softwareRentRedi Reviews
61 Reviews
Overall Rating
4.4
61 Reviews
Rating Distribution
5
(38)
4
(14)
3
(6)
2
(1)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
61 Reviews
Rating Distribution
5
(38)
4
(14)
3
(6)
2
(1)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Good software for property management
Good software for property management
Pros
Iam impressed by how effortlessly I can navigate and utilize this software for the first time. Even without technical expertise, I can easily explore all of its functions. Additionally, the well-organized dashboard provides a clear view and allows me to work more efficiently. It perfectly meets all my property management requirements, saving me valuable time and enhancing my work performance.
Cons
Sometimes, I need to refresh the software for better performance, and the technical support should respond more promptly. It would be great if it could provide auto suggestions based on input history.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Anonymous
N/A, 11-50 employees
Less than a year
Nov 01, 2023
Long term rentals software
Long term rentals software
Pros
This platform offers a user friendly search function and ensures secure payments, along with personalized support.
Cons
Occasionally, I feel like I have limited control over the site. I have to visit each unit's page to see the payment statuses.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Thang
Information Technology and Services, 500+ employees
More than a year
Nov 01, 2023
Great tool for managing rentals
Great tool for managing rentals
Pros
The dashboard is fantastic, boasting a friendly user interface that provides a comprehensive overview at a glance. The detailed documentation makes setup and understanding of the software a breeze. It offers numerous features to support my requirements, including automated reminders for due dates.
Cons
The support should be faster, and there are occasional app errors.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Anonymous
N/A, 51-100 employees
Less than a year
Nov 01, 2023
Satisfaction and gratitude of RentRedi awesome software.
Satisfaction and gratitude of RentRedi awesome software.
Pros
It's a breeze to use across all platforms, whether on my phone or computer.
Cons
There is a delay between tenants' payment and when I receive the payment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lance
Real Estate, 1-10 employees
Less than a year
Oct 01, 2023
Ease of mind
Ease of mind
Pros
This product is streamlined and user-friendly.
Cons
Some functions can initially be challenging to locate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Skyler
Real Estate, 1-10 employees
Less than a year
Oct 01, 2023
Looking for positive results
Looking for positive results
Pros
As someone who has to handle everything independently and learn as I go, time and money are precious resources. Therefore, its crucial that any software I use produces results with minimal time and effort. While I understand it's not an easy task, if someone from Rent Ready contacts new customers and ensures they take advantage of all the services, it would greatly improve the experience.
Cons
The iPad experience is not consistent, and I encountered an issue where my setup was accidentally erased, requiring me to start over.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Guillermo
Commercial Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Great product
Great product
Pros
I love how easy the app functions are to use. The communication options and maintenance features are excellent.
Cons
It would be nice to have a feature for lease creation and digital signature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hannah
Real Estate, 1-10 employees
Less than a year
Oct 01, 2023
Rent Redi Review
Rent Redi Review
Pros
It has been a great experience overall! I appreciate the affordability and the ease of use.
Cons
The charge features can be a bit confusing to understand.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Parker
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
RentRedi review
RentRedi review
Pros
The setup process is straightforward and the customer focus is exceptional. It's also convenient for my tenants to make payments.
Cons
The mobile app is not very strong, so I prefer using it on my computer.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Josiah
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Good start
Good start
Pros
It handles the processing of online payments and effectively manages multiple properties.
Cons
The interface is unpleasant and unreliable. The mobile application simply loads the website in HTML format.
Ease of use
5
Value for money
8
Customer Support
10
Functionality
7
Mateo
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Great service
Great service
Pros
Getting started is simple, and the software has everything I need!
Cons
I would like to have the option to display only specific properties and remove them without completely deleting them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lydia
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
RentRedi review
RentRedi review
Pros
The ease of use is remarkable. Once I set up my preferences, payments are delivered quickly, and managing my properties becomes a breeze.
Cons
It's disappointing that you have to pay extra for accounting. I believe it should be included in the price.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jordan
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Huge Timesaver for Self Managing Landlords
Huge Timesaver for Self Managing Landlords
Pros
Having a single app that covers everything from marketing my property to finding a tenant and collecting rent payments is crucial. It continues to assist with seamless property management and streamlines many processes.
Cons
The app can be a bit glitchy at times, both for landlords and tenants. However, most issues were resolved by restarting the app.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Work smarter, not harder!
Work smarter, not harder!
Pros
We appreciate the comprehensive coverage provided by RentRedi. It caters to all our property management needs, including rent collection, advertising, and sending reminders to renters. The best part is that we can manage it all from the comfort of our home or while on the go!
Cons
We have no complaints about RentRedi.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cherise
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Poor customer service, they develop the app and than they hire a cheap customer service
Poor customer service, they develop the app and than they hire a cheap customer service
Pros
The software is easy to use, and it offers all the necessary features and more at a reasonable price.
Cons
The process for creating a payment profile is unclear. They ask for document uploads but do not provide any feedback. Considering they create an ACH profile I don't understand why this is necessary.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
7
gilberto
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Terrible customer service and business practices
Terrible customer service and business practices
Pros
I wasn't impressed with the software. My hope was that it would simplify my life and my tenants lives, but after using it for two weeks I decided to cancel my subscription and stop using the product.
Cons
Setting everything up felt quite cumbersome. It became easier with more time spent using the software. The payment processing, customer service, and lack of attention from the entire company were extremely disappointing.
Ease of use
5
Value for money
2
Customer Support
3
Functionality
5
Anonymous
N/A, 1-10 employees
Less than 6 months
Sep 01, 2023
Very pleased with this product
Very pleased with this product
Pros
I really appreciate that my tenants can easily report their issues through the portal, and I receive immediate email notifications.
