Facilities Services, 1-10 employees
More than a year
“User Friendly”
Pros
Learning to navigate it is extremely easy.
Cons
Sometimes, I struggle to solve problems using the storEDGE help website independently, but the support team is always helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 51-100 employees
More than a year
“StorEdge Rocks!”
Pros
It's user-friendly and easy to navigate, the dashboard is especially intuitive.
Cons
Certain features require too many steps to accomplish tasks.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Warehousing, 1-10 employees
More than a year
“storEDGE Does It All”
Pros
StorEdge does precisely what we need it to do, providing excellent assistance to both customers and potential customers in a user-friendly manner.
Cons
Improvements could be made in returning security deposits back to the original credit card used for renting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 51-100 employees
More than a year
“Fantastic ease of use!”
Pros
Integration was seamless, and assistance was readily available. Learning to use it was easier than our previous system.
Cons
It would be helpful to have dropdown explanations for each button, directing users to relevant sections for further clarification.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Retail, 11-50 employees
More than a year
“I use storEDGE daily”
Pros
Having everything I need in one spot is incredibly convenient.
Cons
Currently, I can't think of anything that needs improvement.Top of Form
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Warehousing, 1-10 employees
Less than a year
“Software is simple yet provides a lot of functionality”
Pros
All-inclusive software solution. Manages everything except the gate, but it integrates seamlessly with our gate software.
Cons
I haven't encountered any drawbacks with the functions so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, 1-10 employees
“Software Management”
Pros
This product is incredibly intuitive with excellent features.
Cons
I'm highly content and anticipate more updates over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Warehousing, 1-10 employees
Less than a year
“Great potential, but doesn't work right, VERY DIFFICULT to navigate in background”
Pros
The texting, emailing, and call management features are fantastic!
Cons
The process of setting up and changing letters is terrible! It's incredibly confusing and challenging to make any adjustments. Also, why can't we insert page breaks?
Rating Distribution
Ease of use
2
Value for money
6
Customer Support
6
Functionality
6
Warehousing, 1-10 employees
More than a year
“Fulfills our needs”
Pros
The platform is extremely intuitive, and navigation is a easy job.
Cons
It's more challenging to use on a mobile device. I wish there was a dedicated app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Commercial Real Estate, 1-10 employees
More than a year
“Trust in Storedge”
Pros
Efficient data storage supports our ongoing expansion.
Cons
Occasionally, processes slow down, and there's a lack of customer account numbers printed on leases.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Warehousing, 1-10 employees
More than a year
“Fully automated storage business”
Pros
StorEdge enables me to single-handedly manage my facility, even remotely. With integration to the electric gate and website features, I can handle everything from a distance.
Cons
It could benefit from clearer template management and email organization to streamline communication views and facilitate the creation of new templates.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Consumer Services, 11-50 employees
More than a year
“storEDGE is great!”
Pros
The dashboard conveniently displays all the essential information and tools I need.
Cons
I really miss the red exclamation point! I hope it makes a comeback!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
More than a year
“Customer Support & Ease of Product - Very Solid”
Pros
Customer support has made significant improvements since we went online four years ago.
Cons
The software needs an update for price increases, allowing adjustments for current customers by a fixed dollar amount for unit groups instead of individually for each unit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Retail, 51-100 employees
More than a year
“Software for Self storage mamangement”
Pros
It offers all the essential features required for a self-storage business, from customer management to payments, lead management, and reporting.
Cons
One thing I dislike about the software is the inability to correct or edit a generated lease and regenerate it with corrections.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Facilities Services, 1-10 employees
More than a year
“Makes my storage life easy!”
Pros
I absolutely adore StorEDGE. It keeps me organized in my day-to-day tasks and occasional checks. The ability to log in from anywhere and assist tenants promptly enhances our customer service.
Cons
When transitioning from SiteLink to StorEDGE, we encountered several issues with tenant information not being transferred correctly. However, once sorted out, the software is fantastic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Warehousing, 1-10 employees
More than a year
“Easy to Work With”
Pros
This software is fantastic for facility management. Setting up email notifications for read receipts is a great feature.
Cons
It's frustrating that you can't clear out communication history when a unit is vacated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Warehousing, 1-10 employees
Less than a year
“Added efficiencies and aided reporting with just a few clicks.”
Pros
Managing client details, communications, and reporting is seamless.
Cons
I'd like to see additional reports and communication tools added.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Warehousing, 1-10 employees
More than a year
“Highly Recommend StorEdge!”
Pros
It's user-friendly with various management functionalities.
Cons
The facility map builder is the weakest aspect of this software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Warehousing, 1-10 employees
More than a year
“Best Software out there for storage facilities”
Pros
The software is well-structured, making it easy to find functions and track client records and payments. The support team is responsive and helpful when needed.
Cons
The rental center links often confuse customers, causing login issues.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
More than a year
“Managed with no Knowledge”
Pros
Transitioning to this software without guidance was made easier by the excellent Customer Service Center. The layout is user-friendly, and the Help Center is a valuable resource.
Cons
I'm not a fan of the process for transferring current tenants, as it can result in duplicate accounts that can't be merged without moving them out and back in.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7