PropertyWare Reviews

“Review done on 06/17/2022

Pros

I'm accustomed to it. It is relatively easy to learn and meets all the needs for property management accounting.

Cons

The external portals are difficult for our owners and tenants to navigate.

“Good product but improvements could be made.

Pros

Good product, but there's room for improvement. Overall, I like it. I haven't used other PM products, so I can't compare.

Cons

Customization and automation are key. In 2022, automation is becoming crucial. Some tedious tasks could be minimized or eliminated with automation. Setting up custom auto emails and alerts would be very helpful. The DocuSign integration had limitations, so we removed it. It wouldn't allow us to add/edit certain things without changing the entire template, and we need flexibility. The text messaging feature lacked mass text functions, so we got rid of it. Auto texts would be useful. Conditional logic would also be an amazing addition.

“Enjoying the system, only because the support team is on point and response time is impeccable.

Pros

The support team is outstanding. Their support ensures the product meets customer needs. All systems have issues, but your support team is the foundation that allows this product to excel.

Cons

You can't open multiple browser windows with the system. If I open tenant A's page to send a notice and then glance at tenant B's page, the information from tenant B's page will plug into the mail merge for tenant A.

“Propertyware's property management program

Pros

Propertyware's property management program is excellent. I can't imagine how our company would function without it.

Cons

I can't think of anything I dislike about Propertyware's software.

“More Needed

Pros

I value the connections with different vendors.

Cons

Clunky. Clunky sums it up.

“okay software

Pros

Excellent customer support, very prompt and professional.

Cons

The user interface is complicated, and it can't report proper ownership on the owner's statement.

“PW Review

Pros

The customer service has been fantastic, even when I made mistakes due to my lack of knowledge. They were incredibly helpful and professional.

Cons

It tends to slow down my browser, but that could be due to my hardware and the software's complexity.

“Great Software for Property Management

Pros

I like the clear and concise layout of this software. Other software programs are too cluttered and Excel-based. This one is more modern and user-friendly.

Cons

Technical support often takes a long time. When I call about glitches, particularly with partial payment applications in bill pay, I'm on the phone for at least an hour, and the issue is rarely resolved immediately.

“Like and Dislike

Pros

Excellent customer service, I always get the help I need.

Cons

Maybe it's the admin settings, but I need: property-specific emails and notifications, accurate reports like 90-day expirations, and 90-day notifications for owners, just like tenants get.

“Residential Property Management Propertyware User

Pros

Propertyware is simple to use, and most functions are accessible on a mobile device when you're on the go. Phone support is available from 9 am to 8 pm EST. There are multiple templates for owner statements. It keeps property management paperless. No accounting background is needed to use the platform, but it helps.

Cons

To view a document from the admin platform, it must be downloaded each time, rather than viewed directly in the platform. Tenant payments are limited in maximum amounts and are only accepted one at a time, taking up to five business days to process. Not all phone support techs are well-versed in the software, so multiple calls are sometimes needed to get an answer.

“Propertyware is highly recommended by me for Property Managers

Pros

I was pleased to see the company using software that consolidates so much property management information.

Cons

I spoke about viewing previous responses when working with the accounting.

“Great software for a small business

Pros

The online tenant portal is a big help for both the corporate office and tenants.

Cons

There isn't a feature to clone journal entries with more than one item. For example, monthly property tax accruals have to be entered by hand each month. The new recurring entries function only handles one account per entry, which isn't practical for managing many properties. One monthly entry for one property can require four recurring entries. This process isn't workable and requires checking each month for accuracy. Many reports can't pull all the needed information into one report, requiring multiple reports to be exported to Excel, which is time-consuming. If all the information is in Propertyware, it should flow to all reports.

“Ease of use

Pros

It is very easy to post payments and create work orders.

Cons

It's hard to figure out how to correct errors, and the wait time to speak to the help center is long.

“Archaic Software

Pros

Not much. It's very clunky and outdated.

Cons

There's no ability to text from the site, vendors can't attach pictures to work orders, and there's no capability for inspections on each property. The list of limitations goes on.

“One stop shop

Pros

This software program is incredibly convenient for everyone involved. Tenants can pay rent online, and owners can access their accounts through their portal, which has significantly reduced phone calls.

Cons

I'd like to see the total amount paid to vendors without having to add up each individual check. I'm sure there's a way to do this, but I haven't figured it out yet.

“Propertyware's Customer Service is Outstanding

Pros

I use Propertyware for managing prospects, maintenance, conversions, uploading payments, and monitoring ledgers. Each of these functions is incredibly intuitive. Moreover, if I encounter an issue, the Propertyware team is always professional, friendly, knowledgeable, and patient. They never make you feel like your questions are silly.

Cons

So far, I have no issues with the software. For the tasks I need to accomplish, it's top-notch.

“Apartment Management

Pros

Once you grasp the program, it becomes intuitive, and if you ever forget something, the assistance feature gives you the solutions you require.

Cons

It took a while for me to learn the product. Being older and accustomed to manual methods, I only use the basic accounting features, so I can't comment on other functions like processing applications or tenant portals.

“Propertyware User

Pros

I didn't receive training to use Propertyware, so I frequently call for help. The support team is outstanding! I truly like all the assistance they provide.

Cons

The Tenant Payment portal could be more simple for tenants. I frequently receive complaints from tenants about setting up automatic payments.

“Propertyware

Pros

Comprehensive Property Management Solution.

Cons

The software is intricate and takes more time to master than expected. It's challenging to identify gaps in my knowledge.

“Best company I've dealt with.

Pros

Propertyware continually evolves to meet customer demands and market needs. The customer service is top-notch, the features are excellent, and the open API shows their commitment to catering to user requirements.

Cons

The only two features I find lacking are a clean way to pay property management fees and the absence of multilingual options.