Stays Reviews

“Helpful support team”

Pros

Having support readily available has been a big plus and the secure connection with the channels gives me confidence. The API is excellent as well especially for integrating exactly what I need.

Cons

Current version still needs a few adjustments to optimize our team's daily use even more especially for regular tasks.

“Awful customer service”

Pros

Honestly nothing has stood out in a positive way. My experience has been so bad that I'm actually taking the time to come here and write about it.

Cons

During the sales process, they tell you everything integrates and connects but that's simply not true. They only seem focused on making the sale and once you need help, they wash their hands of it and act like nothing is ever their fault. Customer service is terrible.

“Good pricing but limited support”

Pros

Product's pricing is what attracted me to purchase it.

Cons

There's no mobile app available and the sales team doesn't seem to know the product well for the U.S. market.

“Horrible experience with this tool”

Pros

The software seems to have good quality but it has become hard to even notice its strengths because of the ongoing support and connectivity problems.

Cons

Right from the start, I ran into a series of connectivity issues and the support team has been extremely slow to respond. I have tickets sitting there for as long as 6 days without any resolution. There is also a clear lack of proper training on what each menu and feature actually does. I really wish someone from Stays would create a course on Udemy with short video lessons explaining each menu one by one. Then, whenever there is an upgrade, they would only need to update the specific video instead of redoing everything.

“Reservations that really deliver”

Pros

What our team found is the feature I rely on most is the reservations tool and it already helps a lot in my routine. At the same time, I can tell the system has much more to offer and plenty of resources left to explore. I'm still working on improving my knowledge of the software so I can use it better and get stronger performance and results from it.

Cons

Using it on a phone still feels limited. I think having a dedicated app would make things much faster and more practical to use. There are also a few functions that I'm not able to change from mobile which gets in the way sometimes.

“Works perfectly for us”

Pros

Customizing everything was quick and easy and using the platform day to day has been just as simple. Another big plus is the support team and the post-sale follow-up which have been consistently helpful and reassuring.

Cons

Every feature of the system has been useful for us. If I had to suggest one improvement, it would be adding an integration with a CRM so we could manage leads and customers more effectively.

“Well organized sales channels”

Pros

Managing multiple sales channels is very easy for us with this product.

Cons

Nothing to point out here. I'm happy with the product.

“Amazing software!”

Pros

The platform is very simple to use and having connections with the leading rental platforms makes it even more valuable.

Cons

One issue is that while I'm logged in, the session expires pretty quickly if I stay inactive for even a short time.

“Great features at reasonable price”

Pros

It's a very complete software which offers wide range of features and the pricing is quite affordable.

Cons

A few things are still a bit difficult to handle on your own but the support team is always very helpful.

“Perfect for Brazillian markets”

Pros

From our perspective, the platform fits the Brazilian market really well and shows a strong level of attention to the details customers need in day-to-day use.

Cons

Self-management still has room to be developed further although we can already see movement in that direction through Appcenter. A very clear example would be offering a plugin for a tool like Wix, with practical usability and much stronger features, instead of building proprietary website editing modules. Wix itself, as well as many CRM platforms, is a good reference since they connect with a wide range of other apps like Google tools, DocuSign and more.

“Simple setup”

Pros

Using it is very simple for our team and it connects well with several different platforms.

Cons

Expedia integration in this tool is still not fully functional which is the only issue for us.

“Complete channel manager powerhouse”

Pros

It is an all-in-one platform. It lets us connect to practically all of the top sales channels on the market, gives us flexibility in how you run your work and stays aligned with market trends by regularly adding updates and new features. I honestly don't see another option out there that really compares.

Cons

Financial module still needs to be more up to date with the newer fintech trends in the market. It would be even better to see more innovation in that area, along with integrated solutions to help increase guest demand, whether through better visibility on search sites or partnerships that improve the guest experience and create additional revenue opportunities.

“Airbnb integration is excellent”

Pros

The integration with other platforms has been very useful especially with Airbnb since it automatically creates the listing for me.

Cons

The downside is that there still isn't a mobile app so I have to use it through the browser which keeps logging me out all the time with no option to adjust how long the login stays active.

“Easy to use tool”

Pros

This software offers useful features, efficient tools and a very practical interface that makes daily use very easy for us.

Cons

One drawback is the lack of customer support during holidays and weekends.

“A complete platform!”

Pros

I appreciate that it's a very complete system, covering finance, marketing and especially the synchronization with advertising channels.

Cons

I observed at the beginning, fitting it into our workflow was difficult but now we've adjusted well and it works fine for us.

“good software for us”

Pros

It makes property management much more practical, keeps listings integrated with other platforms and improves calendar organization a lot.

Cons

Financial management side still needs work especially the lack of financial data import and integration with bank APIs.

“organized workflow”

Pros

Keeping everything organized and automated at work is one of the best parts of using it.

Cons

Only thing that disappointed me is that it still doesn't integrate with InfinitePay which is an excellent card machine for business owners.

“responsive customer support”

Pros

Everything is well explained, the platform is simple to use and the support team responds quickly.

Cons

It still doesn't offer us bulk editing for multiple tasks. For vacation rental businesses that manage many different properties, it would be much more practical to update all information from a base accommodation or make those changes in bulk.

“Outstanding tool in the market”

Pros

Three things have mattered most to me up to this point. First, the support team has been outstanding. They are truly incredible and I've never been left without answers or solutions whenever I needed help. Second, Stays' integration with other OTAs works perfectly. It makes reservation management and control much easier and I've never had any overbooking issues or anything similar related to bookings. The financial side is also excellent especially the option to set up your own chart of accounts, access balance reports and more. Once the configurations and parameters are in place, everything runs exactly as it should. Third, it makes a big difference to me that this is a Brazilian company based in Brazil. I used another system before and every request had to be sent to a team overseas which caused a lot of delays in getting issues resolved.

Cons

I don't really have anything bad to say about it. If there's one area that could be improved, I'd say the website templates for the booking engine could use some updates and a more modern look.

“Useful features for daily work”

Pros

Overall calendar works really well and features like AirDNA, reservation search and the owner balance view are very useful in day-to-day management.

Cons

We determined that the chat support is slow to respond and when they do reach out, it doesn't wait long enough. There's also no sound alert so the chat ends up closing if we step away to do something else while waiting.