softwareTenantCloud Reviews
121 Reviews
Overall Rating
4.5
121 Reviews
Rating Distribution
5
(79)
4
(32)
3
(8)
2
(1)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
121 Reviews
Rating Distribution
5
(79)
4
(32)
3
(8)
2
(1)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Tenantcloud has gone from average to bad
Tenantcloud has gone from average to bad
Pros
The pricing was reasonable and it had basic features. However they have now started removing all the essential features and making everything paid.
Cons
I strongly advise avoiding this company as they engage in deceptive practices.
Ease of use
2
Value for money
5
Customer Support
2
Functionality
2
Edward
Real Estate, 1-10 employees
Less than a year
Jan 01, 2024
Glad I made the switch to TenantCloud
Glad I made the switch to TenantCloud
Pros
TenantCloud impresses me the most with its strong accounting capabilities.
Cons
The aspect I find most frustrating about TenantCloud is that the system becomes full after a certain number of attachments (leases, etc.).
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victoria
Real Estate, 1-10 employees
Less than a year
Dec 03, 2023
Great Software for Rental Investor
Great Software for Rental Investor
Pros
The interface is user-friendly, allowing real estate investors to access financial data, current rents, and project statuses.
Cons
As an end user TenantCloud does not provide access to features that would enhance the evaluation of individual properties.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Pj
Real Estate, 1-10 employees
Less than a year
Oct 13, 2023
TenantCloud User
TenantCloud User
Pros
It enables me to track received payments and expenses effortlessly.
Cons
Sometimes organizing the accounting features can be challenging.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Joshua
Real Estate, 1-10 employees
More than a year
Oct 08, 2023
Rental Properties
Rental Properties
Pros
I find TenantCloud to be intuitive and effortless in generating and viewing reports for my properties.
Cons
One area that could be improved is the backend payment processing as it takes a few days to transfer money.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Andrew
Real Estate, 1-10 employees
Less than a year
Oct 06, 2023
Works for rent collections
Works for rent collections
Pros
Landlords can easily collect rent using this platform.
Cons
I have not encountered any issues but I haven't used it for a long period.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kimber
Real Estate, 1-10 employees
More than a year
Oct 05, 2023
The benefits of tenant cloud
The benefits of tenant cloud
Pros
I adore TenantCloud because it's user friendly.
Cons
I believe there is room for improvement in the tax accounting feature.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Qiana
Real Estate, 1-10 employees
Less than a year
Oct 04, 2023
New TenantCloud User
New TenantCloud User
Pros
As a new tenant of TenantCloud I find the interface straightforward to navigate.
Cons
There are times when TenantCloud experiences glitches, such as the server being down. Fortunately, this is not a frequent occurrence!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee Melvin
Education Management, 1-10 employees
Less than 6 months
Sep 27, 2023
Could be Better
Could be Better
Pros
Having all my properties accessible through a single portal is convenient and finding tenant information is effortless.
Cons
The functionality of the reports is not user friendly. It's not possible to search for specific timelines and see the outstanding balance for that particular period. Only the total unpaid balance is available.
Ease of use
2
Value for money
5
Customer Support
7
Functionality
2
Lydia
Real Estate, 1-10 employees
Less than a year
Sep 27, 2023
Tenant cloud is a great tool!
Tenant cloud is a great tool!
Pros
I love how effortlessly I can navigate TenantCloud! Its a breeze to communicate with both my tenants and the management company.
Cons
One thing I will mention is that it can be a bit challenging to navigate at the beginning,but with practice it becomes much easier!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melody
Real Estate, 1-10 employees
Less than 6 months
Sep 25, 2023
Gets the job done but not intuitive
Gets the job done but not intuitive
Pros
Tracking messages from the property manager and lease payments from tenants is easy.
Cons
It was challenging to understand how to set up and transfer payments to the bank account I created.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
David
Real Estate, 1-10 employees
More than a year
Sep 23, 2023
Easy to Use
Easy to Use
Pros
It works perfectly for all my rent collection needs.
Cons
At the moment, I haven't noticed any issues. This platform is great.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrick
Real Estate, 1-10 employees
More than a year
Sep 21, 2023
Great platform for property management - Easy and Efficient
Great platform for property management - Easy and Efficient
Pros
I like the convenience of having everything in one app that I can access anytime using my phone. It ensures all the information is readily available.
Cons
Personally I don't use the payment abilities because the communication regarding it wasn't very clear.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jeremy
Real Estate, 1-10 employees
More than a year
Sep 21, 2023
Easy to use
Easy to use
Pros
It's user-friendly and facilitates seamless communication with the property manager.
Cons
I have only used it for a short while and I have not encountered any cons yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gopal
Real Estate, 1-10 employees
Less than 6 months
Sep 19, 2023
Tenant Cloud Using Review
Tenant Cloud Using Review
Pros
The income and expense reports are highly detailed.
