RentRedi Reviews

“Love the rent collection feature

Pros

The rent collection feature has been the biggest plus since it gives tenants a fast and convenient way to pay their rent online.

Cons

What I find frustrating is that late fees can't be configured to match the laws in my state. That has led to tenants being overcharged so I sometimes have to enter the fees manually. It would also be helpful if an accounting feature were included.

“beginner-friendly program

Pros

Getting started in property management felt much more manageable because the features were simple to use. I was able to update file information from my existing 2025 accounts and use that information effectively as I plan for future growth.

Cons

One issue I ran into is that removing tenant contacts when they change takes a few extra steps. Because of that, an online payment was missed and had to be sent by check instead.

“offers excellent value

Pros

From the start, it has delivered a lot for the price. It's very user-friendly, simple for me to use and just as simple for tenants as well. Compared with the product I was using before, this one is saving me both time and money while giving me access to even more tools.

Cons

Honestly I haven't run into any real downsides. The learning curve is very short, it's been extremely user-friendly and up to this point, it has handled everything I've needed it to do.

“Quick setup and reliable support

Pros

I was able to set everything up on my own without any assistance. When I did have a question about renewing the settings for the following year, customer support was very helpful and walked me through the process step by step. The app consistently felt secure and we didn't run into any bugs or technical problems. It was also very user-friendly for renters.

Cons

At first, the processing time seemed a little slow to me but when I compared it to other platforms that can take as long as a week, waiting a couple of days felt manageable.

“remote rent collection

Pros

Online rent collection has been a huge improvement. I'm based in rural New Hampshire and it lets me handle all the key parts of being a landlord for my Boston tenants from a distance.

Cons

A few features still feel buggy and some things don't happen automatically without a workaround. For example, I've had to delete a lease just to reconnect a tenant to their account so the system will enforce the rule that older charges have to be paid before newer ones.

“Convenient mobile app

Pros

Getting tenants set up, collecting deposits and rent and handling everything else in one accessible platform has been really convenient. The mobile app is especially helpful when I'm away from my desk and the layout feels user-friendly and simple to use. It's made managing multiple units and staying on top of maintenance requests much more easy.

Cons

The app's load time can definitely be frustrating. It sometimes takes a few minutes to recognize that I'm actually logged in and stop showing the demo data.

“keeps track of payments

Pros

Keeping up with rent payments is much simpler with this. It lets me monitor current and late rent and it automatically sends receipts to tenants which matters a lot because bookkeeping and keeping track of receipts are not my strong points.

Cons

it keeps pushing me to publish my rental online. I already have tenants in place so I'm not looking to advertise for more right now.

“Friendly staff!

Pros

Managing leases is much more convenient with the built-in alerts for rent payments, late fees and security deposit reimbursements. Getting everything set up was simple and the phone support team was very helpful. The support staff is knowledgeable and friendly. They address all my concerns in a satisfactory manner.

Cons

I would not suggest using the maintenance vendor Lessen because some of the companies involved have not been reliable or honest. That said the app works very well for maintenance communication when you use your own team to handle tenant requests. They also need to improve security and do a better job notifying users if an account has been accessed illegally. For example, 2-step authentication should be required during account setup.

“Clean interface

Pros

It does a really nice job of automating rent collection and applying late fees when needed. It also includes e-signature functionality which is helpful and the interface feels clean and simple. Another plus is that it connects well with other platforms.

Cons

A part that still feels awkward is updating rent amounts when a lease is renewed. We also ran into issues the last time we tried to post a rental listing to Zillow through the platform and the ad didn't go through properly. On the positive side, they handled the refund for that payment well.

“Rent collection made easy

Pros

Collecting monthly rent from my tenants has been very convenient and I haven't received any complaints from them either. I am satisfied with this product overall.

Cons

The website overall felt hard to handle. It seems especially difficult to use on an iPhone although it's noticeably easier to manage on a desktop.

“Unmatched support!!

Pros

Managing several properties at the same time feels very simple with this platform. The interface is user-friendly and I really appreciated how responsive and helpful the customer service team was whenever I needed assistance. I have never been disappointed with their service.

Cons

At the beginning, the platform felt a bit overwhelming because there are so many features packed into it. After someone took the time to walk me through how everything works, it became much clearer and a lot easier to understand.

