Mews Reviews

“Online check in saves hours”

Pros

Mews really stands out for its automation and how simple it is to use day to day. Tools like online check-in and check-out, automated payments and live updates between departments help us save a lot of time and cut down on manual mistakes. The interface is modern and user friendly, so training new staff is much easier than with other systems. Plus being able to access it from anywhere is another major advantage.

Cons

The weakest area for us is the business intelligence reporting. It does start to work better once you understand how it functions and spend some time getting familiar with it. Still, it clearly needs more attention and improvement in the future. For now, it's manageable once you know your way around it.

“Powerful but still feels simple”

Pros

There is a really nice balance with Mews between being powerful and highly customizable while still feeling simple and efficient to use day to day. Features such as automatic card charging take a lot of manual work off our plate which gives us more time to focus on improving the guest experience. Another big plus is the built-in training through Mews University, so new team members can get up to speed quickly without needing much extra training. They also keep rolling out new features on a regular basis and the AI digital assistant has been incredibly useful whenever technical support is needed.

Cons

Honestly very little to complain about. Support response times dipped for a while but that has since been resolved and the AI digital assistant has been a huge help in the meantime.

“modern automation”

Pros

Using this software has taken a lot of manual work off our plate thanks to its automation and user friendly design. Tools such as online check in and check out, automated payments and real time updates between departments help us save time and cut down on mistakes. The interface feels modern and accessible so getting new staff trained is much simpler. Being able to log in and use the system from anywhere is another major advantage.

Cons

The weakest area for me is the business intelligence reporting. It does start to work once you understand how to use it properly but getting to that point takes some extra effort and attention. As long as that part keeps improving in the future it's something we can manage.

“powerful features that save time”

Pros

It strikes a really nice balance between being powerful and highly customizable while still feeling simple and efficient to use day to day. Tools like automatic card charging take a lot of manual work off our plate which gives us more time to focus on improving the guest experience. It also comes with thorough built in training through Mews University so new team members can get up to speed quickly without needing much extra support. On top of that it keeps rolling out new features regularly and the AI digital assistant has been especially useful whenever technical help is needed.

Cons

There's very little to complain about. Support response times did slow down for a period but that issue has since been resolved and the AI digital assistant has been a huge help in the meantime.

“Entirely web based and friendly”

Pros

The interface is very user friendly, it runs entirely on the web and it comes packed with features that make it a very capable platform.

Cons

One drawback is the missing integration with finance systems and subscription payments should not be treated separately from the revenue that has already been collected.

“Everything organized in one place”

Pros

Compared with other property management systems I have used, I have rarely had trouble with Mews because the information is arranged in a very practical way. Guest details, reservations and payment information can all be accessed through different paths, so you don't have to follow one strict process just to find everyday details. A good example is the search bar which can filter through all reservations using just one reference number or a guest name. The Action Log is especially helpful because it shows the latest updates in each section, including who made the change and on what date. That makes it much easier to follow long-running guest procedures and figure out what happened later on when there has been a miscommunication.

Cons

There is a lot of value in how much information is available within just a few steps and the overall design looks modern and professional. At the same time, when I was learning how to use it, the layout and report views felt overloaded because there was so much information presented without much visual emphasis. I ended up memorizing the steps to reach things rather than recognizing them by how they looked, since most of�the interface�uses black, grey and white. I am not saying it needs to be overly colorful but certain things like prices or important notes would be easier to catch if they were highlighted more clearly.

“Kiosk replaced all our paperwork”

Pros

Mews is very easy to use and the PMS is almost foolproof while still offering a lot of flexibility. We also use the Mews Kiosk on a tablet which has helped us get rid of paper registration cards and has saved the front desk team a lot of time.

Cons

Nothing much that needs improvement because it already comes with plenty of features. If I had to point out one thing, it would be useful to have a pre-registration option on�the kiosk�even when the room is not ready yet.

“Accessible from anywhere anytime”

Pros

Getting started with Mews was very easy and the onboarding process made it quick to learn. Because it's cloud-based, I can access it anytime and from anywhere which is a big advantage. It also comes with a wide range of features that help reception staff improve customer satisfaction by making sure relevant information is visible wherever it's needed.

Cons

Because�the platform�runs in the cloud, there are occasional server outages or periods where performance slows down but these issues are usually resolved very quickly.

“feature rich and accessible platform”

Pros

The platform feels very flexible to use, being web based makes it convenient to access and it comes packed with a rich set of features.

Cons

One downside is the lack of integration with finance systems and subscription payments should not be treated separately from collected revenue.

“flexible search and action log”

Pros

After working with different property management systems this has been one of the few I've barely struggled with. The way the information is organized makes a big difference since guest details, reservations and payment information can all be accessed in different ways without having to follow a rigid path every time. One feature that really helps is the search bar which can filter through all reservations using just one reference number or a guest name. The Action Log is especially useful too because it clearly shows the latest updates in each section including who made the change and when. That makes it much easier to stay on top of long guest procedures and trace back what happened later on if there's ever been a miscommunication.

Cons

There's a lot of value in how much information you can reach in just a few steps and the interface does look modern and professional. At the same time during the learning process the layout and the reports felt overloaded with information that wasn't highlighted enough. Because so much of the screen uses black, grey and white I ended up memorizing the steps to find things rather than recognizing them visually. I'm not saying it needs to be full of bright colors but certain details like prices or important notes would be much better if they stood out more.

