accountability

Pros

At first, Mews looked like the perfect PMS. The idea of a modern, cloud based platform that would make daily operations easier sounded great. The booking engine was presented as sleek and powerful, able to handle everything from upsells to cancellations without trouble. We were also sold on the promise of AI-driven support being available whenever needed. Sadly that was not the reality at all. Guests still cannot cancel reservations through the portal like we were told. Adding extras or upsells during booking is so limited that it would actually cost us revenue. The system keeps opening new browser tabs instead of letting us work in one organized window. And the interface itself is confusing, awkward and far from user friendly.

Cons

The worst part has been the complete lack of honesty and accountability. Every time we raised problems, the response was either excuses, delays or no reply at all. I even sent a formal termination letter on Monday and days later there was still no response. That says everything about the level of customer care they provide.

“promises that fell apart

Pros

At first glance it looked like exactly the kind of PMS we wanted. The idea of a modern cloud based platform that would organize daily operations sounded perfect. The booking engine was presented as a polished tool that could manage everything from upsells to cancellations without trouble and the AI support was supposed to be available whenever help was needed. But in actual use none of those promises matched reality. Guests are unable to cancel reservations through the portal the way we were told they could. Adding extras or upsells during the booking process is so limited that it would actually hurt our revenue. The system keeps opening separate browser tabs instead of letting us work efficiently in one window. Also the interface is confusing, awkward and far from user friendly.

Cons

Worst of all was the lack of transparency and responsibility. Every time we raised a problem the response was either an excuse, a delay or no reply at all. I sent a formal termination notice on Monday and several days later there was still no acknowledgment. That says everything about the level of customer support we received.

“Easy to learn

Pros

Using this hotel PMS is very easy. The design is modern, the self-learning university is genuinely helpful and it offers the best value for the money. The fully integrated payment solution is also a big plus.

Cons

Reporting section and dashboard still have room for improvement. We'd also like to see more CMS features added to the guest profiles.

“Solid value for the price

Pros

Using this hotel PMS has been very easy. The design looks polished, the self-learning "university" is genuinely helpful and it offers solid value for the price. The fully integrated payment solution is also a big plus.

Cons

The reporting section and dashboard still have room for improvement. It would also be better if guest profiles included more CMS features.

“They truly listen to feedback

Pros

After using it for quite a while, we're genuinely thrilled not just with the software itself but especially with the company's overall mindset. It does not build features in isolation or without considering real world needs as they develop the product alongside the people who actually use it. User feedback is clearly taken seriously, shared internally and often reflected directly in ongoing improvements. That really gives us the sense that our voice matters as customers. The system itself is user friendly, modern and thoughtfully designed. Overall it's enjoyable to use and has made many parts of our daily work noticeably easier.

Cons

There is only one small thing still on our wish list that is having additional payment options such as PayPal would make�the platform�even better from our perspective. From what we understand, though, this is already planned on the roadmap and that's exactly what we value so much.�The platform�keeps evolving together with its customers. It's an excellent tool backed by an excellent team.

“customer focused

Pros

After working with this software for a while we're genuinely very happy with it, not just because of the system but also because of the company's overall approach. It doesn't build features in isolation or ignore what the market is asking for. They actively involve users in the process. Feedback is taken seriously, shared internally and often even reflected directly in product updates. As a customer that really gives us the sense that our input matters and that we're being listened to. The platform itself feels modern, accessible and well designed. It's enjoyable to use and helps simplify a lot of our daily operations.

Cons

A small thing still on our wishlist is support for additional payment options like PayPal which would make the product even more complete from our perspective. From what we understand though this is already planned on the roadmap and that's actually something we really value: it keeps evolving together with its customers. Overall it's an excellent tool backed by an excellent team.

