TenantCloud Reviews

“Tenantcloud has gone from average to bad

Pros

The pricing was reasonable and it had basic features. However they have now started removing all the essential features and making everything paid.

Cons

I strongly advise avoiding this company as they engage in deceptive practices.

“Glad I made the switch to TenantCloud

Pros

TenantCloud impresses me the most with its strong accounting capabilities.

Cons

The aspect I find most frustrating about TenantCloud is that the system becomes full after a certain number of attachments (leases, etc.).

“Great Software for Rental Investor

Pros

The interface is user-friendly, allowing real estate investors to access financial data, current rents, and project statuses.

Cons

As an end user TenantCloud does not provide access to features that would enhance the evaluation of individual properties.

“TenantCloud User

Pros

It enables me to track received payments and expenses effortlessly.

Cons

Sometimes organizing the accounting features can be challenging.

“Rental Properties

Pros

I find TenantCloud to be intuitive and effortless in generating and viewing reports for my properties.

Cons

One area that could be improved is the backend payment processing as it takes a few days to transfer money.

“Works for rent collections

Pros

Landlords can easily collect rent using this platform.

Cons

I have not encountered any issues but I haven't used it for a long period.

“The benefits of tenant cloud

Pros

I adore TenantCloud because it's user friendly.

Cons

I believe there is room for improvement in the tax accounting feature.

“New TenantCloud User

Pros

As a new tenant of TenantCloud I find the interface straightforward to navigate.

Cons

There are times when TenantCloud experiences glitches, such as the server being down. Fortunately, this is not a frequent occurrence!

“Could be Better

Pros

Having all my properties accessible through a single portal is convenient and finding tenant information is effortless.

Cons

The functionality of the reports is not user friendly. It's not possible to search for specific timelines and see the outstanding balance for that particular period. Only the total unpaid balance is available.

“Tenant cloud is a great tool!

Pros

I love how effortlessly I can navigate TenantCloud! Its a breeze to communicate with both my tenants and the management company.

Cons

One thing I will mention is that it can be a bit challenging to navigate at the beginning,but with practice it becomes much easier!

“Gets the job done but not intuitive

Pros

Tracking messages from the property manager and lease payments from tenants is easy.

Cons

It was challenging to understand how to set up and transfer payments to the bank account I created.

“Easy to Use

Pros

It works perfectly for all my rent collection needs.

Cons

At the moment, I haven't noticed any issues. This platform is great.

“Great platform for property management - Easy and Efficient

Pros

I like the convenience of having everything in one app that I can access anytime using my phone. It ensures all the information is readily available.

Cons

Personally I don't use the payment abilities because the communication regarding it wasn't very clear.

“Easy to use

Pros

It's user-friendly and facilitates seamless communication with the property manager.

Cons

I have only used it for a short while and I have not encountered any cons yet.

“Tenant Cloud Using Review

Pros

The income and expense reports are highly detailed.

Cons

The income report takes a while to appear in the account. I am unable to retrieve an up-to-date report.

“Good app to track your properties

Pros

Its a unified platform for managing properties and interacting with the property manager. Keeping track of rent payments, chat history and other details is effortless.

Cons

The phone app could use some improvement. Currently its not very smooth especially the chat function.

“Works great

Pros

Locating and tracking all invoices and payments is a breeze.

Cons

I would appreciate receiving a monthly email with a breakdown of expenses and income.

“Tenantcloud - The Goliath Slayer

Pros

In a property management solution, there are numerous incredible features. I appreciate the well designed application system, background checks, automated ACH systems, ability to store leases and proprietary documents, listing functionality and comprehensive accounting systems. Everything you need is beautifully implemented. Moreover, it has a modern appearance and works seamlessly on my phone, tablet and computer. I have reviewed many systems, and most had an outdated and cumbersome user interface that was far from enjoyable.

Cons

They make changes and start charging for previously free features. Their customer service and tech support are quite subpar. It used to be phone calls (which was the best), then chat (which was average), and now it's a cumbersome ticket system that creates a significant amount of extra work for me. I don't think the tech support team actually reads the tickets.

“Convenient service

Pros

I enjoy the financial tracking, especially when it comes to end-of-year paperwork.

Cons

I'm not fond of how long it takes for payments to be funded into my account. Sometimes it takes up to 7 business days.

“owner review

Pros

Monitoring and receiving feedback is a breeze.

Cons

Occasionally the apps go offline, and introducing updated software would be beneficial for improvement.

“Why I am over the moon in Tenantcloud

Pros

I appreciate the fact that everything is conveniently located within the app and accessible at any time.

Cons

I would like my payments to clear faster to meet my banks requirements.

“Tenant Cloud is a great tool

Pros

The financial reports are excellent, allowing me to monitor rent inflow and providing a repository for receipts. It also facilitates automatic owner distributions and alerts.