Cons
The income report takes a while to appear in the account. I am unable to retrieve an up-to-date report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hung
Medical Devices, 500+ employees
Less than 6 months
Sep 18, 2023
Good app to track your properties
Good app to track your properties
Pros
Its a unified platform for managing properties and interacting with the property manager. Keeping track of rent payments, chat history and other details is effortless.
Cons
The phone app could use some improvement. Currently its not very smooth especially the chat function.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Sangeeta
Accounting, 1-10 employees
Less than a year
Sep 17, 2023
Works great
Works great
Pros
Locating and tracking all invoices and payments is a breeze.
Cons
I would appreciate receiving a monthly email with a breakdown of expenses and income.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Real Estate, 1-10 employees
Less than a year
Sep 17, 2023
Tenantcloud - The Goliath Slayer
Tenantcloud - The Goliath Slayer
Pros
In a property management solution, there are numerous incredible features. I appreciate the well designed application system, background checks, automated ACH systems, ability to store leases and proprietary documents, listing functionality and comprehensive accounting systems. Everything you need is beautifully implemented. Moreover, it has a modern appearance and works seamlessly on my phone, tablet and computer. I have reviewed many systems, and most had an outdated and cumbersome user interface that was far from enjoyable.
Cons
They make changes and start charging for previously free features. Their customer service and tech support are quite subpar. It used to be phone calls (which was the best), then chat (which was average), and now it's a cumbersome ticket system that creates a significant amount of extra work for me. I don't think the tech support team actually reads the tickets.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
10
Robert
Real Estate, 1-10 employees
More than a year
Sep 16, 2023
Convenient service
Convenient service
Pros
I enjoy the financial tracking, especially when it comes to end-of-year paperwork.
Cons
I'm not fond of how long it takes for payments to be funded into my account. Sometimes it takes up to 7 business days.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Elizabeth
Executive Office, 1-10 employees
Less than a year
Sep 16, 2023
owner review
owner review
Pros
Monitoring and receiving feedback is a breeze.
Cons
Occasionally the apps go offline, and introducing updated software would be beneficial for improvement.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Dattatreya
Writing and Editing, 1-10 employees
Less than a year
Sep 15, 2023
Why I am over the moon in Tenantcloud
Why I am over the moon in Tenantcloud
Pros
I appreciate the fact that everything is conveniently located within the app and accessible at any time.
Cons
I would like my payments to clear faster to meet my banks requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Debra
Accounting, 1-10 employees
More than a year
Sep 15, 2023
Tenant Cloud is a great tool
Tenant Cloud is a great tool
Pros
The financial reports are excellent, allowing me to monitor rent inflow and providing a repository for receipts. It also facilitates automatic owner distributions and alerts.
Cons
Initially, I found it confusing to understand the owner distribution terminology and timing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim
Real Estate, 1-10 employees
Less than a year
Sep 15, 2023
TC Review
TC Review
Pros
The ability to send/pay invoices to the property manager and other entities is excellent. Tenants can easily submit service requests and connect with contractors.
Cons
Currently TC does not have the capability to generate a downloadable spreadsheet for all service requests. I have to go through them one by one.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Suresh
Higher Education, 1-10 employees
Less than a year
Sep 14, 2023
It is okay
It is okay
Pros
I rely on this app to track my rental income, and I appreciate its clear and organized presentation.
Cons
Transferring funds into the system takes 7-10 days, and then it takes another 7-14 days to send it to your account. This is terrible because it means it takes almost 3 weeks to receive payment. It's frustrating that it takes this long every month.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
HsiangHua
Health Wellness and Fitness, 1-10 employees
More than a year
Sep 14, 2023
4 Multifamily Properties
4 Multifamily Properties
Pros
It's a straightforward platform with a reasonably good user experience. The annual tax reports are simplified as long as the inputs are accurate.
Cons
There is a limitation for distributing a maximum of $10k, and I can only link it to a single bank account which makes managing multiple properties with separate bank accounts difficult.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Devin
Real Estate, 1-10 employees
Less than a year
Sep 13, 2023
Great Entry-level Property Management Software
Great Entry-level Property Management Software
Pros
The layout and design are pleasing, and the simplicity makes it easy to use. I particularly appreciate the layout of contact and leasing information.
Cons
Some tenants have experienced glitches in the app. When they hit the back button in Accounting, it resets all the filters, making it difficult to focus on a specific property or transaction type. Additionally, there is no reconciliation feature to double-check the books. The system isn't entirely intuitive when it comes to how certain property expenses appear as the Property Manager's income, such as a Pet Fee, which should be the landlord's income but is displayed as the Property Manager's income.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Blake
Real Estate, 1-10 employees
More than a year
Sep 13, 2023
Makes mama having properties a breeze
Makes mama having properties a breeze
Pros
After extensive research on various property management tools, this one stands out as the best. It provides a wide range of tools at an affordable price.
