SiteLink Web Edition Reviews

“Extensive software managemenet

Pros

This system offers a wide range of reports that can be generated.

Cons

It can be challenging to figure out how to retrieve the specific report I need.

“I'm afraid we are going to have to find another software package

Pros

We opted for Sitelink because it operates on the Cloud.

Cons

Unfortunately we have encountered a corruption issue in our Sitelink package but their customer service team seems incapable of understanding our problem. They refuse to acknowledge that it's a Sitelink problem, and the comprehension level of most of the service representatives we speak to is extremely poor. I have lost all faith in the accuracy of their reports, making it impossible for me to import them into my accounting software (Quickbooks). I have spent days trying to untangle this issue and manually adjust our data. It's a complete nightmare, especially since communicating with their service team is as futile as talking to the man in the moon. We are now exploring alternative cloud-based systems in the UK, and I strongly advise other facilities to steer clear of Sitelink.

“Very Confusing Web Edition & MyHub

Pros

It's a robust management software for self-storage packed with fantastic features that make running one or more facilities highly efficient.

Cons

It's incredibly frustrating that the software isn't truly web-based as advertised. The web edition needs to be installed on each desktop, and the web portal (MyHub) is severely lacking in many features. It creates a lot of confusion for our staff having to switch between the two.

“Sitelink satisfaction

Pros

Sitelink is an incredibly simple and easy to use program. It essentially guides you through the necessary steps to create leases and manage occupancy and payments.

Cons

I don't have any features that I dislike. To fully understand the capabilities it offers, users need to explore and experience the product firsthand.

“Excellent web edition

Pros

I adore the web edition and it's a breeze to navigate.

Cons

The vacant unit report could be simplified further, and it would be great if there was an option to exclude prorates from the report. All we really need is the unit number, size, area, days vacant, and price.

“My experience with SiteLink

Pros

As someone new to this industry I greatly appreciate the straightforward functionalities and how effortlessly I can grasp the platform.

Cons

I believe the reminders panel could benefit from better organization. It would be helpful to have a way to categorize tasks and notifications to prevent them from all blending together.

“Opinion

Pros

It's a breeze to operate, incredibly intuitive, and easy to learn.

Cons

Everything is working perfectly and no modifications are needed.

“Site Link at it's Best

Pros

The ease of use of the system makes it quick and easy to train new hires.

Cons

There isn't a single thing I would change. The updates that Sitelink implements to keep the software up to date are fantastic.

“JD SiteLink review

Pros

The program is user-friendly and teaching it to someone in person or remotely is a breeze. Mistakes can generally be corrected, and there's always the option to ask questions or search for information online. I love that there's a dedicated section for learning and getting certified. When I was in the store, I relished the opportunity to expand my knowledge.

Cons

I remember hearing about secret codes, such as linking units, that were supposed to be released in a book format. I understand that after the acquisition, these codes might not be available anymore.

“SiteLink and my experiences with it

Pros

Managing tenant billing and sending invoices as well as past due emails, is a seamless experience.

Cons

The system has occasional glitches that seem to be untraceable ghosts for SiteLink Tech Support. Even though we have witnessed the issues occurring, they struggle to find a solution.

“web edition from a+

Pros

Everything is smooth sailing; no issues with this program.

Cons

Everything functions flawlessly, and I haven't encountered any problems with the program.

“Try it....Guaranteed you will like it!

Pros

It's a breeze to operate, install and the customer service is top-notch.

Cons

There is absolutely nothing about the product that I dislike.

“Sitelink Software is a workhorse

Pros

I appreciate the comprehensive reports and the software's reliability.

Cons

The format feels a bit outdated and cumbersome.

“Great way to keep up with your tenants and what they owe.

Pros

The ability to handle everything in one place is fantastic.

Cons

It takes a minimum of 24 hours for it to synchronize with our Call Potential system.

“Just My Opinions

Pros

When its functioning correctly it is incredibly easy to use. However, this has been an issue.

Cons

The tech support has become slower and less knowledgeable. They frequently need to transfer me to a higher level technician. The service has become significantly slower compared to the past.

“Sitelink review

Pros

Its user friendly and highly customer oriented.

Cons

I have no complaints about Sitelink.

“Small Storage Use

Pros

SiteLink is effortless to use and teach. It simply "makes sense." I started with little knowledge of the storage industry, but with SiteLink, I easily navigated the system, added necessary items, and assisted my customers. Their customer service is exceptional!

Cons

I learned the hard way that some items are not backed up. During an update, I lost all the ID photos I had inserted.

“Sitelink is a great product and integral part of our management of our self storage and rental units

Pros

The seamless integration of this software means you only need this one product!

Cons

We haven't explored all the additional capabilities associated with the Sitelink web edition software, so we can't blame any shortcomings on our end.

“Better by a darn SITE'

Pros

The SiteLink team was supportive and efficient during our integration. Non customer facing tasks have been streamlined, freeing up more time to handle slow paying customers and effectively implement pricing changes.

Cons

Some of the form letters are not well thought out. The formatting can be adjusted, but it's often a matter of choosing between 'bad' and 'not-so bad.

“Overall a great product for everyone with any level of experience

Pros

Navigating Sitelink Web Edition is a breeze.

Cons

I wish Sitelink Web Edition had better compatibility with Word documents. It would be great if I could simply upload my document with images instead of having to recreate it.