Pilera Software Reviews

“Wonderful product for HOA member database.

Pros

The ease of use is remarkable. It's very easy to begin, understand the product, and incorporate it into daily routines.

Cons

Any software can be improved, but there's nothing specific I would mention here.

“Excellent platform for HOA management with outstanding tech support.

Pros

The technical assistance is excellent. We never had any trouble with issues because tech support was always there for us. I really value that Pilera facilitates the electronic board election process. After updating our HOA bylaws, we now conduct Board of Trustees elections online through Pilera (and their third-party provider). We've completed two annual elections this way, and in the latest one, around 80% of homeowners voted electronically through Pilera, while the rest used paper ballots. Electronic elections enhanced the process's legal compliance and lowered our expenses.

Cons

The website template and document management could be a bit more modern.

“Love this platform!

Pros

Integration with accounting software provides a portal and foundation for our homeowners.

Cons

There's nothing to critique. We continue to enjoy all the features we use and are always eager to see new launches.

“Pilera Daily User

Pros

Customer support is excellent. You submit a ticket and get a quick response. Timing when you send out dailies is crucial.

Cons

Sometimes it's tricky to get pictures or graphics to fit properly.

“Great Database Manager

Pros

One of the best features Pilera offers is the search function. Being able to search for names across all the HOAs we manage saves us a lot of time. Additionally, integrating and syncing with our accounting software is extremely beneficial.

Cons

If there's one thing I dislike, it's that I would prefer the resident database to appear immediately after selecting the HOA instead of being directed to the dashboard.

“good program and service

Pros

We can send out mass emails to residents from the office or home, and for planned emails, we can set a specific time for them to be sent out. It's easy to use and maintain resident information.

Cons

I found no issues with the software; it meets our needs perfectly.

“Use of Pilera

Pros

What I like most is the access to customer support. It's quick, intuitive, and we can schedule actual training sessions.

Cons

We were informed about several options, but I feel we didn't get enough information at the start of our partnership with Pilera. I would like more detailed rollouts of upcoming changes and events.

“User friendly

Pros

It's simple to use. The representative for our company was always available, willing to assist, and promptly returned emails and calls.

Cons

The community website can be difficult to navigate at times, especially with uploading photos. I've had trouble determining if a photo is the main one or not.

“Pilera Review for property Management

Pros

As a new Assistant Property Manager, Pilera has made it very simple to contact residents at the various properties I work with and track the history of work orders and requests submitted by residents.

Cons

The Resources tab can be a bit awkward at times. The distinction between the "Legacy" and "New" tabs can be confusing for new users.

“Pilera Software Review

Pros

The ability to log violation letters, work orders, and common questions to each individual unit is very useful. The document library is also valuable.

Cons

There are no issues at this time.

“Love Using Pilera

Pros

I love how easy it is to find unit owner information, as well as using the support/help desk.

Cons

If I had to pick a downside, it would be that the customization options could use some enhancement.

“Easy to use software and outstanding customer service

Pros

I love that the software is uncomplicated. It's very easy to navigate. I love that it provides a central place for our residents to keep up with the community and their accounts. Additionally, Pilera offers excellent customer service that is professional, reliable, and provides solutions when I have an issue.

Cons

My main issue with Pilera is the Unassigned folder. I think this feature can lead to issues or correspondence being overlooked. Sometimes, understanding warnings can be challenging. I've had complaints from investors about using Pilera because they have multiple names as owners and can't link all their accounts in one login. Also, some people have complained that they can't get an actual statement from Pilera for lenders when needed. The transaction history isn't always acceptable by lenders.

“Pilera Review

Pros

The customer service team is fantastic at helping you navigate through any issue you may encounter with the software. We can provide our clients with answers to their Pilera questions thanks to the responsiveness of the customer service team.

Cons

I hope for more filtering options when generating resident or address reports on the software.

“Wonderful website, easy to use

Pros

The portal is very helpful. It's easy to communicate with owners and managers, and I love the maintenance work order options.

Cons

I preferred the old document library over the new one.

“Great Service and Features

Pros

The product is simple to use with lots of useful information.

Cons

I wish it had additional features, like the ability to add graphics to notices.

“Condo Management

Pros

Work order tracking and contractor assignment are very convenient.

Cons

There is a lack of search features and ease of use in the document library for residents.

“RInconada Hills

Pros

I like how simple it is to use and that it is accessible on the web.

Cons

I don't like that we can't set up households. It would be better to set one address with all residents under one account.

“Dependable, Scalable, Consolidates, basis for our recent success!

Pros

We can document every interaction with our residents. It has built-in ticketing/tracking capabilities. We can customize who we send communications to, from an individual to the entire community. It allows us to know if the messages are received and opened. It provides us with a document repository for every community and a resident portal for every homeowner or tenant. The product support is exceptional!

Cons

The setup takes some getting used to. Initially, the product's flexibility can delay finding the most efficient setup.

“19 months live with Pilera Property Management

Pros

Pilera is very open to listening and making adjustments to the software if they see the value and how it benefits all their clients. They promised this before we made the switch, and in my opinion, they have made changes I asked about and others that I have liked. This is why I value Pilera and recommend them to all associations.

Cons

It takes a long time for the programmers to adjust the software. When we asked if they could make the contacts searchable, it took over a month. However, I understand that not every association would want this feature. Pelican Cove uses the contact information for gate entry, so making it searchable helps when delivery services come in and don't know the unit number they're going to.

“On the fence

Pros

I like that the software is very easy to use. Its functionality is excellent for basic tasks. I must admit, I haven't explored all the available features yet, which is something I need to look into more.

Cons

We use the email feature the most, and the lack of customization can be frustrating at times. For example, the residents dislike the email borders, but we can't change them. I do like that the development team is taking our feedback and making Pilera more functional.