“Automation handles the heavy work

Pros

Running HOLI City Apart Hotel in Berlin, I have been genuinely impressed by Mews. It's a modern, well-designed PMS/POS system that takes a lot of work off our plate while also improving the service we can offer our guests. The interface is clean, well-organized and easy to use, with plenty of customization options especially in reporting which is essential for our daily operations. One of the biggest advantages for us has been the large number of integrations available. They've let us connect our existing systems to it without hassle and automate many processes along the way. In payments, it saves us valuable time every day. Automatic processing of virtual credit cards reduces errors and takes pressure off the team. The POS integration also went smoothly as the switch from our previous provider was easy and the system has been stable and reliable ever since. The team also deserves a lot of credit. From setup and training to ongoing support, we felt professionally guided at every stage. The developers also seem to constantly come up with practical new features that make daily work even more efficient. Online check-in and upselling have been especially valuable, improving both our guest reviews and our revenue.

Cons

Nothing major but a few smaller things we'd like to see added in the future, such as automatic invoice reductions for no-shows or automatic feedback sent to OTAs. That said, I am confident these points will be addressed too. The platform keeps evolving, listens to user feedback and continues to bring real innovation to hotel management.

“Amazing PMS

Pros

Running HOLI City Apart Hotel in Berlin I've been genuinely impressed by this software. It's a modern, well thought out PMS/POS platform that takes a lot of pressure off our team while also helping us deliver a better guest experience. The interface is clean, accessible and easy to figure out with plenty of customization options (especially in reporting which is essential in our everyday operations). One of the biggest advantages for us has been the sheer number of integrations available. They've allowed us to connect our existing systems smoothly and automate many processes along the way. Their payments option has been a real time saver particularly when it comes to automatically handling virtual credit cards. That has reduced manual errors and made life easier for the team. The POS integration also went very smoothly, the switch from our previous provider was easy and the system has been stable and reliable ever since. The softwares team deserves a lot of credit as well. From setup and training to ongoing support we felt professionally guided throughout the entire process. The developers clearly keep innovating because new practical features appear regularly and continue to improve daily workflows. Online check in and upselling in particular have helped boost both our guest review scores and our revenue.

Cons

Of course there are still a few smaller things we'd like to see added in the future such as automatic invoice reductions for no shows or automatic feedback sent back to OTAs. That said we're confident these points will be addressed as well. It keeps evolving, listens to user feedback and brings real innovation to hotel management.

“Online check in saves hours

Pros

Mews really stands out for its automation and how simple it is to use day to day. Tools like online check-in and check-out, automated payments and live updates between departments help us save a lot of time and cut down on manual mistakes. The interface is modern and user friendly, so training new staff is much easier than with other systems. Plus being able to access it from anywhere is another major advantage.

Cons

The weakest area for us is the business intelligence reporting. It does start to work better once you understand how it functions and spend some time getting familiar with it. Still, it clearly needs more attention and improvement in the future. For now, it's manageable once you know your way around it.

“Powerful but still feels simple

Pros

There is a really nice balance with Mews between being powerful and highly customizable while still feeling simple and efficient to use day to day. Features such as automatic card charging take a lot of manual work off our plate which gives us more time to focus on improving the guest experience. Another big plus is the built-in training through Mews University, so new team members can get up to speed quickly without needing much extra training. They also keep rolling out new features on a regular basis and the AI digital assistant has been incredibly useful whenever technical support is needed.

Cons

Honestly very little to complain about. Support response times dipped for a while but that has since been resolved and the AI digital assistant has been a huge help in the meantime.

“modern automation

Pros

Using this software has taken a lot of manual work off our plate thanks to its automation and user friendly design. Tools such as online check in and check out, automated payments and real time updates between departments help us save time and cut down on mistakes. The interface feels modern and accessible so getting new staff trained is much simpler. Being able to log in and use the system from anywhere is another major advantage.

Cons

The weakest area for me is the business intelligence reporting. It does start to work once you understand how to use it properly but getting to that point takes some extra effort and attention. As long as that part keeps improving in the future it's something we can manage.

“powerful features that save time

Pros

It strikes a really nice balance between being powerful and highly customizable while still feeling simple and efficient to use day to day. Tools like automatic card charging take a lot of manual work off our plate which gives us more time to focus on improving the guest experience. It also comes with thorough built in training through Mews University so new team members can get up to speed quickly without needing much extra support. On top of that it keeps rolling out new features regularly and the AI digital assistant has been especially useful whenever technical help is needed.

Cons

There's very little to complain about. Support response times did slow down for a period but that issue has since been resolved and the AI digital assistant has been a huge help in the meantime.

