Tellus Reviews

“full of payment issues

Pros

The one upside was that it didn't cost anything but that pretty much matched the overall quality.

Cons

I ended up leaving it because the payment problems were too serious to ignore and made me question where the money was actually being held and whether it was secure. Some tenants were charged twice without approval, other payments failed with no notice to the tenant or to me and even when a tenant did submit a payment, it could sit stuck in processing for more than 14 days until I reached out to support. On top of that, the fact that Tellus had no web-based login made it inaccessible for certain tenants.

“Payment failures and weak support

Pros

I don't have anything positive to mention here except that it's a free property management software.

Cons

While using it, we ran into several payment problems that created both financial and legal concerns. There were unauthorized double withdrawals from my tenants, delayed payment remittances and a lack of proper detection or communication around payment issues. Support was also very limited, responses were slow, often not very helpful and only available through the app, with no phone or email option. Those problems were the reason we eventually moved to a different platform. On a smaller note, it could only be accessed through the app and not from a web browser or any other method.

“Offers high APR

Pros

Compared with other online banking options, this one offers the highest APR I've seen. They use real estate to make that possible which means returns can be up to 17x higher than what traditional savings accounts usually offer. On top of that, it's completely free which makes it even more appealing.

Cons

There are a few restrictions around the minimum balance and how APR is earned but the threshold is still low when you compare it with traditional bank savings accounts. Aside from that, everything else is pretty simple.

“Time and Frustration Saver

Pros

There is a delay in generating some reports, which could be enhanced.

Cons

Tellus effectively tracks all necessary items for managing investment property. Additionally, it offers very competitive savings interest rates, which is a nice perk but not essential.

“Saves time and money

Pros

At first, there were some issues with uploading documents, but communicating through chat resolved these problems within a reasonable timeframe.

Cons

The customer service is both accessible and responsive, which is impressive. Tellus provides everything needed to manage rental properties, including lease uploads, tenant communication, and financial reporting. It also offers investment opportunities, though they aren't mandatory.

“Great App for Landlords

Pros

Some of my tenants struggled to enter their bank information for rent payments, but customer service is excellent and responds promptly.

Cons

It's a great tool for communicating with tenants and an easy way to receive rent.

“Great app

Pros

Setting up was somewhat challenging, but I managed to get it done.

Cons

This software simplifies communication.

“Great reliable product with excellent customer support!

Pros

The user experience is decent, but it could be more intuitive. There are many features I don't use for my specific needs, but the ones I do need work well.

Cons

I've been using Tellus for over a year to manage my rental property, and it has been incredibly reliable. I encountered a small bug on Christmas Eve, and the support team addressed it right away, fixing it by the day after Christmas. I was impressed by the quick response from the Tellus team. Thanks to everyone!

“Rental Management

Pros

I have been experiencing issues with messages. Sometimes, I'm not notified when a message is sent to me. I still need to experiment with the reports and tracking expenses.

Cons

I like the automatic fund transfers, the application process, and lease write-ups. The customer service is fantastic!

“Tellus Review

Pros

It's difficult to split the monthly rent collection. I have a low-income tenant whose portion of the rent changes frequently.

Cons

It's easy for my tenant to pay rent and for me to track expenses as a landlord.

“Tellus allows you to manage your property with ease.

Pros

It would be beneficial to have access on a desktop as well.

Cons

This software allows you to perform most tasks within the app.

“Great Potential

Pros

The software is new and occasionally has technical issues. The support team usually responds quickly to resolve them.

Cons

Tellus is excellent for staying in touch with tenants, tracking rent payments, and managing leases.

“Great for first time property owner

Pros

I couldn't see the tenant's view, so I wasn't able to guide them on how to navigate the system.

Cons

Screening tenants and signing them up, even in multi-unit properties, is very simple.

“Excellent customer service

Pros

The interface is somewhat confusing and can make it hard to find the features I'm looking for.

