Track Vacation Rental PMS Reviews

Pros

TRACK excels in accounting and tax management. The triggers and automations provided satisfactory support.

Cons

The software had persistent bugs and erratic behavior. Customer support took at least three business days to respond, if they responded at all. Compared to larger and more affordable competitors who continually innovate, TRACK is significantly behind. Their recent integration with Booking.com, touted as new in 2024, highlights their outdated features. TRACK lacks basic functionalities, like a usable unified inbox and a mobile app, and their channel manager is plagued with bugs. To compete effectively, users need multiple third-party integrations.

Pros

Unfortunately, I found it lacking in every aspect. Setting up the entire website was cumbersome, and we encountered errors weekly.

Cons

My experience with them has been disappointing; they consistently deceive and scam customers for their money.

Pros

Their pre-sales and due diligence process before signing up are impressively thorough.

Cons

They rush you to sign contracts within 24 hours with promises of up to a 50% discount, which then gets altered once signed, leading to higher costs. The onboarding process is excessively prolonged, lasting over six months, with ongoing fees. Upon nearing the go-live date, they revealed we couldn't accept direct payments as promised, and subsequent issues arose with international functionality and call center capabilities. Despite acknowledging their mistakes and apologies, they refuse refunds. Communication with Customer support has been unresponsive, and there's a tendency for C-level management to blame other departments.

Pros

I'm impressed by how straightforward the system is; it allows easy tracing back of steps to rectify mistakes. Moreover, they consistently introduce new improvements and genuinely listen to our feedback for future enhancements.

Cons

Lately, I've been frustrated with their response time to support tickets, possibly due to the pandemic, as it's taking two to three business days to get a reply.

Pros

This software simplifies my daily organization while offering extensive features.

Cons

I regret not adopting it earlier.

Pros

Track is incredibly intuitive and straightforward in its operation.

Cons

Occasionally, it experiences glitches where I can't hear people on the receiving line, though this might be due to user error.

Pros

We utilize this as our phone system, finding it highly intuitive with accurate reports that hold agents accountable.

Cons

There's no visible customer support; despite multiple tickets since November, we've been unable to determine our current representative.

Pros

I value the capability to generate and store leads with crucial information. The follow-up function is crucial for boosting sales, and call evaluation aids in upholding excellent customer service standards.

Cons

Once leads are created, there's no option to merge them, which would be beneficial if a caller uses a different phone number. I've used Navis software, which handles this seamlessly to ensure accurate conversions.

Pros

This software excels in managing inbound and outbound call leads, allowing seamless note-taking within the system. Their support team is outstanding, always quick to respond when assistance is needed.

Cons

It would improve efficiency if the system could merge leads. Currently, when multiple colleagues work on the same lead and one closes the sale, it requires unnecessary steps to reconcile.

Pros

It's incredibly cost-effective for our large company with over 850 properties. The continuous addition of new features throughout the year enhances its functionality, demonstrating its ongoing evolution to meet our needs. Track actively engages with our requests for new features, which benefits our business.

Cons

During certain software update periods, we encounter occasional errors that require us to submit support tickets for resolution. Typically, a quick refresh resolves them, but knowing beforehand about these updates would prevent this issue.

Pros

Its ease of use directly contributes to revenue generation. This software's strength lies in its ability to enhance revenue, which is fundamental to our operations.

Cons

As it's relatively new, not all APIs are readily available off the shelf. However, they've shown the ability to develop them quickly for our needs on multiple occasions.