WebRezPro Reviews

Pros

It's a user-friendly system that even the most inexperienced staff can easily master. The training modules are straightforward, and support is readily available when required.

Cons

When entering multiple group folios for the same client, it would be helpful to have a copy feature that duplicates all the data in the folio but allows for changing the stay dates. Creating rates for every group folio is tedious since it involves entering the same information repeatedly.

Pros

The screen layouts are fantastic and intuitive to grasp.

Cons

The financial reports and options could be improved.

Pros

The property management system is outstanding and incredibly easy to use. There is a user-friendly guide available to assist with any operational queries.

Cons

I believe the loyalty section could benefit from an upgrade, offering more options for hotels to create their own unique programs within the system.

Pros

We've been WebRezPro customers since 2011, and the greatest benefit we've experienced is their responsiveness to our unique setup with multiple properties. [sensitive content hidden]. The team has always been supportive and accommodating when it comes to implementing new functions, continuously evolving their product to stay relevant.

Cons

The rate management function can be cumbersome. However, there are plenty of interfaces available with rate and revenue management software providers that provide the efficiency we need.

Pros

The support team is always there to answer my questions, and they are absolutely amazing. My account representative is exceptional, always available to address my inquiries and stay on top of everything. Everyone I've interacted with has been kind, understanding, and incredibly helpful.

Cons

It would be great to have a maintenance platform integrated into the system, allowing us to track work orders linked to each unit and directly send them to the maintenance staff.

Pros

This system stands out from the rest. After extensive research and encountering obstacles with other major companies, only to discover their system was limited to one expensive payment processor, I stumbled upon WebRezPro. It's truly unparalleled in terms of its intuitive interface, affordable pricing, and the ability to seamlessly integrate with multiple platforms.

Cons

The guest-facing Calendar view could use some enhancements to make it more user-friendly.

Pros

We've been loyal users of WebRezPro for countless years and have never even considered switching our online booking engine. We were among their earliest clients and have always received exceptional customer service and support. The system is incredibly user-friendly and intuitive.

Cons

Whenever they make significant changes to their software, there is always a learning curve, but their support team is consistently available to assist.

Pros

This powerful software offers an array of impressive functionalities.

Cons

There are numerous intricacies and alternative paths you can explore.

Pros

Using this software is a breeze. It's as simple as point and click. The integration with payment processors and customer management is exceptional.

Cons

It would be beneficial if there weren't additional charges for integrating with other booking platforms like Expedia or Booking.com.

Pros

The features are outstanding, and the rates are competitive. It's a breeze to navigate and operate.

Cons

The customer service is terrible. An uninformed individual will treat you poorly.

Pros

Setting it up is a breeze. There's a seamless interface with the Channel Manager to get a comprehensive overview of the room calendar. Additionally, checking in and checking out guests is a hassle-free process.

Cons

If all rooms are occupied and I need to switch rooms, I have to temporarily change the stay date to free up a room, which adds an extra step. I hope the Development team can introduce a "temporary unallocated" room status for clerks to use when temporarily relocating guests. Additionally, I would like the option to add credit card payments without having to input the full 16 digits. Since guests physically provide their cards, we don't have the complete number after returning the card. Despite using credit cards, we are unable to enter the digits in the system.

Pros

If I had the opportunity to choose again, I might opt for Cloudbeds.

Cons

There are credit card issues, such as a 6-month window to capture the remaining balance of a reservation. It feels like you need a software degree to figure everything out. Guests cannot book more than one room, and they have to leave our site to view prices. The software feels outdated.

Pros

I'm grateful for the capability to effectively manage my clients and bookings, along with the automated correspondence before and after their visit.

Cons

I would appreciate a simpler method for setting up group bookings or the ability to assign multiple units to a single home type. It would also be great to customize emails when sending them from within a booking, but I can find workarounds for these issues.

Pros

The overall design and customer service provided by WebRezPro perfectly meet the needs of our 35-unit cabin hotel.

Cons

The consistent reports are a double-edged sword because sometimes we have to manually compile the data to create the exact report we need. The information is always available and useful, but it requires some manipulation.

Pros

Navigating the system is a breeze. Making changes is simple, and the software support is excellent.

Cons

The software doesn't work well on a cellphone. It's inconvenient to have to sign in repeatedly, but I understand it is for security purposes.

Pros

The ease of setup and use is what makes WRP an exceptional product.

Cons

Occasionally, the software is slow, but that could be due to the internet provider. I have no major complaints.

Pros

It's remarkably user-friendly, intuitive, and their customer service is usually top-notch.

Cons

I would like more flexibility in generating reports and the ability to add charges to an owner's statement throughout the month, rather than just at the end.

Pros

The training process is straightforward, and monitoring and adoption by employees are swift.

Cons

It needs better integration with point-of-sale (POS) systems.

Pros

It's easy to learn and utilizes a simple yet powerful format.

Cons

It could benefit from a few additional reports, such as a 5-year average. The housekeeping report could be more functional, but it's still a nice feature. It would be excellent if the maintenance app could automatically notify the maintenance team (preferably via text) when a problem is reported.

Pros

Every feature is valuable in managing our two hotels efficiently.

Cons

Sometimes, the system rearranges my room assignments without my intention.