“Versatile pms that saves time”

Pros

Getting started with it was very easy and the PMS feels really foolproof while still offering a lot of flexibility. We also use the Kiosk on a tablet which has helped us get rid of paper registration cards and save valuable time at the front desk.

Cons

Not much that needs to be improved because it already includes plenty of features. If I had to point out one thing it would be adding a pre registration option on the Kiosk even when the room is not ready yet.

“Great cloud access and onboarding”

Pros

Very easy to use and the onboarding made it quick to learn. Because it's cloud based I can access it anytime and from anywhere which is a huge benefit. It also comes with a wide range of features that help reception staff improve customer satisfaction by making relevant information available wherever it's needed.

Cons

Because it runs in the cloud there can occasionally be a general server outage or some slowdown in performance though in most cases it gets resolved very quickly.

“poor fit for business hotels”

Pros

For properties focused on holiday stays, the platform can work reasonably well especially when you do not deal with business guests, company bookings or cost assumption declarations. In that kind of setup, the system seems to function fine enough.

Cons

When it comes to business partners, the payment options are lacking and the whole workflow is extremely frustrating. Business customers cannot add their company address during the booking process which means every business invoice has to be canceled and recreated manually afterward. That is a very messy way to work. Support has also been disappointing because when you are getting started with�this platform, there is basically nobody available to guide you or answer questions. On top of that the workflow is very unusual and takes a long time to understand and during that learning period a lot of mistakes can happen.

“business partner workflow nightmare”

Pros

Platform works reasonably well as long as you do not deal with business guests, company bookings or cost assumption declarations. For holiday hotels it may be suitable but for business hotels it becomes a real nightmare.

Cons

No proper payment solution for business partners found and the workflow for them is extremely poor. They cannot enter their business address during the booking process so every business invoice has to be canceled and rewritten manually. Honestly that is just ugly. Support is also lacking when problems come up. During the onboarding phase there is basically nobody available to ask for help. The workflow is very unusual, takes a long time to understand and during that learning period a lot of mistakes happen.

“missing basics and no support”

Pros

The booking engine works well and even the sales rep's accent was pleasant.

Cons

It doesn't offer reconciliation, batching or a night audit. Payments can take up to six days to arrive and they also keep part of the money in reserve. Their fees are deducted from every single deposit instead of being billed monthly. On top of that getting actual human support is nearly impossible as no one calls back, answers questions or explains anything. None of these issues were made clear during the sales process and if they had been, we never would have chosen it.

“Seamless integrations!”

Pros

From the backend side, Mews has been a game changer for both me and the hotel. We moved over about five years ago and the number of integrations it offers, along with how seamlessly they connect, is unlike anything I had seen in older systems. Honestly switching from a legacy platform to Mews can open up entirely new revenue opportunities.

Cons

There is not much to complain about but one thing to keep in mind is that it works very differently from a legacy system where you might only pay for an upgrade every year or two to access new features. With�this platform, updates roll out all the time, usually every week, sometimes major and sometimes minor. That means you and your staff have to stay attentive, keep learning and keep adapting to make the most of everything�the system�offers. With that level of functionality comes the responsibility to actually keep up with it.

“Missing basics and poor support”

Pros

The booking engine is decent and even the sales rep's accent was pleasant.

Cons

There's no reconciliation, no batching and no night audit which creates a lot of unnecessary trouble. Payouts can take up to six days and they also keep part of your money as a reserve. Also their fees are deducted from every deposit instead of being charged monthly. Getting actual human support is nearly impossible (calls aren't returned, questions go unanswered and nothing gets properly explained). None of these issues were made clear during the buying process and if they had been we never would have chosen this system.

“powerhouse for hotels”

Pros

After spending most of my time in the backend switching to this about five years ago has been a game changer for both me and the hotel. The number of integrations it offers and how smoothly they connect is on a completely different level from anything I had seen before. If you're still stuck on a legacy system moving to this software can open up a lot more revenue opportunities.

Cons

Really isn't much to complain about but one thing to keep in mind is that this isn't like an old legacy system where you pay for an upgrade every year or two and then just carry on. Here new features roll out constantly sometimes weekly with some updates being minor and others much more significant. To really get the full value you and your staff have to stay aware of what's changing and keep adapting along with the system. The functions are impressive but it does require ongoing attention to use them properly.

“Company constantly seeks feedback”

Pros

After working with Mews for the past 4 years, it's been impressive to see how quickly the company has grown. They've created a really strong product backed by an excellent team that is constantly asking for feedback to keep improving and move closer to the ideal PMS. The integrations are fantastic, the customer support is excellent and the technology is reliable and highly efficient.

Cons

They keeps improving the product and clearly spends a lot of time listening carefully to client feedback.

“Automation frees staff for guests”

Pros

Running daily operations is much more streamlined with Mews. The interface is user-friendly and a lot of manual work is automated which gives our staff more time to focus on delivering better guest service. It also fits well with what modern travelers expect especially with contactless features and online check-in that make arrivals faster and more convenient. On the business side, the flexible rate management and the option to monetize extra spaces have helped us improve our pricing approach and uncover additional revenue opportunities. I am also very pleased with how committed they are to ongoing development. The beta program gives us a chance to try new features early and share feedback which helps keep Mews innovative and aligned with the needs of the hospitality industry.

Cons

The reporting tools are good overall but I'd still welcome more customization for deeper analysis. Having more flexible reporting options would make it easier to drill down into the data and get a more detailed view of hotel performance.