storEDGE Reviews

Pros

StorEDGE is comprehensive for managing self-storage facilities. Its simplicity and integration with industry players make it easy to use. Automated processes like auctions and mail services simplify my tasks.

Cons

While there have been some bugs, I appreciate that storEDGE is actively working to improve the software.

Pros

The software offers ease of use and a wide range of features.

Cons

The online help chat feature was removed shortly after implementation, which was disappointing. It would be great to have it reinstated.

Pros

Teaching a new person to use it is relatively easy as compared to other products.

Cons

Integration for promotions is not easy.

Pros

While basic, the software provides essential features for startup businesses, though it could benefit from additional features for simpler task management.

Cons

Yield Management and Reports are my least favorite features.

Pros

The dashboard provides a quick overview of everything I need.

Cons

I miss the red exclamation point that used to notify us of overlocks needing removal. Also, not being able to see individual access to the property is inconvenient.

Pros

Tenant communication, rate management, and web/cloud-based operation are standout features, all wrapped in an intuitive interface.

Cons

There are occasional glitches in various parts of the software, and as the company expanded, the support staff sometimes struggled to keep up.

Pros

The abundance of available reports and the SMS system are highlights, although the SMS system could be more reliable.

Cons

It's not intuitive for employees and customers, and it requires more adjustments to its features.

Pros

The simplicity of StorEDGE is its best feature. Onboarding new users is simple and easy task, and the automated payment reminders make billing stress-free.

Cons

The only downside is the mobile site. I wish there was an app available for easier access.

Pros

Avoid this company and its services at all costs.

Cons

After purchasing two storage unit facilities four years ago, the software company underwent changes, losing its once-friendly customer service. This resulted in billing issues and unresponsive support.

Pros

While the sales demo was impressive, the service and software fell short of expectations.

Cons

The technology is unreliable, and the support is terrible. Billing errors and the inability to reach anyone for assistance make it a nightmare to deal with.

Pros

During the demo, I found the interface and software to be satisfactory.

Cons

Setting up our data and various components of the software has been plagued with issues. The implementation team lacks expertise in handling data-related matters. We expected features like phone integration, transferring autopay from the previous vendor, and access to the gate controller, but none of these materialized. Numerous customers have incorrect information and face difficulties accessing the facility. Switching to storedge was meant to streamline our work and save time, but it has turned out to be a headache due to incompetence.

Pros

The software is generally uncomplicated and simple to navigate. It offers numerous features that streamline tasks, making it an excellent management tool with potential for further development.

Cons

The support provided is the worst I've encountered. The support technicians are extremely rude and disrespectful. They often pass on complex issues to others. The setup process was a nightmare, resulting in significant data loss and disruption to our business operations for nearly three months. While the accounting side of the software is generally easy to learn or understand, rectifying mistakes within the system is challenging, requiring contacting support, who are unhelpful and impolite.

Pros

I value the ease of operation and the clearness of the system. Familiarizing myself with the software was effortless, thanks to the readily available step-by-step tutorials. Whenever I required technical support, the technicians were understanding and well-informed.

Cons

I genuinely cannot think of any drawbacks to this software. It has been a significant improvement over our previous system, to the point where I struggle to find anything I dislike.

Pros

The search field feature stands out as exceptionally useful, as it scans the entire program for any inputted search term.

Cons

The software could enhance usability by making it easier to resume work from where you left off in a list when switching tabs.

Pros

Overall, I've been content with my experience using the software.

Cons

I've been unable to log in to the software for almost 48 hours, which is unacceptable. Despite contacting tech support, the issue remains unresolved, and communication has been lacking. This prolonged downtime severely impacts our operations, and the lack of timely support is frustrating.

Pros

StorEdge is relatively intuitive to navigate. However, the speed and customer service quality have declined over the years since we initially started using it.

Cons

Since being acquired at Sparefoot/STORABLE, the customer service has been non-existent. Their help desk is severely understaffed for the number of storage locations they serve. There have been issues with double billing, non-functional task bars, lack of prorated move-in function, and control over credit card processing rates, which all contribute to a sense of frustration. StorEdge's communication with customers has deteriorated, and the software is experiencing failures in autopay, communication, and customer service.

Pros

When we established our latest Storage Facility, we opted for StorEdge. I particularly like how it stores everything, including information on past customers and their units.

Cons

Despite being web-based, I've encountered issues with the software locking up, necessitating computer restarts, which wastes valuable time.

Pros

EVERYTHING! Implementing this software resulted in increased rentals and decreased overdue payments in just a few months. Transitioning from another software was seamless, and training new employees on it is not at all difficult.

Cons

While there are a few aspects I wish were more tailored to our specific locations, overall, we love the software.

Pros

When I was opening an account, they provided an application for credit card processing. However, they switched processing companies without canceling the first one, resulting in ongoing charges that were not addressed.

Cons

There was an additional small charge by one processing company that was never rectified.

Pros

I value the fact that every page presents crucial information right from the start. The inclusion of a real-time messaging feature has greatly enhanced the promptness and excellence of customer support.

Cons

Previously, the wait times for customer service calls were excessively long.