SiteLink Web Edition Reviews

“Manager

Pros

Navigating the system is a breeze, and every screen functions seamlessly.

Cons

I absolutely adore the effortless usability on every screen.

“Great software

Pros

Sitelink offers a wealth of features that we use on a daily basis. It's user friendly, cost effective, and backed by outstanding customer service.

Cons

I have no criticisms whatsoever. I genuinely enjoy using this software.

“SiteLink Web Edition is GREAT!

Pros

The software is very simple, and the support provided for any inquiries is always helpful.

Cons

I can't think of anything negative to say because Site Link Support has always been there to assist me whenever I encountered any issues.

“SiteLink Experience

Pros

The user-friendly nature of the software allows us to deliver excellent customer service.

Cons

I wish the software had more options to customize the details for each site usage.

“Sitelink

Pros

It's conveniently accessible on your phone at any time.

Cons

It's frustrating that you can't open more than one tab at a time to avoid losing your place.

“Easy software - survey not

Pros

While there are some features we don't utilize, the ones we do are incredibly easy to navigate with this software.

Cons

Cancelling a lease, especially when a tenant never moved in, can be challenging. Although this situation is rare.

“SiteLink Web Edition Review

Pros

The softwares intuitiveness is impressive and the staff, who are focused on customer satisfaction, provide excellent support.

Cons

Getting accustomed to the program took a significant amount of time, but the support staff was always available to help me through the learning process.

“Sitelink Self Storage program

Pros

Believe it or not I used to handle everything manually, and my boss did even more bookkeeping manually (as I wasn't involved in accounting reports). Sitelink has significantly alleviated the paperwork burden. Since there's no printed or online manual I rely on tech support to answer my questions. Their support is excellent!

Cons

I do miss having a manual, particularly for infrequent actions that require a little reminder to recall how to perform them.

“Been using for over 18 years

Pros

The software is relatively easy to use, featuring simple functions.

Cons

When transferring a past due tenant, it automatically makes them current. Additionally, an Apple version is not available. To take a credit in the payment screen, you have to process it separately first; otherwise, it doesn't allocate the credit to the desired line (it applies it to the oldest charge first). It would be beneficial to have a 90% rotate function when placing units on the maps without reversing the length and width. The current function reverses the order, while in Sitelink length needs to be entered first so this function changes that sequence instead of just rotating the direction on the map.

“Easy to teach, learn and use

Pros

I absolutely love Sitelink Web Edition; its incredibly user-friendly. I have successfully taught many other employees to use the software with ease. It's almost foolproof and greatly simplifies daily property management tasks.

Cons

I have no grievances about this software.

“Review from AA Self Storage South Hill

Pros

The reminders made by the software is very awsome! When I start the software each morning, they serve as a perfect checklist that disappears as I complete tasks. It gives me a sense of accomplishment.

Cons

Sometimes, changing a tenant's due date can become confusing with the additional charges, but it could be because we don't perform this task frequently, so we're not accustomed to it.

“Papas

Pros

The transition from our old standalone SiteLink was flawless. The customer service we received was exceptional.

Cons

There was a slight learning curve, but the tech support guided us through any issues we encountered.

“LockBox Storage Review of Sitelink

Pros

I have an immense love for this product. I was previously with another company and I tried to convince them to switch. Joining LockBox Storage was a major deciding factor for me because their software is effortless and provides almost all the information I need.

Cons

I have devoted 2.5 years to getting a custom report done but unfortunately it still doesn't work. This has been a considerable expense, and I can't recover the time invested. No mention of a refund has been made. I will refrain from requesting custom reports with Sitelink in the future, even though there are reports that should be available but aren't.

“Freedom Rentals

Pros

This software plays a vital role in our business as it helps us manage all our storage and apartment rentals. It's simple to use and affordable.

Cons

The only aspect I've faced difficulty with is the reporting function. The reports could be more intuitive, allowing for easier customization to display the desired information without unnecessary details.

“SiteLink Self Storage Software

Pros

The simplicity, integration with card processing and reporting make it a breeze.

Cons

It's not possible to perform a local data backup, despite the convenience of cloud backup. It would be great to have an on-site backup option as well.

“The best option for Self Storage

Pros

Sitelink is a breeze to learn, use, and continually improves. They genuinely listen to customer needs when considering new options.

Cons

There are instances when the system becomes excessively slow. It should be capable of handling data for larger facilities with ease.

“Supposed to be the best software in the industry and it is just terrible.

Pros

We have other facilities within our organization that utilize this software. The main benefit is maintaining consistency across our organization.

Cons

Updates are imposed without the ability to opt-out, and they often come with untested changes. Since this software is critical to our operations, it is customary for providers to offer "long-term-support" versions and a beta channel. SiteLink mandates beta versions for all customers without any recourse when the software malfunctions.

“customer since 2000

Pros

SiteLink has grown with my business. I started with the standalone version in 2000 and now use the Web Edition with the Hub. I appreciate being able to check in and handle simple customer issues using my phone or laptop at home, without having to go to the office.

Cons

Updates occur frequently, which is generally a positive thing. However, when changes affect the way tasks are performed, it can be challenging to learn how to adapt to the new system. Often I have had to call for assistance because I don't have the time to research and find instructions for recent changes. Having a how-to video or a summary of recent changes sent via email after each update would be incredibly helpful. Additionally, I'm not fond of the invoice design; they appear hastily made by someone who lacks attention to detail.

“It's great for moving tenants in!

Pros

The reports covering various aspects of management are easily accessible and straightforward to read.

Cons

It's not possible to transfer between locations within the same company.

“Review of Sitelink Web Edition

Pros

This software provides comprehensive functionality necessary for operating a self storage property.

Cons

The accounting aspect can be confusing, particularly when training new employees on its intricacies.