SiteLink Web Edition Reviews

“Extensive software managemenet

Pros

This system offers a wide range of reports that can be generated.

Cons

It can be challenging to figure out how to retrieve the specific report I need.

“I'm afraid we are going to have to find another software package

Pros

We opted for Sitelink because it operates on the Cloud.

Cons

Unfortunately we have encountered a corruption issue in our Sitelink package but their customer service team seems incapable of understanding our problem. They refuse to acknowledge that it's a Sitelink problem, and the comprehension level of most of the service representatives we speak to is extremely poor. I have lost all faith in the accuracy of their reports, making it impossible for me to import them into my accounting software (Quickbooks). I have spent days trying to untangle this issue and manually adjust our data. It's a complete nightmare, especially since communicating with their service team is as futile as talking to the man in the moon. We are now exploring alternative cloud-based systems in the UK, and I strongly advise other facilities to steer clear of Sitelink.

“Very Confusing Web Edition & MyHub

Pros

It's a robust management software for self-storage packed with fantastic features that make running one or more facilities highly efficient.

Cons

It's incredibly frustrating that the software isn't truly web-based as advertised. The web edition needs to be installed on each desktop, and the web portal (MyHub) is severely lacking in many features. It creates a lot of confusion for our staff having to switch between the two.

“Sitelink satisfaction

Pros

Sitelink is an incredibly simple and easy to use program. It essentially guides you through the necessary steps to create leases and manage occupancy and payments.

Cons

I don't have any features that I dislike. To fully understand the capabilities it offers, users need to explore and experience the product firsthand.

“Excellent web edition

Pros

I adore the web edition and it's a breeze to navigate.

Cons

The vacant unit report could be simplified further, and it would be great if there was an option to exclude prorates from the report. All we really need is the unit number, size, area, days vacant, and price.

“My experience with SiteLink

Pros

As someone new to this industry I greatly appreciate the straightforward functionalities and how effortlessly I can grasp the platform.

Cons

I believe the reminders panel could benefit from better organization. It would be helpful to have a way to categorize tasks and notifications to prevent them from all blending together.

“Opinion

Pros

It's a breeze to operate, incredibly intuitive, and easy to learn.

Cons

Everything is working perfectly and no modifications are needed.

“Site Link at it's Best

Pros

The ease of use of the system makes it quick and easy to train new hires.

Cons

There isn't a single thing I would change. The updates that Sitelink implements to keep the software up to date are fantastic.

“JD SiteLink review

Pros

The program is user-friendly and teaching it to someone in person or remotely is a breeze. Mistakes can generally be corrected, and there's always the option to ask questions or search for information online. I love that there's a dedicated section for learning and getting certified. When I was in the store, I relished the opportunity to expand my knowledge.

Cons

I remember hearing about secret codes, such as linking units, that were supposed to be released in a book format. I understand that after the acquisition, these codes might not be available anymore.

“SiteLink and my experiences with it

Pros

Managing tenant billing and sending invoices as well as past due emails, is a seamless experience.

Cons

The system has occasional glitches that seem to be untraceable ghosts for SiteLink Tech Support. Even though we have witnessed the issues occurring, they struggle to find a solution.

“web edition from a+

Pros

Everything is smooth sailing; no issues with this program.

Cons

Everything functions flawlessly, and I haven't encountered any problems with the program.

“Try it....Guaranteed you will like it!

Pros

It's a breeze to operate, install and the customer service is top-notch.

Cons

There is absolutely nothing about the product that I dislike.

“Sitelink Software is a workhorse

Pros

I appreciate the comprehensive reports and the software's reliability.

Cons

The format feels a bit outdated and cumbersome.

“Great way to keep up with your tenants and what they owe.

Pros

The ability to handle everything in one place is fantastic.

Cons

It takes a minimum of 24 hours for it to synchronize with our Call Potential system.

“Just My Opinions

Pros

When its functioning correctly it is incredibly easy to use. However, this has been an issue.

Cons

The tech support has become slower and less knowledgeable. They frequently need to transfer me to a higher level technician. The service has become significantly slower compared to the past.

“Sitelink review

Pros

Its user friendly and highly customer oriented.

Cons

I have no complaints about Sitelink.

“Small Storage Use

Pros

SiteLink is effortless to use and teach. It simply "makes sense." I started with little knowledge of the storage industry, but with SiteLink, I easily navigated the system, added necessary items, and assisted my customers. Their customer service is exceptional!

