Turno Reviews

Pros

This software effectively notifies cleaners of available cleanings, streamlining the entire process.

Cons

The software has limited capabilities, and there are additional fees charged to both parties.

Pros

We are delighted with how well we can integrate with our cleaners and minimize the need for constant communication. I find it particularly useful to track when they arrive at a job and when they leave.

Cons

When cleaners upload pictures, it's not easy to view them on either the app or desktop version. If multiple pictures are posted, there is no scroll feature to navigate through them, and I have to zoom out on my screen to click on them. When I receive a cleaning acceptance notification on the app, it doesn't specify which cleaning it refers to, requiring me to switch to the desktop version. Previously, the first property was free, but this is no longer the case. Additionally, if you pay for a full year and then remove a property, there is no refund, only a credit.

Pros

I've been using TurnoverBnB for about a month now, and it has been a tremendous time-saver. Previously, I had to manually email my housekeeper every time there was a new booking or cancellation. Now, I can relax knowing that she is automatically alerted and scheduled. I also receive notifications when she arrives and completes her cleanings. It's the perfect solution for what I was looking for!

Cons

It would be great to have a calendar view that displays bookings from Airbnb alongside the scheduled housekeeper's appointments.

Pros

The integration of the Airbnb Calendar is my favorite feature. It automatically updates TurnoverBnB with new projects for the days when guests are scheduled to leave the property, creating a project for me. The reminders to select a cleaner via app notifications and email are straightforward, once you get the hang of it.

Cons

There are certain quirks that were difficult to understand. For example, the mobile app lacks functionality compared to the desktop browser version and often redirects to the web app for essential features. Due to this, I primarily use the desktop browser app. Another minor quirk is that if you make an error in one of the fields while scheduling a cleaning, you can't save it, but it doesn't specify which field is incorrect, so you have to figure it out yourself. It's not a significant issue, but it can be annoying at times.

Pros

The ability to assign primary and backup cleaners who can assign themselves without the need for multiple phone calls or texts is a game-changer. Adding a co-host makes the process even more reliable. The annual price is more than justified, as it prevents any missed cleanings and ensures happy guests.

Cons

I primarily use the software on a laptop browser, so I haven't encountered any notable issues. I haven't used the mobile app extensively.

Pros

The seamless integration with Airbnb and VRBO reservations has completely automated scheduling, and the real-time notification verifications are excellent.

Cons

I would appreciate the ability to have a message thread within each project to directly communicate with the cleaning crew on a project-by-project basis.

Pros

TurnoverBnB simply works. Scheduling cleanings is the most critical aspect of my business, and it never fails me.

Cons

Although it's not inexpensive, the software saves a significant amount of time, making it worthwhile.

Pros

This software is both effective and easy to use, especially after setting it up correctly.

Cons

Initially, I had trouble setting up, but a call to the help desk resolved everything for me.

Pros

I love the convenience of being able to access the site anytime and make arrangements for cleaning my Airbnb property.

Cons

The site doesn't have an intuitive workflow for me. I often find myself searching extensively to complete simple tasks.

Pros

It's incredibly easy to integrate the short-term rental calendar into TurnoverBnB, ensuring that assigned cleaners are promptly informed of any booking changes. The ability to create a pre-determined project that cleaners can follow and check off is also a fantastic feature.

Cons

The user interface could be more user-friendly, and there are a few tasks that still require accessing the web version of the app.

Pros

Having a comprehensive view of all my projects and cleaners is something I really appreciate.

Cons

I'm unsure about identifying all the charges appearing on my credit card.

Pros

So far, I'm thoroughly impressed with every aspect of this software.

Cons

It would be great to have a video option where cleaners can capture videos in addition to photos and notes.

Pros

One of the key reasons I chose this product was because of the highly informative customer service call. They took the time to understand my needs and provided excellent suggestions on how to makethe most of the software. I also love how easy it is to set up, and it has greatly helped in managing our properties. While we use a separate CRM for our cleaning team, TurnoverBnB offers remarkable features for solo cleaners such as checklists, the ability to add notes and pictures, and convenient billing options.

Cons

We primarily use the software to track incoming reservations, so we don't heavily utilize the other features. For now, it fulfills its purpose, and that's all we expect.

Pros

This software facilitates the connection between local cleaners and homeowners from different areas and states, expanding our network in ways we couldn't have achieved on our own. It has significantly improved scheduling and communication.

Cons

As a meticulous cleaner, I'm accustomed to receiving payment immediately after completing a job. However, this app involves a third-party payment system that takes several days to process payments. It becomes challenging for me to track all payments, especially after deducting their fees. Considering the available technology, this shouldn't be an issue. If I request customers to pay me directly, both of us get penalized for not using their payment method, which can be frustrating.

Pros

The extensive network of cleaners and the wide availability of options are impressive.

Cons

So far, I haven't encountered any issues with the software.

Pros

I was on the verge of engaging a management company for our Airbnb. However, they insisted on cleaning fees ranging from $150 to $250. Knowing the Tucson market from my experience in the local hotel industry, I realized this would discourage stays of less than five nights. Then I stumbled upon this app while contemplating listing our property as an experiment. It automatically syncs, requiring no effort on my part. As soon as I received a booking, I received a notification that my "project" had been picked up. We had already discovered cleaners offering great rates. I met them, and they turned out to be fantastic individuals I can fully trust. I absolutely love it.

Cons

Instead of just sending me a notification, please include the actual notice in the email. Fetch it for me!

Pros

The TurnoverBnB platform simplifies the process of booking cleanings to a great extent.

Cons

TurnoverBnB has been an amazing experience overall.

Pros

The calendar view, displaying jobs and assigned cleaners, is visually appealing. Setting it up is quite straightforward.

Cons

Throughout my journey, I've encountered a few hiccups (such as two jobs planned for one stay) and occasionally missed notifications. It's also not possible to assign multiple cleaners to larger projects. Getting support can be slow due to time differences. Unfortunately, there are no local cleaners available in our area, so that aspect doesn't apply. Moreover, selecting a cleaner involves more than just finding someone available; quality assurance is crucial, and it's unrealistic for TurnoverBnB to assume otherwise.

Pros

While the software is relatively uncomplicated, the interface lacks intuitiveness and doesn't seem fully developed.

Cons

It seems that the software doesn't notify teams when a message is received, causing delays of several days in replies, which is unhelpful. It lacks the sophistication of platforms like Airbnb. Users have to handle all the work themselves, and the process isn't streamlined. Additionally, there is no accountability for service quality, as there is no review system in place. I must admit, I'm disappointed. I had high hopes that it would be a fantastic solution for hiring cleaning teams, but it has consumed hours of my time and doesn't live up to expectations.

Pros

It's incredibly user-friendly and offers excellent value for the services rendered, considering its affordability.

Cons

The vetting process for cleaners is not thorough enough, and I have to do the digging myself. It would be great to have more detailed profiles for cleaners, including information about whether they are a company or an individual and whether they are insured.