Cons
The timing of funds reaching my account is important.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lacee
Real Estate, 1-10 employees
Less than a year
Mar 01, 2023
not happy
not happy
Pros
The maintenance module is straightforward for both tenants and my maintenance crew. It provides quick access to tenant information and offers automated billing, late notices, and late fees.
Cons
Remember, you get what you pay for. This app is very basic. Additionally the customer service and technical support are some of the worst I have ever encountered. I have been experiencing a serious glitch in my app and have been unable to get a detailed deposit report for over two weeks. The availability of a detailed batch report influenced my decision to purchase this app.
Ease of use
7
Value for money
7
Customer Support
2
Functionality
5
Anonymous
N/A, 1-10 employees
Less than a year
Mar 01, 2023
Small business landlords, look no further!
Small business landlords, look no further!
Pros
Since this is my first rental property and venture into property management, I was looking for an all in one platform. As I have limited experience and time due to taking care of my mother, I needed property management software that allowed me to learn at my own pace. Initially, I didn't think a live demo was necessary because the software is very intuitive, but I'm glad I scheduled one. RentRedi accommodated my preferred time and, most importantly, didn't try to upsell me. They tailored the demo to meet my specific needs. It's reassuring to speak with knowledgeable staff who not only understand the product but also provide additional insights. I've utilized all the RentRedi property management tools that apply to me so far and I couldn't be happier. My favorite features are the ones that enable me to interact with potential renters as much or as little as I need. From applications and listings to monthly rent payments and maintenance scheduling, this property management software has it all covered. Whenever I've reached out for support via online chat, the staff has been friendly and competent. They are truly invaluable, even though RentRedi offers a wealth of easily accessible articles and videos. I'm looking forward to the day when I can add my second property. Thank you, RentRedi!
Cons
I was disappointed when my pictures were uploaded to Zillow, Trulia, etc out of order. I understand that what happens on their sites is beyond your control at the moment. I hope that since you have a contractual relationship with these other sites, there may be a solution in the future to correct this. We all know the first picture is important!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie
Real Estate, 1-10 employees
Less than 6 months
Mar 01, 2023
Mostly Great
Mostly Great
Pros
I love the convenience of collecting rent online and the excellent customer service provided by the team. Both my tenants and I have had no issues using the platform. My only complaint is with the Latchel Maintenance program, which has been quite frustrating. I've submitted two requests that went unfulfilled, and I had to handle those issues by myself.
Cons
While I am still deciding how much of the software I want to use, I was definitely disappointed with the Latchel Maintenance Program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Benton
Real Estate, 1-10 employees
Less than 6 months
Feb 01, 2023
Corys Review
Corys Review
Pros
I appreciate how the software automatically calculates and adds late fees.
Cons
I'm not a fan of the "tiles" for each month's rent. I prefer having a line-by-line breakdown of transactions. It would be better if it was more convenient to call for support.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Cory
Real Estate, 1-10 employees
More than a year
Feb 01, 2023
PM's savior
PM's savior
Pros
The platform is incredibly user friendly. One of my favorite features is the ability to set up different bank accounts for each property. Everything is automated, and that's hard to beat!
Cons
Currently, I have nothing to report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tia
Real Estate, 1-10 employees
Less than 6 months
Feb 01, 2023
RentRedi after one year.
RentRedi after one year.
Pros
I find the automation of invoice creation and the tenant portal for easy payments to be extremely beneficial.
Cons
It's not easy to review payments or create reports that match rent payments with accounting software. I feel like I have to navigate through the settings to see when payments are made.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
Jimmy
Real Estate, 1-10 employees
Less than a year
Feb 01, 2023
Expectations and delivery
Expectations and delivery
Pros
I chose RentRedi over Furniture Finders, hoping it would make tenant management and payment tracking easier. However, I' have encountered issues. The lease agreement format wasn't to my liking, and it didn't seem accurate for my state. I prefer using a single system for all tenants or having my property management use one system, but we've experienced too many problems with the software.
Cons
My tenant had difficulty using the app, mentioning that it was unreliable and unresponsive at times. Tracking applications, tenants, etc., was not successful, and the tenant couldn't send the application(s) back through the system. The application and verification process was not updated promptly to show current statuses. The payment option was not trustworthy for the tenant.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Debra
Real Estate, 1-10 employees
Less than 6 months
Feb 01, 2023
A Great Tool to have in your tool chest
A Great Tool to have in your tool chest
Pros
When we were just starting our rental business, we needed a solution to help us manage our different properties and renters. We wanted something with online access that would be user-friendly for our tenants and robust enough to support us. RentRedi was the perfect fit. It allows us to execute leases, acts as a document repository, serves as our payment and notification hub for renters, and we use it for listing, applications, and background checks.
Cons
The software lacks clear and straightforward instructions in several sections. When attempting to list properties, it doesn't allow for permanently attaching photos to each individual property. So, if you have multiple properties you have to delete photos and keep them off the software. Additionally, there are times when customer service assistance is unavailable. You have to leave a message and wait for a callback,but usually by the time they call back, I have moved on to the next project and am away from the computer.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Clint
Real Estate, 1-10 employees
Less than a year
Feb 01, 2023
Go paperless and streamline your rent collection
Go paperless and streamline your rent collection
Pros
I've been using the app for 12 months, and I love that everything is in one place. It covers almost every scenario we've come across, which is fantastic!