Cons

Tellus has nearly all the features I wanted in a property management software. Any issues or missing features are compensated for by the amazing customer service. The Tellus team is always friendly, helpful, prompt, and thorough when answering questions. This is only my second year as a landlord, and Tellus has made everything extremely easy for me.

“Tellus for the restivus

Pros

The company Tellus partners with for background checks isn't as effective as other companies. I like that it's free, but the report's thoroughness could be better.

Cons

The customer service is impeccable! Any questions I have about setting up the app for my tenants are answered within a few minutes to hours with screenshots and excellent directions. If they don't have the function I'm looking for, they pass it along to development, and I've seen changes happen within a month!

“On its way to being a great product

Pros

There were many bugs before the product became usable. Fixing these bugs sometimes took time and impacted renters. The user interface was initially confusing and focused on activities I rarely used. While the new UI is better, navigating units, leases, and making edits when things go wrong is not intuitive. Once everything is set up, it's pretty seamless. A web client would be very helpful.

Cons

It offers simplicity and all the functions I need to manage my building. All the features are there to manage everything from listing and leasing to accepting rent and managing the building, repairs, and communications in one free app. It's been super useful to have a chat interface directly in the app. Transactions were very quick for getting the deposits. The support team has been very responsive whenever there were issues.

“Great Company

Pros

I have no complaints. Everything has been great.

Cons

The ease of use and customer service are great. Quick answers and easy to navigate.

“Great system just has some annoying bugs

Pros

There are a lot of bugs, and error messages are sometimes sent to tenants.

Cons

The ease of use and automation of payment collection are fantastic. The articles sent to the inbox are a nice touch.

“Great value because it's free

Pros

They constantly update and improve the app, making it better each time.

Cons

I'm able to pay my rent digitally each month without having to send a check.

“Tellus review

Pros

It has a lot of potential, but I sometimes find it hard to navigate. The menu options are scattered across different pages. It's not very intuitive for someone who isn't tech-savvy, like an older tenant. Additionally, some banking institutions, especially local credit unions, are not listed.

Cons

It makes communication between tenant and landlord easy, handles rent collection, lease setup, and more.

“Good App - Difficult to setup

Pros

The setup is challenging, and errors are hard to fix. Customer service can take days to respond, and problems can persist even after that. My app currently says rent collection is paused pending document verification that was completed months ago, but the rents continue to come through.

Cons

I love the effective rent collection and excellent communication tools between tenants.

“Free app with great customer service

Pros

The software is often buggy, and we frequently need to reach out to customer service for basic tasks.

Cons

Customer service is amazing. The feature set is promising. Every time we had an issue, the customer service rep guided us to a resolution.

“Great for landlords to help automate their life

Pros

The app is a bit overwhelming and confusing. There are too many options for landlords like me. I own seven units in NYC and have a full-time job. I've only migrated two priorities to Tellus.

Cons

The support team is awesome, and it's free for everyone.

“Customer support

Pros

You can't call for answers, and I've waited hours for a response to my messages.

Cons

It has great features and makes collecting rent easy.

“very easy tool to manage my rental

Pros

I have a minor complaint about the lack of finer control over notifications since I prefer to manage by exception - receiving a notification only if rent is not received.

Cons

I love the automated rent collection with monthly notifications, but the chat function with my tenants is perhaps the most frequently used feature. They use it to get approval for repairs, submit expenses, and for me to reimburse them.

“Tellus is great!

Pros

Rent deposits take longer than I'd like. If the money were deposited faster, this app would be perfect.

Cons

The customer service team through chat is amazing. They respond and help out quickly. The app has made collecting rents easier from all of our properties.

“Great app for free!

Pros

I wish there was a desktop app. Doing everything on my phone is usually fine, but it's difficult when screening tenants. I would also like more customization options for advertising and the application process, such as the ability to screen tenants lightly without a credit check before a showing.

Cons

This app was the only option I could find that had everything I wanted for the great price of free! I was looking for a program that could collect rent, automate late fees, and screen tenants. Tellus delivers on all fronts. While I occasionally run into bugs, the support team is available by messenger within one day.