“All-in-one property management

Pros

As an independent landlord, having one professional platform to handle all of my rental properties has been really valuable. It gives me a single solution for managing everything in one place which makes the whole process feel more organized and efficient.

Cons

the system is simple to learn and the features are easy to access. That said I've heard some complaints from my tenants about payment problems and complicated interface on the tenant side.

“Stellar service

Pros

Whenever I've needed help, the customer support team has been outstanding and consistently available. They take very little time to get back to you with solutions. The platform also makes it possible to screen tenants and lets applicants apply directly which is very convenient.

Cons

This system still needs to be more simplified and better synchronized. I don't like that tenants apply in one place but then I have to click into each tenant or open different tabs to see separate details and the information doesn't always line up.

“Solid value for money

Pros

Getting started with it has been relatively simple and my tenants haven't had any trouble figuring out how to use it either. Customer support has also been helpful whenever needed and overall it feels like a solid value for the price. Compared with other products, it offers a lot of functionality for the price.

Cons

There have been a handful of technical issues along the way. I don't remember the exact details but I do remember that they were taken care of. One thing I'd still like to see is lower pricing for background checks.

“Automation saves time!!

Pros

Plenty of tasks are automated which saves time. I can send reminders and let tenants set up autopay. The platform is user-friendly with a layout that's simple figure out. The interface is well organized making it easy to find what you need.

Cons

At times, tenants decide to pay through Venmo and then I have to enter everything manually. It would be much better if there were an automatic option for payments made outside the system.

“Complete solution for managing rentals

Pros

I faced no issues setting it up and it was easy to use. It covers everything I need for managing rentals making it a complete solution. It offers a lot of functionality and feels like a solid value for the price.

Cons

Honestly I don't have any real complaints. It's been a very useful tool that continues to save me both time and money over the long run.

“keeps everyone aligned

Pros

Keeping in touch with renters is much more simple with this. Everyone can see the open items so everyone stays aligned and there's a lot less confusion. It does a really good job of helping renters pay on time. The system sends reminders a few days before anything is due which makes collecting payments much easier.

Cons

I don't have any complaints about it.

“Fast payment processing

Pros

The platform is simple to use owing to its tidy interface. It works efficiently for both landlords and tenants. Payment processing is also quick which makes the whole experience more convenient.

Cons

The tax form side is still a bit unclear. It seems like the regulations change every year and that can make things confusing to keep up with.

“One stop shop!!

Pros

Pretty simple to use. It works as a one-stop app for everything from applications and lease setup/signing to rent collection.

Cons

One thing missing is the ability to log daily client interactions. It would also be better if tenant communication happened directly through the app instead of needing to share a cell number for texting.

“Better than spreadsheets

Pros

Compared with trying to manage everything in a spreadsheet, this is a much better way to stay organized and I really appreciate having one place to keep track of maintenance tasks.

Cons

It has been a little buggy at times. It also took a couple of months for the team to resolve ghost charges that weren't connected to any tenants.

“smooth setup

Pros

I found it to be quite user friendly and overall it's very simple to use on a computer. The setup was not difficult either and everything went smoothly. It helped me organize my property without much trouble. Very happy with the overall performance.

Cons

Using the app has been more difficult and since I'm usually on my phone or tablet, that has caused some inconvenience.

“Appreciate the automatic payment option

Pros

Right out of the box, it was ready to use. Setting tenants up in the app was simple and the automatic payment option is a big plus. I also really appreciate that late fees are added automatically when tenants miss a payment which takes away the hassle of going back and forth about it.

Cons

The only downside was that I never got a notification when my account was set up so I didn't know right away that I could start registering my current tenants.

“they value feedback

Pros

What really stands out is how closely the developers pay attention to customer feedback and actually make changes based on it. For example, the new deposit reports originally didn't include a breakdown showing which units were part of the deposit. I reached out about it by email and they're already working on a fix that should be ready by early next week. I trust they'll follow through because I had suggested that same feature for the old reports before and they implemented it then too. The customer service has honestly been very impressive.

Cons

interface feels a little frustrating at times although it's not a major problem overall and definitely still usable. There's also the occasional browser issue where it doesn't load, maybe 1 out of 10 times but refreshing the page usually fixes it.

“Good software for property management

Pros

Iam impressed by how effortlessly I can navigate and utilize this software for the first time. Even without technical expertise, I can easily explore all of its functions. Additionally, the well-organized dashboard provides a clear view and allows me to work more efficiently. It perfectly meets all my property management requirements, saving me valuable time and enhancing my work performance.

