TenantCloud Reviews

“TenantCloud provides us all the tools we need...

Pros

TenantCloud covers all the necessary aspects required for effective property management. From tracking properties and creating online listings to handling prospective tenant applications and lease creation with digital signatures. Once everything is set up, tenant payments, communications, and maintenance requests are seamlessly managed in one place with consistency across all areas.

Cons

I occasionally struggle with the lease renewal process and ensuring that I'm making the correct changes before finalizing them. However, TenantCloud has really excelled in this area recently. Initially, the support was limited to online forums, FAQs, and an offshore chat feature that seemed to provide copied answers from these sources. But in the past year, everything has changed. Now, when I call TC Support, I speak with knowledgeable individuals who truly understand the business, many of whom have backgrounds in property management. They work through challenges with me and help me confirm that I'm making the right decisions for my business. I commend TC for their significant improvements in this aspect.

“Great for bigger property owners

Pros

The fact that it links leases to tenants and simplifies the management of maintenance and tenant communication is fantastic.

Cons

It becomes complicated when you're running a smaller operation.

“TenantCloud feedback

Pros

TenantCloud messenger, maintenance requests, listings and helpful customer service are among the standout features.

Cons

There are a few areas that need improvement: the loading time between pages is often too long, the Stripe system takes too many days to clear rent payments to the bank, changing the payment method from "tenants pay separate" to "tenants pay jointly" is not possible once entered, and the system doesn't automatically update the rent amount when switching from a month-to-month lease to a one year lease at a higher rate. Additionally the cost is relatively high compared to other apps as I pay $100 per month.

“Great platform for property management

Pros

The integrated tenant screening and online application process are really helpful. They make it simple to find tenants and keep my units rented.

Cons

Sometimes the support team at TenantCloud dismisses issues by providing reasons for why something isn't working as expected, instead of acknowledging them as problems and taking the opportunity to improve.

“Solid Platform, Solid Price

Pros

It's easy to connect with tenants and collect rent once they're onboarded. The system allows us to record service professionals and expenses, while the maintenance request and communication system operates smoothly, making our lives easier.

Cons

The UI navigation is clunky and disjointed often resulting in glitches.

“Good product for low price

Pros

It's incredibly simple to use. It has a free option that I used for some time, and the paid version is tailored to my specific needs.

Cons

The mobile app version still needs improvement. Sometimes it doesn't even load properly.

“Tenant Cloud Review

Pros

TenantCloud is an all in one system that effectively manages rentals and facilitates connections between tenants and service professionals.

Cons

Updates are implemented without providing any notification, and there are also some missing features in comparison to other software options.

“Accounting Software For Real Estate / Passive Income

Pros

The interface is extremely user-friendly, and I value the mandatory requirements for a lease to go live. This ensures that everything is completed accurately and thoroughly.

Cons

Currently, I don't have any concerns or issues to mention.

“TenantCloud is a time saver

Pros

The all in one nature of the software saves me a significant amount of time when communicating with my tenants and reconciling my books.

Cons

There does not seem to be a straightforward way to account for owner contributions and deposit returns from vendors, making reconciliation a bit challenging in those areas. Some minor bugs exist with notifications but they don't hinder smaller businesses. However it could become an issue when scaling. Another ideal feature would be an easy print option for ticket and chat communications for record keeping purposes.

“My management program

Pros

I find it very useful to receive invoice notices via email as reminders to check on tenants for any potential issues.

Cons

The notes associated with payments become jumbled when I enter additional notes.

“TenantCloud Software is a Great Value!

Pros

TenantCloud is a cost effective and efficient property management software that is easy to use. It allows me to manage property features, accounting, leases, listings, maintenance requests and more, all in one place at an affordable price. The TenantCloud team is always striving to improve the software and is highly responsive to user needs and suggestions for enhancements!

Cons

Currently, I have no cons to mention. Overall, I am extremely satisfied with TenantCloud.

“Property Management Solution

Pros

The platform is intuitive and easy to navigate, both on the web and the app, which makes it convenient for me as an admin, the maintenance department, and the tenants.

Cons

I've encountered a couple of issues, but most of the time the help desk has been able to find solutions.

“TenantCloud must use

Pros

Accounting, rental listings, invoicing, and maintenance tracking are all made easy with TenantCloud. The app further simplifies the process.

Cons

Navigating through the process of leasing a unit can be a bit difficult. The only available customer support option is via email.

“New To The Software But So Far Pleased

Pros

Overall the software is easy to navigate but what truly stands out to me is the exceptional customer service. As a newcomer to the software, I naturally have questions, and I have received prompt and helpful responses to all of them.

Cons

It would be great to have a seamless way to switch tenants from one unit to another without having to terminate a lease, refund a deposit, and reapply the deposit, among other steps.

“TenantCloud

Pros

It's very intuitive and straightforward for both landlords and tenants.

Cons

The cost of integrating with Quickbooks is higher, particularly for those with a small number of units.

“Great system for property managers!

Pros

For a small property manager, the most greatest feature is the ability to have your listings appear on popular rental websites. The entire listing process is crucial, including the background check option, and having it all in one system like TenantCloud is invaluable. Moreover, TenantCloud offers a comprehensive "one-stop-shop" with automation that enhances the property manager/tenant relationship.

Cons

One area that could be improved in the TenantCloud system is ease of use and finding specific features. For small property managers who don't work in the system full-time, it can be challenging to locate what they're looking for. However the chat support team is wonderful and provides quick answers and assistance. I also recommend reviewing the available tutorials for new users.

“Great product for a growing property management company

Pros

TenantCloud is cost effective and provides all the necessary features to run a property management business. The tenant portal and property owner portal are useful, allowing for online rent collection and maintenance request reception. This product can grow with your business.

Cons

The financial reporting is not very user friendly and can be challenging to read and understand. Additionally, the property owner portal does not display all the transactions related to the property. It takes quite a long time, around 5 to 7 days to transfer money and online payments incur a small transaction fee.

“Saves Thousands and Hours

Pros

Everything is consolidated in one place and accessible at any time.

Cons

The user-friendliness of online payments needs improvement as most tenants face issues.

“Tenant Cloud Review

Pros

I appreciate how effortless it is to make payments, the automatic application of late fees, and the ability to upload pictures/videos of maintenance issues.

Cons

I have repeatedly requested the option to select the time when late fees are applied. This would align with our lease agreements and prevent overcharging tenants or missing out on additional late fee income.

“Going on 6 years of use and still loving it

Pros

It's very simple to track payments and expenses. The software is highly user-friendly for our tenants particularly when setting up automatic payments.

Cons

Initially the setup process feels a bit daunting for a landlord managing only one condo due to the system's robustness designed for multiple properties. However, with time and excellent tech support, I was able to adapt and navigate through the process.