Cons
Some of the payment details on the tenant side could be more transparent. One particular issue is that if a tenant has a separate payment account for rent, they need to have at least $1 extra to cover the payment fee. I went back and forth with a tenant for several days until they were able to figure this out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jared
Real Estate, 1-10 employees
Less than a year
Feb 01, 2023
Great rental management software
Great rental management software
Pros
The customer support is top notch. Whenever I have a question, I receive a quick response.
Cons
After enrolling in RentRedi, I received a discount card in the mail, but it was not honored.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marjorie
Hospitality, 1-10 employees
Less than a year
Jan 01, 2023
Best App for Managing my Properties
Best App for Managing my Properties
Pros
I appreciate that everything is done on the app. As a landlord, I dont want to deal with constant emails or texts. This platform serves as a one stop shop for all my properties and tenants to communicate concerns and updates. I can easily track payments and see pending charges.
Cons
I have Section 8 tenants, and their checks are automatically deposited into our bank account. I would appreciate an option where I can customize the tenants' portion of the rent and what the housing authority paid on RentRedi. This way, I can track how payments came in. Also, the mobile app seems to have a delay, and sometimes it doesn't load correctly.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Fatime
Real Estate, 1-10 employees
Less than a year
Jan 01, 2023
Help has arrived
Help has arrived
Pros
The best part was how effortless the setup process was. It was as simple as following step by step instructions. If I ever had trouble the customer service was amazing. They would patiently assist me until I was satisfied. They even reached out a few days later to ensure everything was working well for me.
Cons
I'm new to the product, so I don't have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rhonda
Non-Profit Organization Management, 1-10 employees
Less than 6 months
Dec 01, 2022
Great inexpensive software
Great inexpensive software
Pros
The most appealing aspect of this software was how easily I could implement it.
Cons
We are satisfied with using all the functionalities, and there is nothing that we're dissatisfied with.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jeffery
Real Estate, 1-10 employees
Less than a year
Dec 01, 2022
Almost perfect
Almost perfect
Pros
Learning this system was a breeze, and tracking my tenants' rents is seamless. The app allows tenants to conveniently send rent, which theyhavve all praised as efficient and convenient.
Cons
In my role managing property leases for landlords, this system doesn't offer the option to split a tenant's payment between myself and the landlord. This feature would save me a significant amount of time and effort. The tech department mentioned they were working on a solution, but I haven't received any updates yet.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Gasper
Real Estate, 51-100 employees
Less than 6 months
Nov 01, 2022
All-in-one Stop Shop for everyone!
All-in-one Stop Shop for everyone!
Pros
The app is fantastic! It's accessible wherever I go. Both tenants and property management/landlords have their own dedicated app. As a landlord, I can email rental applications, cross-post ads to multiple real estate sites, pre-screen tenants, conduct credit and background checks, and even receive ACH rent payments from tenants.
Cons
Finding the section where tenants receive ACH payments involves too many steps. The $1 ACH processing fee for rent discourages both tenants and landlords/owners.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Andrew
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
Nov 01, 2022
Loving RentRedi
Loving RentRedi
Pros
I'm impressed by the customer service, price, and how user friendly the software is.
Cons
I require ledgers, final account statements, and work order comments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Yolanda
Real Estate, 1-10 employees
Less than a year
Nov 01, 2022
Happy
Happy
Pros
Its easy to use and it gives me the confidence that I have all the necessary tools to manage my rentals.
Cons
I couldn't retrieve an application from a tenant because the application requested banking information when they didn't pay through that method.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Real Estate, 1-10 employees
Less than a year
Nov 01, 2022
Could be easier
Could be easier
Pros
I love that the software was already set up saving me the effort of creating a system myself or relying on Excel sheets.
Cons
Compared to other management apps I've used in the past, I'm not a big fan of this system. It's overwhelming to remember all the details, making it difficult to navigate and move forward quickly. Some of the navigation doesn't make sense, leading to confusion. If something is functioning well, there's no need to change its functionality. Frequent changes can be frustrating, especially when you just figured things out. I dislike not being able to speak to someone on the phone. Walking through a process with a representative makes it easier to learn and retain information. Using the chat feature to type is slow and it doesn't allow you to move it to a different part of the screen while working on other tasks. You have to constantly click in and out or copy and paste the chat to a separate document, adding more frustration. It's a lot of work. Additionally, losing the chat person or trying to locate them while receiving messages can be disruptive when you're trying to add or apply something. At the moment, I'm not a big fan, even though I paid for a year of service.
Ease of use
5
Value for money
7
Customer Support
8
Functionality
7
Lisa
Real Estate, 1-10 employees
Less than a year
Oct 01, 2022
An application that just works at a value!
An application that just works at a value!
Pros
This software offers all the dashboards I need as a landlord, from rent management to maintenance requests, tenant documents, and more. The tenant site is also incredibly user-friendly, which is crucial for any landlord. My tenants have provided positive feedback on its ease of use, which is exactly what I wanted to hear. I also appreciate the option to text my tenants since its becoming a preferred communication method. Overall RentRedi has done an excellent job creating a tool that is easy to use, affordable and intuitive for both landlords and tenants. I highly recommend it.
Cons
The only drawback is the slow deposit processing time when tenants make payments. It takes about 3 4 business days and it would be great if it could be expedited to 1 2 business days. Other software programs in the competitive market advertise one business day transfers. Apart from that, the software is fantastic!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Armando
Real Estate, 1-10 employees
Less than 6 months
Sep 01, 2022
The best way to collect payments online. Improves pre-lease tenant communication.
The best way to collect payments online. Improves pre-lease tenant communication.
Pros
I appreciate the option to collect payments for only $1, and my tenants can choose to pay with a debit card if they prefer. The real human support provided is superior to any other software package.
