Mews Reviews

“modern PMS software”

Pros

Mews is very modern because it's a cloud-based PMS with a clean, easy to use interface. Staff can learn it quickly which cuts down training time and helps daily operations run more smoothly. Another big advantage is the range of integrations and automations available through the Mews marketplace. Also it is easy to connect with third-party tools like revenue management systems, POS platforms and channel managers.

Cons

The biggest limitation is around reporting and customization. The standard reports and built-in customization options are a bit restricted, so getting more detailed operational or financial insight often means relying on outside tools or doing extra manual work.

“standout for integrations”

Pros

One of Mews biggest strengths is how flexible and integration friendly it is. That makes it easy to connect with other systems and adjust as business needs change. The support team also responds quickly and clearly knows the product well which is very helpful during technical setups or more complex configurations. Plus the interface is user-friendly and well built for daily operations. The automation for rate and product updates whether done directly in the system or through the API cuts down a lot of manual work and saves significant time. Another major benefit is being able to handle a wide mix of bookable services in one platform, from long stay, mid stay and short stay options to parking, MICE and even hourly services. This makes it a strong choice for hospitality businesses focused on efficiency and growth.

Cons

I noticed that the more advanced capabilities, particularly around event management and custom reporting are still somewhat limited or depend on workarounds.

“Modern pms with powerful integrations”

Pros

Working with this software has been a positive experience. It's a modern, cloud based PMS with an user friendly interface so staff can pick it up quickly and start using it without much training. That really helps cut down onboarding time and makes daily operations more efficient. Another big advantage is the range of integrations and automations available through its marketplace. It connects well with a lot of third party systems including revenue management tools, POS platforms, channel managers and more.

Cons

An area that could be better is reporting and customization. The built in reports and customization features feel somewhat limited so getting more detailed operational or financial insights often requires manual work or the use of external tools.

“flexible platform”

Pros

One of the biggest strengths is how flexible it is and how well it connects with other systems which makes it simple to adapt as business needs change. The support team is quick to respond, knows the product well and is especially helpful during technical setups or more complex configurations. Also the interface feels user friendly and is well designed for daily use. The automation for rate and product updates whether done directly in the platform or through the API saves a lot of time and cuts down on manual work. Another major plus is being able to handle a broad mix of bookable services from long stay, mid stay and short stay stays to parking, MICE and even hourly bookings all in one unified system. That makes it a very strong option for hospitality businesses that want both efficiency and room to scale.

Cons

A few of the more advanced functions (particularly around event management and custom reporting) still feel somewhat limited or need workarounds to achieve the desired result.

“Its marketplace integrations shine”

Pros

One thing that really stands out is the Mews Marketplace as it offers a wide range of apps that connect with Mews and the setup process is very easy.

Cons

There is not much to complain about with�the platform�overall. The one downside is that credit card processing runs through a�platform�master account, so there is no direct relationship with the card processor which makes dispute handling and accounting reconciliation more complicated.

“Made a huge difference”

Pros

Mews has made a huge difference for us at the front desk. The automated processes especially payment handling, make our daily workflow much more manageable. We also really value the kiosk integration because it means we do not have to rely on third-party providers. On top of that Mews helps us save a lot of paper. Lists are digital now, both for breakfast service and housekeeping. The overall automation, including the guest journey, gives us more time to focus on guests on site.

Cons

Support was quite slow at the beginning, although that has improved a lot since then. Also there are still a few use cases that do not feel fully thought through yet and could be handled better, such as split invoices.

“One system excellent value”

Pros

Mews offers excellent value for the price, with a user friendly platform that brings hotel management, housekeeping, restaurant reservations and event coordination together in one system. The interface is also simple, everyday tasks move along efficiently and the housekeeping team really benefits from the clear real-time room status updates. On top of that customer support has been responsive and professional whenever needed.

Cons

A few of the more advanced features can take a bit of time to learn during the initial setup, though that mostly comes from how flexible�the system�is.

“Simplifies our work life”

Pros

Running day to day operations on Mews is not a problem. It's a modern cloud-based system that keeps improving regularly and the automation is strong enough to cut down a lot of manual work. The interface is also clean and user friendly, so it's pleasant to use and the integrations plus the open ecosystem make it very flexible. I also appreciate the forward-thinking approach it brings to hospitality operations. Plus the ability to scan passports directly during online check-in is a really useful touch and customer support has been excellent especially with the new live chat.