Cons
I can't think of anything to dislike about this software. Perhaps the fact that I'm constantly discovering new things I can accomplish with it but I wouldn't consider that a negative. It's more a reflection of my own laziness as a user. I simply haven't had the time to explore all the tools.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anibel
Computer Software, 1-10 employees
Less than a year
Sep 11, 2023
There is a module for every aspect of Property Management
There is a module for every aspect of Property Management
Pros
It offers options for every step of the Tenant/Landlord process.
Cons
The accounting reports have limited filters. If I want to specify a specific date range I can only choose in monthly increments.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Patricia
Real Estate, 1-10 employees
Less than a year
Sep 09, 2023
Amazing Software
Amazing Software
Pros
The app has a user-friendly interface and ensures I stay informed.
Cons
The App is incredible, and I haven't come across anything that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cristian
Executive Office, 1-10 employees
Less than a year
Sep 08, 2023
Great company
Great company
Pros
They are highly efficient and proactive. Their attention to detail is commendable.
Cons
Perhaps the reporting could be more specific instead of being so general.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mukul
Insurance, 1-10 employees
More than a year
Sep 06, 2023
Helpful prop. management service
Helpful prop. management service
Pros
The best aspect of TenantCloud is its ability to track accounting and service requests.
Cons
TenantCloud requires me to generate and download PDF or XML documents instead of instantly seeing the data on the screen.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
N/A, 500+ employees
Less than a year
Sep 05, 2023
New user
New user
Pros
I like how it allows me to conveniently track and manage accounting online, and the inclusion of direct deposit is fantastic.
Cons
I am uncertain if I simply had bad luck with their customer support services.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
Samer
Real Estate, 1-10 employees
Less than 6 months
Sep 04, 2023
Tenant Cloud for the property owner
Tenant Cloud for the property owner
Pros
It offers a wide range of features and is relatively intuitive to use, with outstanding customer support.
Cons
The processing time for payments into my bank account is a bit prolonged.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Susan
Real Estate, 1-10 employees
Less than 6 months
Sep 03, 2023
Love this product!
Love this product!
Pros
I love how it consolidates all my leases in one convenient location and provides tenants with an effortless way to pay rent online.
Cons
It took me some time to get accustomed to navigating the website and finding the necessary features.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Kyle
Hospitality, 11-50 employees
Less than 6 months
Sep 02, 2023
Everything in the palm of your hands
Everything in the palm of your hands
Pros
The convenience of TenantCloud is fantastic. I can log in with biometrics and immediately see my properties and any collected rent. Moreover the messaging system is incredibly handy.
Cons
I wish I had discovered it sooner. I used to use paper like a caveman to manage my financials.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angel
Real Estate, 1-10 employees
Less than a year
Sep 02, 2023
So user friendly!
So user friendly!
Pros
The customer service is exceptional! I appreciate the user-friendly interface and the overall convenience it offers.
Cons
I have no complaints whatsoever. I love everything about the site and I'm happy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John Paul
Restaurants, 101-500 employees
Less than 6 months
Sep 02, 2023
2 Year User
2 Year User
Pros
Setting up new tenants for payments, maintenance requests, and communication is a simple process.
Cons
The renewing lease feature often fails to work.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
brandon
Real Estate, 1-10 employees
More than a year
Sep 01, 2023
Use for Property Management
Use for Property Management
Pros
I like the simplicity of this product for managing the accounting of my rental property. It serves as a convenient hub for myself and my property manager to interact and document all transactions, issues, comments and updates.
Cons
Personally I find the processing time to be excessively slow. I receive an email stating that my deposit has been processed, but it takes another week or more before I actually see it reflected in my account. Considering the technology available today, I think this is unacceptably slow. However, apart from this issue I still enjoy using the platform for its intended purpose.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Luke
Real Estate, 1-10 employees
Less than a year
Sep 01, 2023
Ultimate UI and help for property management
Ultimate UI and help for property management
Pros
Its incredibly straightforward to use and offers an exceptional user experience.
Cons
I am really fond of the diverse and essential features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Surya
Real Estate, 1-10 employees
Less than 6 months
Sep 01, 2023
Lease Viewing
Lease Viewing
Pros
I can easily access lease information and tenant contact details without any unnecessary clutter.
Cons
The download speed for viewing files was too lengthy. When there was no rent coming in from a property, it caused confusion in the accounting process, especially when there were bills that needed to be paid for that property.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Pamela
Paper & Forest Products, 1-10 employees
Less than a year
Sep 01, 2023
Rent management Portal
Rent management Portal
Pros
The option for direct depositing rent to our bank account, along with the detailed and systematic ID verification, is fantastic. The customer service is responsive and helpful.
Cons
It would be great to have faster processing time for rent transfers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jigar
Real Estate, 1-10 employees
More than a year
Sep 01, 2023
good
good
Pros
The tenant portal for maintenance and payments is highly convenient.
Cons
Their customer service could use some improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Veneranda
Real Estate, 1-10 employees
More than a year
Aug 23, 2023
The best simple property management SaaS
The best simple property management SaaS
Pros
It's a simple and easy to use platform that works perfectly without unnecessary complexity.