Cons

I learned the hard way that some items are not backed up. During an update, I lost all the ID photos I had inserted.

“Sitelink is a great product and integral part of our management of our self storage and rental units

Pros

The seamless integration of this software means you only need this one product!

Cons

We haven't explored all the additional capabilities associated with the Sitelink web edition software, so we can't blame any shortcomings on our end.

“Better by a darn SITE'

Pros

The SiteLink team was supportive and efficient during our integration. Non customer facing tasks have been streamlined, freeing up more time to handle slow paying customers and effectively implement pricing changes.

Cons

Some of the form letters are not well thought out. The formatting can be adjusted, but it's often a matter of choosing between 'bad' and 'not-so bad.

“Overall a great product for everyone with any level of experience

Pros

Navigating Sitelink Web Edition is a breeze.

Cons

I wish Sitelink Web Edition had better compatibility with Word documents. It would be great if I could simply upload my document with images instead of having to recreate it.

“Entirely Satisfactory Software Application

Pros

The application is intuitive and easy to navigate especially with the Dashboard feature that provides convenient access to items requiring attention.

Cons

It's frustrating that I can't link leads to leases using facility email, and the system doesn't account for non-business days when assessing late fees (it counts Sundays and holidays as days past due).

“Superior

Pros

The ease of navigation and the reliability of customer support are commendable.

Cons

I would prefer a different format for tracking present and past tenants. The plain print can be difficult to read at times.

“Love Sitelink

Pros

Running my RV storage has become incredibly easy with this software. Tech support is always available and they consistently resolve any issues I encounter.

Cons

I would love to integrate e-signing into the system using my lease.

“Site-Link

Pros

It's easy to use and the customer support is quite reliable.

Cons

The functionality sometimes suffers from bugs, and logging in can occasionally take longer than expected.

“sss

Pros

The map feature for my storage unit facility is excellent. It's user-friendly, helps me stay organized and tracks payments effectively.

Cons

Honestly, I have no complaints. I'm still in the process of learning the program.

“Comprehensive software

Pros

Sitelink performs exceptionally well in most aspects. I believe theres no other product on the market that can match its comprehensive package.

Cons

The small screen size and certain billing operations can be improved.

“Sitelink not as tech advanced as Storedge

Pros

Its great that Sitelink seamlessly integrates with our credit card processing company.

Cons

I previously used Storedge before the property buyout, and it was much more equipped for digital business. It allowed easier email and text communication with tenants, including read receipts. The paperless lease process was smoother, as was exporting documents and photos. The dashboard in Storedge provided a better overview of business compared to the reminder/operation page in Sitelink. Storedge also automated payment processing and invoicing, saving hours of time.

“I use sitelink daily and like it but I do think there could be improvements.

Pros

I appreciate the options to edit ledgers and the ability to modify the map on Sitelink Web Edition. Its convenient to view customer receipts and invoices all on one page.

Cons

I dislike the move-in process. The discount should be added at the end when payment is made. Sitelink makes it confusing and difficult.

“SiteLink Fan

Pros

Learning the system is a breeze, thanks to the helpful resources, helpline and the option for remote assistance if needed.

Cons

I have no complaints about the Sitelink system.

“Sitelink does everything you need it to!

Pros

The software offers a multitude of functions, making it excellent for handling payments, transfers, move ins and move outs, price adjustments and much more.

Cons

The updates are not seamless, and we often have to perform administrative updates to fix issues with Sitelink. The website for scheduling appointments should ask for more information like driver's license, date of birth, and alternate contact details. It should also be named something other than "appointment" Recurring charges should be proratable not just at move out.

“Great for all my self storage needs

Pros

The intuitive navigation and diverse range of functions contribute to a smooth and efficient operation.

Cons

Sometimes, it has trouble communicating with other programs.

“Excellent Program

Pros

It's easy to learn and use, and the customer service and technical support are outstanding.

Cons

I would appreciate an easier process for transferring a unit from one tenant to another.

“Mini Mall storage Cranbrook Kari Pidskalny

Pros

The user-friendly features, including the reminder notifications, are excellent. Plus, it can be accessed from multiple devices.

Cons

Sometimes the updates don't work properly, and solo offices have to wait for an admin to fix them.

“Tina's site link review

Pros

It's incredibly easy to use and teach to others.

Cons

I can't think of anything that is difficult about it.

“SiteLink Web Edition Review

Pros

I appreciate the ease of invoicing and the convenient payment reminders.