Cons

Initially, I found it confusing to understand the owner distribution terminology and timing.

“TC Review

Pros

The ability to send/pay invoices to the property manager and other entities is excellent. Tenants can easily submit service requests and connect with contractors.

Cons

Currently TC does not have the capability to generate a downloadable spreadsheet for all service requests. I have to go through them one by one.

“It is okay

Pros

I rely on this app to track my rental income, and I like its clear and organized presentation.

Cons

Transferring funds into the system takes 7-10 days, and then it takes another 7-14 days to send it to your account. This is terrible because it means it takes almost 3 weeks to receive payment. It's frustrating that it takes this long every month.

“4 Multifamily Properties

Pros

It's a straightforward platform with a reasonably good user experience. The annual tax reports are simplified as long as the inputs are accurate.

Cons

There is a limitation for distributing a maximum of $10k, and I can only link it to a single bank account which makes managing multiple properties with separate bank accounts difficult.

“Great Entry-level Property Management Software

Pros

The layout and design are pleasing, and the simplicity makes it easy to use. I particularly appreciate the layout of contact and leasing information.

Cons

Some tenants have experienced glitches in the app. When they hit the back button in Accounting, it resets all the filters, making it difficult to focus on a specific property or transaction type. Additionally, there is no reconciliation feature to double-check the books. The system isn't entirely intuitive when it comes to how certain property expenses appear as the Property Manager's income, such as a Pet Fee, which should be the landlord's income but is displayed as the Property Manager's income.

“Makes mama having properties a breeze

Pros

After extensive research on various property management tools, this one stands out as the best. It provides a wide range of tools at an affordable price.

Cons

I can't think of anything to dislike about this software. Perhaps the fact that I'm constantly discovering new things I can accomplish with it but I wouldn't consider that a negative. It's more a reflection of my own laziness as a user. I simply haven't had the time to explore all the tools.

“There is a module for every aspect of Property Management

Pros

It offers options for every step of the Tenant/Landlord process.

Cons

The accounting reports have limited filters. If I want to specify a specific date range I can only choose in monthly increments.

“Amazing Software

Pros

The app has a user-friendly interface and ensures I stay informed.

Cons

The App is incredible, and I haven't come across anything that I dislike.

“Great company

Pros

They are highly efficient and proactive. Their attention to detail is commendable.

Cons

Perhaps the reporting could be more specific instead of being so general.

“Helpful prop. management service

Pros

The best aspect of TenantCloud is its ability to track accounting and service requests.

Cons

TenantCloud requires me to generate and download PDF or XML documents instead of instantly seeing the data on the screen.

“New user

Pros

I like how it allows me to conveniently track and manage accounting online, and the inclusion of direct deposit is fantastic.

Cons

I am uncertain if I simply had bad luck with their customer support services.

“Tenant Cloud for the property owner

Pros

It offers a wide range of features and is relatively intuitive to use, with outstanding customer support.

Cons

The processing time for payments into my bank account is a bit prolonged.

“Love this product!

Pros

I love how it consolidates all my leases in one convenient location and provides tenants with an effortless way to pay rent online.

Cons

It took me some time to get accustomed to navigating the website and finding the necessary features.

“Everything in the palm of your hands

Pros

The convenience of TenantCloud is fantastic. I can log in with biometrics and immediately see my properties and any collected rent. Moreover the messaging system is incredibly handy.

Cons

I wish I had discovered it sooner. I used to use paper like a caveman to manage my financials.

“So user friendly!

Pros

The customer service is exceptional! I appreciate the user-friendly interface and the overall convenience it offers.

Cons

I have no complaints whatsoever. I love everything about the site and I'm happy.

“2 Year User

Pros

Setting up new tenants for payments, maintenance requests, and communication is a simple process.

Cons

The renewing lease feature often fails to work.

“Use for Property Management

Pros

I like the simplicity of this product for managing the accounting of my rental property. It serves as a convenient hub for myself and my property manager to interact and document all transactions, issues, comments and updates.

Cons

Personally I find the processing time to be excessively slow. I receive an email stating that my deposit has been processed, but it takes another week or more before I actually see it reflected in my account. Considering the technology available today, I think this is unacceptably slow. However, apart from this issue I still enjoy using the platform for its intended purpose.

“Ultimate UI and help for property management

Pros

Its incredibly straightforward to use and offers an exceptional user experience.

Cons

I am really fond of the diverse and essential features.

“Lease Viewing

Pros

I can easily access lease information and tenant contact details without any unnecessary clutter.

Cons

The download speed for viewing files was too lengthy. When there was no rent coming in from a property, it caused confusion in the accounting process, especially when there were bills that needed to be paid for that property.

