Visual Matrix PMS

do not use the feature

Pros

The desktop version was more functional, but the cloud based version is very slow.

Cons

The cloud version lacks proper support. The features are present but not given attention.

Reliable Property Management System

Pros

Visual Matrix is incredibly reliable and they prioritize providing features that are crucial to their customers. For instance, they offer Point of Sale, Revenue Management, and essential interfaces to streamline operations.

Cons

One aspect that disappoints me is the absence of an integrated Contact Relations Management feature. Although they have acknowledged the possibility of developing it in the future within their PMS.

Easy To Use Software - Great Customer Service!

Pros

Navigating Visual Matrix is quite simple. Each function is easily locatable. The Front Office/Reservations function has the most impact on me. I appreciate how all the options are neatly laid out at the top of the screen, making navigation seamless. As we handle daily calls from guests looking to book rooms and check availability, it's essential to have a program that allows us to switch between screens with minimal clicks. Visual Matrix seamlessly integrates with our existing business processes. For example, I can work on two instances of the program simultaneously, which is incredibly helpful when providing guests with information without interrupting my work on the first page. This flexibility is fantastic!

Cons

Recently we encountered difficulties when handling voucher pre payments for guests who haven't booked their stays yet on Visual Matrix. The challenge lies in determining where to post such payments since there is no booking to attach them to. It would be greatly appreciated if a function could be introduced to address this issue. Additionally, there seems to be an integration problem between Visual Matrix and our Guest WiFi provider, Intello. Guests are unable to connect to the hotel WiFi using their check-in credentials (Last Name & Room Number).

Visual Matrix Competent Product

Pros

Learning Visual Matrix is a breeze with the provided video training. Training new staff members is a straightforward process. I have successfully implemented this property management software at two properties, and our teams quickly adapted to it. The technical support team is friendly and easily accessible.

Cons

The revenue management tools are not efficient for non-Best Western members. Having experience with both Best Western and independent properties, there is a missed opportunity for independent properties to effectively manage their rates and leverage the provided tools.

Overall happy

Pros

I find the day to day operations to be effortless. Initially, I thought the software was sluggish, but after upgrading my hardware, it runs swiftly and consistently.

Cons

Minor issues persist such as the ability to search for multiple characters on certain screens while being limited to searching by the first letter on others. Additionally, it would be a simple fix to enable click-and-drag functionality for adjusting the length of maintenance blocks.

VM ease

Pros

It's easy to use and train new employees on. The range of reports is decent.

Cons

The process for setting up and removing rates could be made easier. Additional reports would be beneficial for sales and marketing purposes. The year-end reports could be more user-friendly.

Visual Matrix PMS

Pros

I've been using Visual Matrix for the past 8 years, and having used several other systems throughout my 30 years in hotel management, I can confidently say it is the best system to date.

Cons

Like any system, there are always a few minor annoyances, but none that act as deterrents in this case.

User Friendly

Pros

Visual Matrix is highly user friendly, offering multiple ways to accomplish tasks providing options for the entire team.

Cons

I believe Visual Matrix could benefit from more regular program updates based on user suggestions. It's encouraging to know they are currently focusing on this aspect more than ever.

Visual Matrix is userfriendly

Pros

The software is extremely intuitive, with almost everything accessible on the main page.

Cons

In our hotel, the sundry market is a bit challenging compared to Opera. The software requires additional steps.

Integration issues

Pros

I believe Best Western Dartmouth Inn 22055 faced numerous challenges regarding staff training and customization. Comparing it to Jonus Chorum, which we were accustomed to Visual Matrix was definitely easier to use. However our accounting department and operations staff encountered several issues with the different reporting structure. I have compared Jonush Chorum's reporting to that of Opera, Choice Advantage, and other PMS systems we use, and they all have similar reporting. There is much that can be said about this and I am willing to help you develop a better product. Currently the reports are unsatisfactory.

Cons

I wish Visual Matrix had the same reports as most other operating systems.