storEDGE Reviews

“Navigation with StorEDGE software

Pros

StorEDGE software is extremely incredible and reliable. The navigation is smooth, making it easy for me to find exactly what I need, right when I need it.

Cons

Occasionally, I've found that UI updates make locating specific tabs a bit of a challenge.

“Excellent software for managing self-storage

Pros

I'm thrilled that it's genuinely web-based, accessible from any device, anywhere. Managing multiple properties from a single interface and gaining an overview of all facilities through our management portal is now hassle free.

Cons

While customer service is quick to close cases, I wish they'd ensure everything is fully resolved to prevent reopening another.

“Simple and easy to train

Pros

It is simple to use, and the easy navigation makes it simple for me to train employees without any problems. Everyone can quickly learn how to use it.

Cons

I've noticed that on the Reports Tab, finding specific reports related to our facility can be somewhat difficult.

“Valuable business decision

Pros

The features specifically designed for the storage industry are really impressive. The program's automation has greatly reduced my workload, which has also helped lower our staffing costs. On top of that, the support for setting up professional websites has been excellent.

Cons

We hesitated a bit before committing because the cost was slightly higher than that of other companies we considered.

“Happy with our recent upgrade

Pros

Transitioning from Syrasoft to StorEdge has been transformative. StorEdge streamlines our daily tasks, running much more efficiently. Nearly everything is automated, and the software itself is fairly easy to learn and use.

Cons

Storedge has some areas that could be improved. For example, the tenant portal lacks certain features, like autopay settings in billing information, causing confusion. Also, there are issues with tenant information updates and billing processes that need refining.

“Easy software for beginners

Pros

Starting a storage business from scratch was daunting, but StorEdge made it feasible. It enables me to efficiently manage every aspect of tenant documentation, payments, and facility access. The dashboard provides invaluable insights at a glance, while customizable reports keep me informed about the business's financial health.

Cons

Initially, it was overwhelming due to my lack of tech experience. Getting answers to some questions was challenging, but I believe it has improved over time.

“Trusty old reliable

Pros

It performs well, with minor glitches easily rectified.

Cons

I find lead tracking frustrating because it often duplicates leads.

“Everything business needs, covered

Pros

All areas of business functionality are covered, including sending invoices, collecting payments, tracking tenants, generating reports, and maintaining security. It takes care of everything I need.

Cons

Glitches occur in some areas, but the ease of submitting a ticket and receiving notifications when they're fixed is a major plus.

“StorEDGE: The top choice

Pros

The user interface is incredibly easy and user-friendly. It offers a variety of tools and features that help me improve efficiency, increase rentals, and maximize profits. These features make it much easier for me to manage operations and grow my business.

Cons

Honestly, I can't think of any cons. I love it.

“Redefining business organization

Pros

Its ease of use and multifunctionality save me considerable time.

Cons

It would be beneficial to have an easier way to recreate missing documents.

“Outstanding service and fast response

Pros

The customer support team is exceptional, friendly and highly knowledgeable.

Cons

I've noticed from customer feedback that there are challenges with online move-ins on mobile devices and editing forms. For our small facility, it's crucial to streamline automatic notifications and rate change notices to make things easier and more efficient.

“Stuck with poor software? try StorEDGE instead

Pros

I find it easy to use, with smooth navigation and excellent customer support, all included in the package. It really simplifies things for me and makes the experience much smoother.

Cons

Some features, like changing payment due dates, and terminologies like "Tenant," need refinement. While storEDGE is a great product, it could benefit from being more open to customer suggestions.

“Great tech support

Pros

The software is comprehensive, pays attention to detail, and is user-friendly. Moreover, the tech support is excellent and readily accessible.

Cons

It would be beneficial if it included an expenses side alongside revenue tracking.

“Modern software for client management

Pros

I value its effectiveness, quick responsiveness, and convenient accessibility to reports, all its features are readily available and simple to utilize.

