Tellus Reviews

“Time and Frustration Saver

Pros

There is a delay in generating some reports, which could be enhanced.

Cons

Tellus effectively tracks all necessary items for managing investment property. Additionally, it offers very competitive savings interest rates, which is a nice perk but not essential.

“Saves time and money

Pros

At first, there were some issues with uploading documents, but communicating through chat resolved these problems within a reasonable timeframe.

Cons

The customer service is both accessible and responsive, which is impressive. Tellus provides everything needed to manage rental properties, including lease uploads, tenant communication, and financial reporting. It also offers investment opportunities, though they aren't mandatory.

“Great App for Landlords

Pros

Some of my tenants struggled to enter their bank information for rent payments, but customer service is excellent and responds promptly.

Cons

It's a great tool for communicating with tenants and an easy way to receive rent.

“Great app

Pros

Setting up was somewhat challenging, but I managed to get it done.

Cons

This software simplifies communication.

“Great reliable product with excellent customer support!

Pros

The user experience is decent, but it could be more intuitive. There are many features I don't use for my specific needs, but the ones I do need work well.

Cons

I've been using Tellus for over a year to manage my rental property, and it has been incredibly reliable. I encountered a small bug on Christmas Eve, and the support team addressed it right away, fixing it by the day after Christmas. I was impressed by the quick response from the Tellus team. Thanks to everyone!

“Rental Management

Pros

I have been experiencing issues with messages. Sometimes, I'm not notified when a message is sent to me. I still need to experiment with the reports and tracking expenses.

Cons

I like the automatic fund transfers, the application process, and lease write-ups. The customer service is fantastic!

“Tellus Review

Pros

It's difficult to split the monthly rent collection. I have a low-income tenant whose portion of the rent changes frequently.

Cons

It's easy for my tenant to pay rent and for me to track expenses as a landlord.

“Tellus allows you to manage your property with ease.

Pros

It would be beneficial to have access on a desktop as well.

Cons

This software allows you to perform most tasks within the app.

“Great Potential

Pros

The software is new and occasionally has technical issues. The support team usually responds quickly to resolve them.

Cons

Tellus is excellent for staying in touch with tenants, tracking rent payments, and managing leases.

“Great for first time property owner

Pros

I couldn't see the tenant's view, so I wasn't able to guide them on how to navigate the system.

Cons

Screening tenants and signing them up, even in multi-unit properties, is very simple.

“Excellent customer service

Pros

The interface is somewhat confusing and can make it hard to find the features I'm looking for.

Cons

Tellus has nearly all the features I wanted in a property management software. Any issues or missing features are compensated for by the amazing customer service. The Tellus team is always friendly, helpful, prompt, and thorough when answering questions. This is only my second year as a landlord, and Tellus has made everything extremely easy for me.

“Tellus for the restivus

Pros

The company Tellus partners with for background checks isn't as effective as other companies. I like that it's free, but the report's thoroughness could be better.

Cons

The customer service is impeccable! Any questions I have about setting up the app for my tenants are answered within a few minutes to hours with screenshots and excellent directions. If they don't have the function I'm looking for, they pass it along to development, and I've seen changes happen within a month!

“On its way to being a great product

Pros

There were many bugs before the product became usable. Fixing these bugs sometimes took time and impacted renters. The user interface was initially confusing and focused on activities I rarely used. While the new UI is better, navigating units, leases, and making edits when things go wrong is not intuitive. Once everything is set up, it's pretty seamless. A web client would be very helpful.

Cons

It offers simplicity and all the functions I need to manage my building. All the features are there to manage everything from listing and leasing to accepting rent and managing the building, repairs, and communications in one free app. It's been super useful to have a chat interface directly in the app. Transactions were very quick for getting the deposits. The support team has been very responsive whenever there were issues.

“Great Company

Pros

I have no complaints. Everything has been great.

Cons

The ease of use and customer service are great. Quick answers and easy to navigate.

“Great system just has some annoying bugs

Pros

There are a lot of bugs, and error messages are sometimes sent to tenants.

Cons

The ease of use and automation of payment collection are fantastic. The articles sent to the inbox are a nice touch.

“Great value because it's free

Pros

They constantly update and improve the app, making it better each time.

Cons

I'm able to pay my rent digitally each month without having to send a check.

“Tellus review

Pros

It has a lot of potential, but I sometimes find it hard to navigate. The menu options are scattered across different pages. It's not very intuitive for someone who isn't tech-savvy, like an older tenant. Additionally, some banking institutions, especially local credit unions, are not listed.

Cons

It makes communication between tenant and landlord easy, handles rent collection, lease setup, and more.

“Good App - Difficult to setup

Pros

The setup is challenging, and errors are hard to fix. Customer service can take days to respond, and problems can persist even after that. My app currently says rent collection is paused pending document verification that was completed months ago, but the rents continue to come through.

Cons

I love the effective rent collection and excellent communication tools between tenants.

“Free app with great customer service

Pros

The software is often buggy, and we frequently need to reach out to customer service for basic tasks.

Cons

Customer service is amazing. The feature set is promising. Every time we had an issue, the customer service rep guided us to a resolution.

“Great for landlords to help automate their life

Pros

The app is a bit overwhelming and confusing. There are too many options for landlords like me. I own seven units in NYC and have a full-time job. I've only migrated two priorities to Tellus.

Cons

The support team is awesome, and it's free for everyone.