Cons
It takes around a week or so to receive payments.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Aaron
Real Estate, 1-10 employees
Less than 6 months
Sep 01, 2022
Customer Service is amazing
Customer Service is amazing
Pros
The customer service is exceptional. We had several questions during our first few weeks using the application, and the online chat feature was great. We always received prompt assistance within a few minutes, and they had all the answers we needed. They even followed up afterward to ensure we didn't have any further questions.
Cons
The tenant application process is a bit excessive for short-term rentals. We don't need all the information included in the tenant application process for short-term stays. It would be helpful to have the option to disable fields for unnecessary information. Since we cannot do that, it can be confusing for tenants when they fill out their information, even though we clearly communicate the required and unnecessary details.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Real Estate, 1-10 employees
Less than 6 months
Aug 01, 2022
Landlord
Landlord
Pros
The automated rent payment process is incredibly easy. I do not have to worry about collecting rent as it's deposited directly into my account.
Cons
I believe that with any new program, you need to give it some time to become familiar.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Tina
Real Estate, 1-10 employees
Less than 6 months
Aug 01, 2022
Property Management
Property Management
Pros
Its very userfriendly and the support has been incredible.
Cons
So far I am extremely pleased and canot find a single thing to complain about.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melanie
Real Estate, 1-10 employees
Less than 6 months
Aug 01, 2022
Remote Rent Collections
Remote Rent Collections
Pros
We found it effortless to learn, use, and make changes as we discovered new features.
Cons
I faced initial difficulties with setting up and connecting my bank accounts to make timely payments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Todd
Real Estate, 1-10 employees
Less than a year
Jul 01, 2022
Easy rent collection
Easy rent collection
Pros
I appreciate that all the documents for my renters are conveniently in one place. The app even allows applicants to sign documents using a selfie while holding their ID which is crucial for verification and holding them accountable.
Cons
The onboarding process was quite challengingwhich is why I couldnt give it a perfect rating. I had to repeatedly contact the online help desk because it was tough to find the startup information.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Maegan
Real Estate, 1-10 employees
Less than 6 months
Jun 01, 2022
RentRedi Review
RentRedi Review
Pros
The software's rent collection features and ease of granting access to other users are excellent.
Cons
There is no automated messaging or accounting system and it lacks many features that other products offer.
Ease of use
8
Value for money
5
Customer Support
8
Functionality
7
Ryan
Real Estate, 1-10 employees
Less than 6 months
Nov 01, 2021
Great product but lacking in some key areas
Great product but lacking in some key areas
Pros
It's incredibly easy to set up, and the customer support is great. The notification template is helpful for sending quick messages to all tenants in a building!
Cons
Managing tenant payment options was extremely frustrating and even with support, the issue could not be resolved. The $1 ACH fee is unacceptable to pass on to tenants, which is why I switched to TenantCloud
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
N/A, 1-10 employees
Less than 6 months
Mar 01, 2021
New Investment Property Owner
New Investment Property Owner
Pros
This software is incredibly simple and intuitive. There's no need for a steep learning curve. I love that it includes everything I need, from tenant applications to communication and maintenance.
Cons
It would be great if I could customize the number of tenant notifications but unfortunately that option isnt available.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Charity
Executive Office, 1-10 employees
Less than 6 months
Feb 01, 2021
First time landlord using rent redi
First time landlord using rent redi
Pros
Initially we had a minor issue setting up ACH bank transfers for security deposits but RentRedi was incredibly responsive every time I reached out. Since then we haven't encountered any issues,and I plan on using them to grow our rental business.
Cons
There was a problem with the ACH bank transfer that caused a delay in receiving the security deposit but it was resolved after reaching out for assistance.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Cody
Real Estate, 1-10 employees
Less than 6 months
Feb 01, 2021
pretty simple
pretty simple
Pros
I love that this software can handle everything from tenant screening to charging late fees once they're in.
Cons
I wish the main screen had a simpler layout. The most important information I need to see daily is who has paid who has not and any maintenance requests. Currently, I have to go into each unit's page to check if the tenant has paid which becomes tedious. Additionally I wish the deposits were processed faster. It takes over a week. I did inquire and they mentioned it should improve with longer use of the software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
KRISTIN
Real Estate, 1-10 employees
Less than 6 months
Jan 01, 2021
happy camper
happy camper
Pros
It's easy to set up and the customer service is fantastic. The option to Esign documents is also a great feature.
Cons
I would appreciate better reporting options.It would be great to have the option to add credits to individual tenants. I would like an easier process for moving a tenant to a new unit without losing their history. I would like to customize the "home screen"
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
danielle
Commercial Real Estate, 1-10 employees
Less than 6 months
Jan 01, 2021
Customer Service is AMAZING!
Customer Service is AMAZING!
Pros
One of my favorite features is having all charges listed for each tenant throughout their lease. It allows me to notify all tenants at once. The simple easy application process for prospective tenants is excellent. We've filled two units in less than a month thanks to the convenience of multiple advertising outlets in one place and the prequalification screening, which eliminates unnecessary showings. Our maintenance manager receives notifications for tenant requests and can complete the job entirely through the app.
Cons
My least favorite aspect of this software is that tenants can only use the app on a mobile phone. It poses challenges with my older tenants who are not adept with mobile devices. There have also been issues with tenants downloading the landlord app instead of the tenant app leading to confusion.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jamie
Real Estate, 1-10 employees
Less than 6 months
Jan 01, 2021
Smooth way to manage
Smooth way to manage
Pros
The system is incredibly efficient and I enjoyed the live chat. The response time was extremely quick.
