Mews Reviews

Pros

Mews is very modern because it's a cloud-based PMS with a clean, easy to use interface. Staff can learn it quickly which cuts down training time and helps daily operations run more smoothly. Another big advantage is the range of integrations and automations available through the Mews marketplace. Also it is easy to connect with third-party tools like revenue management systems, POS platforms and channel managers.

Cons

The biggest limitation is around reporting and customization. The standard reports and built-in customization options are a bit restricted, so getting more detailed operational or financial insight often means relying on outside tools or doing extra manual work.

Pros

One of Mews biggest strengths is how flexible and integration friendly it is. That makes it easy to connect with other systems and adjust as business needs change. The support team also responds quickly and clearly knows the product well which is very helpful during technical setups or more complex configurations. Plus the interface is user-friendly and well built for daily operations. The automation for rate and product updates whether done directly in the system or through the API cuts down a lot of manual work and saves significant time. Another major benefit is being able to handle a wide mix of bookable services in one platform, from long stay, mid stay and short stay options to parking, MICE and even hourly services. This makes it a strong choice for hospitality businesses focused on efficiency and growth.

Cons

I noticed that the more advanced capabilities, particularly around event management and custom reporting are still somewhat limited or depend on workarounds.

Pros

One thing that really stands out is the Mews Marketplace as it offers a wide range of apps that connect with Mews and the setup process is very easy.

Cons

There is not much to complain about with�the platform�overall. The one downside is that credit card processing runs through a�platform�master account, so there is no direct relationship with the card processor which makes dispute handling and accounting reconciliation more complicated.

Pros

Mews has made a huge difference for us at the front desk. The automated processes especially payment handling, make our daily workflow much more manageable. We also really value the kiosk integration because it means we do not have to rely on third-party providers. On top of that Mews helps us save a lot of paper. Lists are digital now, both for breakfast service and housekeeping. The overall automation, including the guest journey, gives us more time to focus on guests on site.

Cons

Support was quite slow at the beginning, although that has improved a lot since then. Also there are still a few use cases that do not feel fully thought through yet and could be handled better, such as split invoices.

Pros

Mews offers excellent value for the price, with a user friendly platform that brings hotel management, housekeeping, restaurant reservations and event coordination together in one system. The interface is also simple, everyday tasks move along efficiently and the housekeeping team really benefits from the clear real-time room status updates. On top of that customer support has been responsive and professional whenever needed.

Cons

A few of the more advanced features can take a bit of time to learn during the initial setup, though that mostly comes from how flexible�the system�is.

Pros

Running day to day operations on Mews is not a problem. It's a modern cloud-based system that keeps improving regularly and the automation is strong enough to cut down a lot of manual work. The interface is also clean and user friendly, so it's pleasant to use and the integrations plus the open ecosystem make it very flexible. I also appreciate the forward-thinking approach it brings to hospitality operations. Plus the ability to scan passports directly during online check-in is a really useful touch and customer support has been excellent especially with the new live chat.

Cons

More advanced workflows still need manual handling, so not everything is fully streamlined yet. There are also service charge issues in some countries and parts of the guest journey could still be improved to make things easier and more user-friendly for guests.

Pros

At first, Mews looked like the perfect PMS. The idea of a modern, cloud based platform that would make daily operations easier sounded great. The booking engine was presented as sleek and powerful, able to handle everything from upsells to cancellations without trouble. We were also sold on the promise of AI-driven support being available whenever needed. Sadly that was not the reality at all. Guests still cannot cancel reservations through the portal like we were told. Adding extras or upsells during booking is so limited that it would actually cost us revenue. The system keeps opening new browser tabs instead of letting us work in one organized window. And the interface itself is confusing, awkward and far from user friendly.

Cons

The worst part has been the complete lack of honesty and accountability. Every time we raised problems, the response was either excuses, delays or no reply at all. I even sent a formal termination letter on Monday and days later there was still no response. That says everything about the level of customer care they provide.

Pros

Using this hotel PMS is very easy. The design is modern, the self-learning university is genuinely helpful and it offers the best value for the money. The fully integrated payment solution is also a big plus.

Cons

Reporting section and dashboard still have room for improvement. We'd also like to see more CMS features added to the guest profiles.

Pros

After using it for quite a while, we're genuinely thrilled not just with the software itself but especially with the company's overall mindset. It does not build features in isolation or without considering real world needs as they develop the product alongside the people who actually use it. User feedback is clearly taken seriously, shared internally and often reflected directly in ongoing improvements. That really gives us the sense that our voice matters as customers. The system itself is user friendly, modern and thoughtfully designed. Overall it's enjoyable to use and has made many parts of our daily work noticeably easier.

Cons

There is only one small thing still on our wish list that is having additional payment options such as PayPal would make�the platform�even better from our perspective. From what we understand, though, this is already planned on the roadmap and that's exactly what we value so much.�The platform�keeps evolving together with its customers. It's an excellent tool backed by an excellent team.

Pros

Running HOLI City Apart Hotel in Berlin, I have been genuinely impressed by Mews. It's a modern, well-designed PMS/POS system that takes a lot of work off our plate while also improving the service we can offer our guests. The interface is clean, well-organized and easy to use, with plenty of customization options especially in reporting which is essential for our daily operations. One of the biggest advantages for us has been the large number of integrations available. They've let us connect our existing systems to it without hassle and automate many processes along the way. In payments, it saves us valuable time every day. Automatic processing of virtual credit cards reduces errors and takes pressure off the team. The POS integration also went smoothly as the switch from our previous provider was easy and the system has been stable and reliable ever since. The team also deserves a lot of credit. From setup and training to ongoing support, we felt professionally guided at every stage. The developers also seem to constantly come up with practical new features that make daily work even more efficient. Online check-in and upselling have been especially valuable, improving both our guest reviews and our revenue.