Cons

More advanced workflows still need manual handling, so not everything is fully streamlined yet. There are also service charge issues in some countries and parts of the guest journey could still be improved to make things easier and more user-friendly for guests.

“Great marketplace integrations”

Pros

The best part about it is the marketplace. It offers a wide range of apps that connect with the platform and getting them set up is very easy.

Cons

There is very little to complain about. The one downside is that credit card processing runs through a software master account so there isn't a direct connection with the payment processor. That can make dispute handling and accounting reconciliation a bit more complicated.

“digital workflows that save time”

Pros

It has taken a huge load off our front desk work. The automated processes especially payment handling make our daily workflow much more efficient. The kiosk integration is also a big plus for us because we don't have to rely on any third party providers. We're saving a lot of paper with this as well. Lists are digital now both for breakfast service and housekeeping. Overall the automation including the guest journey gives us more time to focus on guests on site.

Cons

Support was quite slow at the beginning although that has improved a lot. There are still a few use cases that don't feel fully thought through yet and could be improved further such as split billing.

“All in one hospitality winner”

Pros

Getting good value out of this software has been pretty clear since day one. It brings hotel management, housekeeping, restaurant reservations and event coordination together in one platform which makes daily operations much easier to handle. The interface feels user friendly, workflows move along efficiently and the real time room status updates are especially helpful for housekeeping. Other than that customer support has been responsive and professional whenever needed.

Cons

A few of the more advanced features do take some time to learn during the initial setup although that mostly comes from how flexible the system is.

“Good platform”

Pros

Right from the start it feels like a modern cloud based system that keeps getting better with regular updates and improvements. The automation is one of its biggest strengths because it cuts down a lot of manual work and the interface is clean, accessible and pleasant to use day to day. I also appreciate the strong integrations and open ecosystem which make it feel very forward thinking for hospitality operations. Having passport scanning built directly into the online check in is a really useful touch and the new live chat support has been excellent whenever help is needed.

Cons

There are still a few advanced workflows that require manual steps so not everything is fully organized yet. Service charge handling can also be an issue in some countries and parts of the guest journey could use more improvement to make the experience clearer and more user friendly for guests.

“broken promises and no accountability”

Pros

At first, Mews looked like the perfect PMS. The idea of a modern, cloud based platform that would make daily operations easier sounded great. The booking engine was presented as sleek and powerful, able to handle everything from upsells to cancellations without trouble. We were also sold on the promise of AI-driven support being available whenever needed. Sadly that was not the reality at all. Guests still cannot cancel reservations through the portal like we were told. Adding extras or upsells during booking is so limited that it would actually cost us revenue. The system keeps opening new browser tabs instead of letting us work in one organized window. And the interface itself is confusing, awkward and far from user friendly.

Cons

The worst part has been the complete lack of honesty and accountability. Every time we raised problems, the response was either excuses, delays or no reply at all. I even sent a formal termination letter on Monday and days later there was still no response. That says everything about the level of customer care they provide.

“promises that fell apart”

Pros

At first glance it looked like exactly the kind of PMS we wanted. The idea of a modern cloud based platform that would organize daily operations sounded perfect. The booking engine was presented as a polished tool that could manage everything from upsells to cancellations without trouble and the AI support was supposed to be available whenever help was needed. But in actual use none of those promises matched reality. Guests are unable to cancel reservations through the portal the way we were told they could. Adding extras or upsells during the booking process is so limited that it would actually hurt our revenue. The system keeps opening separate browser tabs instead of letting us work efficiently in one window. Also the interface is confusing, awkward and far from user friendly.

Cons

Worst of all was the lack of transparency and responsibility. Every time we raised a problem the response was either an excuse, a delay or no reply at all. I sent a formal termination notice on Monday and several days later there was still no acknowledgment. That says everything about the level of customer support we received.

“Easy to learn”

Pros

Using this hotel PMS is very easy. The design is modern, the self-learning university is genuinely helpful and it offers the best value for the money. The fully integrated payment solution is also a big plus.

Cons

Reporting section and dashboard still have room for improvement. We'd also like to see more CMS features added to the guest profiles.

