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Key Takeaways

Generated from the text of customer reviews

Tellus is a cloud-based property management software used by landlords, property managers, and real estate investors in the real estate rental sector. Users value its ease of use, while recurring payment processing issues and limited web-based access are common concerns. Recent updates include a tenant screening feature for rental history, credit, employment, and ID checks.

Our Verdict

Tellus works is good for small landlords and early-stage property managers managing low to moderate rental volumes. Its free pricing model is generally seen as a strong value for budget-conscious users. However, recurring concerns around payment processing reliability make it less suitable for larger portfolios or high-volume rent collection. Recommended for small landlords testing a free PM tool.

Tellus Specifications

  • Tenant Management
  • Lease Management
  • Rent Collection
  • Maintenance Requests

Tellus Features

Tenant Screening

The tenant screening feature in Tellus helps landlords to find reliable tenants and minimize the risk of rental defaults or property damage. Landlords can ensure that tenants are financially responsible and trustworthy by conducting background checks and credit score assessments.

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Rent Collection

The rent collection module can simplify the payment process for tenants and landlords. By offering a digital solution, landlords can minimize physical transactions and keep track of rent payments more effectively. The automatic reminders can also help reduce delayed or missed costs.

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Property Listing Services

The property listing services feature can help landlords to showcase their properties to a broad audience of potential renters. Detailed descriptions, photographs, and essential property features can attract tenants and reduce the time and effort required to list properties.

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Financial Reporting

Financial reporting can help landlords track their rental property income and expenses, monitor cash flow, and generate financial reports for tax purposes. It can simplify the accounting process and allow landlords to make informed decisions about their rental properties.

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Maintenance Request Management

The maintenance request management feature can help landlords handle tenants' maintenance requests more efficiently. By keeping track of repairs, scheduling maintenance appointments, and coordinating with preferred service providers, landlords can reduce the hassle associated with property maintenance and ensure the longevity and value of the property.

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In-App Communication

Tellus features in app communication and centralizes landlord-tenant communication through built-in messaging. Property owners can discuss maintenance issues, share updates, and keep conversations connected to specific properties and tenants, reducing reliance on separate email or text message threads.

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Pros And Cons of Tellus

Pros

  • Easy to use for tracking time across multiple clients and projects

  • Free tool with reliable time tracking and activity monitoring

  • Provides clear reports on hours worked and task-level productivity

  • Simple switching between tasks and clients during the workday

Cons

  • Limited tracking depth compared to more advanced monitoring tools

  • Lacks mobile app support for on-the-go time tracking

  • Basic feature set may not suit complex project management needs

Tellus Reviews

Total 39 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

41%

4

Stars

38%

3

Stars

10%

2

Stars

3%

1

Stars

8%

Share your experience

A
Anonymous

Small Business, 11-50 employees

1.0

“full of payment issues”

Pros

The one upside was that it didn't cost anything but that pretty much matched the overall quality.

Cons

I ended up leaving it because the payment problems were too serious to ignore and made me question where the money was actually being held and whether it was secure. Some tenants were charged twice without approval, other payments failed with no notice to the tenant or to me and even when a tenant did submit a payment, it could sit stuck in processing for more than 14 days until I reached out to support. On top of that, the fact that Tellus had no web-based login made it inaccessible for certain tenants.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

PS
Perry S.

Real Estate, 1-10 employees

1.0

“Payment failures and weak support”

Pros

I don't have anything positive to mention here except that it's a free property management software.

Cons

While using it, we ran into several payment problems that created both financial and legal concerns. There were unauthorized double withdrawals from my tenants, delayed payment remittances and a lack of proper detection or communication around payment issues. Support was also very limited, responses were slow, often not very helpful and only available through the app, with no phone or email option. Those problems were the reason we eventually moved to a different platform. On a smaller note, it could only be accessed through the app and not from a web browser or any other method.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

1

Functionality

1

KK
Kathleen K.

Small Business, 1-10 employees

5.0

“Offers high APR”

Pros

Compared with other online banking options, this one offers the highest APR I've seen. They use real estate to make that possible which means returns can be up to 17x higher than what traditional savings accounts usually offer. On top of that, it's completely free which makes it even more appealing.

Cons

There are a few restrictions around the minimum balance and how APR is earned but the threshold is still low when you compare it with traditional bank savings accounts. Aside from that, everything else is pretty simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

What pricing plans does Tellus offer?

Tellus software offers a free trial and a free version. However, its cost may differ depending on the organization's type and needs. For a customized pricing plan, get a Tellus cost quote.

Who are the typical users of Tellus?

It caters to businesses of different sizes. Tellus' users include Real Estate Investors, Landlords, Property Managers and Home-Owners. 

What languages does Tellus support?

It supports English.

What other apps does Tellus integrate with?

The vendor has not disclosed any information regarding its third-party integrations.

Does Tellus support mobile devices?

Yes, it does offer support for iOS, Android and iPad.

What level of support does Tellus offer?

Tellus offers customer support directly through its mobile application, including in-app live chat, email assistance, and access to a comprehensive online knowledge base.

Does Tellus offer an API?

Yes, it provides an API.