“A great service!

Pros

Some features are difficult to use, and the fillable leases and loans are not available to us.

Cons

I love that Tellus is an all-in-one marketing, management, payment portal, and communication platform for my real estate business. It does everything we need it to! I don't use all the features, as some are not yet available where we live. Overall, it's a very good app with fantastic support!

“Full of features but a little glitchy

Pros

I value the capability to gather rent and track income/expenses using the app. Tenants receive notifications about rent deadlines, which streamlines my tasks. The background verification and screening function appears beneficial, although I haven't utilized it yet.

Cons

I encountered some difficulties logging in the first time I used the app and couldn't claim my property without contacting support. My tenant also faced challenges getting set up and joining my property. There seem to be some bugs that need fixing.

“Best Property Management App!

Pros

The app manages all crucial aspects of property management, including online rent payments!

Cons

The app has all the essential features, but they can be tricky to locate. I believe it will become more intuitive over time.

“Great app and time saver

Pros

It's simple to manage my property with this app. I can collect rent, monitor expenses, and maintain a lease history effortlessly.

Cons

I can't think of any major issues. Overall, it's a good and very useful app.

“Great app with top tier support.

Pros

The customer service is excellent. Both my tenants and I have used it multiple times and always receive prompt responses. Overall, the app is intuitive and offers great value with numerous useful features for setting up and managing an investment property.

Cons

I don't have significant complaints since I've only been using this app for six months. Recently, I've had some problems with the accounting features when organizing my income and expenses. There used to be an option to assign an expense category, but either there's a bug in the latest version or I need to reinstall the app, as no categories appear when I try to select one. This might be user error. Another issue is obtaining a proof of payment. It's easy to see in the app, but printing a paper version that shows the tenant's name is tricky. It only displays the property address, which is sometimes fine, but having an option to show "paid by [tenant]" would be helpful.

“All in One Solution

Pros

My favorite features include offering tenants a free way to pay rent, automating rent payments, and automating late fee charges.

Cons

I wish tracking expenses was easier. Integrating our credit card into the app to automatically import expenses through push notifications would greatly assist with yearly accounting.

“It's a good start

Pros

The app's rent collection capabilities and monthly collection summaries are great.

Cons

I can't sort properties. I would like to group them by type or location.

“Tellus software

Pros

It's a convenient, all-in-one solution for advertising, collecting rent, communicating with tenants, and handling basic accounting and record-keeping. Tenants also like its simplicity and connection to banks for auto-payment of rent.

Cons

Navigating to desired information and menus can be cumbersome. It's app-based only, with no web-based software available yet.

“Terrible Service For Renters

Pros

The app is quite intuitive to navigate, and the fundamental version doesn't cost anything.

Cons

It's glitchy, and the support team is inadequate. The only customer support available is in-app.

“No money after 10 days

Pros

Easy to use, easy to download, and easy to navigate.

Cons

They act as a middleman for transferring funds from the renter to me. The renter paid on May 3, and by May 11, I still hadn't received the payment. The chat consultation keeps blaming the banks. I've had my bank for over 30 years, a national bank, with no issues transferring funds.

“Exactly what I was looking for!

Pros

I recently bought a rental property and needed a comprehensive solution for my new landlord responsibilities. I found this app, which handles everything I need. It offers a variety of features (like receipt management and in-app maintenance requests from tenants), but my favorite is not having to worry about rent since tenants have auto-pay set up. It works very well.

Cons

No complaints so far, though I've only gone through one rent cycle.

“The best mobile app for rental

Pros

It's mobile and enjoyable to use. The customer service is amazing with quick responses. I can manage everything rental-related, from expense receipts to rent collection to even chatting with tenants. The app provides free listings, free tenant screenings, and has helped me find service providers. It's a comprehensive app with downloadable financial reports. Overall, it has been a terrific experience using it.

Cons

Since it's a new app, I had to learn how to use it, but it was easy to figure out. I was up and running in minutes.