Visual Matrix PMS Reviews

Pros

The desktop version was more functional, but the cloud based version is very slow.

Cons

The cloud version lacks proper support. The features are present but not given attention.

Pros

Visual Matrix is incredibly reliable and they prioritize providing features that are crucial to their customers. For instance, they offer Point of Sale, Revenue Management, and essential interfaces to streamline operations.

Cons

One aspect that disappoints me is the absence of an integrated Contact Relations Management feature. Although they have acknowledged the possibility of developing it in the future within their PMS.

Pros

Navigating Visual Matrix is quite simple. Each function is easily locatable. The Front Office/Reservations function has the most impact on me. I appreciate how all the options are neatly laid out at the top of the screen, making navigation seamless. As we handle daily calls from guests looking to book rooms and check availability, it's essential to have a program that allows us to switch between screens with minimal clicks. Visual Matrix seamlessly integrates with our existing business processes. For example, I can work on two instances of the program simultaneously, which is incredibly helpful when providing guests with information without interrupting my work on the first page. This flexibility is fantastic!

Cons

Recently we encountered difficulties when handling voucher pre payments for guests who haven't booked their stays yet on Visual Matrix. The challenge lies in determining where to post such payments since there is no booking to attach them to. It would be greatly appreciated if a function could be introduced to address this issue. Additionally, there seems to be an integration problem between Visual Matrix and our Guest WiFi provider, Intello. Guests are unable to connect to the hotel WiFi using their check-in credentials (Last Name & Room Number).

Pros

Learning Visual Matrix is a breeze with the provided video training. Training new staff members is a straightforward process. I have successfully implemented this property management software at two properties, and our teams quickly adapted to it. The technical support team is friendly and easily accessible.

Cons

The revenue management tools are not efficient for non-Best Western members. Having experience with both Best Western and independent properties, there is a missed opportunity for independent properties to effectively manage their rates and leverage the provided tools.

Pros

I find the day to day operations to be effortless. Initially, I thought the software was sluggish, but after upgrading my hardware, it runs swiftly and consistently.

Cons

Minor issues persist such as the ability to search for multiple characters on certain screens while being limited to searching by the first letter on others. Additionally, it would be a simple fix to enable click-and-drag functionality for adjusting the length of maintenance blocks.

Pros

It's easy to use and train new employees on. The range of reports is decent.

Cons

The process for setting up and removing rates could be made easier. Additional reports would be beneficial for sales and marketing purposes. The year-end reports could be more user-friendly.

Pros

I've been using Visual Matrix for the past 8 years, and having used several other systems throughout my 30 years in hotel management, I can confidently say it is the best system to date.

Cons

Like any system, there are always a few minor annoyances, but none that act as deterrents in this case.

Pros

Visual Matrix is highly user friendly, offering multiple ways to accomplish tasks providing options for the entire team.

Cons

I believe Visual Matrix could benefit from more regular program updates based on user suggestions. It's encouraging to know they are currently focusing on this aspect more than ever.

Pros

The software is extremely intuitive, with almost everything accessible on the main page.

Cons

In our hotel, the sundry market is a bit challenging compared to Opera. The software requires additional steps.

Pros

I believe Best Western Dartmouth Inn 22055 faced numerous challenges regarding staff training and customization. Comparing it to Jonus Chorum, which we were accustomed to Visual Matrix was definitely easier to use. However our accounting department and operations staff encountered several issues with the different reporting structure. I have compared Jonush Chorum's reporting to that of Opera, Choice Advantage, and other PMS systems we use, and they all have similar reporting. There is much that can be said about this and I am willing to help you develop a better product. Currently the reports are unsatisfactory.

Cons

I wish Visual Matrix had the same reports as most other operating systems.

Pros

Learning the basics of Visual Matrix is easy, making it simple for new staff members to grasp daily tasks. The visual setup is good, and there are shortcut options available. If any basic issues arise, support is usually quick to resolve them.

Cons

The reporting has certain weaknesses, whether it's the limited timeframe for accessing data or the variation in available information.

Pros

I love the accessibility of Visual Matrix. I can access it from anywhere.

Cons

Initially, the training was quite confusing, even with the videos. The demo didn't accurately reflect how we would use our system. Our previous PMS was excellent for training as it allowed real-time practice without affecting the system.

Pros

I love the fantastic features of VisualMatrix, especially the mobile app. It allows me to effortlessly manage the housekeeping and maintenance departments by inputting room information into the system. VisualMatrix plays a vital role in preventing fraud and organizing our "do not rent" guest list.

Cons

Since we take deposits upon check-in, the software doesn't allow us to transfer an authorization to a new reservation. This forces the staff to obtain a new authorization for back-to-back reservations.

Pros

It's easy to use and incredibly user-friendly.

Cons

The system is not as fast as it should be. Sometimes it takes a few seconds to process credit card transactions.

Pros

It's incredibly straightforward and intuitive making it easy to use.

Cons

Performing incidental and different folio actions during check-in takes a while. Additionally, the cloud version tends to be slow when checking in and printing registration or check-out receipts.

Pros

Learning the system is easy, and customer support staff was an excellent instructor. He made sure he was clear and always available when I had additional questions.

Cons

The advance deposit transaction often causes unnecessary issues.

Pros

It has a very intuitive interface, and navigating through it is a breeze. There are also great options available.

Cons

I can't think of anything negative at the moment. No current feedback.

Pros

I always tell new hires that Visual Matrix is incredibly easy to use and learn! If they've used other PMS systems, they will find it a breeze and learn it much faster. They will love it in no time! Just take a look at the screen and you can figure it out. The layout makes sense, and its easy to locate items. New hires can be trained quickly and easily.

Cons

Navigating from screen to screen often requires waiting for page refreshing, which can be tedious.

Pros

I appreciate the simplicity and ease of everything.

Cons

I found it a bit challenging to add a user and assign a password. It was doable, but apart from that, I'm impressed with Visual Matrix.

Pros

The dashboard is effortless to read and the tabs at the top make navigation relatively easy.

Cons

It would be great to have better functionality in the billing/cashiering section. For example, the ability to move voided charges off the folio for clearer guest folios. It would also be helpful to have the accompanying name displayed on the reservation instead of having to search for it. Finding reports should be made easier, and guest comments should appear when making a new reservation. Additionally, having more space to write comments would be beneficial.