Cons
It lacks customizable features that might be desirable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 1-10 employees
More than a year
Aug 21, 2023
Double Time LLC - Tenant Cloud review
Double Time LLC - Tenant Cloud review
Pros
The lease management functionality and the ability to collect rent online are features I value.
Cons
I've encountered a couple of limitations regarding the number of lease documents and where to store miscellaneous notes. However these are not major annoyances. The biggest disappointment was the additional cost for ACH transactions. I initially chose the product because there were no fees, but shortly after I started using it, I discovered that there would be additional fees.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Karsten
Real Estate, 1-10 employees
Less than a year
Aug 18, 2023
Well Rounded PM Software at a Reasonable Price
Well Rounded PM Software at a Reasonable Price
Pros
There are many aspects of TenantCloud that I appreciate. In summary, I like the ability to manage all property management tasks in one place, the user friendly and comprehensive accounting feature, the convenience of tenants being able to download the app and make payments, submit maintenance requests, and more directly from the app. The reporting functionality is excellent and the streamlined, professional-looking application process is a bonus.
Cons
Sometimes, it is necessary to find workarounds for simple features that are not available such as creating an invoice for the first payment due on a renewal lease or viewing a lease that is currently out for signature. It would also be great to remove the per ACH charge, as it can be problematic for some tenants. Additionally it now takes 5-7 days for funds to credit our account after a rent payment, whereas it used to only take 1-2 days, which was much preferred.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Derek
Real Estate, 1-10 employees
More than a year
Jul 27, 2023
Good start, but needs tweaking
Good start, but needs tweaking
Pros
The online portal for reporting maintenance needs is convenient.
Cons
When I finish a task I would prefer not to be redirected back to the dashboard transactions. It would be more user friendly if I could go back to where I was, such as the "new tenants vs all tenants" section, so I can seamlessly continue with the next owner or tenant. It would be great if I could add multiple tenants to a lease, even if they don't have any connection in the applications. Another improvement would be to pre-populate an amount in the distribution section, saving me the trouble of remembering how much I need to send to an owner. The accounting process could be made easier by allowing me to pick an owner when billing a tenant, ensuring that the payment gets posted to the owner's account more smoothly. Additionally, it would be beneficial to have more options for specific charges in the accounting section and the ability to decide who receives payment for these charges, such as utilities when the property is vacant. It can be frustrating to have to delete the management fee every month when adding charges like a "monthly pet fee" that don't require a management fee. It would also be helpful to display NSF charges and process payments more quickly. Overall, I would appreciate having more control over the accounting sections, showing all transactions under the owner transaction tabs, and having greater flexibility with leases. For instance, allowing me to choose when to charge management fees when a lease starts on a date other than the first. It would be ideal if TenantCloud was evaluated and set up by property managers who understand the intricacies of property management and how to charge fees. Currently, it often requires posting multiple transactions to complete one task which is time consuming.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Jennifer
Real Estate, 1-10 employees
Less than a year
Jul 27, 2023
Porftolio Manager
Porftolio Manager
Pros
This feature is particularly beneficial for smaller portfolios with less than 150 units and individual landlords. The syndication with Zillow and other listings is helpful. Its great software for the price and straightforward to use. I love being able to add photos to work orders and link them directly to the property and vendor profiles for easier payment tracking.
Cons
It doesn't integrate with all programs, and the limited advertising leads to pointless listing leads in my region. More advertising to attract residents and prospects looking for places would be beneficial. Additionally there should be more functions and capabilities to customize work orders for properties, removing options that are irrelevant, such as elevators for properties without them.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Teresa
Real Estate, 1-10 employees
More than a year
Jul 27, 2023
ROOF Tenant Cloud Review
ROOF Tenant Cloud Review
Pros
The best part about TenantCloud is the personable and readily available customer service and sales support. I love the fact that both myself and my clients can call in and receive live assistance.
Cons
Since the transition from Dwolla to Stripe it has been challenging to adopt new accounting protocols and keep track of income and expenses in real time.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Denise
Real Estate, 1-10 employees
More than a year
Jul 25, 2023
Great option for tracking tenants
Great option for tracking tenants
Pros
I appreciate having everything in one place, and the automatic rent tracking, including late payments is a valuable feature.
Cons
The navigation can be confusing. Whenever I log in to perform monthly tasks that aren't very frequent, I have to remember how to reach the desired destination.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jamie
Real Estate, 1-10 employees
Less than a year
Jul 25, 2023
Great Value RMS!
Great Value RMS!
Pros
We love the affordability of TenantCloud and the range of features it offers. While there may be more polished Rental Management Systems out there, TenantCloud is a user friendly and feature rich program.
Cons
The lease builder in TenantCloud, which they claim is being refreshed is the most challenging aspect. It is quite cumbersome and clunky but I understand that it may be a low priority as it's a "set and forget" feature. Another gripe I have with TenantCloud is the basic accounting functionality, which is insufficient as my company has grown. Although TenantCloud integrates with QuickBooks Online, it leaves us with a disconnected workflow since we use Xero.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Carter
Real Estate, 1-10 employees
Less than a year
Jul 25, 2023
Filters
Tenantcloud has gone from average to bad
Tenantcloud has gone from average to bad
Pros
The pricing was reasonable and it had basic features. However they have now started removing all the essential features and making everything paid.