“Entirely web based and friendly

Pros

The interface is very user friendly, it runs entirely on the web and it comes packed with features that make it a very capable platform.

Cons

One drawback is the missing integration with finance systems and subscription payments should not be treated separately from the revenue that has already been collected.

“Everything organized in one place

Pros

Compared with other property management systems I have used, I have rarely had trouble with Mews because the information is arranged in a very practical way. Guest details, reservations and payment information can all be accessed through different paths, so you don't have to follow one strict process just to find everyday details. A good example is the search bar which can filter through all reservations using just one reference number or a guest name. The Action Log is especially helpful because it shows the latest updates in each section, including who made the change and on what date. That makes it much easier to follow long-running guest procedures and figure out what happened later on when there has been a miscommunication.

Cons

There is a lot of value in how much information is available within just a few steps and the overall design looks modern and professional. At the same time, when I was learning how to use it, the layout and report views felt overloaded because there was so much information presented without much visual emphasis. I ended up memorizing the steps to reach things rather than recognizing them by how they looked, since most of�the interface�uses black, grey and white. I am not saying it needs to be overly colorful but certain things like prices or important notes would be easier to catch if they were highlighted more clearly.

“Kiosk replaced all our paperwork

Pros

Mews is very easy to use and the PMS is almost foolproof while still offering a lot of flexibility. We also use the Mews Kiosk on a tablet which has helped us get rid of paper registration cards and has saved the front desk team a lot of time.

Cons

Nothing much that needs improvement because it already comes with plenty of features. If I had to point out one thing, it would be useful to have a pre-registration option on�the kiosk�even when the room is not ready yet.

“Accessible from anywhere anytime

Pros

Getting started with Mews was very easy and the onboarding process made it quick to learn. Because it's cloud-based, I can access it anytime and from anywhere which is a big advantage. It also comes with a wide range of features that help reception staff improve customer satisfaction by making sure relevant information is visible wherever it's needed.

Cons

Because�the platform�runs in the cloud, there are occasional server outages or periods where performance slows down but these issues are usually resolved very quickly.

“feature rich and accessible platform

Pros

The platform feels very flexible to use, being web based makes it convenient to access and it comes packed with a rich set of features.

Cons

One downside is the lack of integration with finance systems and subscription payments should not be treated separately from collected revenue.

“flexible search and action log

Pros

After working with different property management systems this has been one of the few I've barely struggled with. The way the information is organized makes a big difference since guest details, reservations and payment information can all be accessed in different ways without having to follow a rigid path every time. One feature that really helps is the search bar which can filter through all reservations using just one reference number or a guest name. The Action Log is especially useful too because it clearly shows the latest updates in each section including who made the change and when. That makes it much easier to stay on top of long guest procedures and trace back what happened later on if there's ever been a miscommunication.

Cons

There's a lot of value in how much information you can reach in just a few steps and the interface does look modern and professional. At the same time during the learning process the layout and the reports felt overloaded with information that wasn't highlighted enough. Because so much of the screen uses black, grey and white I ended up memorizing the steps to find things rather than recognizing them visually. I'm not saying it needs to be full of bright colors but certain details like prices or important notes would be much better if they stood out more.

“Versatile pms that saves time

Pros

Getting started with it was very easy and the PMS feels really foolproof while still offering a lot of flexibility. We also use the Kiosk on a tablet which has helped us get rid of paper registration cards and save valuable time at the front desk.

Cons

Not much that needs to be improved because it already includes plenty of features. If I had to point out one thing it would be adding a pre registration option on the Kiosk even when the room is not ready yet.

“Great cloud access and onboarding

Pros

Very easy to use and the onboarding made it quick to learn. Because it's cloud based I can access it anytime and from anywhere which is a huge benefit. It also comes with a wide range of features that help reception staff improve customer satisfaction by making relevant information available wherever it's needed.

Cons

Because it runs in the cloud there can occasionally be a general server outage or some slowdown in performance though in most cases it gets resolved very quickly.

“poor fit for business hotels

Pros

For properties focused on holiday stays, the platform can work reasonably well especially when you do not deal with business guests, company bookings or cost assumption declarations. In that kind of setup, the system seems to function fine enough.

