SiteLink Web Edition Reviews

Pros

The application is intuitive and easy to navigate especially with the Dashboard feature that provides convenient access to items requiring attention.

Cons

It's frustrating that I can't link leads to leases using facility email, and the system doesn't account for non-business days when assessing late fees (it counts Sundays and holidays as days past due).

Pros

The ease of navigation and the reliability of customer support are commendable.

Cons

I would prefer a different format for tracking present and past tenants. The plain print can be difficult to read at times.

Pros

Running my RV storage has become incredibly easy with this software. Tech support is always available and they consistently resolve any issues I encounter.

Cons

I would love to integrate e-signing into the system using my lease.

Pros

It's easy to use and the customer support is quite reliable.

Cons

The functionality sometimes suffers from bugs, and logging in can occasionally take longer than expected.

Pros

The map feature for my storage unit facility is excellent. It's user-friendly, helps me stay organized and tracks payments effectively.

Cons

Honestly, I have no complaints. I'm still in the process of learning the program.

Pros

Sitelink performs exceptionally well in most aspects. I believe theres no other product on the market that can match its comprehensive package.

Cons

The small screen size and certain billing operations can be improved.

Pros

Its great that Sitelink seamlessly integrates with our credit card processing company.

Cons

I previously used Storedge before the property buyout, and it was much more equipped for digital business. It allowed easier email and text communication with tenants, including read receipts. The paperless lease process was smoother, as was exporting documents and photos. The dashboard in Storedge provided a better overview of business compared to the reminder/operation page in Sitelink. Storedge also automated payment processing and invoicing, saving hours of time.

Pros

I appreciate the options to edit ledgers and the ability to modify the map on Sitelink Web Edition. Its convenient to view customer receipts and invoices all on one page.

Cons

I dislike the move-in process. The discount should be added at the end when payment is made. Sitelink makes it confusing and difficult.

Pros

Learning the system is a breeze, thanks to the helpful resources, helpline and the option for remote assistance if needed.

Cons

I have no complaints about the Sitelink system.

Pros

The software offers a multitude of functions, making it excellent for handling payments, transfers, move ins and move outs, price adjustments and much more.

Cons

The updates are not seamless, and we often have to perform administrative updates to fix issues with Sitelink. The website for scheduling appointments should ask for more information like driver's license, date of birth, and alternate contact details. It should also be named something other than "appointment" Recurring charges should be proratable not just at move out.

Pros

The intuitive navigation and diverse range of functions contribute to a smooth and efficient operation.

Cons

Sometimes, it has trouble communicating with other programs.

Pros

It's easy to learn and use, and the customer service and technical support are outstanding.

Cons

I would appreciate an easier process for transferring a unit from one tenant to another.

Pros

The user-friendly features, including the reminder notifications, are excellent. Plus, it can be accessed from multiple devices.

Cons

Sometimes the updates don't work properly, and solo offices have to wait for an admin to fix them.

Pros

It's incredibly easy to use and teach to others.

Cons

I can't think of anything that is difficult about it.

Pros

I appreciate the ease of invoicing and the convenient payment reminders.

Cons

The fact that the records are stored in the cloud is reassuring. We will never lose information.

Pros

Integrating with our current gate system was a straightforward process although it didn't fully meet my preferences.

Cons

This software was not as intuitive to learn as I expected, and it didn't handle gate integration as well as promised during the purchase. The reconciliation process was also too detailed for my needs. I didn't like the tenant move in process which required multiple screens.

Pros

Being able to access our records from anywhere is a major advantage. There are occasions when I need to review records to assess gate issues or customer lockouts. I also like being able to see the last rate increase for a customer.

Cons

Some of the features in the web edition are quite different from the standalone version. For example, gate access and adjustments are not as straightforward as before. Occasionally I need to enter a check number instead of searching for the individual who initiated the check.

Pros

I love how easily accessible the reports and documents are. Sitelink makes our daily tasks incredibly simple and straightforward.

Cons

The part I like the least is discovering hidden features of Sitelink that we wouldn't know about unless someone from Sitelink or Google told us. For example, the linking of units is one of many hidden features.

Pros

I can't imagine running a self-storage facility without Sitelink.

Cons

Esigning leases on a PC is simply not possible. I would like the ability to set reservation time periods per unit size.

Pros

The softwares ease of use, accuracy in editing and account management, and numerous features for business control greatly contribute to customer service.

Cons

The sign in times are often long, and the reporting for reservations is lacking and difficult to sort out. Editing protection/insurance requires confirmation for each item individually even for admins or owners. The late fee setup in California removes the option to use other automatic fees. There is no facilities management for maintenance other than noting it in unit notes which cannot be tracked. While you can mark a unit for service, there should be different levels to automatically indicate the type of service required.