Cons
I strongly advise avoiding this company as they engage in deceptive practices.
Ease of use
2
Value for money
5
Customer Support
2
Functionality
2
Edward
Real Estate, 1-10 employees
Less than a year
Jan 01, 2024
Glad I made the switch to TenantCloud
Glad I made the switch to TenantCloud
Pros
TenantCloud impresses me the most with its strong accounting capabilities.
Cons
The aspect I find most frustrating about TenantCloud is that the system becomes full after a certain number of attachments (leases, etc.).
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victoria
Real Estate, 1-10 employees
Less than a year
Dec 03, 2023
Great Software for Rental Investor
Great Software for Rental Investor
Pros
The interface is user-friendly, allowing real estate investors to access financial data, current rents, and project statuses.
Cons
As an end user TenantCloud does not provide access to features that would enhance the evaluation of individual properties.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Pj
Real Estate, 1-10 employees
Less than a year
Oct 13, 2023
TenantCloud User
TenantCloud User
Pros
It enables me to track received payments and expenses effortlessly.
Cons
Sometimes organizing the accounting features can be challenging.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Joshua
Real Estate, 1-10 employees
More than a year
Oct 08, 2023
Rental Properties
Rental Properties
Pros
I find TenantCloud to be intuitive and effortless in generating and viewing reports for my properties.
Cons
One area that could be improved is the backend payment processing as it takes a few days to transfer money.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Andrew
Real Estate, 1-10 employees
Less than a year
Oct 06, 2023
Works for rent collections
Works for rent collections
Pros
Landlords can easily collect rent using this platform.
Cons
I have not encountered any issues but I haven't used it for a long period.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kimber
Real Estate, 1-10 employees
More than a year
Oct 05, 2023
The benefits of tenant cloud
The benefits of tenant cloud
Pros
I adore TenantCloud because it's user friendly.
Cons
I believe there is room for improvement in the tax accounting feature.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Qiana
Real Estate, 1-10 employees
Less than a year
Oct 04, 2023
New TenantCloud User
New TenantCloud User
Pros
As a new tenant of TenantCloud I find the interface straightforward to navigate.
Cons
There are times when TenantCloud experiences glitches, such as the server being down. Fortunately, this is not a frequent occurrence!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee Melvin
Education Management, 1-10 employees
Less than 6 months
Sep 27, 2023
Could be Better
Could be Better
Pros
Having all my properties accessible through a single portal is convenient and finding tenant information is effortless.
Cons
The functionality of the reports is not user friendly. It's not possible to search for specific timelines and see the outstanding balance for that particular period. Only the total unpaid balance is available.
Ease of use
2
Value for money
5
Customer Support
7
Functionality
2
Lydia
Real Estate, 1-10 employees
Less than a year
Sep 27, 2023
Tenant cloud is a great tool!
Tenant cloud is a great tool!
Pros
I love how effortlessly I can navigate TenantCloud! Its a breeze to communicate with both my tenants and the management company.
Cons
One thing I will mention is that it can be a bit challenging to navigate at the beginning,but with practice it becomes much easier!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melody
Real Estate, 1-10 employees
Less than 6 months
Sep 25, 2023
Gets the job done but not intuitive
Gets the job done but not intuitive
Pros
Tracking messages from the property manager and lease payments from tenants is easy.
Cons
It was challenging to understand how to set up and transfer payments to the bank account I created.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
David
Real Estate, 1-10 employees
More than a year
Sep 23, 2023
Easy to Use
Easy to Use
Pros
It works perfectly for all my rent collection needs.
Cons
At the moment, I haven't noticed any issues. This platform is great.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrick
Real Estate, 1-10 employees
More than a year
Sep 21, 2023
Great platform for property management - Easy and Efficient
Great platform for property management - Easy and Efficient
Pros
I like the convenience of having everything in one app that I can access anytime using my phone. It ensures all the information is readily available.
Cons
Personally I don't use the payment abilities because the communication regarding it wasn't very clear.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jeremy
Real Estate, 1-10 employees
More than a year
Sep 21, 2023
Easy to use
Easy to use
Pros
It's user-friendly and facilitates seamless communication with the property manager.
Cons
I have only used it for a short while and I have not encountered any cons yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gopal
Real Estate, 1-10 employees
Less than 6 months
Sep 19, 2023
Tenant Cloud Using Review
Tenant Cloud Using Review
Pros
The income and expense reports are highly detailed.
Cons
The income report takes a while to appear in the account. I am unable to retrieve an up-to-date report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hung
Medical Devices, 500+ employees
Less than 6 months
Sep 18, 2023
Good app to track your properties
Good app to track your properties
Pros
Its a unified platform for managing properties and interacting with the property manager. Keeping track of rent payments, chat history and other details is effortless.