Cons
I have no negative feedback. I thoroughly enjoy using the app.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Juan
Real Estate, 1-10 employees
Less than a year
Jan 01, 2021
Filters
Good software for property management
Good software for property management
Pros
Iam impressed by how effortlessly I can navigate and utilize this software for the first time. Even without technical expertise, I can easily explore all of its functions. Additionally, the well-organized dashboard provides a clear view and allows me to work more efficiently. It perfectly meets all my property management requirements, saving me valuable time and enhancing my work performance.
Cons
Sometimes, I need to refresh the software for better performance, and the technical support should respond more promptly. It would be great if it could provide auto suggestions based on input history.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Anonymous
N/A, 11-50 employees
Less than a year
Nov 01, 2023
Long term rentals software
Long term rentals software
Pros
This platform offers a user friendly search function and ensures secure payments, along with personalized support.
Cons
Occasionally, I feel like I have limited control over the site. I have to visit each unit's page to see the payment statuses.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Thang
Information Technology and Services, 500+ employees
More than a year
Nov 01, 2023
Great tool for managing rentals
Great tool for managing rentals
Pros
The dashboard is fantastic, boasting a friendly user interface that provides a comprehensive overview at a glance. The detailed documentation makes setup and understanding of the software a breeze. It offers numerous features to support my requirements, including automated reminders for due dates.
Cons
The support should be faster, and there are occasional app errors.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Anonymous
N/A, 51-100 employees
Less than a year
Nov 01, 2023
Satisfaction and gratitude of RentRedi awesome software.
Satisfaction and gratitude of RentRedi awesome software.
Pros
It's a breeze to use across all platforms, whether on my phone or computer.
Cons
There is a delay between tenants' payment and when I receive the payment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lance
Real Estate, 1-10 employees
Less than a year
Oct 01, 2023
Ease of mind
Ease of mind
Pros
This product is streamlined and user-friendly.
Cons
Some functions can initially be challenging to locate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Skyler
Real Estate, 1-10 employees
Less than a year
Oct 01, 2023
Looking for positive results
Looking for positive results
Pros
As someone who has to handle everything independently and learn as I go, time and money are precious resources. Therefore, its crucial that any software I use produces results with minimal time and effort. While I understand it's not an easy task, if someone from Rent Ready contacts new customers and ensures they take advantage of all the services, it would greatly improve the experience.
Cons
The iPad experience is not consistent, and I encountered an issue where my setup was accidentally erased, requiring me to start over.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Guillermo
Commercial Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Great product
Great product
Pros
I love how easy the app functions are to use. The communication options and maintenance features are excellent.
Cons
It would be nice to have a feature for lease creation and digital signature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hannah
Real Estate, 1-10 employees
Less than a year
Oct 01, 2023
Rent Redi Review
Rent Redi Review
Pros
It has been a great experience overall! I appreciate the affordability and the ease of use.
Cons
The charge features can be a bit confusing to understand.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Parker
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
RentRedi review
RentRedi review
Pros
The setup process is straightforward and the customer focus is exceptional. It's also convenient for my tenants to make payments.
Cons
The mobile app is not very strong, so I prefer using it on my computer.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Josiah
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Good start
Good start
Pros
It handles the processing of online payments and effectively manages multiple properties.
Cons
The interface is unpleasant and unreliable. The mobile application simply loads the website in HTML format.
Ease of use
5
Value for money
8
Customer Support
10
Functionality
7
Mateo
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Great service
Great service
Pros
Getting started is simple, and the software has everything I need!
Cons
I would like to have the option to display only specific properties and remove them without completely deleting them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lydia
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
RentRedi review
RentRedi review
Pros
The ease of use is remarkable. Once I set up my preferences, payments are delivered quickly, and managing my properties becomes a breeze.
Cons
It's disappointing that you have to pay extra for accounting. I believe it should be included in the price.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jordan
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Huge Timesaver for Self Managing Landlords
Huge Timesaver for Self Managing Landlords
Pros
Having a single app that covers everything from marketing my property to finding a tenant and collecting rent payments is crucial. It continues to assist with seamless property management and streamlines many processes.
Cons
The app can be a bit glitchy at times, both for landlords and tenants. However, most issues were resolved by restarting the app.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Work smarter, not harder!
Work smarter, not harder!
Pros
We appreciate the comprehensive coverage provided by RentRedi. It caters to all our property management needs, including rent collection, advertising, and sending reminders to renters. The best part is that we can manage it all from the comfort of our home or while on the go!
Cons
We have no complaints about RentRedi.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cherise
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Poor customer service, they develop the app and than they hire a cheap customer service
Poor customer service, they develop the app and than they hire a cheap customer service
Pros
The software is easy to use, and it offers all the necessary features and more at a reasonable price.
Cons
The process for creating a payment profile is unclear. They ask for document uploads but do not provide any feedback. Considering they create an ACH profile I don't understand why this is necessary.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
7
gilberto
Real Estate, 1-10 employees
Less than 6 months
Oct 01, 2023
Terrible customer service and business practices
Terrible customer service and business practices
Pros
I wasn't impressed with the software. My hope was that it would simplify my life and my tenants lives, but after using it for two weeks I decided to cancel my subscription and stop using the product.
Cons
Setting everything up felt quite cumbersome. It became easier with more time spent using the software. The payment processing, customer service, and lack of attention from the entire company were extremely disappointing.
Ease of use
5
Value for money
2
Customer Support
3
Functionality
5
Anonymous
N/A, 1-10 employees
Less than 6 months
Sep 01, 2023
Very pleased with this product
Very pleased with this product
Pros
I really appreciate that my tenants can easily report their issues through the portal, and I receive immediate email notifications.