“Rent management Portal

Pros

The option for direct depositing rent to our bank account, along with the detailed and systematic ID verification, is fantastic. The customer service is responsive and helpful.

Cons

It would be great to have faster processing time for rent transfers.

“good

Pros

The tenant portal for maintenance and payments is highly convenient.

Cons

Their customer service could use some improvement.

“The best simple property management SaaS

Pros

It's a simple and easy to use platform that works perfectly without unnecessary complexity.

Cons

It lacks customizable features that might be desirable.

“Double Time LLC - Tenant Cloud review

Pros

The lease management functionality and the ability to collect rent online are features I value.

Cons

I've encountered a couple of limitations regarding the number of lease documents and where to store miscellaneous notes. However these are not major annoyances. The biggest disappointment was the additional cost for ACH transactions. I initially chose the product because there were no fees, but shortly after I started using it, I discovered that there would be additional fees.

“Well Rounded PM Software at a Reasonable Price

Pros

There are many aspects of TenantCloud that I appreciate. In summary, I like the ability to manage all property management tasks in one place, the user friendly and comprehensive accounting feature, the convenience of tenants being able to download the app and make payments, submit maintenance requests, and more directly from the app. The reporting functionality is excellent and the streamlined, professional-looking application process is a bonus.

Cons

Sometimes, it is necessary to find workarounds for simple features that are not available such as creating an invoice for the first payment due on a renewal lease or viewing a lease that is currently out for signature. It would also be great to remove the per ACH charge, as it can be problematic for some tenants. Additionally it now takes 5-7 days for funds to credit our account after a rent payment, whereas it used to only take 1-2 days, which was much preferred.

“Good start, but needs tweaking

Pros

The online portal for reporting maintenance needs is convenient.

Cons

When I finish a task I would prefer not to be redirected back to the dashboard transactions. It would be more user friendly if I could go back to where I was, such as the "new tenants vs all tenants" section, so I can seamlessly continue with the next owner or tenant. It would be great if I could add multiple tenants to a lease, even if they don't have any connection in the applications. Another improvement would be to pre-populate an amount in the distribution section, saving me the trouble of remembering how much I need to send to an owner. The accounting process could be made easier by allowing me to pick an owner when billing a tenant, ensuring that the payment gets posted to the owner's account more smoothly. Additionally, it would be beneficial to have more options for specific charges in the accounting section and the ability to decide who receives payment for these charges, such as utilities when the property is vacant. It can be frustrating to have to delete the management fee every month when adding charges like a "monthly pet fee" that don't require a management fee. It would also be helpful to display NSF charges and process payments more quickly. Overall, I would appreciate having more control over the accounting sections, showing all transactions under the owner transaction tabs, and having greater flexibility with leases. For instance, allowing me to choose when to charge management fees when a lease starts on a date other than the first. It would be ideal if TenantCloud was evaluated and set up by property managers who understand the intricacies of property management and how to charge fees. Currently, it often requires posting multiple transactions to complete one task which is time consuming.

“Porftolio Manager

Pros

This feature is particularly beneficial for smaller portfolios with less than 150 units and individual landlords. The syndication with Zillow and other listings is helpful. Its great software for the price and straightforward to use. I love being able to add photos to work orders and link them directly to the property and vendor profiles for easier payment tracking.

Cons

It doesn't integrate with all programs, and the limited advertising leads to pointless listing leads in my region. More advertising to attract residents and prospects looking for places would be beneficial. Additionally there should be more functions and capabilities to customize work orders for properties, removing options that are irrelevant, such as elevators for properties without them.

“ROOF Tenant Cloud Review

Pros

The best part about TenantCloud is the personable and readily available customer service and sales support. I love the fact that both myself and my clients can call in and receive live assistance.

Cons

Since the transition from Dwolla to Stripe it has been challenging to adopt new accounting protocols and keep track of income and expenses in real time.

“Great option for tracking tenants

Pros

I appreciate having everything in one place, and the automatic rent tracking, including late payments is a valuable feature.

Cons

The navigation can be confusing. Whenever I log in to perform monthly tasks that aren't very frequent, I have to remember how to reach the desired destination.

“Great Value RMS!

Pros

We love the affordability of TenantCloud and the range of features it offers. While there may be more polished Rental Management Systems out there, TenantCloud is a user friendly and feature rich program.

Cons

The lease builder in TenantCloud, which they claim is being refreshed is the most challenging aspect. It is quite cumbersome and clunky but I understand that it may be a low priority as it's a "set and forget" feature. Another gripe I have with TenantCloud is the basic accounting functionality, which is insufficient as my company has grown. Although TenantCloud integrates with QuickBooks Online, it leaves us with a disconnected workflow since we use Xero.