Cons

The fact that the records are stored in the cloud is reassuring. We will never lose information.

“Good Product

Pros

Integrating with our current gate system was a straightforward process although it didn't fully meet my preferences.

Cons

This software was not as intuitive to learn as I expected, and it didn't handle gate integration as well as promised during the purchase. The reconciliation process was also too detailed for my needs. I didn't like the tenant move in process which required multiple screens.

“Pros and Cons

Pros

Being able to access our records from anywhere is a major advantage. There are occasions when I need to review records to assess gate issues or customer lockouts. I also like being able to see the last rate increase for a customer.

Cons

Some of the features in the web edition are quite different from the standalone version. For example, gate access and adjustments are not as straightforward as before. Occasionally I need to enter a check number instead of searching for the individual who initiated the check.

“Sitelink Is Great!

Pros

I love how easily accessible the reports and documents are. Sitelink makes our daily tasks incredibly simple and straightforward.

Cons

The part I like the least is discovering hidden features of Sitelink that we wouldn't know about unless someone from Sitelink or Google told us. For example, the linking of units is one of many hidden features.

“first time Sitelink user

Pros

I can't imagine running a self-storage facility without Sitelink.

Cons

Esigning leases on a PC is simply not possible. I would like the ability to set reservation time periods per unit size.

“Sitelink is a critical part of our operations. We require it for all managed and owned locations.

Pros

The softwares ease of use, accuracy in editing and account management, and numerous features for business control greatly contribute to customer service.

Cons

The sign in times are often long, and the reporting for reservations is lacking and difficult to sort out. Editing protection/insurance requires confirmation for each item individually even for admins or owners. The late fee setup in California removes the option to use other automatic fees. There is no facilities management for maintenance other than noting it in unit notes which cannot be tracked. While you can mark a unit for service, there should be different levels to automatically indicate the type of service required.

“Manager

Pros

Navigating the system is a breeze, and every screen functions seamlessly.

Cons

I absolutely adore the effortless usability on every screen.

“Great software

Pros

Sitelink offers a wealth of features that we use on a daily basis. It's user friendly, cost effective, and backed by outstanding customer service.

Cons

I have no criticisms whatsoever. I genuinely enjoy using this software.

“SiteLink Web Edition is GREAT!

Pros

The software is very simple, and the support provided for any inquiries is always helpful.

Cons

I can't think of anything negative to say because Site Link Support has always been there to assist me whenever I encountered any issues.

“SiteLink Experience

Pros

The user-friendly nature of the software allows us to deliver excellent customer service.

Cons

I wish the software had more options to customize the details for each site usage.

“Sitelink

Pros

It's conveniently accessible on your phone at any time.

Cons

It's frustrating that you can't open more than one tab at a time to avoid losing your place.

“Easy software - survey not

Pros

While there are some features we don't utilize, the ones we do are incredibly easy to navigate with this software.

Cons

Cancelling a lease, especially when a tenant never moved in, can be challenging. Although this situation is rare.

“SiteLink Web Edition Review

Pros

The softwares intuitiveness is impressive and the staff, who are focused on customer satisfaction, provide excellent support.

Cons

Getting accustomed to the program took a significant amount of time, but the support staff was always available to help me through the learning process.

“Sitelink Self Storage program

Pros

Believe it or not I used to handle everything manually, and my boss did even more bookkeeping manually (as I wasn't involved in accounting reports). Sitelink has significantly alleviated the paperwork burden. Since there's no printed or online manual I rely on tech support to answer my questions. Their support is excellent!

Cons

I do miss having a manual, particularly for infrequent actions that require a little reminder to recall how to perform them.

“Been using for over 18 years

Pros

The software is relatively easy to use, featuring simple functions.

Cons

When transferring a past due tenant, it automatically makes them current. Additionally, an Apple version is not available. To take a credit in the payment screen, you have to process it separately first; otherwise, it doesn't allocate the credit to the desired line (it applies it to the oldest charge first). It would be beneficial to have a 90% rotate function when placing units on the maps without reversing the length and width. The current function reverses the order, while in Sitelink length needs to be entered first so this function changes that sequence instead of just rotating the direction on the map.

“Easy to teach, learn and use

Pros

I absolutely love Sitelink Web Edition; its incredibly user-friendly. I have successfully taught many other employees to use the software with ease. It's almost foolproof and greatly simplifies daily property management tasks.

Cons

I have no grievances about this software.