Cons
The timing of funds reaching my account is important.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lacee
Real Estate, 1-10 employees
Less than a year
Mar 01, 2023
not happy
not happy
Pros
The maintenance module is straightforward for both tenants and my maintenance crew. It provides quick access to tenant information and offers automated billing, late notices, and late fees.
Cons
Remember, you get what you pay for. This app is very basic. Additionally the customer service and technical support are some of the worst I have ever encountered. I have been experiencing a serious glitch in my app and have been unable to get a detailed deposit report for over two weeks. The availability of a detailed batch report influenced my decision to purchase this app.
Ease of use
7
Value for money
7
Customer Support
2
Functionality
5
Anonymous
N/A, 1-10 employees
Less than a year
Mar 01, 2023
Small business landlords, look no further!
Small business landlords, look no further!
Pros
Since this is my first rental property and venture into property management, I was looking for an all in one platform. As I have limited experience and time due to taking care of my mother, I needed property management software that allowed me to learn at my own pace. Initially, I didn't think a live demo was necessary because the software is very intuitive, but I'm glad I scheduled one. RentRedi accommodated my preferred time and, most importantly, didn't try to upsell me. They tailored the demo to meet my specific needs. It's reassuring to speak with knowledgeable staff who not only understand the product but also provide additional insights. I've utilized all the RentRedi property management tools that apply to me so far and I couldn't be happier. My favorite features are the ones that enable me to interact with potential renters as much or as little as I need. From applications and listings to monthly rent payments and maintenance scheduling, this property management software has it all covered. Whenever I've reached out for support via online chat, the staff has been friendly and competent. They are truly invaluable, even though RentRedi offers a wealth of easily accessible articles and videos. I'm looking forward to the day when I can add my second property. Thank you, RentRedi!
Cons
I was disappointed when my pictures were uploaded to Zillow, Trulia, etc out of order. I understand that what happens on their sites is beyond your control at the moment. I hope that since you have a contractual relationship with these other sites, there may be a solution in the future to correct this. We all know the first picture is important!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie
Real Estate, 1-10 employees
Less than 6 months
Mar 01, 2023
Mostly Great
Mostly Great
Pros
I love the convenience of collecting rent online and the excellent customer service provided by the team. Both my tenants and I have had no issues using the platform. My only complaint is with the Latchel Maintenance program, which has been quite frustrating. I've submitted two requests that went unfulfilled, and I had to handle those issues by myself.
Cons
While I am still deciding how much of the software I want to use, I was definitely disappointed with the Latchel Maintenance Program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Benton
Real Estate, 1-10 employees
Less than 6 months
Feb 01, 2023
Corys Review
Corys Review
Pros
I appreciate how the software automatically calculates and adds late fees.
Cons
I'm not a fan of the "tiles" for each month's rent. I prefer having a line-by-line breakdown of transactions. It would be better if it was more convenient to call for support.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Cory
Real Estate, 1-10 employees
More than a year
Feb 01, 2023
PM's savior
PM's savior
Pros
The platform is incredibly user friendly. One of my favorite features is the ability to set up different bank accounts for each property. Everything is automated, and that's hard to beat!
Cons
Currently, I have nothing to report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tia
Real Estate, 1-10 employees
Less than 6 months
Feb 01, 2023
RentRedi after one year.
RentRedi after one year.
Pros
I find the automation of invoice creation and the tenant portal for easy payments to be extremely beneficial.
Cons
It's not easy to review payments or create reports that match rent payments with accounting software. I feel like I have to navigate through the settings to see when payments are made.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
Jimmy
Real Estate, 1-10 employees
Less than a year
Feb 01, 2023
Expectations and delivery
Expectations and delivery
Pros
I chose RentRedi over Furniture Finders, hoping it would make tenant management and payment tracking easier. However, I' have encountered issues. The lease agreement format wasn't to my liking, and it didn't seem accurate for my state. I prefer using a single system for all tenants or having my property management use one system, but we've experienced too many problems with the software.
Cons
My tenant had difficulty using the app, mentioning that it was unreliable and unresponsive at times. Tracking applications, tenants, etc., was not successful, and the tenant couldn't send the application(s) back through the system. The application and verification process was not updated promptly to show current statuses. The payment option was not trustworthy for the tenant.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Debra
Real Estate, 1-10 employees
Less than 6 months
Feb 01, 2023
A Great Tool to have in your tool chest
A Great Tool to have in your tool chest
Pros
When we were just starting our rental business, we needed a solution to help us manage our different properties and renters. We wanted something with online access that would be user-friendly for our tenants and robust enough to support us. RentRedi was the perfect fit. It allows us to execute leases, acts as a document repository, serves as our payment and notification hub for renters, and we use it for listing, applications, and background checks.
Cons
The software lacks clear and straightforward instructions in several sections. When attempting to list properties, it doesn't allow for permanently attaching photos to each individual property. So, if you have multiple properties you have to delete photos and keep them off the software. Additionally, there are times when customer service assistance is unavailable. You have to leave a message and wait for a callback,but usually by the time they call back, I have moved on to the next project and am away from the computer.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Clint
Real Estate, 1-10 employees
Less than a year
Feb 01, 2023
Go paperless and streamline your rent collection
Go paperless and streamline your rent collection
Pros
I've been using the app for 12 months, and I love that everything is in one place. It covers almost every scenario we've come across, which is fantastic!
Cons
Some of the payment details on the tenant side could be more transparent. One particular issue is that if a tenant has a separate payment account for rent, they need to have at least $1 extra to cover the payment fee. I went back and forth with a tenant for several days until they were able to figure this out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jared
Real Estate, 1-10 employees
Less than a year
Feb 01, 2023
Great rental management software
Great rental management software
Pros
The customer support is top notch. Whenever I have a question, I receive a quick response.