Cons
The phone app could use some improvement. Currently its not very smooth especially the chat function.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Sangeeta
Accounting, 1-10 employees
Less than a year
Sep 17, 2023
Works great
Works great
Pros
Locating and tracking all invoices and payments is a breeze.
Cons
I would appreciate receiving a monthly email with a breakdown of expenses and income.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Real Estate, 1-10 employees
Less than a year
Sep 17, 2023
Tenantcloud - The Goliath Slayer
Tenantcloud - The Goliath Slayer
Pros
In a property management solution, there are numerous incredible features. I appreciate the well designed application system, background checks, automated ACH systems, ability to store leases and proprietary documents, listing functionality and comprehensive accounting systems. Everything you need is beautifully implemented. Moreover, it has a modern appearance and works seamlessly on my phone, tablet and computer. I have reviewed many systems, and most had an outdated and cumbersome user interface that was far from enjoyable.
Cons
They make changes and start charging for previously free features. Their customer service and tech support are quite subpar. It used to be phone calls (which was the best), then chat (which was average), and now it's a cumbersome ticket system that creates a significant amount of extra work for me. I don't think the tech support team actually reads the tickets.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
10
Robert
Real Estate, 1-10 employees
More than a year
Sep 16, 2023
Convenient service
Convenient service
Pros
I enjoy the financial tracking, especially when it comes to end-of-year paperwork.
Cons
I'm not fond of how long it takes for payments to be funded into my account. Sometimes it takes up to 7 business days.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Elizabeth
Executive Office, 1-10 employees
Less than a year
Sep 16, 2023
owner review
owner review
Pros
Monitoring and receiving feedback is a breeze.
Cons
Occasionally the apps go offline, and introducing updated software would be beneficial for improvement.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Dattatreya
Writing and Editing, 1-10 employees
Less than a year
Sep 15, 2023
Why I am over the moon in Tenantcloud
Why I am over the moon in Tenantcloud
Pros
I appreciate the fact that everything is conveniently located within the app and accessible at any time.
Cons
I would like my payments to clear faster to meet my banks requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Debra
Accounting, 1-10 employees
More than a year
Sep 15, 2023
Tenant Cloud is a great tool
Tenant Cloud is a great tool
Pros
The financial reports are excellent, allowing me to monitor rent inflow and providing a repository for receipts. It also facilitates automatic owner distributions and alerts.
Cons
Initially, I found it confusing to understand the owner distribution terminology and timing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim
Real Estate, 1-10 employees
Less than a year
Sep 15, 2023
TC Review
TC Review
Pros
The ability to send/pay invoices to the property manager and other entities is excellent. Tenants can easily submit service requests and connect with contractors.
Cons
Currently TC does not have the capability to generate a downloadable spreadsheet for all service requests. I have to go through them one by one.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Suresh
Higher Education, 1-10 employees
Less than a year
Sep 14, 2023
It is okay
It is okay
Pros
I rely on this app to track my rental income, and I appreciate its clear and organized presentation.
Cons
Transferring funds into the system takes 7-10 days, and then it takes another 7-14 days to send it to your account. This is terrible because it means it takes almost 3 weeks to receive payment. It's frustrating that it takes this long every month.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
HsiangHua
Health Wellness and Fitness, 1-10 employees
More than a year
Sep 14, 2023
4 Multifamily Properties
4 Multifamily Properties
Pros
It's a straightforward platform with a reasonably good user experience. The annual tax reports are simplified as long as the inputs are accurate.
Cons
There is a limitation for distributing a maximum of $10k, and I can only link it to a single bank account which makes managing multiple properties with separate bank accounts difficult.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Devin
Real Estate, 1-10 employees
Less than a year
Sep 13, 2023
Great Entry-level Property Management Software
Great Entry-level Property Management Software
Pros
The layout and design are pleasing, and the simplicity makes it easy to use. I particularly appreciate the layout of contact and leasing information.
Cons
Some tenants have experienced glitches in the app. When they hit the back button in Accounting, it resets all the filters, making it difficult to focus on a specific property or transaction type. Additionally, there is no reconciliation feature to double-check the books. The system isn't entirely intuitive when it comes to how certain property expenses appear as the Property Manager's income, such as a Pet Fee, which should be the landlord's income but is displayed as the Property Manager's income.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Blake
Real Estate, 1-10 employees
More than a year
Sep 13, 2023
Makes mama having properties a breeze
Makes mama having properties a breeze
Pros
After extensive research on various property management tools, this one stands out as the best. It provides a wide range of tools at an affordable price.
Cons
I can't think of anything to dislike about this software. Perhaps the fact that I'm constantly discovering new things I can accomplish with it but I wouldn't consider that a negative. It's more a reflection of my own laziness as a user. I simply haven't had the time to explore all the tools.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anibel
Computer Software, 1-10 employees
Less than a year
Sep 11, 2023
There is a module for every aspect of Property Management
There is a module for every aspect of Property Management
Pros
It offers options for every step of the Tenant/Landlord process.
