Last Updated
Overview
Track is revolutionizing the hospitality industry as the go-to vacation rental system. It efficiently manages multiple rentals, streamlining communication tasks and simplifying operations. While technical support response times may vary, Track's numerous features often make it a self-sufficient solution.
Overall Rating
Based on 11 users reviews
3.5
Rating Distribution
Positive
64%
Neutral
18%
Negative
18%
Starting Price
Custom
Track Vacation Rental PMS Specifications
- Tenant Management
- Lease Management
- Rent Collection
- Maintenance Requests
What Is Track Vacation Rental PMS?
Overview
Track Vacation Rental is a cloud-based property management system (PMS) for managing hotels, resorts, and vacation rental properties. It offers a streamlined reservation process with features such as an availability grid, quick-quote, auto-load, and property preview. Track Vacation Rental PMS also automates housekeeping and maintenance workflows, which saves time, increases efficiency, and helps property owners reach their target audience effectively.
Track Vacation Rental PMS Pricing
Track Vacation Rental PMS Integrations
The software integrates with the following applications:
- Tableau
- Autoraptor CRM
- Timetric
- Polaris PSA
- Webrezpro
Who Is Track Vacation Rental PMS For?
Track Vacation Rental PMS property software is used in the following industries and sectors:
- Leisure, travel, and tourism
- Real estate
- Hospitality
- Events services
Is Track Vacation Rental PMS Right For You?
Track Vacation Rental PMS is designed as a comprehensive solution for all aspects of property management. It helps streamline the sales process and increase efficiency while providing valuable insights into customer behavior and preferences.
It can be a good choice for small businesses, landlords, and property managers who need to manage and track their investments, allowing them to achieve their financial goals.
Still not sure about the software? Read Track Vacation Rental PMS reviews to learn what its users have to say or contact our customer support team at 661-384-7070 for more guidance.
Track Vacation Rental PMS Features
Vendor Management
This feature enables property managers to keep track of vendors that provide services to their properties, such as cleaning services, landscaping, or maintenance.
Tenant Tracking
Property managers can keep track of their tenants, including their contact information, rental history, and payment information, enabling them to easily communicate with tenants and send out rental reminders or other notifications.
Vacancy Management
With vacancy management, property managers can keep track of vacant units, including their availability, pricing, and marketing status, as well as view occupancy rates and trends.
Tenant Portal
The tenant portal helps tenants view and manage their rental information, including payment history, lease agreements, and maintenance requests. Communicating with property managers and submitting service requests is accessible through this portal.
Maintenance Management
It enables property managers to easily track and manage maintenance requests for their properties, including scheduling repairs, assigning tasks to maintenance staff, and monitoring progress.
Pros And Cons of Track Vacation Rental PMS
Pros
User-friendly
Great lead management software
Cost-effective
Easy to set up
Cons
Technical support is slow
Cannot merge leads once created
Track Vacation Rental PMS Reviews
Total 11 reviews
3.5
All reviews are from verified customers
Rating Distribution
5
Stars36%
4
Stars27%
3
Stars9%
2
Stars9%
1
Stars18%
Share your experience
Leisure Travel & Tourism, 1-10 employees
Less than 6 months
“Awful Company”
Pros
Unfortunately, I found it lacking in every aspect. Setting up the entire website was cumbersome, and we encountered errors weekly.
Cons
My experience with them has been disappointing; they consistently deceive and scam customers for their money.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Hospitality, 51-100 employees
More than a year
“Falling way behind competitors”
Pros
TRACK excels in accounting and tax management. The triggers and automations provided satisfactory support.
Cons
The software had persistent bugs and erratic behavior. Customer support took at least three business days to respond, if they responded at all. Compared to larger and more affordable competitors who continually innovate, TRACK is significantly behind. Their recent integration with Booking.com, touted as new in 2024, highlights their outdated features. TRACK lacks basic functionalities, like a usable unified inbox and a mobile app, and their channel manager is plagued with bugs. To compete effectively, users need multiple third-party integrations.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
2
Functionality
4
Hospitality, 51-100 employees
Less than 6 months
“Lies Lies and more Lies”
Pros
Their pre-sales and due diligence process before signing up are impressively thorough.
Cons
They rush you to sign contracts within 24 hours with promises of up to a 50% discount, which then gets altered once signed, leading to higher costs. The onboarding process is excessively prolonged, lasting over six months, with ongoing fees. Upon nearing the go-live date, they revealed we couldn't accept direct payments as promised, and subsequent issues arose with international functionality and call center capabilities. Despite acknowledging their mistakes and apologies, they refuse refunds. Communication with Customer support has been unresponsive, and there's a tendency for C-level management to blame other departments.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Frequently Asked Questions
What type of pricing plans does Track Vacation offer?
Track Vacation Rental PMS pricing may vary depending on the size and type of the rental property business.
Who are the typical users of Track Vacation?
Businesses across leisure, travel and tourism, real estate, hospitality, and events services mainly use the software.
What languages does Track Vacation support?
Track vacation supports English.
Does Track Vacation support mobile devices?
No, Track Vacation does not offer support for mobile devices.
Does Track Vacation offer an API?
Yes, Track Vacation provides an API.
What other apps does Track Vacation integrate with?
Track Vacation integrates with Autoraptor CRM, Tableau, Polaris PSA, Tmetric, and Webrezpro.