Turno Reviews

“Thank you [customer support ]!

Pros

Today, the support team went above and beyond in assisting me with my system inquiries.

Cons

Currently, I have no negative feedback to share.

“Assistance

Pros

I'm genuinely amazed at how smoothly I can coordinate all the teams to ensure a seamless operation of the property.

Cons

So far, I haven't come across anything to be displeased with.

“Great tool for managing jobs related to reservaions

Pros

The integration with OwnerRez makes using it a breeze.

Cons

The app could use some improvement, but the desktop version works great.

“Great Software, Too Expensive

Pros

Turno is truly an exceptional app and software. It seamlessly integrates with Airbnb, streamlining the process of scheduling cleanings. I no longer have to worry about managing cleanings and can easily review the uploaded cleaner photos to ensure quality.

Cons

The drawback of Turno is its high cost. They charge a 5% fee for each clean, both for you and the cleaners. As someone who has 10-12 cleans per month with a $100 cleaning fee, this amounts to $50-$60 per month, which is significantly more expensive than other alternatives (I switched and now pay $5 per month for the same software).

“Great platform

Pros

The services provided have exceeded my expectations, and the communication has been outstanding.

Cons

At the moment, I have nothing negative to say about Turno.

“Smooth trial so far

Pros

I was facing difficulties finding a cleaner for my STR until someone recommended Turno (I also listened to the No Vacancy podcast episode about it). I decided to give it a shot, and I was pleasantly surprised by how seamlessly it integrates with the Airbnb website. It's incredible to see a cleaner automatically booked within 30 minutes of receiving an Airbnb reservation, without any effort on my part. The first cleaning went exceptionally well. It's a relief to have a dependable solution for managing this aspect of my STR.

Cons

It's challenging to find information on past cleaning jobs. The interface heavily focuses on upcoming work.

“Awesome App!

Pros

The integration with Airbnb has been flawless, and I couldn't be more satisfied.

Cons

I currently have no complaints. It functions as expected.

“So helpful in keeping track of cleaning!

Pros

Turno has been a fantastic tool for assigning our housekeepers to specific properties and managing their schedules. The ability for our cleaners to access guest information, including check-in/out details and stay durations, is incredibly helpful.

Cons

There are many features in the Turno app that I don't actually utilize, and initially, I felt overwhelmed by all of it, especially when trying to implement everything, like inventory. However, once I started using it for what I specifically needed, I fell in love with it!

“It serves me well

Pros

The design is modern, and tasks are assigned automatically.

Cons

Limited checklist options, and the cleaning app is not stable.

“Excellent Value

Pros

Setting up was a breeze, and the assistance I received was quick and effective.

Cons

The expenses associated with Stripe fees for direct payments.

“Ease with Turno

Pros

It helps me keep my team informed about cleaning schedules and available dates.

Cons

Understanding how to use the team members they recommend was a bit confusing.

“Great organization tool for cleaning staff

Pros

I'm grateful for the seamless integration of this app with my property management software. It not only keeps my cleaning team updated but also empowers them to effortlessly take on assignments. The elimination of manual scheduling is truly remarkable.

Cons

There isn't a function that I'm unsatisfied with.

“Rental Maintenance

Pros

Turno has empowered me to search and find suitable cleaners in my area.

Cons

Initially, the site's navigation was not as straightforward as I expected. However, after using it a few times, it became easier to navigate.

“Ease of Use

Pros

We highly value the intuitive interface and the automatic addition of cleanings to our calendar. It leaves no room for oversights. Although it's essential to double-check, the system works seamlessly. We also appreciate the platform's feature that allows us to discover new cleaners.

Cons

The only downside we've encountered is the cost. While our system is "free" due to integration with Hostfully, meaning we don't pay a subscription fee, there are platform fees and credit card fees. Consequently, each cleaning incurs an additional $18-$35 in turnover costs.

“Seamless Integration

Pros

Our cleaning staff receives instant communication whenever a reservation is made, canceled, or modified, ensuring efficient coordination.

Cons

Occasionally, tasks are duplicated in the system, resulting in our cleaning staff receiving double notifications.

“I love this program!

Pros

It assists me in finding skilled cleaners for my STR, and the cleaning checklist, payment feature, and notifications are outstanding! I also love that it syncs with my property management app.

Cons

I overlooked specifying a cleaner as the primary contact, so when I wanted to use someone else, it still notified the original cleaner about a checkout.

“Beware, complicit to illegal activity, will harm your business

Pros

Currently, the cons outweigh the pros. There's nothing significant to mention here.

Cons

One of their cleaners sent a threatening text, mentioning falsifying information to harm my company. Turno/Turnoverbnb took no action, and I'm extremely disappointed in their response. I'm currently reporting them for regulatory review.