Cons

When it comes to business partners, the payment options are lacking and the whole workflow is extremely frustrating. Business customers cannot add their company address during the booking process which means every business invoice has to be canceled and recreated manually afterward. That is a very messy way to work. Support has also been disappointing because when you are getting started with�this platform, there is basically nobody available to guide you or answer questions. On top of that the workflow is very unusual and takes a long time to understand and during that learning period a lot of mistakes can happen.

“business partner workflow nightmare

Pros

Platform works reasonably well as long as you do not deal with business guests, company bookings or cost assumption declarations. For holiday hotels it may be suitable but for business hotels it becomes a real nightmare.

Cons

No proper payment solution for business partners found and the workflow for them is extremely poor. They cannot enter their business address during the booking process so every business invoice has to be canceled and rewritten manually. Honestly that is just ugly. Support is also lacking when problems come up. During the onboarding phase there is basically nobody available to ask for help. The workflow is very unusual, takes a long time to understand and during that learning period a lot of mistakes happen.

“missing basics and no support

Pros

The booking engine works well and even the sales rep's accent was pleasant.

Cons

It doesn't offer reconciliation, batching or a night audit. Payments can take up to six days to arrive and they also keep part of the money in reserve. Their fees are deducted from every single deposit instead of being billed monthly. On top of that getting actual human support is nearly impossible as no one calls back, answers questions or explains anything. None of these issues were made clear during the sales process and if they had been, we never would have chosen it.

“Seamless integrations!

Pros

From the backend side, Mews has been a game changer for both me and the hotel. We moved over about five years ago and the number of integrations it offers, along with how seamlessly they connect, is unlike anything I had seen in older systems. Honestly switching from a legacy platform to Mews can open up entirely new revenue opportunities.

Cons

There is not much to complain about but one thing to keep in mind is that it works very differently from a legacy system where you might only pay for an upgrade every year or two to access new features. With�this platform, updates roll out all the time, usually every week, sometimes major and sometimes minor. That means you and your staff have to stay attentive, keep learning and keep adapting to make the most of everything�the system�offers. With that level of functionality comes the responsibility to actually keep up with it.

“Missing basics and poor support

Pros

The booking engine is decent and even the sales rep's accent was pleasant.

Cons

There's no reconciliation, no batching and no night audit which creates a lot of unnecessary trouble. Payouts can take up to six days and they also keep part of your money as a reserve. Also their fees are deducted from every deposit instead of being charged monthly. Getting actual human support is nearly impossible (calls aren't returned, questions go unanswered and nothing gets properly explained). None of these issues were made clear during the buying process and if they had been we never would have chosen this system.

“powerhouse for hotels

Pros

After spending most of my time in the backend switching to this about five years ago has been a game changer for both me and the hotel. The number of integrations it offers and how smoothly they connect is on a completely different level from anything I had seen before. If you're still stuck on a legacy system moving to this software can open up a lot more revenue opportunities.

Cons

Really isn't much to complain about but one thing to keep in mind is that this isn't like an old legacy system where you pay for an upgrade every year or two and then just carry on. Here new features roll out constantly sometimes weekly with some updates being minor and others much more significant. To really get the full value you and your staff have to stay aware of what's changing and keep adapting along with the system. The functions are impressive but it does require ongoing attention to use them properly.

“Company constantly seeks feedback

Pros

After working with Mews for the past 4 years, it's been impressive to see how quickly the company has grown. They've created a really strong product backed by an excellent team that is constantly asking for feedback to keep improving and move closer to the ideal PMS. The integrations are fantastic, the customer support is excellent and the technology is reliable and highly efficient.

Cons

They keeps improving the product and clearly spends a lot of time listening carefully to client feedback.

“Automation frees staff for guests

Pros

Running daily operations is much more streamlined with Mews. The interface is user-friendly and a lot of manual work is automated which gives our staff more time to focus on delivering better guest service. It also fits well with what modern travelers expect especially with contactless features and online check-in that make arrivals faster and more convenient. On the business side, the flexible rate management and the option to monetize extra spaces have helped us improve our pricing approach and uncover additional revenue opportunities. I am also very pleased with how committed they are to ongoing development. The beta program gives us a chance to try new features early and share feedback which helps keep Mews innovative and aligned with the needs of the hospitality industry.