Cons
After enrolling in RentRedi, I received a discount card in the mail, but it was not honored.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marjorie
Hospitality, 1-10 employees
Less than a year
Jan 01, 2023
Best App for Managing my Properties
Best App for Managing my Properties
Pros
I appreciate that everything is done on the app. As a landlord, I dont want to deal with constant emails or texts. This platform serves as a one stop shop for all my properties and tenants to communicate concerns and updates. I can easily track payments and see pending charges.
Cons
I have Section 8 tenants, and their checks are automatically deposited into our bank account. I would appreciate an option where I can customize the tenants' portion of the rent and what the housing authority paid on RentRedi. This way, I can track how payments came in. Also, the mobile app seems to have a delay, and sometimes it doesn't load correctly.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Fatime
Real Estate, 1-10 employees
Less than a year
Jan 01, 2023
Help has arrived
Help has arrived
Pros
The best part was how effortless the setup process was. It was as simple as following step by step instructions. If I ever had trouble the customer service was amazing. They would patiently assist me until I was satisfied. They even reached out a few days later to ensure everything was working well for me.
Cons
I'm new to the product, so I don't have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rhonda
Non-Profit Organization Management, 1-10 employees
Less than 6 months
Dec 01, 2022
Great inexpensive software
Great inexpensive software
Pros
The most appealing aspect of this software was how easily I could implement it.
Cons
We are satisfied with using all the functionalities, and there is nothing that we're dissatisfied with.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jeffery
Real Estate, 1-10 employees
Less than a year
Dec 01, 2022
Almost perfect
Almost perfect
Pros
Learning this system was a breeze, and tracking my tenants' rents is seamless. The app allows tenants to conveniently send rent, which theyhavve all praised as efficient and convenient.
Cons
In my role managing property leases for landlords, this system doesn't offer the option to split a tenant's payment between myself and the landlord. This feature would save me a significant amount of time and effort. The tech department mentioned they were working on a solution, but I haven't received any updates yet.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Gasper
Real Estate, 51-100 employees
Less than 6 months
Nov 01, 2022
All-in-one Stop Shop for everyone!
All-in-one Stop Shop for everyone!
Pros
The app is fantastic! It's accessible wherever I go. Both tenants and property management/landlords have their own dedicated app. As a landlord, I can email rental applications, cross-post ads to multiple real estate sites, pre-screen tenants, conduct credit and background checks, and even receive ACH rent payments from tenants.
Cons
Finding the section where tenants receive ACH payments involves too many steps. The $1 ACH processing fee for rent discourages both tenants and landlords/owners.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Andrew
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
Nov 01, 2022
Loving RentRedi
Loving RentRedi
Pros
I'm impressed by the customer service, price, and how user friendly the software is.
Cons
I require ledgers, final account statements, and work order comments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Yolanda
Real Estate, 1-10 employees
Less than a year
Nov 01, 2022
Happy
Happy
Pros
Its easy to use and it gives me the confidence that I have all the necessary tools to manage my rentals.
Cons
I couldn't retrieve an application from a tenant because the application requested banking information when they didn't pay through that method.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Real Estate, 1-10 employees
Less than a year
Nov 01, 2022
Could be easier
Could be easier
Pros
I love that the software was already set up saving me the effort of creating a system myself or relying on Excel sheets.
Cons
Compared to other management apps I've used in the past, I'm not a big fan of this system. It's overwhelming to remember all the details, making it difficult to navigate and move forward quickly. Some of the navigation doesn't make sense, leading to confusion. If something is functioning well, there's no need to change its functionality. Frequent changes can be frustrating, especially when you just figured things out. I dislike not being able to speak to someone on the phone. Walking through a process with a representative makes it easier to learn and retain information. Using the chat feature to type is slow and it doesn't allow you to move it to a different part of the screen while working on other tasks. You have to constantly click in and out or copy and paste the chat to a separate document, adding more frustration. It's a lot of work. Additionally, losing the chat person or trying to locate them while receiving messages can be disruptive when you're trying to add or apply something. At the moment, I'm not a big fan, even though I paid for a year of service.
Ease of use
5
Value for money
7
Customer Support
8
Functionality
7
Lisa
Real Estate, 1-10 employees
Less than a year
Oct 01, 2022
An application that just works at a value!
An application that just works at a value!
Pros
This software offers all the dashboards I need as a landlord, from rent management to maintenance requests, tenant documents, and more. The tenant site is also incredibly user-friendly, which is crucial for any landlord. My tenants have provided positive feedback on its ease of use, which is exactly what I wanted to hear. I also appreciate the option to text my tenants since its becoming a preferred communication method. Overall RentRedi has done an excellent job creating a tool that is easy to use, affordable and intuitive for both landlords and tenants. I highly recommend it.
Cons
The only drawback is the slow deposit processing time when tenants make payments. It takes about 3 4 business days and it would be great if it could be expedited to 1 2 business days. Other software programs in the competitive market advertise one business day transfers. Apart from that, the software is fantastic!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Armando
Real Estate, 1-10 employees
Less than 6 months
Sep 01, 2022
The best way to collect payments online. Improves pre-lease tenant communication.
The best way to collect payments online. Improves pre-lease tenant communication.
Pros
I appreciate the option to collect payments for only $1, and my tenants can choose to pay with a debit card if they prefer. The real human support provided is superior to any other software package.