Cons

Nothing major but a few smaller things we'd like to see added in the future, such as automatic invoice reductions for no-shows or automatic feedback sent to OTAs. That said, I am confident these points will be addressed too. The platform keeps evolving, listens to user feedback and continues to bring real innovation to hotel management.

Pros

Mews really stands out for its automation and how simple it is to use day to day. Tools like online check-in and check-out, automated payments and live updates between departments help us save a lot of time and cut down on manual mistakes. The interface is modern and user friendly, so training new staff is much easier than with other systems. Plus being able to access it from anywhere is another major advantage.

Cons

The weakest area for us is the business intelligence reporting. It does start to work better once you understand how it functions and spend some time getting familiar with it. Still, it clearly needs more attention and improvement in the future. For now, it's manageable once you know your way around it.

Pros

There is a really nice balance with Mews between being powerful and highly customizable while still feeling simple and efficient to use day to day. Features such as automatic card charging take a lot of manual work off our plate which gives us more time to focus on improving the guest experience. Another big plus is the built-in training through Mews University, so new team members can get up to speed quickly without needing much extra training. They also keep rolling out new features on a regular basis and the AI digital assistant has been incredibly useful whenever technical support is needed.

Cons

Honestly very little to complain about. Support response times dipped for a while but that has since been resolved and the AI digital assistant has been a huge help in the meantime.

Pros

The interface is very user friendly, it runs entirely on the web and it comes packed with features that make it a very capable platform.

Cons

One drawback is the missing integration with finance systems and subscription payments should not be treated separately from the revenue that has already been collected.

Pros

Compared with other property management systems I have used, I have rarely had trouble with Mews because the information is arranged in a very practical way. Guest details, reservations and payment information can all be accessed through different paths, so you don't have to follow one strict process just to find everyday details. A good example is the search bar which can filter through all reservations using just one reference number or a guest name. The Action Log is especially helpful because it shows the latest updates in each section, including who made the change and on what date. That makes it much easier to follow long-running guest procedures and figure out what happened later on when there has been a miscommunication.

Cons

There is a lot of value in how much information is available within just a few steps and the overall design looks modern and professional. At the same time, when I was learning how to use it, the layout and report views felt overloaded because there was so much information presented without much visual emphasis. I ended up memorizing the steps to reach things rather than recognizing them by how they looked, since most of�the interface�uses black, grey and white. I am not saying it needs to be overly colorful but certain things like prices or important notes would be easier to catch if they were highlighted more clearly.

Pros

Mews is very easy to use and the PMS is almost foolproof while still offering a lot of flexibility. We also use the Mews Kiosk on a tablet which has helped us get rid of paper registration cards and has saved the front desk team a lot of time.

Cons

Nothing much that needs improvement because it already comes with plenty of features. If I had to point out one thing, it would be useful to have a pre-registration option on�the kiosk�even when the room is not ready yet.

Pros

Getting started with Mews was very easy and the onboarding process made it quick to learn. Because it's cloud-based, I can access it anytime and from anywhere which is a big advantage. It also comes with a wide range of features that help reception staff improve customer satisfaction by making sure relevant information is visible wherever it's needed.

Cons

Because�the platform�runs in the cloud, there are occasional server outages or periods where performance slows down but these issues are usually resolved very quickly.

Pros

For properties focused on holiday stays, the platform can work reasonably well especially when you do not deal with business guests, company bookings or cost assumption declarations. In that kind of setup, the system seems to function fine enough.

Cons

When it comes to business partners, the payment options are lacking and the whole workflow is extremely frustrating. Business customers cannot add their company address during the booking process which means every business invoice has to be canceled and recreated manually afterward. That is a very messy way to work. Support has also been disappointing because when you are getting started with�this platform, there is basically nobody available to guide you or answer questions. On top of that the workflow is very unusual and takes a long time to understand and during that learning period a lot of mistakes can happen.

Pros

The booking engine works well and even the sales rep's accent was pleasant.

Cons

It doesn't offer reconciliation, batching or a night audit. Payments can take up to six days to arrive and they also keep part of the money in reserve. Their fees are deducted from every single deposit instead of being billed monthly. On top of that getting actual human support is nearly impossible as no one calls back, answers questions or explains anything. None of these issues were made clear during the sales process and if they had been, we never would have chosen it.

Pros

From the backend side, Mews has been a game changer for both me and the hotel. We moved over about five years ago and the number of integrations it offers, along with how seamlessly they connect, is unlike anything I had seen in older systems. Honestly switching from a legacy platform to Mews can open up entirely new revenue opportunities.

Cons

There is not much to complain about but one thing to keep in mind is that it works very differently from a legacy system where you might only pay for an upgrade every year or two to access new features. With�this platform, updates roll out all the time, usually every week, sometimes major and sometimes minor. That means you and your staff have to stay attentive, keep learning and keep adapting to make the most of everything�the system�offers. With that level of functionality comes the responsibility to actually keep up with it.

Pros

After working with Mews for the past 4 years, it's been impressive to see how quickly the company has grown. They've created a really strong product backed by an excellent team that is constantly asking for feedback to keep improving and move closer to the ideal PMS. The integrations are fantastic, the customer support is excellent and the technology is reliable and highly efficient.

Cons

They keeps improving the product and clearly spends a lot of time listening carefully to client feedback.