RentRedi Reviews

“Customer Service is amazing”

Pros

The customer service is exceptional. We had several questions during our first few weeks using the application, and the online chat feature was great. We always received prompt assistance within a few minutes, and they had all the answers we needed. They even followed up afterward to ensure we didn't have any further questions.

Cons

The tenant application process is a bit excessive for short-term rentals. We don't need all the information included in the tenant application process for short-term stays. It would be helpful to have the option to disable fields for unnecessary information. Since we cannot do that, it can be confusing for tenants when they fill out their information, even though we clearly communicate the required and unnecessary details.

“Landlord”

Pros

The automated rent payment process is incredibly easy. I do not have to worry about collecting rent as it's deposited directly into my account.

Cons

I believe that with any new program, you need to give it some time to become familiar.

“Property Management”

Pros

Its very userfriendly and the support has been incredible.

Cons

So far I am extremely pleased and canot find a single thing to complain about.

“Remote Rent Collections”

Pros

We found it effortless to learn, use, and make changes as we discovered new features.

Cons

I faced initial difficulties with setting up and connecting my bank accounts to make timely payments.

“Easy rent collection”

Pros

I appreciate that all the documents for my renters are conveniently in one place. The app even allows applicants to sign documents using a selfie while holding their ID which is crucial for verification and holding them accountable.

Cons

The onboarding process was quite challengingwhich is why I couldnt give it a perfect rating. I had to repeatedly contact the online help desk because it was tough to find the startup information.

“RentRedi Review”

Pros

The software's rent collection features and ease of granting access to other users are excellent.

Cons

There is no automated messaging or accounting system and it lacks many features that other products offer.

“Great product but lacking in some key areas”

Pros

It's incredibly easy to set up, and the customer support is great. The notification template is helpful for sending quick messages to all tenants in a building!

Cons

Managing tenant payment options was extremely frustrating and even with support, the issue could not be resolved. The $1 ACH fee is unacceptable to pass on to tenants, which is why I switched to TenantCloud

“New Investment Property Owner”

Pros

This software is incredibly simple and intuitive. There's no need for a steep learning curve. I love that it includes everything I need, from tenant applications to communication and maintenance.

Cons

It would be great if I could customize the number of tenant notifications but unfortunately that option isnt available.

“First time landlord using rent redi”

Pros

Initially we had a minor issue setting up ACH bank transfers for security deposits but RentRedi was incredibly responsive every time I reached out. Since then we haven't encountered any issues,and I plan on using them to grow our rental business.

Cons

There was a problem with the ACH bank transfer that caused a delay in receiving the security deposit but it was resolved after reaching out for assistance.

“pretty simple”

Pros

I love that this software can handle everything from tenant screening to charging late fees once they're in.

Cons

I wish the main screen had a simpler layout. The most important information I need to see daily is who has paid who has not and any maintenance requests. Currently, I have to go into each unit's page to check if the tenant has paid which becomes tedious. Additionally I wish the deposits were processed faster. It takes over a week. I did inquire and they mentioned it should improve with longer use of the software.

“happy camper”

Pros

It's easy to set up and the customer service is fantastic. The option to Esign documents is also a great feature.

Cons

I would appreciate better reporting options.It would be great to have the option to add credits to individual tenants. I would like an easier process for moving a tenant to a new unit without losing their history. I would like to customize the "home screen"

“Customer Service is AMAZING!”

Pros

One of my favorite features is having all charges listed for each tenant throughout their lease. It allows me to notify all tenants at once. The simple easy application process for prospective tenants is excellent. We've filled two units in less than a month thanks to the convenience of multiple advertising outlets in one place and the prequalification screening, which eliminates unnecessary showings. Our maintenance manager receives notifications for tenant requests and can complete the job entirely through the app.

Cons

My least favorite aspect of this software is that tenants can only use the app on a mobile phone. It poses challenges with my older tenants who are not adept with mobile devices. There have also been issues with tenants downloading the landlord app instead of the tenant app leading to confusion.

“Smooth way to manage”

Pros

The system is incredibly efficient and I enjoyed the live chat. The response time was extremely quick.

Cons

I have no negative feedback. I thoroughly enjoy using the app.

“RentRedi”

Pros

I find it incredibly easy to use and the support team is highly efficient and helpful.

Cons

The only issue I have encountered is the inability to customize certain areas of the application. It asks for more information than necessary and as the owner of student housing not all applicants possess all the criteria requested. This prevents them from proceeding with the application process.

“Excellent choice for managing multiple rentals”

Pros

I couldn't be happier with my decision to use RentRedi for managing my properties and tenants' information. I can consolidate all the information in one secure place, and my tenants also find it simple to navigate. RentRedi consistently improves and offers new options for landlords, and I am genuinely pleased with the platform.

Cons

I find the website to be less than intuitive. Occasionally, I have to search the site to find the information I need. Whenever I encounter difficulties, I simply chat or call a representative at RentRedi and they are always prompt and helpful.

“RentRedi is the best Prop Mgmt Tool for the Small Biz Landlord”

Pros

Setting up and getting started with RentRedi is a breeze. It took me just minutes to set up my first rental property and input all the lease's expected payments.

Cons

Nothing really. Its a convenient and straightforward landlord tool at an affordable price.

“A no brainer”

Pros

The functionalities are comprehensive and all in one. It covers marketing, rent collection, notices and synchronizes with tenants. The best part is that maintenance tickets created by tenants are instantly sent to both workers and staff. Tenants can also see the progress being made which shows that we care. It has significantly reduced the number of maintenance calls I need to make since everything is instant. My maintenance team even calls me a "genius" for using this service. People prefer working with me because I have an organized and effective system in place.

Cons

The marketing for tenants wasnot completely accurate in terms of synchronization, but thats acceptable. Ideally I would like to see the marketing synchronize into a new tenant option once the background check is done and the application is in place. It would eliminate an extra step in adding them. But its a minor concern.

“Landlord and tenant friendly”

Pros

I appreciate that my tenants genuinely like the software. It makes my life so much easier when the end users are happy with the platform.

Cons

It would be great to have a platform for short-term rental use in the future because we own both short term and long terms rentals, and having one platform for both would be convenient.

“Great Product”

Pros

There are two aspects of this feature that I absolutely love. Firstly I no longer have to chase rent payments because they are directly deposited into my account through ACH. Secondly it creates a separate back office for my rental keeping them separate from my renovation business.

Cons

Some fields can be a bit complex but the tech support is always there to guide you through.

“You'll thank yourself”

Pros

While there are many highlights if I had to choose one,it would be the constant innovation. The platform keeps growing and becoming faster. The content and team behind RentRedi are incredibly engaging. I trust and rely on the platform which is the most important aspect for me when it comes to innovation.

Cons

I would appreciate a few more options for rental syndication and multiple emails. However the feature of adding a team member essentially covers the multiple email aspect. The surprising thing about this product is that it keeps introducing new features without any additional cost!