Cons

I'd like the ability to flag problem tenants across all stores and generate new leases more easily. Clarifying the language for removing autopayments would also be helpful.

“Improvements needed for mobile usability

Pros

StorEdge provides uncomplicated features that are simple to understand and navigate.

Cons

Storedge needs improvement for field users on cell phones. The current functionality is cumbersome.

“Easy to learn

Pros

Learning to use this software was a smooth journey. Its web-based nature allows me to manage my facilities from anywhere with internet access.

Cons

During peak times, the program tends to run slow, which is understandable due to high usage volume.

“Key to simple information access

Pros

I particularly like the daily task features and billing summary, which simplify the process of locating necessary information.

Cons

In my opinion, some software updates don’t really seem to add value for users.

“User-friendly software

Pros

Transitioning to StorEdge was a wise decision. Its user-friendly interface, billing features, and excellent customer support make it a valuable asset for both customers and administration.

Cons

Certain report features are challenging to find for year-end or tax purposes. Also, tenants sometimes encounter login issues.

“Easy access

Pros

Accessing help and finding articles whenever I need them is really simple and smooth.

Cons

It's frustrating that there's no way to transfer tenants to the same account, resulting in multiple accounts under the same name.

“Great support and simple software

Pros

It’s easy to use, and any technical issues that come up are resolved quickly. This makes the experience smooth and stress-free for me.

Cons

I have no complaints. Storedge is an excellent service for any business.

“User Friendly

Pros

Learning to navigate it is extremely easy.

Cons

Sometimes, I struggle to solve problems using the storEDGE help website independently, but the support team is always helpful.

“StorEdge Rocks!

Pros

It's user-friendly and easy to navigate, the dashboard is especially intuitive.

Cons

Certain features require too many steps to accomplish tasks.

“storEDGE Does It All

Pros

StorEdge does precisely what we need it to do, providing excellent assistance to both customers and potential customers in a user-friendly manner.

Cons

Improvements could be made in returning security deposits back to the original credit card used for renting.

“Fantastic ease of use!

Pros

Integration was seamless, and assistance was readily available. Learning to use it was easier than our previous system.

Cons

It would be helpful to have dropdown explanations for each button, directing users to relevant sections for further clarification.

“I use storEDGE daily

Pros

Having everything I need in one spot is incredibly convenient.

Cons

Currently, I can't think of anything that needs improvement.Top of Form

“Software is simple yet provides a lot of functionality

Pros

All-inclusive software solution. Manages everything except the gate, but it integrates seamlessly with our gate software.

Cons

I haven't encountered any drawbacks with the functions so far.

“Software Management

Pros

This product is incredibly intuitive with excellent features.

Cons

I'm highly content and anticipate more updates over time.

“Great potential, but doesn't work right, VERY DIFFICULT to navigate in background

Pros

The texting, emailing, and call management features are fantastic!

Cons

The process of setting up and changing letters is terrible! It's incredibly confusing and challenging to make any adjustments. Also, why can't we insert page breaks?

“Fulfills our needs

Pros

The platform is extremely intuitive, and navigation is a easy job.

Cons

It's more challenging to use on a mobile device. I wish there was a dedicated app.

“Trust in Storedge

Pros

Efficient data storage supports our ongoing expansion.

Cons

Occasionally, processes slow down, and there's a lack of customer account numbers printed on leases.

“Fully automated storage business

Pros

StorEdge enables me to single-handedly manage my facility, even remotely. With integration to the electric gate and website features, I can handle everything from a distance.

Cons

It could benefit from clearer template management and email organization to streamline communication views and facilitate the creation of new templates.

“storEDGE is great!

Pros

The dashboard conveniently displays all the essential information and tools I need.

Cons

I really miss the red exclamation point! I hope it makes a comeback!

“Customer Support & Ease of Product - Very Solid

Pros

Customer support has made significant improvements since we went online four years ago.