Cons
It takes around a week or so to receive payments.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Aaron
Real Estate, 1-10 employees
Less than 6 months
Sep 01, 2022
Customer Service is amazing
Customer Service is amazing
Pros
The customer service is exceptional. We had several questions during our first few weeks using the application, and the online chat feature was great. We always received prompt assistance within a few minutes, and they had all the answers we needed. They even followed up afterward to ensure we didn't have any further questions.
Cons
The tenant application process is a bit excessive for short-term rentals. We don't need all the information included in the tenant application process for short-term stays. It would be helpful to have the option to disable fields for unnecessary information. Since we cannot do that, it can be confusing for tenants when they fill out their information, even though we clearly communicate the required and unnecessary details.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Real Estate, 1-10 employees
Less than 6 months
Aug 01, 2022
Landlord
Landlord
Pros
The automated rent payment process is incredibly easy. I do not have to worry about collecting rent as it's deposited directly into my account.
Cons
I believe that with any new program, you need to give it some time to become familiar.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Tina
Real Estate, 1-10 employees
Less than 6 months
Aug 01, 2022
Property Management
Property Management
Pros
Its very userfriendly and the support has been incredible.
Cons
So far I am extremely pleased and canot find a single thing to complain about.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melanie
Real Estate, 1-10 employees
Less than 6 months
Aug 01, 2022
Remote Rent Collections
Remote Rent Collections
Pros
We found it effortless to learn, use, and make changes as we discovered new features.
Cons
I faced initial difficulties with setting up and connecting my bank accounts to make timely payments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Todd
Real Estate, 1-10 employees
Less than a year
Jul 01, 2022
Easy rent collection
Easy rent collection
Pros
I appreciate that all the documents for my renters are conveniently in one place. The app even allows applicants to sign documents using a selfie while holding their ID which is crucial for verification and holding them accountable.
Cons
The onboarding process was quite challengingwhich is why I couldnt give it a perfect rating. I had to repeatedly contact the online help desk because it was tough to find the startup information.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Maegan
Real Estate, 1-10 employees
Less than 6 months
Jun 01, 2022
RentRedi Review
RentRedi Review
Pros
The software's rent collection features and ease of granting access to other users are excellent.
Cons
There is no automated messaging or accounting system and it lacks many features that other products offer.
Ease of use
8
Value for money
5
Customer Support
8
Functionality
7
Ryan
Real Estate, 1-10 employees
Less than 6 months
Nov 01, 2021
Great product but lacking in some key areas
Great product but lacking in some key areas
Pros
It's incredibly easy to set up, and the customer support is great. The notification template is helpful for sending quick messages to all tenants in a building!
Cons
Managing tenant payment options was extremely frustrating and even with support, the issue could not be resolved. The $1 ACH fee is unacceptable to pass on to tenants, which is why I switched to TenantCloud
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
N/A, 1-10 employees
Less than 6 months
Mar 01, 2021
New Investment Property Owner
New Investment Property Owner
Pros
This software is incredibly simple and intuitive. There's no need for a steep learning curve. I love that it includes everything I need, from tenant applications to communication and maintenance.
Cons
It would be great if I could customize the number of tenant notifications but unfortunately that option isnt available.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Charity
Executive Office, 1-10 employees
Less than 6 months
Feb 01, 2021
First time landlord using rent redi
First time landlord using rent redi
Pros
Initially we had a minor issue setting up ACH bank transfers for security deposits but RentRedi was incredibly responsive every time I reached out. Since then we haven't encountered any issues,and I plan on using them to grow our rental business.
Cons
There was a problem with the ACH bank transfer that caused a delay in receiving the security deposit but it was resolved after reaching out for assistance.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Cody
Real Estate, 1-10 employees
Less than 6 months
Feb 01, 2021
pretty simple
pretty simple
Pros
I love that this software can handle everything from tenant screening to charging late fees once they're in.
Cons
I wish the main screen had a simpler layout. The most important information I need to see daily is who has paid who has not and any maintenance requests. Currently, I have to go into each unit's page to check if the tenant has paid which becomes tedious. Additionally I wish the deposits were processed faster. It takes over a week. I did inquire and they mentioned it should improve with longer use of the software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
KRISTIN
Real Estate, 1-10 employees
Less than 6 months
Jan 01, 2021
happy camper
happy camper
Pros
It's easy to set up and the customer service is fantastic. The option to Esign documents is also a great feature.
Cons
I would appreciate better reporting options.It would be great to have the option to add credits to individual tenants. I would like an easier process for moving a tenant to a new unit without losing their history. I would like to customize the "home screen"
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
danielle
Commercial Real Estate, 1-10 employees
Less than 6 months
Jan 01, 2021
Customer Service is AMAZING!
Customer Service is AMAZING!
Pros
One of my favorite features is having all charges listed for each tenant throughout their lease. It allows me to notify all tenants at once. The simple easy application process for prospective tenants is excellent. We've filled two units in less than a month thanks to the convenience of multiple advertising outlets in one place and the prequalification screening, which eliminates unnecessary showings. Our maintenance manager receives notifications for tenant requests and can complete the job entirely through the app.
Cons
My least favorite aspect of this software is that tenants can only use the app on a mobile phone. It poses challenges with my older tenants who are not adept with mobile devices. There have also been issues with tenants downloading the landlord app instead of the tenant app leading to confusion.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jamie
Real Estate, 1-10 employees
Less than 6 months
Jan 01, 2021
Smooth way to manage
Smooth way to manage
Pros
The system is incredibly efficient and I enjoyed the live chat. The response time was extremely quick.
Cons
I have no negative feedback. I thoroughly enjoy using the app.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Juan
Real Estate, 1-10 employees
Less than a year
Jan 01, 2021