Cons

The reporting tools are good overall but I'd still welcome more customization for deeper analysis. Having more flexible reporting options would make it easier to drill down into the data and get a more detailed view of hotel performance.

“Amazing support

Pros

It's been impressive to watch how quickly the company has grown after using this software for a few years. They've built an excellent product and a strong team and they're always asking for feedback so they can keep refining the PMS. The integrations are great, the customer support is excellent and the technology is reliable and highly efficient.

Cons

Nothing negative to point out that they aren't already actively addressing. It continues to improve its products and clearly invests a lot of time in listening to client feedback.

“good features and stronger revenue

Pros

Daily operations run much more efficiently with this software and the interface is easy enough that the team picked it up quickly. Because so many routine tasks are automated our staff can spend more time taking care of guests instead of dealing with manual admin work which has been a big plus overall. It also fits well with what modern travelers expect. Features like online check in and contactless options make arrivals faster and more convenient and guests really appreciate that added flexibility. On the business side it gives us more room to improve revenue through flexible rate management and by helping us monetize additional spaces. That has made it easier to fine tune pricing and uncover extra income opportunities. Another thing I value is how focused they are on continued development. The beta program lets us try upcoming features and share feedback which makes it feel like the platform is constantly evolving with the needs of the hospitality industry.

Cons

The reporting tools are solid overall but I would still welcome more customization for deeper analysis. Having more flexible reporting options would make it easier to drill down into the data and get a more detailed view of hotel performance.

“Updates have always proven beneficial

Pros

Between the integrations, automatic payments tied to the rate structure, the sleek booking engine, the user-friendly setup and the support team, There is a lot to appreciate here. They also keep rolling out updates and improvements based on feedback from properties which makes the platform feel like it's always moving in the right direction.

Cons

It would be even better if�the platform�included more built-in tools especially for revenue management and a stronger guest messaging system.

“much needed integrations

Pros

From the integrations to the automatic payments tied to the rate structure this software has been a pleasure to use. The booking engine looks sleek, the system is simple to figure out and the support team has been consistently helpful. I also appreciate that they keep improving the platform based on feedback from properties.

Cons

I'd still like to see more built in functions especially around revenue management and a stronger guest messaging platform.

“Continuously developing

Pros

The product is very flexible and the wide range of integrations is a big advantage. It's also clear that the platform is being continuously developed, with regular improvements that make the product better over time.

Cons

One area that still needs work is support handling. A dedicated support portal for tracking tickets would make a big difference because right now following up on older issues means digging through past emails and each reply from�the company�starts a separate email thread without much context.

“Platform with constant innovation

Pros

The platform is really flexible, offers a wide range of integrations and keeps evolving with continuous updates that improve the product over time.

Cons

One frustration is how support emails are managed. A dedicated support portal for tracking tickets would make a big difference because right now following up on older issues means digging through old emails and every reply from them starts a separate thread without any context.

“Tools simplify daily staff work

Pros

Beyond the online booking side of things, Mews provides several tools that simplify day-to-day work which helps staff stay more attentive and available for guests.

Cons

Since we were using the trial version, I am not sure whether we actually had access to all of the features.

“Valuable tools for everyday use

Pros

Beyond the online booking side, it provides several tools that simplify daily tasks and help staff stay more attentive and available for guests.

Cons

Since we were using the trial version I'm not sure whether we had access to all of the features.

“Great for room booking management

Pros

If you're looking for software to handle room management and a booking engine, this does the job really well. We use it for a wedding venue, though and it hasn't been quite as flexible or adaptable for our setup as we had hoped.

Cons

Getting started was pretty complicated and most of the setup work fell on the venue side. We also had a lot of prepaid deposits to transfer from our old system and that process had to be done manually.

“solid booking engine for rooms

Pros

If you need software to manage rooms and run a booking engine this does the job well. We use it at a wedding venue though and it hasn't been as flexible for our setup as we had hoped.

Cons

The onboarding process was quite complicated and most of the setup work fell on the venue. We also had a lot of prepaid deposits to transfer from our old system and that had to be done manually.