Last Updated
Overview
Mews simplifies hospitality management by unifying bookings, payments, and guest services into one cloud-native platform. Though the wide range of integrations may take time to tailor, its flexibility is broad and adaptable. For forward-thinking properties aiming to modernize operations and boost revenue, Mews delivers a proven, award-winning solution.
Overall Rating
Based on 30 users reviews
4.3
Rating Distribution
Positive
80%
Neutral
13%
Negative
7%
Starting Price
Custom
Mews Specifications
- Property Accounting
- Reporting and Analytics
- Alerts/Notifications
- Mobile App
What Is Mews?
Mews is a cloud-native Property Management System (PMS) built for the hospitality industry. It helps hotels, hostels, apartment groups, and other lodging businesses automate manual tasks, personalize guest experiences with AI, and increase revenue. The platform features an intuitive interface for quick staff adoption, embedded payment processing for seamless transactions, and cloud-native access from any device with instant updates and strong security.
Mews Pricing
The vendor offers customizable Mews price plans for different users. These include:
Independent Hotels:
- Essentials
- Advanced
- Enterprise
Group:
- Portfolio
- Brand
Hostel or Long Stay:
- Traveler
- Long Stay
Disclaimer: The pricing is subject to change.
Mews Integrations
The software supports integration with over 1,000 systems and platforms, such as:
- SiteMinder
- Duetto
- Canary Technologies
- Oaky
- TrustYou
- Expedia
Who Is Mews For?
Mews is ideal for businesses in the hospitality industry. It is typically used by:
- Hotels
- Hostels
- Apartment groups
- Hospitality chains
Is Mews Right For You?
Mews is a strong fit for forward-thinking hospitality businesses seeking to modernize their operations with a flexible, cloud-native platform. Its standout feature is its open API, which allows for extensive customization and integration with over 1,000 marketplace apps, enabling you to build a tech stack perfectly suited to your needs. Voted the #1 PMS by HotelTechReport for 2024 and 2025, Mews is recognized for its innovation and user-centric design that helps automate tasks and elevate the guest experience.
Still doubtful if Mews is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Mews Features
Payments
Mews offers a fully embedded payment processing platform that automates transactions to save time, reduce manual errors, and improve security. It offers a frictionless experience for both guests and staff, handling payments seamlessly from booking through check-out without needing separate gateways.
Virtual Concierge
This feature empowers guests with self-service options through a web-based Guest Portal, requiring no app download. It facilitates online check-in and check-out, direct messaging, and digital upselling of services, enhancing guest convenience and boosting ancillary revenue for the property.
Housekeeping Management
The app provides real-time room status updates, helping to prioritize cleaning schedules automatically based on arrivals and departures. This significantly improves room turnover speed and operational efficiency.
Multi-Property Management
Designed for hotel groups and chains, this feature allows for centralized management of multiple properties. It includes tools for bulk rate management, a portfolio-wide performance dashboard, and centralized user administration, ensuring brand consistency and operational efficiency across all locations.
Pros And Cons of Mews
Pros
Mews Kiosk eliminates need for paper registration cards
Frees up front desk staff time and streamlines check-in process
Extensive integration capabilities
Cons
Limited CMS features available in guest profiles
Customization options for reporting and profiles are insufficient
Mews Reviews
Total 30 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars10%
3
Stars7%
2
Stars7%
1
Stars7%
Share your experience
Real Estate, 51-100 employees
More than a year
“standout for integrations”
Pros
One of Mews biggest strengths is how flexible and integration friendly it is. That makes it easy to connect with other systems and adjust as business needs change. The support team also responds quickly and clearly knows the product well which is very helpful during technical setups or more complex configurations. Plus the interface is user-friendly and well built for daily operations. The automation for rate and product updates whether done directly in the system or through the API cuts down a lot of manual work and saves significant time. Another major benefit is being able to handle a wide mix of bookable services in one platform, from long stay, mid stay and short stay options to parking, MICE and even hourly services. This makes it a strong choice for hospitality businesses focused on efficiency and growth.
Cons
I noticed that the more advanced capabilities, particularly around event management and custom reporting are still somewhat limited or depend on workarounds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 51-100 employees
More than a year
“modern PMS software”
Pros
Mews is very modern because it's a cloud-based PMS with a clean, easy to use interface. Staff can learn it quickly which cuts down training time and helps daily operations run more smoothly. Another big advantage is the range of integrations and automations available through the Mews marketplace. Also it is easy to connect with third-party tools like revenue management systems, POS platforms and channel managers.
Cons
The biggest limitation is around reporting and customization. The standard reports and built-in customization options are a bit restricted, so getting more detailed operational or financial insight often means relying on outside tools or doing extra manual work.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 51-100 employees
Less than a year
“Simplifies our work life”
Pros
Running day to day operations on Mews is not a problem. It's a modern cloud-based system that keeps improving regularly and the automation is strong enough to cut down a lot of manual work. The interface is also clean and user friendly, so it's pleasant to use and the integrations plus the open ecosystem make it very flexible. I also appreciate the forward-thinking approach it brings to hospitality operations. Plus the ability to scan passports directly during online check-in is a really useful touch and customer support has been excellent especially with the new live chat.
Cons
More advanced workflows still need manual handling, so not everything is fully streamlined yet. There are also service charge issues in some countries and parts of the guest journey could still be improved to make things easier and more user-friendly for guests.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Mews offer an API?
Yes, Mews offers an open, API-first platform.
What languages does Mews support?
Mews software supports multiple languages, including French, English, Spanish, and German.
What level of support does Mews offer?
Mews offers support via phone and live chat.
What types of pricing plans does Mews offer?
The vendor offers customizable pricing plans for different users. These include Essentials, Advanced, and Enterprise for Independent Hotel, Portfolio and Brand for Group, and Traveler, and Long Stay for Hostel or Long Stay. All plans are available via a custom quote. Get in touch for a tailored Mews cost estimate.
Does Mews offer a mobile app?
Yes, Mews has a mobile app for staff available on both iOS and Android devices.
What other apps does Mews integrate with?
Mews integrates with over 1,000 hospitality apps through its Marketplace. Key integration partners include channel managers like SiteMinder and D-Edge, revenue management systems like Duetto and IDeaS, and guest experience tools like Oaky and TrustYou.
Who are the typical users of Mews?
Typical users who benefit from Mews features include businesses in the hospitality industry.