Cons

Sometimes, I need to refresh the software for better performance, and the technical support should respond more promptly. It would be great if it could provide auto suggestions based on input history.

“Long term rentals software

Pros

This platform offers a user friendly search function and ensures secure payments, along with personalized support.

Cons

Occasionally, I feel like I have limited control over the site. I have to visit each unit's page to see the payment statuses.

“Great tool for managing rentals

Pros

The dashboard is fantastic, boasting a friendly user interface that provides a comprehensive overview at a glance. The detailed documentation makes setup and understanding of the software a breeze. It offers numerous features to support my requirements, including automated reminders for due dates.

Cons

The support should be faster, and there are occasional app errors.

“Satisfaction and gratitude of RentRedi awesome software.

Pros

It's a breeze to use across all platforms, whether on my phone or computer.

Cons

There is a delay between tenants' payment and when I receive the payment.

“Ease of mind

Pros

This product is streamlined and user-friendly.

Cons

Some functions can initially be challenging to locate.

“Looking for positive results

Pros

As someone who has to handle everything independently and learn as I go, time and money are precious resources. Therefore, its crucial that any software I use produces results with minimal time and effort. While I understand it's not an easy task, if someone from Rent Ready contacts new customers and ensures they take advantage of all the services, it would greatly improve the experience.

Cons

The iPad experience is not consistent, and I encountered an issue where my setup was accidentally erased, requiring me to start over.

“Great product

Pros

I love how easy the app functions are to use. The communication options and maintenance features are excellent.

Cons

It would be nice to have a feature for lease creation and digital signature.

“Rent Redi Review

Pros

It has been a great experience overall! I appreciate the affordability and the ease of use.

Cons

The charge features can be a bit confusing to understand.

“RentRedi review

Pros

The setup process is straightforward and the customer focus is exceptional. It's also convenient for my tenants to make payments.

Cons

The mobile app is not very strong, so I prefer using it on my computer.

“Good start

Pros

It handles the processing of online payments and effectively manages multiple properties.

Cons

The interface is unpleasant and unreliable. The mobile application simply loads the website in HTML format.

“Great service

Pros

Getting started is simple, and the software has everything I need!

Cons

I would like to have the option to display only specific properties and remove them without completely deleting them.

“RentRedi review

Pros

The ease of use is remarkable. Once I set up my preferences, payments are delivered quickly, and managing my properties becomes a breeze.

Cons

It's disappointing that you have to pay extra for accounting. I believe it should be included in the price.

“Huge Timesaver for Self Managing Landlords

Pros

Having a single app that covers everything from marketing my property to finding a tenant and collecting rent payments is crucial. It continues to assist with seamless property management and streamlines many processes.

Cons

The app can be a bit glitchy at times, both for landlords and tenants. However, most issues were resolved by restarting the app.

“Work smarter, not harder!

Pros

We appreciate the comprehensive coverage provided by RentRedi. It caters to all our property management needs, including rent collection, advertising, and sending reminders to renters. The best part is that we can manage it all from the comfort of our home or while on the go!

Cons

We have no complaints about RentRedi.

“Poor customer service, they develop the app and than they hire a cheap customer service

Pros

The software is easy to use, and it offers all the necessary features and more at a reasonable price.

Cons

The process for creating a payment profile is unclear. They ask for document uploads but do not provide any feedback. Considering they create an ACH profile I don't understand why this is necessary.

“Terrible customer service and business practices

Pros

I wasn't impressed with the software. My hope was that it would simplify my life and my tenants lives, but after using it for two weeks I decided to cancel my subscription and stop using the product.

Cons

Setting everything up felt quite cumbersome. It became easier with more time spent using the software. The payment processing, customer service, and lack of attention from the entire company were extremely disappointing.

“Very pleased with this product

Pros

I really appreciate that my tenants can easily report their issues through the portal, and I receive immediate email notifications.

Cons

The timing of funds reaching my account is important.

“not happy

Pros

The maintenance module is straightforward for both tenants and my maintenance crew. It provides quick access to tenant information and offers automated billing, late notices, and late fees.

Cons

Remember, you get what you pay for. This app is very basic. Additionally the customer service and technical support are some of the worst I have ever encountered. I have been experiencing a serious glitch in my app and have been unable to get a detailed deposit report for over two weeks. The availability of a detailed batch report influenced my decision to purchase this app.

