Mews Reviews

Pros

Running daily operations is much more streamlined with Mews. The interface is user-friendly and a lot of manual work is automated which gives our staff more time to focus on delivering better guest service. It also fits well with what modern travelers expect especially with contactless features and online check-in that make arrivals faster and more convenient. On the business side, the flexible rate management and the option to monetize extra spaces have helped us improve our pricing approach and uncover additional revenue opportunities. I am also very pleased with how committed they are to ongoing development. The beta program gives us a chance to try new features early and share feedback which helps keep Mews innovative and aligned with the needs of the hospitality industry.

Cons

The reporting tools are good overall but I'd still welcome more customization for deeper analysis. Having more flexible reporting options would make it easier to drill down into the data and get a more detailed view of hotel performance.

Pros

Between the integrations, automatic payments tied to the rate structure, the sleek booking engine, the user-friendly setup and the support team, There is a lot to appreciate here. They also keep rolling out updates and improvements based on feedback from properties which makes the platform feel like it's always moving in the right direction.

Cons

It would be even better if�the platform�included more built-in tools especially for revenue management and a stronger guest messaging system.

Pros

The product is very flexible and the wide range of integrations is a big advantage. It's also clear that the platform is being continuously developed, with regular improvements that make the product better over time.

Cons

One area that still needs work is support handling. A dedicated support portal for tracking tickets would make a big difference because right now following up on older issues means digging through past emails and each reply from�the company�starts a separate email thread without much context.

Pros

Beyond the online booking side of things, Mews provides several tools that simplify day-to-day work which helps staff stay more attentive and available for guests.

Cons

Since we were using the trial version, I am not sure whether we actually had access to all of the features.

Pros

If you're looking for software to handle room management and a booking engine, this does the job really well. We use it for a wedding venue, though and it hasn't been quite as flexible or adaptable for our setup as we had hoped.

Cons

Getting started was pretty complicated and most of the setup work fell on the venue side. We also had a lot of prepaid deposits to transfer from our old system and that process had to be done manually.

Pros

Working with it made guest allocation really easy and it was just as simple to adjust room assignments, view the entire reservation board and update rates whenever needed.

Cons

The downside was that it didn't meet the new invoicing regulations in Greece, so we ultimately had to move to another system.

Pros

Its Marketplace API integrations are excellent, although with so many choices available, you really have to research for yourself which ones actually perform well. A lot of the interface works very nicely and the room configuration options are extremely flexible. At the start, we genuinely loved it as support chat was responsive and we even had access to some developers behind the scenes. We hardly needed that but it gave us the sense that they were listening, even if they were always firm about certain things they did not want to adjust for us, like adding gender in reservations which is especially useful in hostels with mixed dorms.

Cons

Around COVID or just before it, they replaced the human support chat with a chatbot and left support email as the final contact option which they rarely answer in less than a week. There is a phone number for urgent matters but plenty of issues are not urgent and still deserve a response and even calling means dealing with a bot first. That shift has made us feel completely cut off from their team and at times it even keeps us from using�the platform�to its full potential because getting answers is so difficult. The knowledge base is decent but some articles are outdated and others are unnecessarily hard to navigate and now it is basically the only source for help. Overall, it is a pretty poor situation. I understand they had to make cuts during COVID but at the same time they were acquiring other PMS platforms and growing their customer base, so it is like the focus moved away from existing users toward aggressive expansion. As a result, long-time customers are now considering switching PMS systems, something they never wanted to do.

Pros

The interface is easy to use and it integrates well with other applications.

Cons

Customer support doesn't feel up to the expected standard and some marketplace integrations come with bugs.

Pros

It is pretty easy to use, runs in the browser and is simple to access from anywhere.

Cons

Lately, dealing with it has been really frustrating because the service has become almost nonexistent over the past few months. Important new features take far too long to be released and support tickets are often handled poorly or even closed without any real response.

Pros

I must say it is a very powerful system and the reporting is excellent. Connecting it to different channels is also simple. In the end, it just wasn't the right fit for our needs.

Cons

The biggest downside for me was that the tape chart could only be viewed for up to 14 days which was pretty limiting.