Last Updated

Key Takeaways

Generated from the text of customer reviews

Pilera software is a property management platform for HOAs and rental communities. It simplifies resident communication, maintenance requests, and daily operations through a centralized system. While the email feature lacks customization, it provides the essential tools needed for efficient community management.

Our Verdict

Pilera is a good fit for HOA management companies, condo associations, and residential communities. It helps teams manage resident communication, maintenance requests, and daily operations from one place. Its resident portal and engagement tools are key strengths. Overall, it is a strong choice for organizations that want a more organized approach to community management.

Pilera Software Specifications

  • Tenant Management
  • Lease Management
  • Rent Collection
  • Maintenance Requests

Pilera Software Features

Condo And Rental

The condo and rental module help track leases where property managers can easily monitor lease expirations and renewals and ensure that rent payments are received in a timely manner.

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Pilera Connect

Pilera Connect helps community managers communicate with residents through multiple channels from a centralized platform. It supports the distribution of announcements, updates, reminders, and important notices while helping associations maintain consistent communication and improve engagement across their communities.

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Maintenance

The software's integrated work order and vendor management system helps easy processing of resident-submitted work orders, assign them to managers or vendors, and track every action. It helps ensure that maintenance and repair tasks are completed efficiently and promptly.

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Pilera Ops

Pilara provides tools for managing service requests, tracking issues, and coordinating operational tasks across communities. It helps teams document activities, assign responsibilities, monitor progress, and maintain communication throughout the resolution process, supporting more organized day-to-day property management workflows.

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Resident Portal

By offering online payment options, Pilera helps simplify the payment process, reduce errors, and improve resident satisfaction by giving access to all important community information on one platform.

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Pilera Care

This feature helps property management teams track resident concerns, manage support interactions, and coordinate follow-up activities from a centralized system. It supports a more organized approach to resident services by helping teams maintain records, monitor requests, and improve responsiveness.

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Community websites

Pilera's websites are customizable where property management companies can design and customize them to fit their brand and provide important information to residents. It includes information about the community, photos, news, events, and more.

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HOA Voting

This feature enables associations to conduct elections, surveys, and community votes through an online platform. It helps boards distribute ballots, collect responses, and track participation while maintaining organized voting records and supporting community decision-making processes.

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Pros And Cons of Pilera Software

Pros

  • Supports the electronic board election process for HOAs

  • Allows users to schedule training time

  • Offers data sync with accounting software and data

Cons

  • Lacks a search feature document library for resident data

  • Does not offer a feature for violation letter templates

Pilera Software Pricing

Basic

Professional

Enterprise

  • Up to 5 Property managers

  • Advanced roles support

  • Email, Phone, Text, Physical Mail credits

  • Credit Renewal Bundle with 10 cents/credit

  • Language Translation (Spanish only)

  • Up to 3 distribution groups

  • Announcement scheduling

  • Message history up to 3 months

  • Resident Portal

  • All Basic features, plus

  • Message delivery analytics

  • Announcement templates

  • Automated communication usage reports

  • Automated invalid contact information report

  • Incident logs

  • Unit work orders

  • Common-area work orders

  • Violations

  • Architectural Requests

  • All Professional features, plus

  • Custom email footer message

  • Bulk update tickets

  • Custom categories

  • Work order E-mail custom message

  • Vendor tracking

  • Insurance expiration notifications

  • Enterprise reports

  • Online payments (Unlimited)

  • Discussion board custom categories

Disclaimer: The pricing details were last updated on Aug 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Pilera Software Reviews

Total 28 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

79%

4

Stars

21%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

G

Gorokhovsky

Consultants, 51-100 employees

More than a year

5.0
January 2024

Wonderful product for HOA member database.

Pros

The ease of use is remarkable. It's very easy to begin, understand the product, and incorporate it into daily routines.

Cons

Any software can be improved, but there's nothing specific I would mention here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J

Jill

Recreational Facilities and Services, 51-100 employees

Less than a year

4.0
July 2023

Pilera Daily User

Pros

Customer support is excellent. You submit a ticket and get a quick response. Timing when you send out dailies is crucial.

Cons

Sometimes it's tricky to get pictures or graphics to fit properly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

T

Theresa

Real Estate, 11-50 employees

More than a year

5.0
July 2023

Love this platform!

Pros

Integration with accounting software provides a portal and foundation for our homeowners.

Cons

There's nothing to critique. We continue to enjoy all the features we use and are always eager to see new launches.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

What pricing plans does Pilera offer?

The vendor offers different plans under Single Community (starting at $75/month) and Manager Company (starting at $250/month) tiers. Get in touch for a tailored Pilera cost quote.

Who are the typical users of Pilera?

It caters to small to large property management businesses. Pilera users include condos, Apartments and single-family units.

What languages does Pilera support?

It supports English.

What other apps does Pilera integrate with?

It integrates with QuickBooks, Vantaca, Amsi, CINC systems, Jenark and more.

Does Pilera support mobile devices?

No, it does not offer support for mobile devices.

What level of support does Pilera offer?

It offers support via email/help desk, knowledge base and phone.

Does Pilera offer an API?

No, Pilera does not provide an API.