“Small business landlords, look no further!

Pros

Since this is my first rental property and venture into property management, I was looking for an all in one platform. As I have limited experience and time due to taking care of my mother, I needed property management software that allowed me to learn at my own pace. Initially, I didn't think a live demo was necessary because the software is very intuitive, but I'm glad I scheduled one. RentRedi accommodated my preferred time and, most importantly, didn't try to upsell me. They tailored the demo to meet my specific needs. It's reassuring to speak with knowledgeable staff who not only understand the product but also provide additional insights. I've utilized all the RentRedi property management tools that apply to me so far and I couldn't be happier. My favorite features are the ones that enable me to interact with potential renters as much or as little as I need. From applications and listings to monthly rent payments and maintenance scheduling, this property management software has it all covered. Whenever I've reached out for support via online chat, the staff has been friendly and competent. They are truly invaluable, even though RentRedi offers a wealth of easily accessible articles and videos. I'm looking forward to the day when I can add my second property. Thank you, RentRedi!

Cons

I was disappointed when my pictures were uploaded to Zillow, Trulia, etc out of order. I understand that what happens on their sites is beyond your control at the moment. I hope that since you have a contractual relationship with these other sites, there may be a solution in the future to correct this. We all know the first picture is important!

“Mostly Great

Pros

I love the convenience of collecting rent online and the excellent customer service provided by the team. Both my tenants and I have had no issues using the platform. My only complaint is with the Latchel Maintenance program, which has been quite frustrating. I've submitted two requests that went unfulfilled, and I had to handle those issues by myself.

Cons

While I am still deciding how much of the software I want to use, I was definitely disappointed with the Latchel Maintenance Program.

“Corys Review

Pros

I appreciate how the software automatically calculates and adds late fees.

Cons

I'm not a fan of the "tiles" for each month's rent. I prefer having a line-by-line breakdown of transactions. It would be better if it was more convenient to call for support.

“PM's savior

Pros

The platform is incredibly user friendly. One of my favorite features is the ability to set up different bank accounts for each property. Everything is automated, and that's hard to beat!

Cons

Currently, I have nothing to report.

“RentRedi after one year.

Pros

I find the automation of invoice creation and the tenant portal for easy payments to be extremely beneficial.

Cons

It's not easy to review payments or create reports that match rent payments with accounting software. I feel like I have to navigate through the settings to see when payments are made.

“Expectations and delivery

Pros

I chose RentRedi over Furniture Finders, hoping it would make tenant management and payment tracking easier. However, I' have encountered issues. The lease agreement format wasn't to my liking, and it didn't seem accurate for my state. I prefer using a single system for all tenants or having my property management use one system, but we've experienced too many problems with the software.

Cons

My tenant had difficulty using the app, mentioning that it was unreliable and unresponsive at times. Tracking applications, tenants, etc., was not successful, and the tenant couldn't send the application(s) back through the system. The application and verification process was not updated promptly to show current statuses. The payment option was not trustworthy for the tenant.

“A Great Tool to have in your tool chest

Pros

When we were just starting our rental business, we needed a solution to help us manage our different properties and renters. We wanted something with online access that would be user-friendly for our tenants and robust enough to support us. RentRedi was the perfect fit. It allows us to execute leases, acts as a document repository, serves as our payment and notification hub for renters, and we use it for listing, applications, and background checks.

Cons

The software lacks clear and straightforward instructions in several sections. When attempting to list properties, it doesn't allow for permanently attaching photos to each individual property. So, if you have multiple properties you have to delete photos and keep them off the software. Additionally, there are times when customer service assistance is unavailable. You have to leave a message and wait for a callback,but usually by the time they call back, I have moved on to the next project and am away from the computer.

“Go paperless and streamline your rent collection

Pros

I've been using the app for 12 months, and I love that everything is in one place. It covers almost every scenario we've come across, which is fantastic!

Cons

Some of the payment details on the tenant side could be more transparent. One particular issue is that if a tenant has a separate payment account for rent, they need to have at least $1 extra to cover the payment fee. I went back and forth with a tenant for several days until they were able to figure this out.

“Great rental management software

Pros

The customer support is top notch. Whenever I have a question, I receive a quick response.

Cons

After enrolling in RentRedi, I received a discount card in the mail, but it was not honored.