“Turno for STR Management

Pros

Turno is an excellent tool for scheduling and managing cleaner expectations through checklists. However, the photo feature occasionally experiences glitches in the field.

Cons

The two downsides of Turno are the fees associated with online payments (in addition to subscription fees) and the absence of downloadable reports. While property checklists and photos can be provided, as a management company, we have no way to translate the report for claims or our owners.

“Integration to PMS is awful (OwnerRez)

Pros

Cleaners find the interface convenient for scheduling cleaning times.

Cons

The interface with OwnerRez is absolutely terrible. The reservation times and projects are not properly linked to the check-in and check-out times of the stay. I have to manually adjust any early/late checkouts in Turno. Why wouldn't it utilize the check-in and check-out times provided by the integration? Having this information in two different places only leads to miscommunication with cleaners and missed cleanings. It's a poorly designed system.

“Turno made turning over between guest easy

Pros

The notifications for when a cleaner accepts a job, completes a cleaning, and leaves notes about the guest's departure are all exceptional.

Cons

I can't think of any negatives. Everything is good, and I genuinely like the product.

“Thanks so much

Pros

Before using this program, I didn't have a team, but it has helped me successfully build a team of cleaners for all my rentals.

Cons

It would be helpful to receive notifications when a maid leaves a comment on an actual clean.

“Vacation Rental Housekeeping Made Easy

Pros

Turno integrates seamlessly with my reservation calendars. As soon as my property is booked, a project is generated that my housekeeping team can accept. I appreciate the option to have a preferred cleaner and a backup team if needed. Communication with the housecleaners is effortless and smooth.

Cons

So far, I haven't found anything I dislike about Turno.

“Amazing Service- start today!

Pros

I absolutely love that Turno connects directly with my Airbnb calendar, automatically creating projects for all my bookings. My service providers pick up the projects as they come in, and they have been reliable from the beginning.

Cons

The only downside was that it took a few visits with our cleaner and service provider to establish a smooth workflow. However, once we got into the rhythm, everything has been running smoothly.

“Great Team

Pros

The product is truly impressive and quite easy to use, and the customer support is extremely valuable!

Cons

After adding someone to your team, you can't see the bid price alongside the team member, so you have to make assumptions without confirmation.

“Fully automates my cleaning schedule so I don't have to do anything!

Pros

I'm grateful for how Turno allows me to fully automate the property cleanings for my short-term rental without any hassle.

Cons

I have yet to come across anything I dislike about the product.

“Great App

Pros

Having the freedom to select my own team members is a great advantage.

Cons

I found it slightly challenging to navigate and make adjustments to the reservation.

“Simple dashboard

Pros

The system is intuitive and seamlessly blends with other calendar platforms.

Cons

The calendar synchronization is not frequent enough. Currently, it updates every few hours, but it would be beneficial to have more frequent updates.

“Great Product and Vaue

Pros

Setting up was a breeze, and the integration with my existing booking platform was a smooth process.

Cons

After receiving bids from cleaners, the original bid disappeared. It would be convenient to have it archived for future reference.

“Highly recommend

Pros

The integration with booking platforms is fantastic. Whenever a reservation is made, my housekeeper receives a prompt about the job, accepts it, and adds it to their calendar. The checklist feature is also a favorite of mine.

Cons

I would love to utilize the payment processing feature, but my cleaner prefers using Zelle due to the high fees associated with this app.

“Excellent Tool

Pros

Deployment is hassle-free, and the simplicity of the app is commendable. Moreover, the pricing is reasonable.

Cons

There are some limitations during the setup process, and support is only available through chat or messenger.

“Great App, Easy to Hire Cleaners

Pros

Finding cleaners and using the app is a breeze. It provides an excellent platform for communication and payment with cleaners.

Cons

Several features are only accessible through the browser and not the app.

“Great app!

Pros

If you're seeking automation for turnover cleaning and scheduling, this app is a perfect choice. It's user-friendly and puts cleaning schedules on autopilot.

Cons

So far, I haven't encountered any drawbacks. I'm really enjoying using the app.

“Excellent Short term rental cleaning help!

Pros

This software is a breeze to navigate, making it easy to schedule cleaners.

Cons

The mobile app lacks functionality, and it's recommended to use a computer or laptop to access all the features properly.

“The best automating software for my Airbnb business!

Pros

The automation and user-friendliness of this software have been a game-changer for my vacation rental business.

Cons

I haven't come across many downsides with this software, except for one thing. Payments to my cleaners could process faster when using my business bank account.

“Like the idea

Pros

I'm still in the process of learning how the app works, but I appreciate its ability to bring structure to my operations.

Cons

Setting things up has been a bit challenging for various reasons, but the customer support through chat has been excellent.

“Its good but can be better

Pros

I love how the app automatically syncs with my Airbnb calendar. I don't need to manually add reservations unless they come from other platforms like VRBO. That's a feature I'd love to see added!

