PropertyWare Reviews

Pros

Customer support is very supportive when needed. The report function is quite efficient and offers numerous options to explore.

Cons

At times, it operates sluggishly, which is quite frustrating. It crashes unexpectedly, causing me to lose the page I was on.

Pros

Simple to navigate, very intuitive. Overall, a solid system with good support.

Cons

My main issue revolves around the screening system for Equifax. Even a minor error on the prospect page prevents the Equifax score from generating, forcing me to contact support two to three times weekly.

Pros

Superior to QuickBooks. The maintenance management section functions well.

Cons

It lacks intuitiveness. If it weren't for the excellent support, I'd dislike it even more. It seems designed more for accountants than for general users, making simple tasks unnecessarily complex.

Pros

The customer service line is always highly efficient and they have a great attitude toward helping.

Cons

Some processes can be overly complicated to follow.

Pros

Easy to monitor rental payments and facilitate owner draws. No other software we reviewed provided such detailed owner information. Propertyware checks all the boxes.

Cons

I wish it included more features tailored for Canadian users. Additionally, I can't post to an account without linking it to a specific portfolio.

Pros

Your reports are excellent and customizable, except when we want to exclude a single building.

Cons

The support team often struggles to grasp our questions and lacks sufficient hands-on Propertyware experience to provide effective answers.

Pros

The support team is fantastic. Every time I called, all my issues were resolved, regardless of their complexity.

Cons

Certain functionalities are missing, making some tasks more difficult with manual workarounds. I've suggested improvements, but their implementation remains uncertain.

Pros

Capable of storing data - task setup feature.

Cons

Setting up templates and documents involves numerous steps and appears overly intricate.

Pros

Simple to enter payments, reconcile accounts, pay bills, and offers a good variety of management reports.

Cons

The accounting principles don't always align correctly, leading me to double-check entries before tax preparation. Support can be subpar at times, making communication challenging.

Pros

It's an excellent tool for property management. As a cloud-based software, it is accessible from anywhere. Easy to collect rent through the Tenant portal and pay owners. Good customer service.

Cons

I encountered difficulties reaching Propertyware customer service after the phone menu options changed.

Pros

I believe 98% of your support staff is wonderful. They are patient, thorough, and always ensure you understand the solution to your questions. They never fail to say "Thank you for using Propertyware," which is very important for branding and leaving a lasting impression of their sincerity in helping customers.

Cons

Learning the software's intricacies, such as when to use checkboxes, has been a learning curve.

Pros

The maintenance portal is very easy to use.

Cons

In the maintenance section, handling multiple tenant issues within one request should be more simple. For instance, being able to break down WO #935A individually would improve workflow efficiency.

Pros

It was simple to operate.

Cons

Currently, I have no concerns.

Pros

Easy to locate information once you know how to navigate the system.

Cons

Finding solutions without relying on the support team can be challenging at times.

Pros

Best customer support service. They are very friendly and easy to understand.

Cons

The portal interface requires redesigning.

Pros

Propertyware is easy to navigate. There are lessons or a support guide from the Support tab where questions can be answered.

Cons

I don't have any major complaints since my work is basic and the system meets my needs adequately.

Pros

This software is easy to use and very well organized. I also love the customer service!

Cons

It would be beneficial if it offered features like an amortization schedule and support for Land contracts, which could benefit many users, including our company.

Pros

Integration is seamless. The text messaging option makes communication much simpler.

Cons

Simplifying lease extensions for future dates would be helpful. Currently, adjusting the "lease end date" and amounts in auto-pay to draft extensions is cumbersome.

Pros

Flexibility and information. Propertyware is mostly intuitive. Navigating in and out of different screens is easy. Creating a report is confusing, though.

Cons

Creating a custom report can be confusing.

Pros

The software is very easy to use and allows us to take care of our tenants and owners with ease.

Cons

Occasionally, there are issues syncing financial information with QuickBooks, but we've developed workarounds over time.