Last Updated
Overview
Visual Matrix PMS software streamlines hotel operations with intuitive tools for reservation management and guest tracking. Although the software requires training, its straightforward interface and extensive features empower hotels to streamline operations and improve guest satisfaction. Visual Matrix is indispensable for efficient hotel management and superior guest experiences.
Overall Rating
Based on 24 users reviews
4.4
Rating Distribution
Positive
83%
Neutral
17%
Negative
0%
Starting Price
Visual Matrix PMS Specifications
- Tenant Management
- Lease Management
- Rent Collection
- Maintenance Requests
What Is Visual Matrix PMS?
Overview
Visual Matrix PMS is a property management solution designed to help hotels streamline day-to-day operations, from online bookings and housekeeping to payment processing. The platform enables businesses to create financial strategies, optimize room prices, and manage revenue streams from a centralized interface. It also offers marketing capabilities, allowing hotels to run targeted campaigns and send promotional messages to guests.
Visual Matrix PMS Pricing
The vendor offers three subscription plans:
- VM C: $292/month
- VM +: $360/month
- VM E: $450/month
Visual Matrix PMS Integrations
Visual Matrix PMS software integrates with:
- ProfitSword
- Data Express
- TravelClick
- Vertical Booking
- SkyTouch
- ChoiceADVANTAGE
- Elavon
- Fortis
- Shift4
- Aavgo
- VenueLytics
- OTA Insight
Is Visual Matrix PMS Right For You?
Visual Matrix PMS is a trusted property management software that has been serving the hotel industry for over 20 years. With its all-in-one platform, it enables hoteliers to efficiently manage daily operations, resulting in faster room bookings and increased profitability.
Moreover, its revenue management tools empower hotels to optimize their pricing strategies. Trusted by renowned hotel brands such as Best Western Hotels & Resorts, Best Western Premier Crown Chase Inn & Suites, and Best Western Plus Lewisville, Visual Matrix PMS delivers best-in-class tools for better hotel management.
Still not sure if Visual Matrix PMS is right for you? Call our customer support team at (661) 384-7070, who will help you make the best decision.
Visual Matrix PMS Features
Online Booking
This feature allows hotels to efficiently manage and process reservations made through various online channels. It provides a user-friendly interface for guests to make bookings directly on the hotel's website or through integrated online travel agencies, ensuring a seamless and convenient booking experience.
Revenue Management
The software enables hotels to optimize their pricing and maximize revenue. It provides tools for dynamic pricing that lets hotels adjust room rates based on factors such as demand, seasonality, and market trends. By analyzing data and implementing strategic pricing strategies, hotels can maximize occupancy and revenue potential.
Mobile Operating Platform (MOP)
This feature facilitates real-time communication between housekeepers and the front desk. It allows the housekeeping staff to update the status of room cleaning or maintenance tasks directly from their mobile devices. The front desk can access these updates in real time, ensuring better coordination and faster response to guest requests or room turnover needs.
Rate Management
Visual Matrix PMS property software offers a range of rate management features to automate and streamline the monitoring and updating of reservation channels. This frees up time for the hotel staff and ensures consistent pricing across all distribution channels.
Pros And Cons of Visual Matrix PMS
Pros
Streamlined operations
Integrated revenue management tools
Mobile accessibility
Scalable and flexible
Cons
Potential information overload
Limited customization options, according to some Visual Matrix PMS reviews
Visual Matrix PMS Reviews
Total 24 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars29%
3
Stars17%
2
Stars0%
1
Stars0%
Share your experience
Hospitality, 11-50 employees
More than a year
“do not use the feature”
Pros
The desktop version was more functional, but the cloud based version is very slow.
Cons
The cloud version lacks proper support. The features are present but not given attention.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
4
Functionality
8
Hospitality, 11-50 employees
More than a year
“Reliable Property Management System”
Pros
Visual Matrix is incredibly reliable and they prioritize providing features that are crucial to their customers. For instance, they offer Point of Sale, Revenue Management, and essential interfaces to streamline operations.
Cons
One aspect that disappoints me is the absence of an integrated Contact Relations Management feature. Although they have acknowledged the possibility of developing it in the future within their PMS.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
Less than a year
“Easy To Use Software - Great Customer Service!”
Pros
Navigating Visual Matrix is quite simple. Each function is easily locatable. The Front Office/Reservations function has the most impact on me. I appreciate how all the options are neatly laid out at the top of the screen, making navigation seamless. As we handle daily calls from guests looking to book rooms and check availability, it's essential to have a program that allows us to switch between screens with minimal clicks. Visual Matrix seamlessly integrates with our existing business processes. For example, I can work on two instances of the program simultaneously, which is incredibly helpful when providing guests with information without interrupting my work on the first page. This flexibility is fantastic!
Cons
Recently we encountered difficulties when handling voucher pre payments for guests who haven't booked their stays yet on Visual Matrix. The challenge lies in determining where to post such payments since there is no booking to attach them to. It would be greatly appreciated if a function could be introduced to address this issue. Additionally, there seems to be an integration problem between Visual Matrix and our Guest WiFi provider, Intello. Guests are unable to connect to the hotel WiFi using their check-in credentials (Last Name & Room Number).
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8