RentRedi Reviews

“not happy”

Pros

The maintenance module is straightforward for both tenants and my maintenance crew. It provides quick access to tenant information and offers automated billing, late notices, and late fees.

Cons

Remember, you get what you pay for. This app is very basic. Additionally the customer service and technical support are some of the worst I have ever encountered. I have been experiencing a serious glitch in my app and have been unable to get a detailed deposit report for over two weeks. The availability of a detailed batch report influenced my decision to purchase this app.

“Small business landlords, look no further!”

Pros

Since this is my first rental property and venture into property management, I was looking for an all in one platform. As I have limited experience and time due to taking care of my mother, I needed property management software that allowed me to learn at my own pace. Initially, I didn't think a live demo was necessary because the software is very intuitive, but I'm glad I scheduled one. RentRedi accommodated my preferred time and, most importantly, didn't try to upsell me. They tailored the demo to meet my specific needs. It's reassuring to speak with knowledgeable staff who not only understand the product but also provide additional insights. I've utilized all the RentRedi property management tools that apply to me so far and I couldn't be happier. My favorite features are the ones that enable me to interact with potential renters as much or as little as I need. From applications and listings to monthly rent payments and maintenance scheduling, this property management software has it all covered. Whenever I've reached out for support via online chat, the staff has been friendly and competent. They are truly invaluable, even though RentRedi offers a wealth of easily accessible articles and videos. I'm looking forward to the day when I can add my second property. Thank you, RentRedi!

Cons

I was disappointed when my pictures were uploaded to Zillow, Trulia, etc out of order. I understand that what happens on their sites is beyond your control at the moment. I hope that since you have a contractual relationship with these other sites, there may be a solution in the future to correct this. We all know the first picture is important!

“Mostly Great”

Pros

I love the convenience of collecting rent online and the excellent customer service provided by the team. Both my tenants and I have had no issues using the platform. My only complaint is with the Latchel Maintenance program, which has been quite frustrating. I've submitted two requests that went unfulfilled, and I had to handle those issues by myself.

Cons

While I am still deciding how much of the software I want to use, I was definitely disappointed with the Latchel Maintenance Program.

“Corys Review”

Pros

I appreciate how the software automatically calculates and adds late fees.

Cons

I'm not a fan of the "tiles" for each month's rent. I prefer having a line-by-line breakdown of transactions. It would be better if it was more convenient to call for support.

“PM's savior”

Pros

The platform is incredibly user friendly. One of my favorite features is the ability to set up different bank accounts for each property. Everything is automated, and that's hard to beat!

Cons

Currently, I have nothing to report.

“RentRedi after one year.”

Pros

I find the automation of invoice creation and the tenant portal for easy payments to be extremely beneficial.

Cons

It's not easy to review payments or create reports that match rent payments with accounting software. I feel like I have to navigate through the settings to see when payments are made.

“Expectations and delivery”

Pros

I chose RentRedi over Furniture Finders, hoping it would make tenant management and payment tracking easier. However, I' have encountered issues. The lease agreement format wasn't to my liking, and it didn't seem accurate for my state. I prefer using a single system for all tenants or having my property management use one system, but we've experienced too many problems with the software.

Cons

My tenant had difficulty using the app, mentioning that it was unreliable and unresponsive at times. Tracking applications, tenants, etc., was not successful, and the tenant couldn't send the application(s) back through the system. The application and verification process was not updated promptly to show current statuses. The payment option was not trustworthy for the tenant.

“A Great Tool to have in your tool chest”

Pros

When we were just starting our rental business, we needed a solution to help us manage our different properties and renters. We wanted something with online access that would be user-friendly for our tenants and robust enough to support us. RentRedi was the perfect fit. It allows us to execute leases, acts as a document repository, serves as our payment and notification hub for renters, and we use it for listing, applications, and background checks.

Cons

The software lacks clear and straightforward instructions in several sections. When attempting to list properties, it doesn't allow for permanently attaching photos to each individual property. So, if you have multiple properties you have to delete photos and keep them off the software. Additionally, there are times when customer service assistance is unavailable. You have to leave a message and wait for a callback,but usually by the time they call back, I have moved on to the next project and am away from the computer.

“Go paperless and streamline your rent collection”

Pros

I've been using the app for 12 months, and I love that everything is in one place. It covers almost every scenario we've come across, which is fantastic!

Cons

Some of the payment details on the tenant side could be more transparent. One particular issue is that if a tenant has a separate payment account for rent, they need to have at least $1 extra to cover the payment fee. I went back and forth with a tenant for several days until they were able to figure this out.