Cons

The app is confusing to navigate. Even after using it for five months, I still struggle to understand its interface. I've canceled cleanings multiple times, yet my cleaners showed up because they didn't receive any cancellation notifications. The communication between the support team and cleaner app needs improvement as they often fail to sync with each other. Additionally, I wish my VRBO calendar could sync with the app to avoid missing reservations made through VRBO.

“Great Product. Thanks all.

Pros

It's an intuitive tool that takes the guesswork out of the equation.

Cons

The lack of response from my teammates is the only aspect I dislike.

“Best app for cleaning service for STR

Pros

The app is incredibly user-friendly, providing convenient communication within the app itself for cleaning services. Finding trustworthy cleaners for out-of-town STR can be challenging, but this app eliminates the guesswork by connecting you with reliable, vetted cleaners.

Cons

My only concern is that the app is more compatible with computers, and certain features redirect to browser pages instead of opening within the app. Nonetheless, it's still an amazing app.

“Very good for managing cleaners

Pros

The app efficiently gathers reservations from multiple platforms and creates separate projects for cleaners.

Cons

Some features don't function on the mobile app and open a browser page instead.

“The Automation I needed

Pros

Housekeepers can easily view upcoming projects and choose whether to accept the job. Additionally, having a backup cleaner option, automated payouts, task lists, and electronic inventory logging make the process seamless.

Cons

I haven't encountered any significant cons so far.

“Easy to set up

Pros

Navigating the app is a breeze, and it didn't take much time at all.

Cons

Everything is going well, and the system's functionality is clear.

“I've been using Turnoverbnb and I'm very satisfied so far

Pros

Through this platform, I was able to find an exceptional cleaning team in my area. The ability to integrate with other booking platforms/PMS and the array of features are what I appreciate.

Cons

The software is excellent, and I believe it has the potential to become a centralized reservation management system or PMS. It would be even better if it could serve as an algorithm for marketing and advertising rental listings, such as on Google Travel. This would make it a comprehensive solution.

“Changed Our Business for the Better

Pros

The app is intuitive, keeping everything organized, and the customer service is outstanding.

Cons

Stripe, the payment processing partner of TurnoverBnB, could be more intuitive and user-friendly.

“Not pleased

Pros

It would be immensely practical if I could actually receive projects, making it more convenient.

Cons

I'm facing challenges with project acceptance and receiving no response regarding the discounted rate I offer.

“Perfect app for managing my Airbnb

Pros

I love the automated project and payment system, which seamlessly syncs with Airbnb.

Cons

It would be beneficial if the cleaner could leave a note about the condition of the house after guests check out, allowing us to write them a review.

“Great Place to Find Cleaners

Pros

The ease of connecting with local cleaners, receiving and accepting bids, and managing property cleanings through TurnoverBnB is remarkable. Everything I need to know is contained within the system, making the app incredibly useful.

Cons

Some features are not as user-friendly. For instance, adding a new cleaner and assigning work to them has caused issues. I accepted bids from two new cleaners, but for some reason, I couldn't assign them any work. I reached out to customer support, and they had to take action on their end to enable work assignment. The customer support was helpful in resolving the matter.

“Great experience

Pros

Listing my property, syncing calendars, and finding cleaners is a breeze with this user-friendly software.

Cons

My bank statement shows charges for projects that haven't been completed. When those projects are canceled, the statement reflects the refund, resulting in unnecessary line items flooding the bank statement.

“Great software

Pros

The cleaner marketplace is a game-changer, making it incredibly easy to find reliable cleaners. The calendar syncing feature is also a big plus.

Cons

The chat system can be a bit glitchy at times.

“Integral Piece of Managing Our Rental

Pros

The effortless connection between this software and our rental listings on VRBO and Airbnb is invaluable. Our housekeeper can accept projects, update us on their progress, share photos, and leave notes seamlessly. Managing our rental without TurnoverBnB would be unimaginable.

Cons

It's a bit challenging to ensure that direct bookings made offline are effectively communicated to our housekeeping team. For example, I have to manually create a project for her on the day guests check out, which means she can't see when they are checking in. Keeping up with this manually becomes difficult when everything else in our process is automated.

“Housekeeper Scheduling

Pros

This platform enables me to schedule cleaners with utmost efficiency. The project checklist allows me to provide cleaning instructions and example photos that cleaners must access and complete. Additionally, cleaners can update the inventory, leaving notes and photos of the home's condition and any discovered damage. This enables me to address issues with guests and leave accurate reviews. Auto payments are promptly sent as soon as the cleaner finishes their work.

Cons

Occasionally, cleaners encounter issues with the app, such as being unable to complete a project. It would be beneficial to have an override option where I could complete the job for them through the portal if necessary.