Cons

The software needs an update for price increases, allowing adjustments for current customers by a fixed dollar amount for unit groups instead of individually for each unit.

“Software for Self storage mamangement

Pros

It offers all the essential features required for a self-storage business, from customer management to payments, lead management, and reporting.

Cons

One thing I dislike about the software is the inability to correct or edit a generated lease and regenerate it with corrections.

“Makes my storage life easy!

Pros

I absolutely adore StorEDGE. It keeps me organized in my day-to-day tasks and occasional checks. The ability to log in from anywhere and assist tenants promptly enhances our customer service.

Cons

When transitioning from SiteLink to StorEDGE, we encountered several issues with tenant information not being transferred correctly. However, once sorted out, the software is fantastic.

“Easy to Work With

Pros

This software is fantastic for facility management. Setting up email notifications for read receipts is a great feature.

Cons

It's frustrating that you can't clear out communication history when a unit is vacated.

“Added efficiencies and aided reporting with just a few clicks.

Pros

Managing client details, communications, and reporting is seamless.

Cons

I'd like to see additional reports and communication tools added.

“Highly Recommend StorEdge!

Pros

It's user-friendly with various management functionalities.

Cons

The facility map builder is the weakest aspect of this software.

“Best Software out there for storage facilities

Pros

The software is well-structured, making it easy to find functions and track client records and payments. The support team is responsive and helpful when needed.

Cons

The rental center links often confuse customers, causing login issues.

“Managed with no Knowledge

Pros

Transitioning to this software without guidance was made easier by the excellent Customer Service Center. The layout is user-friendly, and the Help Center is a valuable resource.

Cons

I'm not a fan of the process for transferring current tenants, as it can result in duplicate accounts that can't be merged without moving them out and back in.

“High Quality Self Storage Managment Software

Pros

StorEDGE is comprehensive for managing self-storage facilities. Its simplicity and integration with industry players make it easy to use. Automated processes like auctions and mail services simplify my tasks.

Cons

While there have been some bugs, I appreciate that storEDGE is actively working to improve the software.

“Would recommend

Pros

The software offers ease of use and a wide range of features.

Cons

The online help chat feature was removed shortly after implementation, which was disappointing. It would be great to have it reinstated.

“Bang for Buck

Pros

Teaching a new person to use it is relatively easy as compared to other products.

Cons

Integration for promotions is not easy.

“Very Basic Software

Pros

While basic, the software provides essential features for startup businesses, though it could benefit from additional features for simpler task management.

Cons

Yield Management and Reports are my least favorite features.

“storEDGE is a user-friendly product! Highly recommend!

Pros

The dashboard provides a quick overview of everything I need.

Cons

I miss the red exclamation point that used to notify us of overlocks needing removal. Also, not being able to see individual access to the property is inconvenient.

“Review of storEdge software for self storage facilities

Pros

Tenant communication, rate management, and web/cloud-based operation are standout features, all wrapped in an intuitive interface.

Cons

There are occasional glitches in various parts of the software, and as the company expanded, the support staff sometimes struggled to keep up.

“Great for executive team not great for employee base

Pros

The abundance of available reports and the SMS system are highlights, although the SMS system could be more reliable.

Cons

It's not intuitive for employees and customers, and it requires more adjustments to its features.

“Makes Storage Facility Management simple.

Pros

The simplicity of StorEDGE is its best feature. Onboarding new users is simple and easy task, and the automated payment reminders make billing stress-free.

Cons

The only downside is the mobile site. I wish there was an app available for easier access.

“Not a Friendly software

Pros

Avoid this company and its services at all costs.

Cons

After purchasing two storage unit facilities four years ago, the software company underwent changes, losing its once-friendly customer service. This resulted in billing issues and unresponsive support.

“Worst Software Experience Ever

Pros

While the sales demo was impressive, the service and software fell short of expectations.

Cons

The technology is unreliable, and the support is terrible. Billing errors and the inability to reach anyone for assistance make it a nightmare to deal with.