Cons
The accounting reports have limited filters. If I want to specify a specific date range I can only choose in monthly increments.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Patricia
Real Estate, 1-10 employees
Less than a year
Sep 09, 2023
Amazing Software
Amazing Software
Pros
The app has a user-friendly interface and ensures I stay informed.
Cons
The App is incredible, and I haven't come across anything that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cristian
Executive Office, 1-10 employees
Less than a year
Sep 08, 2023
Great company
Great company
Pros
They are highly efficient and proactive. Their attention to detail is commendable.
Cons
Perhaps the reporting could be more specific instead of being so general.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mukul
Insurance, 1-10 employees
More than a year
Sep 06, 2023
Helpful prop. management service
Helpful prop. management service
Pros
The best aspect of TenantCloud is its ability to track accounting and service requests.
Cons
TenantCloud requires me to generate and download PDF or XML documents instead of instantly seeing the data on the screen.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
N/A, 500+ employees
Less than a year
Sep 05, 2023
New user
New user
Pros
I like how it allows me to conveniently track and manage accounting online, and the inclusion of direct deposit is fantastic.
Cons
I am uncertain if I simply had bad luck with their customer support services.
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
Samer
Real Estate, 1-10 employees
Less than 6 months
Sep 04, 2023
Tenant Cloud for the property owner
Tenant Cloud for the property owner
Pros
It offers a wide range of features and is relatively intuitive to use, with outstanding customer support.
Cons
The processing time for payments into my bank account is a bit prolonged.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Susan
Real Estate, 1-10 employees
Less than 6 months
Sep 03, 2023
Love this product!
Love this product!
Pros
I love how it consolidates all my leases in one convenient location and provides tenants with an effortless way to pay rent online.
Cons
It took me some time to get accustomed to navigating the website and finding the necessary features.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Kyle
Hospitality, 11-50 employees
Less than 6 months
Sep 02, 2023
Everything in the palm of your hands
Everything in the palm of your hands
Pros
The convenience of TenantCloud is fantastic. I can log in with biometrics and immediately see my properties and any collected rent. Moreover the messaging system is incredibly handy.
Cons
I wish I had discovered it sooner. I used to use paper like a caveman to manage my financials.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angel
Real Estate, 1-10 employees
Less than a year
Sep 02, 2023
So user friendly!
So user friendly!
Pros
The customer service is exceptional! I appreciate the user-friendly interface and the overall convenience it offers.
Cons
I have no complaints whatsoever. I love everything about the site and I'm happy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John Paul
Restaurants, 101-500 employees
Less than 6 months
Sep 02, 2023
2 Year User
2 Year User
Pros
Setting up new tenants for payments, maintenance requests, and communication is a simple process.
Cons
The renewing lease feature often fails to work.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
brandon
Real Estate, 1-10 employees
More than a year
Sep 01, 2023
Use for Property Management
Use for Property Management
Pros
I like the simplicity of this product for managing the accounting of my rental property. It serves as a convenient hub for myself and my property manager to interact and document all transactions, issues, comments and updates.
Cons
Personally I find the processing time to be excessively slow. I receive an email stating that my deposit has been processed, but it takes another week or more before I actually see it reflected in my account. Considering the technology available today, I think this is unacceptably slow. However, apart from this issue I still enjoy using the platform for its intended purpose.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Luke
Real Estate, 1-10 employees
Less than a year
Sep 01, 2023
Ultimate UI and help for property management
Ultimate UI and help for property management
Pros
Its incredibly straightforward to use and offers an exceptional user experience.
Cons
I am really fond of the diverse and essential features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Surya
Real Estate, 1-10 employees
Less than 6 months
Sep 01, 2023
Lease Viewing
Lease Viewing
Pros
I can easily access lease information and tenant contact details without any unnecessary clutter.
Cons
The download speed for viewing files was too lengthy. When there was no rent coming in from a property, it caused confusion in the accounting process, especially when there were bills that needed to be paid for that property.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Pamela
Paper & Forest Products, 1-10 employees
Less than a year
Sep 01, 2023
Rent management Portal
Rent management Portal
Pros
The option for direct depositing rent to our bank account, along with the detailed and systematic ID verification, is fantastic. The customer service is responsive and helpful.
Cons
It would be great to have faster processing time for rent transfers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jigar
Real Estate, 1-10 employees
More than a year
Sep 01, 2023
good
good
Pros
The tenant portal for maintenance and payments is highly convenient.
Cons
Their customer service could use some improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Veneranda
Real Estate, 1-10 employees
More than a year
Aug 23, 2023
The best simple property management SaaS
The best simple property management SaaS
Pros
It's a simple and easy to use platform that works perfectly without unnecessary complexity.
Cons
It lacks customizable features that might be desirable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 1-10 employees
More than a year
Aug 21, 2023
Double Time LLC - Tenant Cloud review
Double Time LLC - Tenant Cloud review
Pros
The lease management functionality and the ability to collect rent online are features I value.