“Solid value for the price”

Pros

Using this hotel PMS has been very easy. The design looks polished, the self-learning "university" is genuinely helpful and it offers solid value for the price. The fully integrated payment solution is also a big plus.

Cons

The reporting section and dashboard still have room for improvement. It would also be better if guest profiles included more CMS features.

“They truly listen to feedback”

Pros

After using it for quite a while, we're genuinely thrilled not just with the software itself but especially with the company's overall mindset. It does not build features in isolation or without considering real world needs as they develop the product alongside the people who actually use it. User feedback is clearly taken seriously, shared internally and often reflected directly in ongoing improvements. That really gives us the sense that our voice matters as customers. The system itself is user friendly, modern and thoughtfully designed. Overall it's enjoyable to use and has made many parts of our daily work noticeably easier.

Cons

There is only one small thing still on our wish list that is having additional payment options such as PayPal would make�the platform�even better from our perspective. From what we understand, though, this is already planned on the roadmap and that's exactly what we value so much.�The platform�keeps evolving together with its customers. It's an excellent tool backed by an excellent team.

“customer focused”

Pros

After working with this software for a while we're genuinely very happy with it, not just because of the system but also because of the company's overall approach. It doesn't build features in isolation or ignore what the market is asking for. They actively involve users in the process. Feedback is taken seriously, shared internally and often even reflected directly in product updates. As a customer that really gives us the sense that our input matters and that we're being listened to. The platform itself feels modern, accessible and well designed. It's enjoyable to use and helps simplify a lot of our daily operations.

Cons

A small thing still on our wishlist is support for additional payment options like PayPal which would make the product even more complete from our perspective. From what we understand though this is already planned on the roadmap and that's actually something we really value: it keeps evolving together with its customers. Overall it's an excellent tool backed by an excellent team.

“Automation handles the heavy work”

Pros

Running HOLI City Apart Hotel in Berlin, I have been genuinely impressed by Mews. It's a modern, well-designed PMS/POS system that takes a lot of work off our plate while also improving the service we can offer our guests. The interface is clean, well-organized and easy to use, with plenty of customization options especially in reporting which is essential for our daily operations. One of the biggest advantages for us has been the large number of integrations available. They've let us connect our existing systems to it without hassle and automate many processes along the way. In payments, it saves us valuable time every day. Automatic processing of virtual credit cards reduces errors and takes pressure off the team. The POS integration also went smoothly as the switch from our previous provider was easy and the system has been stable and reliable ever since. The team also deserves a lot of credit. From setup and training to ongoing support, we felt professionally guided at every stage. The developers also seem to constantly come up with practical new features that make daily work even more efficient. Online check-in and upselling have been especially valuable, improving both our guest reviews and our revenue.

Cons

Nothing major but a few smaller things we'd like to see added in the future, such as automatic invoice reductions for no-shows or automatic feedback sent to OTAs. That said, I am confident these points will be addressed too. The platform keeps evolving, listens to user feedback and continues to bring real innovation to hotel management.

“Amazing PMS”

Pros

Running HOLI City Apart Hotel in Berlin I've been genuinely impressed by this software. It's a modern, well thought out PMS/POS platform that takes a lot of pressure off our team while also helping us deliver a better guest experience. The interface is clean, accessible and easy to figure out with plenty of customization options (especially in reporting which is essential in our everyday operations). One of the biggest advantages for us has been the sheer number of integrations available. They've allowed us to connect our existing systems smoothly and automate many processes along the way. Their payments option has been a real time saver particularly when it comes to automatically handling virtual credit cards. That has reduced manual errors and made life easier for the team. The POS integration also went very smoothly, the switch from our previous provider was easy and the system has been stable and reliable ever since. The softwares team deserves a lot of credit as well. From setup and training to ongoing support we felt professionally guided throughout the entire process. The developers clearly keep innovating because new practical features appear regularly and continue to improve daily workflows. Online check in and upselling in particular have helped boost both our guest review scores and our revenue.

Cons

Of course there are still a few smaller things we'd like to see added in the future such as automatic invoice reductions for no shows or automatic feedback sent back to OTAs. That said we're confident these points will be addressed as well. It keeps evolving, listens to user feedback and brings real innovation to hotel management.