“Great rental management software”

Pros

The customer support is top notch. Whenever I have a question, I receive a quick response.

Cons

After enrolling in RentRedi, I received a discount card in the mail, but it was not honored.

“Best App for Managing my Properties”

Pros

I appreciate that everything is done on the app. As a landlord, I dont want to deal with constant emails or texts. This platform serves as a one stop shop for all my properties and tenants to communicate concerns and updates. I can easily track payments and see pending charges.

Cons

I have Section 8 tenants, and their checks are automatically deposited into our bank account. I would appreciate an option where I can customize the tenants' portion of the rent and what the housing authority paid on RentRedi. This way, I can track how payments came in. Also, the mobile app seems to have a delay, and sometimes it doesn't load correctly.

“Help has arrived”

Pros

The best part was how effortless the setup process was. It was as simple as following step by step instructions. If I ever had trouble the customer service was amazing. They would patiently assist me until I was satisfied. They even reached out a few days later to ensure everything was working well for me.

Cons

I'm new to the product, so I don't have any complaints.

“Great inexpensive software”

Pros

The most appealing aspect of this software was how easily I could implement it.

Cons

We are satisfied with using all the functionalities, and there is nothing that we're dissatisfied with.

“Almost perfect”

Pros

Learning this system was a breeze, and tracking my tenants' rents is seamless. The app allows tenants to conveniently send rent, which theyhavve all praised as efficient and convenient.

Cons

In my role managing property leases for landlords, this system doesn't offer the option to split a tenant's payment between myself and the landlord. This feature would save me a significant amount of time and effort. The tech department mentioned they were working on a solution, but I haven't received any updates yet.

“All-in-one Stop Shop for everyone!”

Pros

The app is fantastic! It's accessible wherever I go. Both tenants and property management/landlords have their own dedicated app. As a landlord, I can email rental applications, cross-post ads to multiple real estate sites, pre-screen tenants, conduct credit and background checks, and even receive ACH rent payments from tenants.

Cons

Finding the section where tenants receive ACH payments involves too many steps. The $1 ACH processing fee for rent discourages both tenants and landlords/owners.

“Loving RentRedi”

Pros

I'm impressed by the customer service, price, and how user friendly the software is.

Cons

I require ledgers, final account statements, and work order comments.

“Happy”

Pros

Its easy to use and it gives me the confidence that I have all the necessary tools to manage my rentals.

Cons

I couldn't retrieve an application from a tenant because the application requested banking information when they didn't pay through that method.

“Could be easier”

Pros

I love that the software was already set up saving me the effort of creating a system myself or relying on Excel sheets.

Cons

Compared to other management apps I've used in the past, I'm not a big fan of this system. It's overwhelming to remember all the details, making it difficult to navigate and move forward quickly. Some of the navigation doesn't make sense, leading to confusion. If something is functioning well, there's no need to change its functionality. Frequent changes can be frustrating, especially when you just figured things out. I dislike not being able to speak to someone on the phone. Walking through a process with a representative makes it easier to learn and retain information. Using the chat feature to type is slow and it doesn't allow you to move it to a different part of the screen while working on other tasks. You have to constantly click in and out or copy and paste the chat to a separate document, adding more frustration. It's a lot of work. Additionally, losing the chat person or trying to locate them while receiving messages can be disruptive when you're trying to add or apply something. At the moment, I'm not a big fan, even though I paid for a year of service.

“An application that just works at a value!”

Pros

This software offers all the dashboards I need as a landlord, from rent management to maintenance requests, tenant documents, and more. The tenant site is also incredibly user-friendly, which is crucial for any landlord. My tenants have provided positive feedback on its ease of use, which is exactly what I wanted to hear. I also appreciate the option to text my tenants since its becoming a preferred communication method. Overall RentRedi has done an excellent job creating a tool that is easy to use, affordable and intuitive for both landlords and tenants. I highly recommend it.

Cons

The only drawback is the slow deposit processing time when tenants make payments. It takes about 3 4 business days and it would be great if it could be expedited to 1 2 business days. Other software programs in the competitive market advertise one business day transfers. Apart from that, the software is fantastic!

“The best way to collect payments online. Improves pre-lease tenant communication.”

Pros

I appreciate the option to collect payments for only $1, and my tenants can choose to pay with a debit card if they prefer. The real human support provided is superior to any other software package.

Cons

It takes around a week or so to receive payments.