Cons
I've encountered a couple of limitations regarding the number of lease documents and where to store miscellaneous notes. However these are not major annoyances. The biggest disappointment was the additional cost for ACH transactions. I initially chose the product because there were no fees, but shortly after I started using it, I discovered that there would be additional fees.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Karsten
Real Estate, 1-10 employees
Less than a year
Aug 18, 2023
Well Rounded PM Software at a Reasonable Price
Well Rounded PM Software at a Reasonable Price
Pros
There are many aspects of TenantCloud that I appreciate. In summary, I like the ability to manage all property management tasks in one place, the user friendly and comprehensive accounting feature, the convenience of tenants being able to download the app and make payments, submit maintenance requests, and more directly from the app. The reporting functionality is excellent and the streamlined, professional-looking application process is a bonus.
Cons
Sometimes, it is necessary to find workarounds for simple features that are not available such as creating an invoice for the first payment due on a renewal lease or viewing a lease that is currently out for signature. It would also be great to remove the per ACH charge, as it can be problematic for some tenants. Additionally it now takes 5-7 days for funds to credit our account after a rent payment, whereas it used to only take 1-2 days, which was much preferred.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Derek
Real Estate, 1-10 employees
More than a year
Jul 27, 2023
Good start, but needs tweaking
Good start, but needs tweaking
Pros
The online portal for reporting maintenance needs is convenient.
Cons
When I finish a task I would prefer not to be redirected back to the dashboard transactions. It would be more user friendly if I could go back to where I was, such as the "new tenants vs all tenants" section, so I can seamlessly continue with the next owner or tenant. It would be great if I could add multiple tenants to a lease, even if they don't have any connection in the applications. Another improvement would be to pre-populate an amount in the distribution section, saving me the trouble of remembering how much I need to send to an owner. The accounting process could be made easier by allowing me to pick an owner when billing a tenant, ensuring that the payment gets posted to the owner's account more smoothly. Additionally, it would be beneficial to have more options for specific charges in the accounting section and the ability to decide who receives payment for these charges, such as utilities when the property is vacant. It can be frustrating to have to delete the management fee every month when adding charges like a "monthly pet fee" that don't require a management fee. It would also be helpful to display NSF charges and process payments more quickly. Overall, I would appreciate having more control over the accounting sections, showing all transactions under the owner transaction tabs, and having greater flexibility with leases. For instance, allowing me to choose when to charge management fees when a lease starts on a date other than the first. It would be ideal if TenantCloud was evaluated and set up by property managers who understand the intricacies of property management and how to charge fees. Currently, it often requires posting multiple transactions to complete one task which is time consuming.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Jennifer
Real Estate, 1-10 employees
Less than a year
Jul 27, 2023
Porftolio Manager
Porftolio Manager
Pros
This feature is particularly beneficial for smaller portfolios with less than 150 units and individual landlords. The syndication with Zillow and other listings is helpful. Its great software for the price and straightforward to use. I love being able to add photos to work orders and link them directly to the property and vendor profiles for easier payment tracking.
Cons
It doesn't integrate with all programs, and the limited advertising leads to pointless listing leads in my region. More advertising to attract residents and prospects looking for places would be beneficial. Additionally there should be more functions and capabilities to customize work orders for properties, removing options that are irrelevant, such as elevators for properties without them.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Teresa
Real Estate, 1-10 employees
More than a year
Jul 27, 2023
ROOF Tenant Cloud Review
ROOF Tenant Cloud Review
Pros
The best part about TenantCloud is the personable and readily available customer service and sales support. I love the fact that both myself and my clients can call in and receive live assistance.
Cons
Since the transition from Dwolla to Stripe it has been challenging to adopt new accounting protocols and keep track of income and expenses in real time.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Denise
Real Estate, 1-10 employees
More than a year
Jul 25, 2023
Great option for tracking tenants
Great option for tracking tenants
Pros
I appreciate having everything in one place, and the automatic rent tracking, including late payments is a valuable feature.
Cons
The navigation can be confusing. Whenever I log in to perform monthly tasks that aren't very frequent, I have to remember how to reach the desired destination.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jamie
Real Estate, 1-10 employees
Less than a year
Jul 25, 2023
Great Value RMS!
Great Value RMS!
Pros
We love the affordability of TenantCloud and the range of features it offers. While there may be more polished Rental Management Systems out there, TenantCloud is a user friendly and feature rich program.
Cons
The lease builder in TenantCloud, which they claim is being refreshed is the most challenging aspect. It is quite cumbersome and clunky but I understand that it may be a low priority as it's a "set and forget" feature. Another gripe I have with TenantCloud is the basic accounting functionality, which is insufficient as my company has grown. Although TenantCloud integrates with QuickBooks Online, it leaves us with a disconnected workflow since we use Xero.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Carter
Real Estate, 1-10 employees
Less than a year
Jul 25, 2023